Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional staff and service
Great location and spacious rooms
Cons:
Breakfast service efficiency
Pressure for tips and feedback

Categories

Cleanliness
8.9
The hotel was noted for cleanliness, although some mentioned needing to wait for meals, typical of high-demand breakfast services.
Service
9.4
Overall, the staff was described as friendly and professional, with exceptional service.
Location
9.6
The hotel is conveniently located near key attractions and transportation.
Room Quality
9.4
Rooms were spacious, well-equipped, and thoughtfully renovated.
Amenities
8.9
Amenities were adequate but some guests mentioned limited hours for dining options.
Value for Money
8.9
While some perceived value shortcomings, the quality of service somewhat justified the price.
Food and Beverage
9.1
Food quality, particularly breakfast, received positive remarks although there were a few critiques.
Overall Experience
9.4
Guests generally felt their experience was excellent with points for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:53

Property Description

Luxurious Accommodation
Experience the perfect blend of luxury and modern design at The Ritz-Carlton, Vienna. Each air-conditioned room and suite offers free WiFi, a flat-screen TV, and a marble bathroom with premium toiletries.

Relaxation and Wellness
Unwind at The Ritz-Carlton Spa featuring the largest indoor pool in Vienna. Enjoy spa treatments with Susanne Kaufmann products, steam baths, saunas, and a fitness room for ultimate relaxation.

Culinary Delights
Indulge in exquisite cocktails at the Atmosphere Rooftop Bar with stunning city views. Savor Austrian Dry Aged Beef at Dstrikt Steakhouse and innovative cocktails at the D-bar.

Book now to elevate your Vienna experience at The Ritz-Carlton and make unforgettable memories.

Important information:

Please note that children/adults sleeping in existing beds/extra beds are charged separately for the breakfast and the club lounge access in case a club room is booked.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 120 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2087 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.6
Room Quality: 9.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 9.1
Overall Experience: 9.4
C
Cosmina Mirela • solo_traveller • ro
10
2026-03-04 • via Nuitee
C
costel • couple • ro
10
Perfect
Pros:

Da

Cons:

Totul

2026-03-04 • via Nuitee
S
Sabine • solo_traveller • de
10
2026-03-03 • via Nuitee
M
Maxime • family_with_children • lu
9
2026-02-28 • via Nuitee
S
Susanna • extended_group • gb
8
Comfortable with helpful staff
Pros:

Great location - walkable to the centre

Cons:

Expected it to be luxurious inside. The lobby and restaurant were lovely - but on the upper floors it looked bland and more like a Holiday Inn than a Ritz

2026-02-27 • via Nuitee
O
ORI • couple • il
10
Excelent
Cons:

We ask for city view and paid for that but got a balcony with stone railing that block the view

2026-02-27 • via Nuitee
M
M3833SHmarkf • Business • Washington DC, District of Columbia
8
It's all about the names!!!
Pros:

Amazing customer service!!!

I visited while in town on vacation and had the best service from:

KARINA (sp?)-- Guest Relations...saved my trip....hey New York!
DAVID/SOPHIE...front desk on arrival and departure
OSCAR...the best concierge with notes!
MARIE/BENJAMIN...sales site visit
OLESEA...thanks for the great, speedy laundry service!
But the VERY best...

NORMAN!!!!!!
Bellman beyond words!!! This was the epitome of class, style and polish. This was a gentleman's gentleman. Got me settled in and ushered off effortlessly. Won't forget my friend!

Thank you all!

2026-02-24 • via Tripadvisor
M
MENGMENG • family_with_children • cn
10
Pros:

灯光和床品都非常舒适，工作人员态度非常好，早餐很好吃，离金色大厅步行大概五六分钟。刚好赶上中国新年，酒店贴心的准备了入住小礼品和新年卡片，非常用心

2026-02-22 • via Nuitee
M
Max • family_with_children • fi
10
2026-02-22 • via Nuitee
P
Pragya333 • Family • Dubai, Emirate of Dubai
10
Excellent Customer service
Pros:

We were traveling with a toddler who fell sick and what a life saver it was to stay at Ritz ! They were so helpful and the customer relations executive Kareena went out of her way to get toys, stroller for us. Along with Doctor on call and everything else we needed.

2026-02-21 • via Tripadvisor
S
Sarah • couple • be
8
Excellent emplacement et personnel adorable
Pros:

L’emplacement est parfait et le staff est vraiment très agréable.
Nous avons pu accéder à notre chambre avant l’heure du check in

Cons:

En comparaison des autres Ritz, l’hôtel est un peu triste.

2026-02-14 • via Nuitee
D
DANIEL • couple • br
9
2026-02-14 • via Nuitee
F
Florence • couple • fr
10
Une fabuleuse halte viennoise
Pros:

Absolument tout

2026-02-13 • via Nuitee
A
Aldousari • family_with_children • kw
9
2026-02-13 • via Nuitee
V
Valerii • couple • ru
10
Замечательный отличный отель
Pros:

Отличный завтрак и расположение отеля тоже

2026-02-12 • via Nuitee
J
jeffrey • couple • us
10
2026-02-10 • via Nuitee
K
Kondo • couple • jp
10
2026-02-10 • via Nuitee
O
O7876PYmichaelu • Business
10
Unsurpassed Service for our Group of 14: A Home Away from Home
Pros:

We recently stayed at The Ritz-Carlton, Vienna in early February with a large group of 14 people. Our experience was absolutely flawless from start to finish.

Managing a group of this size requires patience and professionalism, and the team here exceeded all expectations. We want to express our sincere gratitude to the specific individuals who made our stay so special:

Reservations: A huge thank you to Melissa and her colleagues. Their prompt and super professional approach in handling our group booking and last-minute adjustments was impressive.

Front Desk: We were warmly welcomed by David, Katerina, and the entire team. Their service was seamless and incredibly attentive.

Concierge: Special thanks to Oliver for his expert assistance and recommendations.

Atmosphere: We must mention the wonderful Norman, who has a unique gift of making guests feel as if they are being hosted in his own private home rather than a hotel.

Dining: The service at the restaurant was impeccable during both breakfast and dinner. Davide and Anastasia looked after our group with such care.

Thank you for providing us with such unsurpassed service. We will definitely be back!

2026-02-09 • via Tripadvisor
R
Roman • family_with_children • sk
10
2026-02-09 • via Nuitee
A
Anthony-Phillips • Couples • Somerset, England
10
Great Hotel in Great Location
Pros:

Excellent Hotel. Friendly, helpful, efficient. Comfortable beds, immaculate bathroom and delicious breakfast. Nespresso machine in room plus good selection of Twining Teas. Great location within an easy 20 - 25 minute walk of main sights. Hapsburg Palace, Spanish Horses, Cathedral, Main Museums/Art Galleries.
Reception staff friendly and "relaxed" on arrival. Door-man friendly and helpful. Concierge friendly, helpful and very happy to help. We were there for 4 nights and staff used our names frequently. Thoroughly recommend.

2026-02-03 • via Tripadvisor