Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful location
Attentive service
Cons:
No buffet breakfast
Loud music in dining area

Categories

Cleanliness
8.49
Rooms and common areas are noted as clean, though minor issues with room facilities mentioned.
Service
9.96
Staff described as very nice and attentive, contributing positively to the overall experience.
Location
10
Great location close to ruins and nature, enhancing the appeal of the hotel.
Room Quality
8.45
Rooms are comfortable with big beds, but some issues with amenities like lack of soap.
Amenities
8.98
Nice pool and gardens, but some amenities like free drinking water lacking.
Value for Money
8.44
Some reviews indicate the restaurant is expensive and food quality at times does not justify the price.
Food and Beverage
8.99
Restaurant food is very good but can be seen as pricey, with some noting a lack of variety at breakfast.
Overall Experience
9.47
Overall, guests have had a wonderful experience, with many positive sentiments about the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 818 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 8.45
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.47
H
Helston • extended_group • mx
9
2026-03-18 • via Nuitee
סימה • solo_traveller • il
10
מפנקת ונעימה
Pros:

היה נקי מטופח ומרשים צוות נהדר א. טעימה היה ממש כייף לשהות במקום

Cons:

לא היה

2026-03-18 • via Nuitee
A
andreas • couple • de
10
Certainly a good choice.
Pros:

We had an executive room (next to the pond). Really nice. The booked room (standard) had no view at all.
The pool and the garden are beautiful and well maintained.
The restaurant may not be cozy but the food is really good.
Staff very friendly.

Cons:

Staff at the reception quite unfriendly and next to no help at all. Hard to believe that at such an important position you find such unmotivated personnel.

2026-03-16 • via Nuitee
E
Electo Miguel • extended_group • mx
10
Excelente servicio y atención
Pros:

El servicio es excelente

Cons:

Sin comentarios.

2026-03-16 • via Nuitee
B
Borelli • couple • it
10
Cons:

Manca il frigobar

2026-03-11 • via Nuitee
C
Carlos • couple • es
9
Pros:

Situado en un magnífico entorno cerca de la zona arqueológica.
Estupenda piscina para relajarte al final del día.

2026-03-11 • via Nuitee
S
Sonia • couple • be
9
Heel goede prijs kwaliteit
Pros:

Mooie kamers. Veel ligstoelen vrij aan het zwembad. Elke dag flesjes water en koffie in de kamer. Mooi restaurant, lekker eten. Verduisterende gordijnen

Cons:

Kamer rook wat vochtig

2026-03-10 • via Nuitee
B
Bins • extended_group • br
10
2026-03-09 • via Nuitee
N
Nathalie Lucas • couple • nl
9
Geweldig resort!
Pros:

Mooie grote kamer met een heerlijke bed, goeie douche! Prachtig resort, mooi aangelegde tuin en een geweldig groot zwembad. Lekker ontbijt met veel keus. Kortom: we hebben het daar superfijn gehad!

Cons:

Personeel spreekt bijna geen Engels , verder niks!

2026-02-24 • via Nuitee
S
SARAH • couple • gb
9
Super stopover for Pelenque
Pros:

Great location to explore Pelenque. You can get a collectiveo to the site from the road. Nice pool bar

Cons:

Nothing

2026-02-14 • via Nuitee
K
karine • couple • fr
9
une belle adresse
Pros:

un bel hôtel sur la route des ruines ! belle piscine et chambre confortable
personnel attentif

Cons:

manque un peu de décoration pour personnaliser la chambre : un tableau , objets

2026-02-08 • via Nuitee
K
Karolis • couple • is
10
2026-01-30 • via Nuitee
G
Gabriel • extended_group • es
9
2026-01-30 • via Nuitee
O
Oleg • solo_traveller • ru
4
Pros:

Location and big territory, water pool

Cons:

Size and design the room, food

2026-01-30 • via Nuitee
W
Wiking • couple • de
9
2026-01-29 • via Nuitee
R
Rossina Guadalupe • couple • mx
10
2026-01-29 • via Nuitee
T
Tomek_Gato • solo_traveller • pl
8
2026-01-27 • via Nuitee
J
Judith Elise Simone • family_with_children • se
8
2026-01-27 • via Nuitee
S
Silvia • couple • es
7
Gracias por acogernos y cuidarnos.
Pros:

Agradecer especialmente la atención de Ildefonso ya que durante mi estancia sufrí una crisis asmática y él me indico el médico al que acudía su mujer y gracias a él pude recuperarme.

Tb agradecer la amabilidad de Josué - el camarero de la piscina - siempre atento a nosotros y con una capacidad de trabajo extraordinaria.

El personal es lo mejor del hotel, las chicas de la limpieza tb son encantadoras y eficaces.

La comida y la atención en el restaurante un 10.

Cons:

La habitación tenía humedad y se notaba nada más entrar por el olor.
Supongo que por el entorno que es húmedo.

2026-01-24 • via Nuitee
G
Guadalupe • extended_group • mx
7
Pros:

La naturaleza

Cons:

Habitación o bumgalo demasiado lejos de recepción, muy buen Internet.

2026-01-23 • via Nuitee