Sun City Hotel - The Gabriel

Hotels
8.2 (633 reviews)
Suncity Mall, Autostrad Road , Cairo , EG
+20 2 26960700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenience to airport
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.78
Multiple reviews mentioned issues with cleanliness and maintenance.
Service
9.25
Many guests praised the helpfulness and friendliness of the staff.
Location
7.29
Some reviews indicated the location was not ideal, although convenient for the airport.
Room Quality
8.24
Rooms were noted to be spacious and elegant, but some issues with beds reported.
Amenities
8.27
Access to a pool and general amenities, though some were not up to standard.
Value for Money
8.73
Guests felt they received adequate service for the price paid.
Food and Beverage
7.28
Limited breakfast options were a common concern among guests.
Overall Experience
8.75
Overall a good experience with some notable staff and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:22

Property Description

Luxurious Accommodation with Modern Amenities
Indulge in the opulence of Sun City Hotel - The Gabriel's rooms and suites, featuring Egyptian cotton bedding, a fully stocked minibar, and free WiFi. Relax in the elegant seating area with a flat-screen TV and enjoy the convenience of 24-hour room service.

Exquisite Dining Experience at Salt Restaurant and Bar
Treat your taste buds to a culinary journey at Salt Restaurant and Bar, offering French cuisine made from the finest imported ingredients. Experience a blend of international flavors with locally sourced spices and herbs in a gourmet setting.

Convenient Location with Nearby Attractions
Explore the vibrant district of Heliopolis with shops within walking distance and the iconic Baron Palace just 3 km away. With Cairo International Airport a short 5 km drive, enjoy easy access to The Gabriel and its direct entrance to SunCity Mall.

Experience luxury and convenience at Sun City Hotel - The Gabriel. Book your stay now for an unforgettable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptians and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Location

Guest Reviews

8.2
Based on 633 reviews
Cleanliness: 7.78
Service: 9.25
Location: 7.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.28
Overall Experience: 8.75
فيصل • couple • eg
10
2026-10-23 • via Nuitee
O
Orhan • couple • tr
2
15 yıldır ilk defa bir hotelden ,Paramın iadesini talep ediyorum.
Pros:

Eskiden bitişik avm vardı .çıkışta yardım eden boy

Cons:

Temizlik, gürültü gece inşaat, yüksek sesli müzik , havalandırma . Sigara kokusı

2026-10-21 • via Nuitee
A
ALShimaa • solo_traveller • eg
10
Productive
Pros:

The location and facilities of the place

Cons:

Nothing the place fits my purpose very much

2026-10-19 • via Nuitee
J
Jalal • solo_traveller • us
4
A Very Disappointing and Unacceptable Experience
Pros:

Close to airport

Cons:

This hotel has become a source of stress and discomfort rather than a place to relax. I was forced to take cold showers every day because the hotel’s water heater was not working. Every time I complained, the staff assured me it would be fixed “tomorrow,” but the problem remained unresolved for the 4 days I stayed there and until the day I checked out.

To make matters worse, the hotel was carrying out renovation work, with workers creating noise directly outside my room window early every morning and construction materials being dropped onto the roof, disturbing my rest and comfort.

Given these conditions, this hotel is clearly not suitable for guests with recurring health conditions who need proper rest and basic comfort. The lack of hot water, constant disturbance, and repeated unfulfilled promises made my stay thoroughly unpleasant.

I would not recommend this hotel and sincerely hope management takes these complaints seriously before putting other guests through the same experience.

2026-10-16 • via Nuitee
M
MOHAMMAD • couple • sa
10
2026-10-15 • via Nuitee
M
MOHAMMAD • couple • sa
10
Pros:

كل شيء
انا عمليه لهم 3 مرات على مدار سنتين

2026-10-15 • via Nuitee
M
MERT • solo_traveller • tr
6
Cons:

Odalar daha temiz olabilirdi , Televizyon ayarlanamadı ve wi-fi iyi çekmiyor

2026-10-08 • via Nuitee
M
Mounir • solo_traveller • ma
7
2026-10-07 • via Nuitee
M
Mohammed • couple • sa
4
Pros:

المكان موقعو جدا ممتاز قريب من المطار بعيد عن المناطق المزدحمه والمزعجه

Cons:

انا زبون في الفندق لمدة 4 سنوات الفندق اصبح متهالك يحتاج لصيانه كامله وتجديد كامل ولن اكرر التجربه الا ربما بعد التجديد

2026-09-15 • via Nuitee
L
ltaif • solo_traveller • se
7
Cons:

Frukosten dålig

2026-09-14 • via Nuitee
M
Mohamed Ashraf • extended_group • eg
2
2026-09-13 • via Nuitee
A
Abdullah • couple • gb
10
2026-09-12 • via Nuitee
F
Fahad • couple • gb
5
2026-09-12 • via Nuitee
Y
Yousef • solo_traveller • kw
10
2026-09-04 • via Nuitee
S
Solaf • couple • de
7
2026-08-28 • via Nuitee
عبير • solo_traveller • sa
1
Cons:

فندق قديم متهالك جدا مايستاهل حتى نجمه
كيف فندق زي هذا يصنف خمس نجوم!

2026-08-21 • via Nuitee
B
BASSIM • solo_traveller • sa
7
2026-08-15 • via Nuitee
B
BASSIM • solo_traveller • sa
7
2026-08-15 • via Nuitee
B
BASSIM • solo_traveller • sa
7
2026-08-15 • via Nuitee
F
Fabrice • solo_traveller • fr
3
Pros:

Le personnel

Cons:

A part la chambre qui correspond plus ou moins à la photo et le personnel très sympathique tout le reste n est quasiment que des mensonges !
La prestation attendue pour le prix et le nombre d étoiles n est vraiment au rendez-vous !
Le coin piscine ne correspond pas aux photos ainsi que le restaurant, la propreté, la galerie marchande fermée depuis le covid, télévision en panne dans tout l hôtel, la vue donnant sur des immeubles en construction abandonnée etc...une sorte de ville fantôme !
Très très déçu ! Hâte de rentrer !
A fuir ! Même si encore une fois le personnel était très sympathique !
J ai d ailleurs contacté votre service client et espère avoir un remboursement.
Merci de vérifier que vos partenaires respectent leurs engagements et mettent à jour leurs offres et photos !
Encore une fois je pense que ces vacances ont été les pires que j'ai actuellement passé !
Nous avons du prendre des uber quasiment tout les jours pour fuir les alentours !ceux qui a engendré beaucoup de frais supplémentaires !

2026-08-06 • via Nuitee