Facilities

Air conditioning
Pets allowed
Luggage storage
Safety deposit box
Tour desk
Ironing service
Hot tub/Jacuzzi
Massage services
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable bed and good room layout
Some staff described as very friendly
Daily housekeeping appreciated by several guests
Interactive room features (Alexa), good lighting and space
Jacuzzi and hot water worked for some guests
Cons:
Reservation cancellations / overbooking and lack of communication
Poor or inconsistent cleanliness; bugs reported in shower
Maintenance issues: broken fixtures, AC condensate, bathtub drainage problems
Jacuzzi frequently without hot water
Poor and limited breakfast / cold restaurant food
No elevator (many stairs); TV/mirroring issues

Categories

Cleanliness
1
Multiple reviews mention poor or inconsistent cleaning (rooms not cleaned without reminders, dirty pillowcases, infrastructure not cleaned thoroughly), though a few guests praised daily housekeeping when performed.
Service
1
Mixed reports: several guests praised friendly staff and helpful breakfast attendants and daily room service; however others report cancelled reservations, lack of communication and unhelpful reception regarding issues (e.g., jacuzzi hot water). Overall service shows positives that partially offset operational problems.
Location
1
Location is not mentioned in the reviews; assigned the target overall rating.
Room Quality
1
Multiple complaints about room issues: bugs in shower outlet, broken paint/fixtures, AC placement causing condensation, poor bathtub drainage, and general infrastructure damage despite some comments about comfortable beds and good layout.
Amenities
1
Amenities are inconsistent: jacuzzi and hot water problems reported repeatedly (jacuzzi often not hot), but some positive notes on lighting, space, and interactive Alexa in the room; no elevator is also noted as a downside.
Value for Money
1
Several guests felt the hotel did not justify the price (not worth the money given condition and service lapses), while some found the room comfortable and reasonably equipped.
Food and Beverage
1
Breakfast and restaurant received complaints (very limited breakfast options, cold restaurant food, sparse breakfast portions), although some found the breakfast freshly prepared when ordered.
Overall Experience
1
Overall mixed: a number of strongly negative experiences (reservations cancelled, severe cleanliness and maintenance issues), but intermittent positive notes (comfortable bed, friendly staff, daily housekeeping when performed) produce a net slightly positive overall impression for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 11:01

Property Description

Experience the perfect blend of comfort and luxury at One Apartments Laureles, your upscale getaway in Medellín.

Relaxation and Wellness: Indulge in our spa-like amenities, featuring a soothing hot tub and wellness packages designed to recharge your spirit. The public bath offers a tranquil escape after a day of exploration.

Modern Accommodations: Our recently renovated units come equipped with air conditioning, a fully stocked kitchen, and a flat-screen TV, ensuring you feel right at home while enjoying your stay. Each suite includes a private bathroom featuring a rejuvenating hot tub.

Convenient Location: Located near Laureles Park, you’re steps away from vibrant attractions. From sightseeing tours to local dining experiences, Medellín awaits you at every corner.

Don’t miss out on the unique experience we offer—book your stay at One Apartments Laureles today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Angela Maria • couple • co
4
NORMAL
Pros:

El hospedaje queda en una buena ubicación...

Cons:

La cama de muy mala calidad y la tina practicamente esta pegada a la cama no me gusto la distribución de la habitación, todo el tiempo me golpeaba la cabeza con el tv, todo esta encima

2026-03-27 • via Nuitee
O
OSIRIS • couple • us
6
Pros:

didn’t stay. over booked.

2026-03-12 • via Nuitee
D
Diana Larissa • couple • co
1
Me cancelaron y vendieron mi rear a a otro
Pros:

Me cancelaron y nunca me avisaron me dejaron. Con una niña en la calla por vender mi habitación a otro y no les importo

Cons:

Sacarlos falta de seriedad

2026-03-03 • via Nuitee
K
Kevin Marc • couple • de
3
My worst experience in colombia
Pros:

The only highlight was the lighting of the room, the jacuzzi and that the water was always hot.

Also you definitely have enough space for your clothes and other stuff.

Cons:

Honestly speaking the worst hotel I was in Colombia.

I never in my life saw so many bugs coming out of the shower outlet. The room was on the 3rd floor by the way.

The room was never cleaned and you had to remind them to do it. They argued that they need permission to access but I don't really understand what's so hard to ask and or to knock on the door. Both of them never happened.

The breakfast was a joke. I could choose between 2 options and they gave you either one toast with a little bit of scrambled egg and most of the time a cold coffee and a bit of fruits or some pancake you could choke on.

The room itself had a lot of issues. When you turned on the AC they mounted it directly over the head rest so the condensate drops frequently on your head and or body... Amazing idea...

The color of the room was in a lot of edges broken. Lots of broken interior as well.

To sum it up not even close worth the money you pay for it. Would never recommend it.

2026-03-01 • via Nuitee
S
silvia • couple • fr
10
2026-02-27 • via Nuitee
J
julian • couple • co
10
Pros:

Buen aseo y distribución de las habitaciones

Cons:

Todo me gusto en absoluto

2026-02-26 • via Nuitee
A
AnnyMGB • couple • co
10
2026-02-25 • via Nuitee
S
samuel • couple • co
1
Pros:

Hotel cancelled my reservation without reason

2026-02-24 • via Nuitee
G
Giovanny alberto • couple • co
10
2026-02-23 • via Nuitee
M
Maria • extended_group • co
9
2026-02-13 • via Nuitee
S
Shelimar • couple • us
7
2026-02-11 • via Nuitee
J
Joseph • couple • pr
10
2026-02-08 • via Nuitee
K
KennethForero • couple • co
9
Pros:

es como en las fotos, es limpio, el aire esta super bien

Cons:

lo único por mejorar el agua caliente, a veces salía muy caliente y otras veces salía fría. no era estable. no fue un problema igual.

2026-02-08 • via Nuitee
J
Juan • couple • co
1
2026-01-31 • via Nuitee
M
Miguel Angel • couple • co
9
Pros:

Las habitacion era súper comoda y contaba con todo. Las personas super amables. Lo recomiendo mucho.

2026-01-31 • via Nuitee
Z
Zarate • solo_traveller • mx
10
2026-01-30 • via Nuitee
C
Cataño Suarez • couple • co
10
2026-01-28 • via Nuitee
J
Juan David • couple • co
10
2026-01-25 • via Nuitee
E
Eduard • couple • es
5
Pros:

La habitación bonita pero el jacuzzi no salía agua caliente. Le dije al recepcionista y me dijo que siempre tienen problemas con el agua caliente. Uno elige ese hotel es por el jacuzzi y si no funciona adecuadamente no tiene sentido. Le dije que me reubicara o me hiciera un reintegro y no lo hicieron.

Cons:

a habitación bonita pero el jacuzzi no salía agua caliente. Le dije al recepcionista y me dijo que siempre tienen problemas con el agua caliente. Uno elige ese hotel es por el jacuzzi y si no funciona adecuadamente no tiene sentido. Le dije que me reubicara o me hiciera un reintegro y no lo hicieron.

2026-01-22 • via Nuitee
F
Felipe • couple • co
8
2026-01-20 • via Nuitee