Cyan Cancun Resort & Spa

Hotels
7.1 (3411 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Hot tub/Jacuzzi
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Poor maintenance
Unhelpful staff

Categories

Cleanliness
6.46
Concerns about cleanliness were noted in multiple reviews, particularly regarding the maintenance of rooms.
Service
7.63
Some reviews reported friendly staff, though there were complaints about unhelpful service during the stay.
Location
7.97
Multiple reviews highlighted the good location of the hotel, close to the beach and with beautiful views.
Room Quality
6.92
Rooms were described as generally clean and spacious, but some maintenance issues were flagged.
Amenities
6.45
Reviews indicated some amenities were in poor condition, affecting overall satisfaction.
Value for Money
7.21
Perceived value for money was mixed, with some travelers feeling the experience matched the cost.
Food and Beverage
6.96
Food quality was praised by some guests, especially in the restaurant, but the breakfast options were criticized.
Overall Experience
7.23
Overall experience was generally positive but marked by specific issues like cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:06

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Location

Guest Reviews

7.1
Based on 3411 reviews
Cleanliness: 6.46
Service: 7.63
Location: 7.97
Room Quality: 6.92
Amenities: 6.45
Value for Money: 7.21
Food and Beverage: 6.96
Overall Experience: 7.23
H
Harry • solo_traveller • gb
4
Good for a cheap budget holiday
Pros:

I stayed there for 10 nights. I’m a solo traveller, so was looking for something cheap. Here’s my take.

I arrived & got put in a room with a lagoon facing balcony, which was great. Room was big, had air conditioning (though you couldn’t change the temp), the bed is really comfortable. Housekeeping is good and came everyday.

Pool and beach are nice, but could do with some improvements. (New loungers, renovate the pool bar, offer poolside service)

Restaurant staff were lovely.

Cons:

Shower and bathroom are outdated, toilet smells.
Big one for smokers, no designated smoking areas, only out by the road in front of the hotel. The same for vapes. I understand the no smoking laws but most hotels have designated areas within the grounds, this hotel does not.

I ate once there, don’t rate it really. I knew the place was out of the centre but I didn’t realise how far out. There are only 2 restaurants within walking distance. Both are good- but expect to get the bus/uber to get to other places.

The pool bar is depressing, could be awesome if they renovated it and made it more welcoming. Ordering food at the pool took over an hour to arrive- just for a burger.

It was a nice stay, for a cheap budget holiday.

2026-02-14 • via Nuitee
M
MURAT DURDU • couple • tr
7
Pros:

Location

Cons:

Very old and needs an immediate renovation

2026-02-14 • via Nuitee
M
Maria Jahaira • solo_traveller • do
2
Pros:

La cercanía

Cons:

Las instalaciones están súper viejas, tienen filtraciones en el Lobby, las habitaciones poco higiénicas, los baños, toallas rotas, el calentador no funcionaba siempre, mucho polvo en las habitaciones, el área de la ducha sucia, hasta había una fundida con un jabón viejo que dejó otra persona, los chicos de la recepción los hombres eran groseros, realmente no me gustaría volver a ese hotel.

2026-02-13 • via Nuitee
L
La Bruschetta • couple • cr
10
2026-02-13 • via Nuitee
A
Anna • couple • us
1
The room was falling apart, the bathroom door handle fell off. The other metal items were rusty, sofa had stains . I usu
Pros:

Extremely dirty, sticky and old

Cons:

The beach was amazing

2026-02-12 • via Nuitee
G
Gislaine • solo_traveller • cl
10
Pros:

Todo, ubicación, instalaciones, limpieza

Cons:

Horario de desayuno muy tarde

2026-02-12 • via Nuitee
G
Gabriella • couple • se
1
skulle inte besöka igen
Pros:

Att det låg på stranden, allt annat var dåligt.

Cons:

Det var smutsigt, gammalt och ofräscht.

2026-02-11 • via Nuitee
S
Sergio • couple • cr
8
Good
Pros:

Location and sunset view

Cons:

Wi-Fi was so bad

2026-02-10 • via Nuitee
S
Simona • couple • it
6
Va bene per una notte
Pros:

La vista mare dalla stanza era meravigliosa e i letti molto molto comodi, anche se erano due da una piazza e mezzo separati.

Cons:

La struttura è vecchiotta e tenuta non proprio benissimo. Pochi lettini a bordo piscina e in spiaggia. La colazione inclusa era fissa senza poter scegliere cosa prendere.

2026-02-10 • via Nuitee
W
Wissam • couple • nl
4
2026-02-09 • via Nuitee
J
Javier • couple • gt
10
2026-02-09 • via Nuitee
A
Adriana • couple • mx
7
Pros:

Me gusta que tiene alberca grande y acceso a la playa

Cons:

No tiene conexiones eléctricas en la habitacion para tu celular o computadora, inmobiliario un poco viejo las cortinas no se podrían cerrar bien porq estaban como rotas,
Camastros para playa y alberca viejos rotos y pocos disponibles
Solo hay como 6 sombrillas en la playa

2026-02-09 • via Nuitee
M
Martin • couple • de
7
War sehr schön
Pros:

Hotel, Lage Personal entsprach unseren Erwartungen

Cons:

Gesamtzustand des Hotels/Einrichtungen könnte man schöner machen

2026-02-08 • via Nuitee
S
Setton • couple • cl
10
2026-02-08 • via Nuitee
P
Pamela • couple • cl
10
2026-02-08 • via Nuitee
T
Tomas • couple • ar
9
Pros:

El personal muy amable

Cons:

El desayuno era caro

2026-02-08 • via Nuitee
E
Elizabeth • solo_traveller • us
8
2026-02-08 • via Nuitee
B
Barry • solo_traveller • gb
10
2026-01-31 • via Nuitee
R
Romain • family_with_children • fr
8
Idéalement placé et très belle vue
Pros:

L’hôtel est idéalement placé proche de la mer
Les chambres sont très spacieuses
Très proche de l’aéroport à 15 min

Cons:

Dommage que l’hôtel ne propose pas de petit déjeuner inclus

2026-01-31 • via Nuitee
A
Ana • couple • us
6
Pros:

Clean beach, super close to the airport, clean rooms , Is a oxxo in front of the hotel

Cons:

Far away from restaurants and clubs, no free transportation and front desk staff needed to be more friendly

2026-01-31 • via Nuitee