Goldener Schlüssel

Hotels
8 (4031 reviews)
Rathausgasse 72 , Bern , CH
+41 31 311 02 16

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Small rooms
Noisy accommodations
Inconsistent bathroom quality

Categories

Cleanliness
7.75
Most reviews indicate clean accommodations, although some issues with bathroom cleanliness were noted.
Service
8.75
Staff described as friendly and helpful across multiple reviews.
Location
8.75
Excellent central location, convenient for public transport and sightseeing.
Room Quality
7.25
Various comments about room size, with some rooms described as small and noisy.
Amenities
7.75
Standard amenities mentioned; breakfast included and sufficient.
Value for Money
7.75
Considered a good deal for the location, though some aspects could be improved.
Food and Beverage
8.25
Breakfast was generally praised, with a good variety offered.
Overall Experience
7.75
Overall satisfactory experience with strong points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:43

Property Description

Historic Charm in Berne’s Old Town

Traditional Swiss Cuisine
Indulge in refined Swiss dishes at our hotel's restaurant while enjoying the charming terrace on the street.

Convenient Location and Amenities
Located in the picturesque Rathausgasse, near the iconic Zytglogge tower, our hotel offers stylish rooms with modern amenities, free Wi-Fi, and complimentary public transport for easy exploration.

Ready to experience the historic allure of Goldener Schlüssel? Book your stay now and immerse yourself in the rich heritage of Berne’s Old Town.

Important information:

If you expect to arrive after 22:30, please inform the property in advance. Contact details are stated in the booking confirmation.

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including the transfer from Bern Airport).

Please note that if you arrive by car, you can park in front of the hotel only for the duration of check-in. Afterwards, the closest parking is the paid public Rathaus parking garage, a 4-minute walk away.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Location

Guest Reviews

8
Based on 4031 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
E
Elzbieta • solo_traveller • no
6
2026-10-31 • via Nuitee
R
Rafael • solo_traveller • ch
9
2026-10-31 • via Nuitee
M
Massimo • couple • ch
8
2026-10-31 • via Nuitee
S
SabineVoyage • solo_traveller • ch
8
2026-10-30 • via Nuitee
J
Jan • couple • de
10
2026-10-30 • via Nuitee
F
Franck-William • family_with_children • ch
8
Pros:

Bon hôtel, bien placé et d'un coût tout à fait raisonable avec le petit-déjeuner compris

2026-10-30 • via Nuitee
M
Marjorie • family_with_children • fr
8
Bon séjour
Pros:

Emplacement, facilité d’accès, proche des transports

2026-10-30 • via Nuitee
Y
Yuliia • couple • ua
10
Pros:

Дуже чудове розташування, привітний персонал, гарний номер, чай/кава в номері і хороший сніданок.

2026-10-29 • via Nuitee
R
Ruben • couple • ar
10
2026-10-29 • via Nuitee
A
Anke • solo_traveller • de
8
Das Hotelbist empfehlenswert für einen Kurzurlaub in Bern.
Pros:

Sehr gute Lage in der Altstadt. Das Frühstück war sehr reichhaltig. Das Personal war sehr freundlich und hilfsbereit.

Cons:

Das Zimmer war etwas klein.

2026-10-29 • via Nuitee
E
Efthymia • solo_traveller • gr
8
2026-10-28 • via Nuitee
C
Christian • solo_traveller • ch
5
2026-10-28 • via Nuitee
P
Philip • couple • ch
8
Excellent spot to visit Bern.
Pros:

Super location in the old town. Friendly and efficient personnel. Excellent fresh breakfast. Comfortable stylish room (with kettle!). Good value for money

Cons:

Could be noisy in summer - choice of room critical!

2026-10-27 • via Nuitee
C
Christoph • solo_traveller • ch
7
2026-10-27 • via Nuitee
M
Martin • solo_traveller • gb
7
Pros:

Room was comfortable and very clean. Very nice breakfast and the bread was amazing

Cons:

Switzerland and Bern in particular is very expensive. The hotel seems expensive but in reality it is just in line with local prices.

2026-10-26 • via Nuitee
D
Dominique • couple • ch
7
Pros:

Le calme de la deuxième chambre

Cons:

La première chambre était très petite et à hauteur d’un toit pas propre et accueillant et surtout très mais très bruyante
Nous avons donc demandé une autre chambre ce qui a été fait
Grande mais sans plus
La salle de bains ( aussi petit qu’une armoire ) pas pratique du tout
Le repas et petit déjeuner était bon

2026-10-26 • via Nuitee
J
Janny • couple • ca
5
Will not stay at this hotel
Pros:

Location

Cons:

We booked twin beds. When we arrived, they said no, and gave a very small room with only one double bed. Talked to the supervisor who said the same thing and asked me to complain to booking.com. We stayed at the counter for almost an hour then got a larger room with two twin beds. Very bad services

2026-10-26 • via Nuitee
M
Marion • family_with_children • ch
7
Pros:

Bon petit déjeuner
Emplacement de l'hôtel idéal et possibilité d'avoir une réduction sur le parking proche.
Peu de bruits

Cons:

Personnel peu accueillant
Les coussins n'étaient pas confortables

2026-10-26 • via Nuitee
B
Bernhard • solo_traveller • ch
8
2026-10-25 • via Nuitee
J
Jérémie • solo_traveller • ch
10
Pros:

Location, price, friendly and helpful staff

2026-10-25 • via Nuitee