City Tower Hotel

Hotels
Av. Caminos del Inca 1020 , Lima , pe

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
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Review Highlights

Pros:
Good location / nearby amenities
Friendly staff / attentive reception
Clean rooms reported by some guests
Comfortable bed
Spacious rooms / good room size
Large jacuzzi / terrace view (when functioning)
Cons:
Jacuzzi frequently not working
No hair dryer available
Dirty floor / bathroom cleanliness issues
Room lighting problems and noisy water leaks
Hard pillows / lack of coffee or bath amenities
Poor problem resolution (refunds, no complaint book)
Poor or no internet in some rooms
Parking noise and vehicle fumes affecting rooms

Categories

Cleanliness
1
Mixed reports: some guests said the room was very clean, others reported a dirty floor and bathrooms lacking cleanliness. Overall leans slightly negative.
Service
1
Multiple guests praised staff friendliness and attention (e.g., 'La atención', 'El personal excelente', 'Sehr freundlich'), though there are notable failures in problem resolution (jacuzzi issues, refund handling). Generally friendly reception but inconsistent in solving serious problems.
Location
1
Consistently positive: 'Ubicación excelente', very near desired spots, supermarkets and cafés nearby. Location is a clear strength.
Room Quality
1
Mixed: good room size and comfortable beds reported, but issues with lighting, hard pillows, noise from leaks/parking and some fixtures not working — overall slightly negative.
Amenities
1
Significant problems: jacuzzi often not working, no hair dryer available at reception, no coffee-making items or bath amenities in some rooms. Amenities performance is notably poor.
Value for Money
1
Several comments indicate poor value (request for $20 discount) and unresolved refund issues after cancellations, reducing perceived value.
Food and Beverage
1
Not mentioned in reviews; assigned the target overall rating.
Overall Experience
1
Mixed to negative overall: some pleasant stays, but cancellations, unresolved amenity failures (jacuzzi), and administrative problems (no complaint book, delayed refunds) led to several strongly negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 05:38

Property Description

Experience the perfect blend of comfort and convenience at City Tower Hotel in the vibrant Santiago de Surco district of Lima.

Prime Location: Situated just a stone's throw away from iconic attractions like the Museum of the Nation and Larcomar, your exploration of Lima starts right outside your door.

Comfort & Amenities: Each air-conditioned room is equipped with free WiFi, a private bathroom, a mini-bar, and a flat-screen TV. Some rooms even feature a balcony or terrace with stunning city views, providing a serene retreat after a day of adventure.

Delicious Dining: Awaken your senses with our delicious continental or American breakfast, and enjoy the luxury of free private parking and a 24-hour front desk to cater to your every need.

Don’t miss the chance to book your stay at City Tower Hotel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 06:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
rogerpsico • couple • pe
6
Pros:

La atención

Cons:

Habitaciones iluminadas, no se podía dormir

2026-03-14 • via Nuitee
A
Acosta • solo_traveller • pe
3
Cons:

La atención

2026-02-11 • via Nuitee
T
Tokumoto • couple • pe
8
2026-01-29 • via Nuitee
L
Lourdes • couple • pe
10
2026-01-22 • via Nuitee
C
Camila • extended_group • cl
5
Pros:

Location was very near by what i was looking for, nearby supermarkets, coffees and a workstation that was working as expected

Cons:

floor was dirty, very big and hard pillows, nothing to make a cup of coffee, or bath amenities.

2026-01-14 • via Nuitee
D
David • solo_traveller • pe
1
Cons:

Cuando llegue, mi habitación reservada no estaba disponible

2026-01-02 • via Nuitee
C
Carlo Andrei • couple • pe
1
Pros:

La instalación

Cons:

No funcionaba el Jacuzzi y por haber echo la reserva con Booking se exoneraron de la responsabilidad

2026-01-02 • via Nuitee
G
Guillermo Sebastian • couple • pe
6
2025-12-25 • via Nuitee
J
Jimmy • couple • pe
3
La ubicación excelente, vengo de una ciudad hotelera pero yo pienso que el hotel no está para uno de 3 estrellas, la hab
Pros:

El personal excelente

Cons:

El cuarto no prendía la luz principal, el baño tenía fuga de agua que no no dejó dormir por el ruido no tenían secadora de cabello en recepción

2025-12-21 • via Nuitee
W
Winistörfer • solo_traveller • ch
10
Pros:

Sehr freundlich und sauber. Erde das nächste mal wieder in dieses hotel gehen. Kann es nur empfehlen!!!

2025-12-20 • via Nuitee
G
Guillermo Sebastian • couple • pe
8
2025-12-14 • via Nuitee
L
Lourdes • couple • pe
10
Pros:

Muy limpia la habitacion
Cama muy comoda
Habitacion bonita

Cons:

Solo falto la secadora de pelo

2025-12-12 • via Nuitee
C
Carlos Andrés • couple • pe
1
Estadía cancelada por mala gestión de hotel
Pros:

La habitación tenía buen potencial, jacuzzi grande, buena vista en terraza

Cons:

Hubo problemas relacionados al jacuzzi, que no funcionaba correctamente y el personal no sabía dar solución. Procedimos a retirarnos del alojamiento porque no podían solucionarlo, además, no cuentan con libro de reclamaciones supuestamente porque era fin de semana (no tiene sentido y es sancionable por indecopi). La devolución del dinero todavía no la realizan, sigo a la espera.

2025-12-09 • via Nuitee
I
Ibanez • couple • pe
8
$20 menos sería perfecto
Pros:

Ubicación

Cons:

El baño no estaba bien limpio

2025-11-28 • via Nuitee
A
Alberto • solo_traveller • cl
6
Una mala experiencia
Pros:

Tamaño de la pieza

Cons:

Estructura abierta de la cochera en el holl principal genera gases y ruido de los vehículos, internet nula en la pieza, baño sin jabón ni shampoo.

2025-11-18 • via Nuitee