Goldener Schlüssel

Hotels
8 (3274 reviews)
Rathausgasse 72 , Bern , ch

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Poor value for money

Categories

Cleanliness
6.96
Several reviews indicated poor cleanliness, especially regarding shower curtains and carpets.
Service
8.43
Staff were generally helpful and friendly, although there were issues with customer relationship management.
Location
9.47
Multiple mentions of the ideal central location in the historic area.
Room Quality
7.92
Mixed reviews on room quality; some noted issues like a small bathroom.
Amenities
8.45
Standard amenities provided, though there were some complaints about breakfast variety.
Value for Money
7.41
Guests felt the prices did not match the quality, given the complaints about facilities.
Food and Beverage
6.96
Breakfast options were criticized for lack of freshness and variety.
Overall Experience
8.43
General sentiment was mixed, with location and staff being highlights, but significant issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:05

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3274 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
D
Darryl • couple • gb
7
2026-02-14 • via Nuitee
E
Eric • solo_traveller • ch
10
2026-02-14 • via Nuitee
P
Paolo • solo_traveller • it
8
2026-02-14 • via Nuitee
E
Eric • solo_traveller • ch
10
2026-02-14 • via Nuitee
P
Patrick • solo_traveller • ch
5
2026-02-13 • via Nuitee
J
Jianyong • solo_traveller • de
5
Cons:

Noisy on the street

2026-02-13 • via Nuitee
L
Leonardo • family_with_children • br
4
It happens 😖
Pros:

Location

Cons:

Bathroom
Room
Breakfast
Parking distance
Access
Smells

2026-02-13 • via Nuitee
A
adrian • solo_traveller • gb
8
Very centrally located hotel which was good value & comfortable
Pros:

Very central location - quiet & comfortable

2026-02-13 • via Nuitee
A
André • solo_traveller • ch
7
2026-02-13 • via Nuitee
M
Meinhard • solo_traveller • de
8
Pros:

Sehr gut gelegen im Zentrum von Bern sind alle Sehenswürdigkeiten zu Fuß zu erreichen. Außerdem gibt es gute Möglichkeiten mit dem Nahverkehr auch entferntere Ausflugsziele bequem zu erreichen. Das Zimmer war gut ausgestattet (funktionales Bad und angenehmes Bett!). Das Frühstück war in Auswahl und Qualität gut. Das Personal war freundlich und kompetent.

Cons:

Der Blick über die Dächer der Altstadt wurde von starker Verschmutzung der Fensterbank durch eine anscheinend große Taubenpopulation getrübt. Allerdings habe ich tatsächlich nur eine Taube während meines Aufenthaltes gesehen. Lärmbelästigung gab es folglich keine!!!

2026-02-12 • via Nuitee
B
Benjamin • solo_traveller • ch
7
2026-02-12 • via Nuitee
L
laura • couple • it
10
2026-02-12 • via Nuitee
V
Vittorio • solo_traveller • ch
9
2026-02-12 • via Nuitee
B
Benjamin • couple • ch
8
2026-02-12 • via Nuitee
R
Raymonde • couple • ch
8
Pros:

Bel hôtel, emplacement de rêve

2026-02-11 • via Nuitee
M
Mireille • solo_traveller • ch
9
2026-02-11 • via Nuitee
D
Daniel • solo_traveller • de
5
Pros:

Die zentrale Lage

Cons:

Zimmer zu klein
Kein Tageslicht im Zimmer
Dusche WC viel zu eng

2026-02-10 • via Nuitee
C
Carmen Maria • solo_traveller • ch
7
2026-02-10 • via Nuitee
G
Giulia • solo_traveller • it
7
Pros:

Posizione ottima

Cons:

Bagno piccolo creato con un separè nella stanza

2026-02-09 • via Nuitee
U
Usama • solo_traveller • eg
8
2026-02-09 • via Nuitee