Goldener Schlüssel

Hotels
8 (3388 reviews)
Rathausgasse 72 , Bern , ch

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Poor value for money

Categories

Cleanliness
6.96
Several reviews indicated poor cleanliness, especially regarding shower curtains and carpets.
Service
8.43
Staff were generally helpful and friendly, although there were issues with customer relationship management.
Location
9.47
Multiple mentions of the ideal central location in the historic area.
Room Quality
7.92
Mixed reviews on room quality; some noted issues like a small bathroom.
Amenities
8.45
Standard amenities provided, though there were some complaints about breakfast variety.
Value for Money
7.41
Guests felt the prices did not match the quality, given the complaints about facilities.
Food and Beverage
6.96
Breakfast options were criticized for lack of freshness and variety.
Overall Experience
8.43
General sentiment was mixed, with location and staff being highlights, but significant issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:05

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3388 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
S
Sandrine • solo_traveller • fr
8
Hôtel très bien situé pour tout visiter à pied.
Pros:

Très bien situé en plein centre du quartier historique et à 15 mn à pied de la gare. Tout se vite aisément à pied depuis l’hôtel hormis le musée Paul Klee facile à rejoindre avec le bus 12. Très bon petit déjeuner avec des produits frais. Demander une chambre à l’arrière au calme pour éviter les nuisances sonores des restaurants au rdc.

Cons:

Les murs sont trop fins si le voisin de chambre est bruyant. Le sol craque mais l’hôtel est très ancien.

2026-03-15 • via Nuitee
A
Annick • family_with_children • at
9
Great location, nice staff and easy to access.
Pros:

Location is amazing, right in the center and close to a public parking.

Cons:

I wish they had a small fridge in the room to store my dog's food. Being a pet friendly hotel, it would be a nice little addition. Because it was cold outside, we were able to use the window ledge to store it. Not saying it's a negative point, but want other dog owners to be aware.

2026-03-14 • via Nuitee
D
Daniel • solo_traveller • ch
8
2026-03-14 • via Nuitee
E
Elvira • extended_group • es
8
Viaje a Suiza
Pros:

La ubicación

Cons:

El baño

2026-03-14 • via Nuitee
R
Riccardo • solo_traveller • ch
7
2026-03-14 • via Nuitee
V
Vaccari • solo_traveller • it
8
2026-03-14 • via Nuitee
D
Davide • couple • ch
8
2026-03-13 • via Nuitee
S
Sophie • extended_group • au
6
Pros:

Breakfast and room size was good.

Cons:

The bathrooms were glass walls and it was a little visible of others inside. would reccomend other visiters to be nice and close with their guests as you have to be quite comfortable.

2026-03-13 • via Nuitee
A
Angelika • couple • at
9
Alles perfekt für einen Kurztrip Frühstück war super alles vorhanden
Pros:

Fussläufig alles zu erreichen mitten im Zentrum

Cons:

Zimmer eher klein

2026-03-13 • via Nuitee
A
Alice • solo_traveller • ch
7
Für 1 bis 2 Nächte ist es ok.
Pros:

Die zentrale Lage in der Altstadt und Nähe zum Bahnhof.

Cons:

Dass wir keine Einzelbetten zugeteilt bekamen obwohl ich das bei der Buchung vermerkt habe. Drei Tage vor Ankunft habe ich zudem noch ein Mail geschrieben aber nie eine Antwort bekam.

2026-03-13 • via Nuitee
F
Francisco • couple • es
5
Pros:

Location

Cons:

Too old.

2026-03-12 • via Nuitee
Y
Y • solo_traveller • nl
9
Heerlijk verblijf, top locatie
Pros:

De ligging en de vriendelijkheid van het personeel

Cons:

Grootte van de kamer maar toch had het alles wat je nodig had.

2026-03-12 • via Nuitee
M
Margit • couple • de
8
2026-03-12 • via Nuitee
J
Jasmine • solo_traveller • ch
5
Geschäftlich ok, privat lieber nicht.
Pros:

Das Hotel ist sehr gut in der Altstadt gelegen, Anbindung an ÖV perfekt, Einkaufsmöglichkeiten, Cafés und ähnliches.

Cons:

Ich bin zum 3. Mal in dem Hotel.
- Es war nicht möglich, Wasser oder Wein mit aufs Zimmer zu nehmen, obwohl es ein angeschlossenes Restaurant hat
- Das Zimmer ist leider nicht sehr sauber; Spuren der Vorgänger im Bad wie Zahnpastaflecken und ähnliches
- Mein Zimmer lag grad bei der Treppe, die Treppentür "schlägt zu", was sehr viel Lärm verursacht
- Keine Wand (nur Plexiglas-Schiebetür) zum Badezimmer und aufgrund des alten Gebäudes hört man jede Spühlung der anderen Gäste

2026-03-11 • via Nuitee
D
David • solo_traveller • ch
10
Toll. Wie noch nie im goldenen Schlüssel
Pros:

Super Zimmer. Hatte ich noch nie

Cons:

Alles bestens

2026-03-11 • via Nuitee
A
anja • couple • ch
10
2026-03-10 • via Nuitee
R
Romina • solo_traveller • at
8
Ideal für einen kurzen Aufenthalt in Bern
Pros:

Super nettes Personal, gutes Frühstück, tolle Lage in der Altstadt

Cons:

Das Bad ist eine Nasszelle, etwas eng, speziell die Dusche.

2026-03-09 • via Nuitee
M
Marcel • solo_traveller • ch
7
2026-03-09 • via Nuitee
V
Volker • couple • de
9
Perfekte Wahl, wenn man kurze Wege in die Innenstadt haben möchte.
Pros:

Sehr zentrale Lage, sehr nettes, freundliches und hilfsbereites Personal. Gutes Frühstück!

Cons:

./.

2026-03-09 • via Nuitee
S
Sabina • couple • dk
4
Perfekt beliggenhed men man skal vitterlig kun se det som et sted at overnatte og være oppe før rengøringspersonalet
Pros:

Det lå perfekt i den gamle bydel

Cons:

Det var nogle kedelige værelser. Enormt slidt og trængte til en kærlig hånd og frisk maling og nogle gummiskinner på døren. Den klappede hver gang andre åbnede eller lukkede deres dør.
Rengøringspersonalet var helt enormt højlydte og snakkede/råbte til hinanden fra hvad virkede som hver deres ende af gangen og hørte radio på Aller højeste volume.

2026-03-08 • via Nuitee