Le Clervaux Design Hotel & Spa

De suite chateau was ruim en had een mooi uitzicht op het kasteel. Het derde bed was een slaapbank, maar deze was zeer oncomfortabel.
De ligging van het hotel was heel sfeervol (midden in het dorp, bij de bezienswaardigheden en de natuur). Het spagedeelte in het hotel was erg mooi. Wij vonden het wel jammer dat in de sauna's badkleding niet was toegestaan. Het ontbijt was erg lekker en uitgebreid.
Tip: als je in het laagseizoen komt, kun je gratis parkeren naast het hotel.

We had an amazing stay. We booked the duplex suite through social deal and everything went seamlessly. The staff is very friendly, the room very clean. Diner was good, breakfast was good and the spa was very relaxing before a long drive home.
Would definitly stay here again.

The hotel receptionist Pedro was fantastic. He was professional, helpful and kind. He should be promoted to manager. The kitchens delivered up delicious food. Our server in the restaurant was forgetful though. We stayed one night in the Design hotel and the other night in the Kroener connected sister hotel. Both of our rooms were beautiful, well decorated, spacious and clean. I recommend these hotels.

Il est bien dommage que nous ayons été surclassé dans une suite surplombant la fête foraine en cours d’installation.. le vrombissement du camion frigorifique du marchand de gaufres a pourri notre nuit. C’est le genre de détails qu’un établissement de ce standing doit anticiper. Car sinon cela aurait été presque parfait, au buffet de petit déjeuner, très moyen près..

Rooms well appointed and large, almost flat size, with cosmetic maintenance needed everywhere. Wobbly toilet seat, one sink fine the other missing chrome attachments, chips and marks etc. All little things easy to fix that took the shine of an otherwise decent hotel.
The carpets in the lobby were overdue a scrub, while the copy paste art work on every landing felt as if you were going around in circles.
Personal choice, but we prefer bathrooms with physical doors. Our room was open plan and it seemed an oversight not to fit pocket sliding doors. The Hotel was fully booked but we noticed older rooms had these.

The Spa services we didn’t use, the Jacuzzi was cold and a little grimy, whilst the swimming pool though great in photos was sardine tin packed. In fairness it is a small pool so doesn’t take much to feel busy. Believe non guests may also pay to use, perhaps in peak occupancy this could be reviewed.

Hotel staff were welcoming and helpful. If you are able to get a deal, then it makes sense, otherwise …….

We chose Le Clervaux Boutique Hotel because it advertises itself as a premium “4 Étoiles Supérieur” property with services such as room service, concierge, and luggage assistance. Unfortunately, none of this was true in practice.

Our room was not ready at the 16:00 check-in time.

Room service is heavily advertised online and in-room (with menus and internal phone numbers), but it simply does not exist. I tried calling for over an hour with no answer; when I finally reached staff via an external number, they admitted the phones do not work and that there is no real room service — guests must walk to the restaurant themselves.

No concierge or luggage assistance was available, despite being listed as an amenity.

All of this while charging €240 per night, more than double the price of other hotels in Clervaux that are transparent about what they offer.

Een fantastisch mooi hotel waar het zeker de moeite is om de upgrade naar de suite te nemen.
Mooie kamers op een centrale ligging. Wel hoop ik dat er meer concurrentie komt voor dit hotel. Enkele opvallende zaken tijdens ons verblijf:

1: matrassen zijn veel te zacht. 4 nachten hierdoor slecht geslapen. De receptie kon het niks uitmaken.
2: room service wordt toch niet aangeboden. Als je belt nemen ze niet op. Vervolgens zeggen ze dat je beneden moet komen en vervolgens zeggen ze je daar dat ze geen room service doen.
3: Sauna gebied is mooi meegenomen maar zou er niet extra voor betalen.
4: zwembad deel is mooi (wel een beetje koud)
5: de massage was heerlijk en kan ik aanraden.

Beautiful property

Zimmer, Juniorsuite war groß und sehr gut ausgestattet, neuwertig mit bequemen Betten. Geschmacklich ist die ganze Hoteleinrichtung nicht unsere Richtung, aber das ist halt Geschmacksache. Schwimmbad hat angenehme Größe, manchmal waren wir alleine dort, manchmal ist es eher voll. Der Ort ist guter Ausgangspunkt für Touren mit dem ÖPNV.

Staff was very helpful, hotel was lovely, the swimming pool and spa was great. The town was very safe and friendly and railway station was only a short walk where you can get a free train to Luxembourg city etc.

This hotel was very pleasant. As it was facing south we had a very hot room and no air conditioner, a little disadvantage. Otherwise all was excellent.

We booked the suite. Very big , beautiful and good price. Sauna facility also very nice except for the jacuzzi that had much to cold water. For the rest everything was perfect!

We booked a normal suite, but during Check in there seemed to be a problem, we have been asked if we have booked a "suite historique" (which we didnt) and the receptionist already indicated it might not be ideal. But as it seemed for whatever reason we had been assigned a suite historique (room 311) although we did not book one. The room was under the roof, so me and my pregnant wife had to watch out for our heads because we are tall people. It was also very old fashioned. When I went back to the reception fortunately a solution could be found as there was another available room in the other building (hotel was officially fully booked). It cost us 15 Euros more than in our initial reservation, in my opinion the hotel management could have just asked us the same price as a commercial gesture (the new room was only available at 16:30) due to the inconvenience caused. We were offered a voucher for a drink at the bar though and the staff was friendly and helpful. The new room (Suite Number 12) was perfect, clean spacious and nicely equipped. Only the bed mattrass should be replaced soon in my opinion (for me it was too soft, as i have back problems i am a bit sensible though). We had booked half pension, the dinner was very nice, also the location. Only (slight) disappointment was that we had to not only pay for our drinks but also a complementary amount because appearantly the price of the menu which we booked in advance had changed in the meantime. I thought that was a bit unusual. I would come back though but i would definitely insist on not booking a "suite historique" in order to avoid any misunderstandings. The suite historique 311 is in my opinion not worth being called a "suite".

Fantastische omgeving, echt genoten. Qua accommodatie had ik meer verwacht voor deze prijzen. Ontbijt was karig en ongezellige ontbijtzaal. Op het eerste gezicht leek de kamer schoon, maar de kussens en het dekbed hadden hun beste tijd gehad en waren absoluut niet fris. Verder prima hotel.

I have booked a suite to offer to my family a great experience at your hotel, taking as reference past stays I had there. However the quality of the room and the service was not at the expected level.
The room was not prepared for 3 people (missing bathrobe, towels, sleepers), it was cold with limited adjustment in the heating system and the auxiliary bed had no blanket at all. When we tried to call the reception the phones did not work and when the room service came, the person only brought from linen but not blankets.
The breakfast was crowded, and despite your team tried to refill it soon, many basic things were missed: small spoons for example.
Very disappointed.

Fijn hotel!

Two day spa stay in Clerveaux on our way to Cologne. Although the hotel is in need of a full renovation, the staff was courteous and the SPA was first class.

Nice rooms, but beds did not have a fitted sheet between flat sheet and mattress protector, so you had to sleep in contact with either the mattress protector or the comforter. I asked for a fitted sheet, but none was provided.

In theory all good, but for a boutique hotel the breakfast in that huge room without windows together with a mass of people and long queues at all stands destroyed really the whole experience... :-(

It was our second stay at Le Clervaux Boutique Hotel. This time the check-in was confusing as the reception is located at Koener Hotel. We received some misleading directions how to find our room and had to run back and forward in the rain. Restaurants ... despite initial guidance by staff, Rhino Sports Bar was closed during all days (Th, Fr). Later we were informed that it is closed for time being ... the label on the entrance tells abut exceptional closure that day! When enquired about another restaurant attached to the hotel (Italian restaurant) we were told that they don't know as it doesn't belong to the group running the two hotels. Finding a breakfast room was a challenge, the facility is unusually large, a quiet music would made it much more comfortable. The breakfast selection itself was rather disappointing for a 4 star hotel. The Brasserie restaurant is located next to the reception and has quite boring setup in the adjacent building made of glass. Room service replenished a coffee capsules to decaf only ... no new tea bag was added. The Spa is nothing special, there were two minors playing ball in the pool and making quite some noise. Despite these disappointments, our room (suite) was clean and comfortable. BTW, no questions like "how was your stay" at check-out.