Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3661 reviews)
230 West 500 South , Salt Lake City , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
8.33
Some reviews mentioned issues with cleanliness like hair on the beds and mold in the bathroom.
Service
9.8
Numerous reviews praised the staff for being welcoming, responsive, and accommodating.
Location
9.34
Guests appreciated the convenient location near the airport and downtown amenities.
Room Quality
8.29
Mixed reviews regarding room quality, with some beds being uncomfortable and outdated rooms.
Amenities
8.82
Positive feedback on the breakfast and pool, but some amenities like the exercise room were underwhelming.
Value for Money
8.78
While some guests felt charges for pets were excessive, the overall value remained acceptable.
Food and Beverage
9.33
The breakfast received compliments for its variety and quality.
Overall Experience
9.3
Overall satisfaction was high with many guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:32

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3661 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
D
Dixie • solo_traveller • ca
9
2026-03-14 • via Nuitee
G
GRIGORIOS • solo_traveller • gr
5
Pros:

Friendly staff.

Cons:

Very limited breakfast options, not super clean rooms.

2026-03-13 • via Nuitee
R
Robert • couple • us
9
2026-03-09 • via Nuitee
W
Walter • family_with_children • us
10
2026-03-09 • via Nuitee
M
Monica • couple • au
10
Great value & staff who made our trip fabulous
Pros:

The staff were exceptional and located well. A special thank you to Kristin, Scott and Emerson as well as everyone working there

2026-03-09 • via Nuitee
E
Eric • couple • us
9
2026-03-06 • via Nuitee
V
Valerie • family_with_children • us
10
Great place to stay
Pros:

Quiet, felt safe, spacious, clean room, nice hot breakfast each morning, coffee maker, refrigerator and microwave, easily control room temperature, like home away from home.

Cons:

At the street, entering from either location, almost bottom out your car

2026-03-02 • via Nuitee
W
Wardleigh • family_with_children • us
8
As expected near downtown
Pros:

Breakfast was great, and the pool/hot tub/sauna was nice as well. The location was convenient for our event at the Salt Palace, but downtown areas are always a bit sketchy.

Cons:

The room smelled a bit funny, and the heat/air conditioner settings were quite odd. We had to turn the AC on in February to be able to sleep in the hot room. The bathtub didn't drain, but I pulled the hair collection out of the drain, so it will be better for the next guest.

2026-03-01 • via Nuitee
F
Franklin • family_with_children • us
8
Mr. Smith
Pros:

I like the location.

Cons:

Sink leaked.

2026-02-27 • via Nuitee
R
Robert • solo_traveller • de
9
2026-02-27 • via Nuitee
S
S • solo_traveller • jp
6
2026-02-27 • via Nuitee
T
Tony • extended_group • gb
7
2026-02-27 • via Nuitee
B
Barbara • couple • us
8
2026-02-26 • via Nuitee
B
Brandy • couple • us
9
Love this hotel and will definitely be visiting again
Pros:

The room with the hot tub was awesome. It was a lot cleaner than the Crystal Inn in Midvalley/Murray. We will definitely go back to this location next time. I was nice having a police officer outside the building all night so that we felt like our vehicle was safe.

Cons:

It was loud until about midnight

2026-02-25 • via Nuitee
M
Monica • couple • au
9
Pros:

The staff & location

Cons:

The wifi keeps dropping out

2026-02-25 • via Nuitee
T
Tawnie • family_with_children • us
10
2026-02-24 • via Nuitee
C
Cynthia • couple • us
10
Would definitely stay here again!!!
Pros:

Bed was very comfortable, the facilities were very clean

Cons:

NA

2026-02-23 • via Nuitee
D
Daniela • family_with_children • us
8
2026-02-23 • via Nuitee
G
Garry • family_with_children • us
8
2026-02-22 • via Nuitee
B
Brian • family_with_children • us
9
2026-02-22 • via Nuitee