Hotel Emma

Hotels
8.7 (2031 reviews)
Prästgatan 31 , Östersund , se

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable location
Cons:
Outdated hotel
Breakfast quality issues

Categories

Cleanliness
8.34
Some complaints regarding cleanliness due to the age of the hotel.
Service
9.31
Consistently mentioned as friendly and helpful.
Location
9.35
Great location in the city center, centrally located.
Room Quality
8.8
Rooms are described as cozy with some concerns about being outdated.
Amenities
8.33
Satisfactory amenities, but some guests noted lack of options.
Value for Money
8.79
Perceived as a good value for the price, despite some minor issues.
Food and Beverage
7.84
Breakfast received mixed reviews and quality was perceived as lacking.
Overall Experience
8.81
Overall a positive experience with potential for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:49

Property Description

Indulge in Charming Comforts
Hotel Emma, nestled on the bustling Prästgatan pedestrian street in Östersund, invites you to a cozy retreat. Each uniquely designed room boasts modern amenities like TV and a private bathroom, ensuring a comfortable stay.

Delightful Dining and Relaxation
Start your day with a delightful buffet breakfast featuring local and organic flavors. For dinner, enjoy meals from nearby restaurants delivered to your room at a special rate. Unwind in the common TV lounge with complimentary hot drinks and cookies, or explore the city with a rented bicycle.

Convenient Location and Extra Perks
With Stortorget Square just steps away and the central station within walking distance, Hotel Emma offers easy access to local attractions. Indulge in shopping, dining, and entertainment options in the vibrant neighborhood. Enjoy discounted access to Sport's Gym and discover local handicrafts at the hotel.

Book your stay at Hotel Emma for a memorable getaway in Östersund!

Important information:

Staffed Check-in hours:

Monday to Friday: until 20:00
Saturday to Sunday: until 16:00

If you expect arrive outside these hours, please contact Hotel Emma in advance.

Please note that cats cannot be accommodated at Hotel Emma.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 3 years old stay for SEK 75 per person per stay when using an available cot.
    Children up to and including 3 years old stay for SEK 75 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for SEK 150 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for SEK 250 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for SEK 225 per person per night when using an available extra bed.
    People 13 years old and over stay for SEK 375 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs SEK 145 per day.

Location

Guest Reviews

8.7
Based on 2031 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
F
Fabian • couple • de
8
Schönes Hotel im Herzen Östersunds
Pros:

Sehr gutes und vielfältiges regionales Frühstück
Schöner gemeinsamer Aufenthaltsraum mit Mikrowelle, Geschirr und TV-Möglichkeit.
Kaffee, Tee und kleine Snacks (perfekt für Fika) an der Rezeption tagsüber
sehr gemütliche Einrichtung

Cons:

Leider ist das Frühstück nicht mehr im gleichen Gebäude und wir mussten bei < -20°C 50m durch die Fußgängerzone in der Partnerkonditorei laufen.
Fenster zur Straße nicht sehr gut isoliert, Dadurch hört man bis 3 Uhr nachts (vor allem freitags und samstags) das heimkehrende Publikum aus den umliegenden Bars.

2026-03-14 • via Nuitee
M
Maria • couple • se
9
Pros:

Stort rum och badrum, sköna sängar, fräscha sängkläder och handdukar. Trevlig personal och enkelt att komma in och ut. Nära till allt. Fantastisk frukost. Bra tid att checka ut på helgen.

2026-03-14 • via Nuitee
M
Maikel • family_with_children • dk
7
Good 1 night stay when travelling to Åre. Cosy town and good location
Pros:

Location and the breakfast at the local bakery

Cons:

We could not come into the parking garage that was closed. The camera with plate recognition didn't work. Assistance by phone was confusing. At the end some other people going into the garage helped

2026-03-09 • via Nuitee
G
Gunn • couple • no
7
Pros:

Rolig, rent, og store rom. Kaffe/ te småkaker/ frukt tilgjengelig.

Cons:

Frokost på et annet sted. Men den var bra.

2026-03-07 • via Nuitee
K
kicki • couple • se
7
2026-03-06 • via Nuitee
M
Maria • family_with_children • se
8
Mysigt hotell mitt på gågatan i stan.
Pros:

Centralt, mysigt, gratis och gott fika. Mycket prisvärt!

2026-03-02 • via Nuitee
S
Sångberg • solo_traveller • se
9
2026-03-02 • via Nuitee
E
Emma • family_with_children • se
8
Bra boende mitt i stan
Pros:

Läget, mitt i stan. Bekväma sängar. Bra städat. Bra kommunikation inför vår vistelse.

Cons:

Kylskåpet på rummet lät + något annat ljud men använde öronproppar och sov gott i alla fall.

2026-03-01 • via Nuitee
P
Pauline • couple • ch
9
Parfait pour un séjour à Östersund
Pros:

Excellent rapport qualité-prix. Le personnel est sympathique, l’arrivée simple, le petit-déjeuner est à deux pas de l’hôtel, la chambre était propre et offre tout le nécessaire. L’hôtel est bien situé au centre-ville, il y a des parkings à proximité.

Cons:

L’isolation phonique par rapport à la rue pourrait être meilleure.

2026-03-01 • via Nuitee
I
Inger • solo_traveller • se
7
2026-02-25 • via Nuitee
A
Anders • couple • se
10
2026-02-23 • via Nuitee
N
Niklas • solo_traveller • se
7
2026-02-23 • via Nuitee
G
Göran • couple • se
7
2026-02-22 • via Nuitee
A
Anu • couple • se
9
2026-02-14 • via Nuitee
J
Johan • extended_group • se
8
2026-02-14 • via Nuitee
F
Fabian • solo_traveller • de
6
2026-02-13 • via Nuitee
T
Tiina • solo_traveller • de
8
Pros:

Gemütliches Zimmer, nettes Personal, zentrale Lager, leckeres Konditorei-Frühstück mit Produkten aus der Umgebung, Wasserkocher und Tee/Kaffee im Zimmer

2026-02-11 • via Nuitee
R
Rolf • couple • se
10
Pros:

Jättefin frukost

Cons:

Värmen

2026-02-08 • via Nuitee
C
Corina • couple • se
9
2026-01-31 • via Nuitee
M
Marie • couple • se
10
2026-01-31 • via Nuitee