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Luxurious Accommodation
MTN House By Basecamp, a 4-star hotel in Canmore, offers elegant rooms equipped with modern amenities such as air conditioning, fridge, and free WiFi. The private bathrooms are stocked with complimentary toiletries for a comfortable stay.
Dining and Recreation
Indulge in a culinary experience at the hotel's restaurant or unwind with a drink at the bar. For outdoor enthusiasts, the hotel provides easy access to skiing and bike hire, ensuring a memorable stay filled with adventure.
Convenient Location
Conveniently located near popular attractions like The Whyte Museum and Banff Park Museum, MTN House By Basecamp offers a non-smoking environment with free parking. With a 24-hour front desk and room service, guests can expect top-notch hospitality throughout their stay.
Book your stay at MTN House By Basecamp for a luxurious retreat in the heart of Canmore.
Excellent
Excellent
I loved how clean it was. I love the soap in the shower. I love the look of the hotel. I love the look of the rooms. I had an amazing experience at the spa.
The shower head had very low water pressure so it was hard to rinse my hair. Had to request more coffee that wasn't decaffeinated and raw sugar.
I also had to ask for two extra towels. I've stayed at the hotel many times but I've never actually had breakfast at this hotel. So this was my first time and unfortunately it was my last. I ordered the classic breakfast and it was very oily. So much so that I showed the waitress how much liquid came out of my scrambled eggs 🤢 then I ordered the pancakes instead, and they came to me in a bowl with strawberry sauce or should I say strawberry soup pancakes. After paying $60 for breakfast I had to go somewhere else to have breakfast.
O hotel é lindo, confortável e muito bem localizado. Nosso quarto tinha vista linda para as montanhas. Atendimento impecável. Recomendo muito!
Always clean and cozy
Nothing
Great room with discount access to the spa facilities.
Walls not very soundproof.
Hot tub, room pretty nice, hotel really accommodating. The staff was amazing!!
N/A
Enjoyed the stay. Rooms were lovely, quiet, comfortable and clean. The front desk was helpful and friendly - they left a nice little treat for the birthday girl in our room as well! While the restaurant was delicious, we did find our dinner takeaway salad was very small for the price. The spa was clean and soothing. Enjoyed the ritual aspect (though they were very hard to get into due to lineups and capacities). Though it was a little too busy for my liking, we were not able to enjoy the restaurant and a few of the different rituals, but overall a nice experience with gorgeous view.
Spa Review:
It's a nice feature that you can stay all day, and that there are free "rituals" available throughout the day; however, they do not seem to have a limit of how many people are booked in for the day, because by 2:00pm it felt incredibly crowded, and loud. If they do have a max number of people, I feel it should be reduced significantly. I was only able to attend 1 ritual because it was so busy and there were line ups at least 15 minutes before they started.
The day started out beautiful and relaxing, with delightful food. But we cut our day short because it felt way too busy and no longer relaxing.
I also wasn't sure if there were other places to get towels, we had to walk back to the changing room at least 3 times to get towels.
There were not a lot of signs up so people were not aware they needed to sit on towels in each of the rooms - again, another reason easy access to extra towels.
I would have appreciated a bit of a guide for the recommended way to use the pools, I know other nordic spas have that
I also would have appreciated the schedule of rituals listed in multiple places, and maybe a couple of extra clocks.
Positives:
- It truly was beautiful and relaxing while it was quieter
- The showers, and scrubs available in the changing room were delightful
- I loved the co-ed changing room, felt much more inclusive
- Great robes!
- Delightful food and great services in the lounge
Hotel:
The rooms were lovely, with comfortable beds. Definitely found the walls a little bit thin and could hear entire conversations that were happening in the hallway - I do reailze this is a part of staying in a hotel, but still.
First off - the views from the spa are beautiful from any vantage point. Unfortunately the gorgeous setting was ruined with overcrowding. We were there on Saturday Jan 31, 2026 and it felt like there were at least 50 too many people allowed into the facility. It was so crowded that we couldn't even go into most of the steam and sauna rooms as they were always full.
We had to wait in line for 15-20 minutes to get into a 'special' sauna session, only to sit in a room full of sweaty patrons packed in like sardines. The session was very unique, and we enjoyed the music and the different scents, however it was difficult to appreciate while having a stranger's sweaty leg rubbing up against you.
Once we were able to finally find a spot in one of the yurts, we walked into a room full of soaking wet canvas bean bag chairs and blankets strewn across the room.
The pools were more accessible and abundant so we were able to enjoy those areas and they didn't seem as crowded. It was just disappointing that, after trying for over 2 hours, we were unable to enjoy most of the saunas and steam rooms due to overcrowding.
We were able to find a nice table in the eating area and enjoyed the charcuterie board and the most delicious latte. Most people seemed to be waiting in line to buy a drink to carry bring outside. It honestly felt more like a pool bar than a relaxing spa.
It would be a lovely place to visit with less people and maybe we just picked the wrong day. I think some consideration should go into their capacity limits as most of the people we spoke with while there felt that overcrowding was definitely a problem and a deterrent. I don't think I would ever go back on a weekend after that experience.
The change room is unisex, which is a not a preference, but it is managed well. However, I think the experience may have felt better had we not had to wait to find an available locker, change room and shower.
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