The Carlton Hsinchu

Hotels
•
Independent
8.2 (111 reviews)
225 Bei-Da Road, Hsinchu, 300 , Hsinchu , TW
886-3525-9999

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Facilities

Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Television in common areas
Arcade/game room
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast options
Cons:
Maintenance issues
Hard beds

Categories

Cleanliness
7.34
The environment is generally clean, but there were issues with maintenance and room servicing.
Service
8.81
Reception staff were very friendly and responsible, providing a warm feeling.
Location
8.35
The location is decent, standard quality for this hotel tier.
Room Quality
7.8
Rooms are large but some beds are hard; overall good quality.
Amenities
8.33
Great amenities including bath products and welcoming refreshments.
Value for Money
7.99
Good value considering the offerings, despite some minor complaints.
Food and Beverage
8.84
Breakfast had a good variety and was delicious, especially the unique green smoothie.
Overall Experience
8.12
Overall experience was positive with some minor issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:12

Property Description

Luxurious Amenities to Enjoy:
Stay connected with complimentary wireless internet, entertain yourself in the arcade/game room, and benefit from wedding services for a special occasion.

Delicious Dining Options:
Indulge in a meal at Share, one of the two on-site restaurants, or opt for in-room dining with the available room service for limited hours. Don't miss out on the daily to-go breakfasts for a delightful start to your day.

Convenient Features for Guests:
Experience comfort in one of the 117 air-conditioned rooms equipped with free wired and wireless internet, 32-inch LCD TVs, and elegant bathrooms with luxury toiletries. Enjoy additional perks like complimentary newspapers, a 24-hour business center, and free self-parking on-site.

Book your stay at The Carlton Hsinchu for a centrally located, upscale experience in Hsinchu.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TPE

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 111 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 7.99
Food and Beverage: 8.84
Overall Experience: 8.12
K
Kuo Chen
4
Pros:

1）住在七樓房間，舖了塑膠地板，但地板下高低不平，實在太明顯了。
2）房門口的 請勿打擾 燈光號誌非常不明顯，出門前特別交代櫃檯不用打掃。但晚上回到房間是有人進來整理過了。
3）冷氣很冷，即使設定26度，室內溫度都是21度。
4）整體而言，還是很乾淨清潔的住宿環境。不錯。

2025-09-19 • via Nuitee
T
Takaaki
8
Pros:

建物は古いがそれなりに清潔。5日間滞在したが朝食はバリエーションもあり美味しかった。月・木のハッピーアワーは食事もできてお得。ベッドが固いのと、タオル類がゴワゴワだったのが残念。

2025-09-15 • via Nuitee
M
May Wen
8
Pros:

下午櫃檯接待的人員，態度良好且盡責，給人很溫暖的感覺。

2025-08-10 • via Nuitee
J
Jack
8
Pros:

床有點硬，其他都很好。
早餐很棒! 樣式選擇很多、調味很好，還有綠拿鐵，其他地方喝不到，沙拉的醬選擇很多，山藥排骨湯很棒!
迎賓飲料跟餅乾加分!
泡澡沐浴香氛鹽大加分!!

2025-07-24 • via Nuitee
T
Tsz Wai
6
有點舊
Pros:

有點舊。房間及浴室超大。

2025-07-23 • via Nuitee
C
CHIA CHENG
8
Pros:

所住房間空間寬敞，所附桌子、椅子不錯但是椅子坐起來略低和桌子高度不太符合，另外電源孔太少且也沒有三孔可用，電源插座雖有USB插孔，但有TypeC插孔的話就更好了。

2025-06-10 • via Nuitee
J
Jie
8
Pros:

外面太吵了 沒有隔音窗

2025-05-30 • via Nuitee
Y
YUCHIA
10
Pros:

地點佳，房間大。但床沒有很舒適

2025-05-20 • via Nuitee
M
Ming hung
8
優質的飯店
Pros:

櫃台人員態度很親切,很樂於為旅客詳細解說與服務,住宿房間環境乾淨無異味,未來有機會來新竹會優先考量在入住。

2025-05-08 • via Nuitee
H
Helen
10
Pros:

👍

2025-05-01 • via Nuitee
G
Gihan
8
Pros:

Friendly staff, hotel was little outdated location was 👍

2025-04-28 • via Nuitee
F
fook keong
10
Pros:

Good location...big room. Enjoy the hospitality

2025-03-30 • via Nuitee
C
CHAN • family
4
Pros:

房間充電位置很少，雙人床只有一邊床頭有充電位置，而且是沒電源的。
只能用桌子旁邊的電源，可是也充得超~級~慢~~

另外，飯店沒有內建停車場。
最近的停車場 飯店不包。
要走到很遠 對於拖行李的客人很不方便，下雨天更是不得了。
說是飯店包含免費停車，結果停⼀個晚上取車，用完飯店給的停車折扣卷還是要付錢的。

2025-02-27 • via Nuitee
P
PEIYUAN
10
Pros:

櫃台服務人員很熱情，離主商圈距離近，吃飯、逛街都方便

2025-02-16 • via Nuitee
R
Ryan • friends
10
Pros:

Staff was super friendly and helpful. Location is very convenient.

2024-11-19 • via Nuitee
Y
Yung Chang
6
No more
Pros:

沒有停車場真的是一大敗筆，11點就得退房也是令人有點傻眼

2024-10-25 • via Nuitee
V
Verified traveler
2
Pros:

噪音大！冷氣壞！黴菌多！

2024-08-31 • via Nuitee
V
Verified traveler
10
Pros:

整體評價滿意，惟有住宿停車不便外

2024-08-29 • via Nuitee
V
Verified traveler
4
Disappointed
Pros:

I was on a 2 weeks trip in taiwan, this is my 4th hotel stayed & the most uncomfortable hotel. The bed mattress was very hard, backache after 2 nights. During checked in, the staff was very impatient with us. Hotel do not have carpark, public carpark was about 10 mins walk from hotel.

2024-07-12 • via Nuitee
V
Verified traveler
8
Pros:

Hotel rooms weren’t available at 3 pm as promised. Beds are hard as a rock. Rooms were clean. Some staff were helpful, others were not.

2024-06-19 • via Nuitee