XO Hotels Park West

Hotels
8.6 (13920 reviews)
Molenwerf 1 , Amsterdam , nl

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Great location
Friendly staff
Good value for money
Cons:
Service understanding
Room temperature
Breakfast quality

Categories

Cleanliness
8.59
Multiple reviews noted the hotel was very clean and well-maintained.
Service
8.76
Generally positive feedback on staff friendliness, but some comments on service being somewhat lacking in understanding guests' needs.
Location
8.7
Location is often mentioned as convenient, especially for transport access, although a few noted it was a bit far from the city center.
Room Quality
8.35
Rooms are described as spacious and comfortable, but a few complaints about the cold and lack of amenities.
Amenities
8.48
Basic amenities were noted, but some reviews pointed out the absence of a full-service restaurant and working vending machines.
Value for Money
8.94
Examples of reasonable prices for the quality offered which leads to a strong sense of value.
Food and Beverage
8.29
Most reviews mention breakfast quality is subpar compared to expectations for a 4-star hotel.
Overall Experience
8.66
Overall, guests reported a great experience with only minor issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 20:20

Property Description

Convenient Location
Situated in the Sloterdijk district, XO Hotels Park West is just a short distance away from popular attractions such as Anne Frank House, Royal Palace Amsterdam, and Amsterdam Central Station.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. The hotel also offers a shared lounge, private parking, and a business centre for your convenience.

Exceptional Service
Experience round-the-clock assistance from multilingual staff at the reception. Indulge in snacks and drinks from vending machines available on-site.

Book your stay at XO Hotels Park West for a memorable experience in Amsterdam!

Important information:

Please note that the following group policies apply for bookings of 6 rooms or more:
- Group bookings can be paid via Booking.com
- Group bookings will only be confirmed on non refundable rate and conditions

Please note that this property does not serve alcohol.

Please note that the main booker must be minimum 18 years old.

Please note that children until 2 years of age stay free of charge. Children of 3 years or older must pay for their accommodations.

Please note that cash payments are not accepted at this hotel.

By booking at XO Hotels you agree to the XO Hotels house rules and conditions.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 13920 reviews
Cleanliness: 8.59
Service: 8.76
Location: 8.7
Room Quality: 8.35
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 8.29
Overall Experience: 8.66
C
Corey • solo_traveller • us
1
Disgusting, deceitful, and malevolent practices by management.
Pros:

Elevator worked? Shower turned on. Toilet flushed. Location was near a tram station which is great when you need to quickly leave this property.

Cons:

Gaslighting, deceptive, and ill-willed. After having to stay in a room that, after checking out was put out of service due to a health and safety standards, unfit for purpose - a putrid odor, likely extensive mold growth or decay carcass - I was promised a refund as the hotel was fully booked with no rooms to place me. I remained awake throughout the night keeping the window open where church bells rang every 30 minutes, and wearing a mask.

After waiting and not hearing back from the manager to process the refund, I messaged the hotel via this portal only to have the matter manipulated by stating as a final outcome, that my reservation was non-refundable, so no compensation would be given.

Prior to this 'final determination,' the Director of Operations, Angelina Motzo, continuously gaslight the matter with false claims and rhetoric. Examples:
1. A team-member was hoping to not inconvenience me in packing to move, suggesting use of a disinfectant spray and waiting several hours before needing to change rooms. After several hours and it getting worse, I was told the hotel was then fully booked, and no room to move me to.

Angelina claimed "In the evening, a room move was offered when you reported the issue. At that time, you indicated that you did not wish to change rooms" instead accepted the spray.

2. The morning of checkout, no manager was on duty, and was told that a refund would process that evening. In the interim, a woman refunded the 20 euro I paid for a late checkout, as only a manager is able to process booking.com refunds.

Angelina now claims a 20 euro refund was acceptance of fair compensation. Being that I left the hotel, the matter was closed.

This list goes on and on. Negligence, deflection, and zero accountability. Who would chose to say in an unsafe room??She then cut all communications and leveraged booking.com as a moat to try and stop my ability to further pursue compensation.

2026-06-20 • via Nuitee
O
Ondřej • solo_traveller • cz
10
2026-06-20 • via Nuitee
İbrahim • family_with_children • tr
8
Pros:

Kahvaltı güzel
Konumu şehrin dışında
Ulaşım tramvay aktarmalı
Odalar temiz

2026-06-20 • via Nuitee
V
Vladiana • couple • ie
1
2026-06-20 • via Nuitee
U
Una • solo_traveller • gh
9
I had a good time and the staff was helpful when I had questions about transport
Cons:

Had to wait till 3pm for check in, although I got to the hotel about 5 hrs prior. I had hoped there would be an available room I could have been checked into earlier

2026-06-20 • via Nuitee
M
M • family_with_children • gb
8
Comfortable stay - convenient for public transport. Great breakfast.
Pros:

Excellent selection at breakfast. Tram stop right outside the door made it super convenient.

Room was spacious with plenty of natural light.

Cons:

Property looked a bit tired in areas.

2026-06-20 • via Nuitee
B
Balecoidjo • extended_group • fr
7
2026-06-20 • via Nuitee
L
Lloyd • extended_group • gb
9
Great hotel very close to trams that run every 10 minutes into the city centre. Would definitely stay there again.
Pros:

Great location and very comfortable.

Cons:

Parking was not free for residents.

2026-06-20 • via Nuitee
A
Adelina • solo_traveller • ch
9
Soggiorno perfetto,
Pros:

Posizione x poter spostarti con i mezzi pubblici, colazione fantastica

Cons:

Check-in troppo tardi

2026-06-20 • via Nuitee
C
Claire • solo_traveller • fr
10
2026-06-19 • via Nuitee
K
KasiaSzw • couple • pl
9
2026-06-19 • via Nuitee
A
Amanda • extended_group • gb
10
A convenient location to access Amsterdam
Pros:

It was clean, well appointed and had good links to all parts of Amsterdam and the airport.

Cons:

Nothing

2026-06-19 • via Nuitee
M
Michele • extended_group • gb
8
2026-06-19 • via Nuitee
E
ETEOKLIS • family_with_children • gr
8
2026-06-19 • via Nuitee
S
smith • solo_traveller • fr
8
2026-06-19 • via Nuitee
T
Tamara • family_with_children • nl
9
2026-06-19 • via Nuitee
A
Alain • extended_group • fr
10
2026-06-18 • via Nuitee
A
Andrei • couple • ro
1
The hotel, the people from reception very nice and good, but the cleaning staff steals from room
Pros:

Almost everything

Cons:

The cleaning staff stole from the room

2026-06-18 • via Nuitee
R
Rim • extended_group • ch
10
2026-06-18 • via Nuitee
N
Nicoletta Costagliola • couple • it
9
Ottima soluzione
Pros:

Hotel molto comodo per chi arriva ad Amsterdam con la macchina perché dotato di parcheggio (a pagamento). Il centro è raggiungibile con i tram in una mezz'oretta e vicino all'hotel c'è un bel parco. Le camere sono spaziose e dotate di ogni confort, la pulizia è quotidiana e accurata. La colazione era possibile a pagamento e le aree comuni sono ampie e curate.

2026-06-18 • via Nuitee