Hotel Casa San Agustin

très beau cadre et tres bien placé.
Piscine agréable et bon petit déjeuner

La calidad de almohadas y toallas

Casa San Agustín is the best hotel in Cartagena. It is hands down my partner’s and my favorite place to stay. Five stars all around. Stay here you will not regret it!!!

Espectácular

One of the most exceptional hotel stays I have experienced. Having stayed at some of the highest rated hotels across the world including many Leading Hotels of the World, I can say without hesitation that this is in the highest tier, and may be the best hotel I have ever stayed at.

With respect of the hotel itself, it is absolutely beautiful. Understated luxury at its finest. A beautiful, historic, charming, and truly special place to spend your time in Cartagena. Very romantic but also friendly to families. From the Frette linens, to the Ortigia bath products, everything is truly of the highest quality with incredible attention to detail. The hotel is located in the ideal part of the old town, on a quieter block. We went for a ride on the complimentary bikes as well which is an amazing way to explore the town.

The included breakfast at Alma is phenomenal - we unfortunately did not have time to enjoy dinner there, but imagine that the quality is just as impressive. The second floor honour bar with daily complimentary tea time and snacks is a very nice touch.

The service however is what makes this hotel truly exceptional. From the moment we arrived to the moment we checked out, Kathrine, Stefani, Jaime, Nelson, Dagmar, Yanelis, Carlos, and the rest of the front desk and staff took care of our every need and more. The service here is truly refined - always one step ahead, anticipating not only what we might need but thinking of ways to make our experience special. Whenever something came up - a question or a request - they went above and beyond.

The housekeeping staff - Lili, Diocelin, Milaidis, Juana, Monica, Katia - are also incredible. Our room was always presented in the most beautiful and pristine condition.

If I could give this hotel an 11/10, I would! No notes!

Na

This was a beautiful hotel, with excepetional service. The staff went above and beyond with every interaction to make sure I had what I needed. The food was excellent. The room was perfect with a lovely balcony and comfortable bedding.

Una estancia fantástica. Desde el primer momento recibimos un trato excepcional y el equipo hizo todo lo posible para que nos sintiéramos cómodas y disfrutáramos al máximo de nuestra estancia. Tuvimos un pequeño inconveniente al llegar y la respuesta del hotel fue impecable, buscando en todo momento la mejor solución para nosotras y cuidando cada detalle después.
Nos sorprendieron con una cesta de frutas, vino y otros detalles que hicieron que nos sintiéramos realmente especiales. La atención, la amabilidad y la profesionalidad de todo el equipo han sido de diez.
Mención especial para Katherine, responsable de Operaciones, que ha sido fantástica: cercana, atenta y pendiente de todo en todo momento.
Sin duda, un hotel al que volveríamos y que recomendamos totalmente. ¡Gracias por hacer nuestra estancia tan agradable!

Exceptional landmark - Greta architecture and many spaces to unwind and enjoy within the property

This is the best ever!
I have been traveling it a lot; seen many hotels but this was outstanding beautiful!
An experience that we keep in our hearts
It made Cartagena even more beautiful
I will advise this to anyone to experience this beautiful hotel
BIG COMPLIMENTS ;
The Team is amazing
Breakfast; Felix; Miquel and the rest’
Housekeeping; Yosephine, Ivana ,Katia, Lili, Monica etc! You are amazing!

Frontdesk; Top! Carlos Mercado
And Brando, Stefani, Dagmar, Jaime, Nelson, Paola, Yanelis,
And offcourse Katherine(front desk manager! You are all a winning team’
Thankyou for everything Colombia is in my heart forever!
See you next time!

We have stayed at several small luxury boutique hotels and this property really exceeded our expectations. The staff were so kind and helpful at every turn. The property is stunning, and our room was incredibly comfortable. I would highly recommend this stay for your visit to Cartagena!

Excellent experience. The hotel is beautiful and well situated inside the old walled city. The staff are friendly and welcoming, doing everything to make your stay as pleasant as possible. They are quite helpful in arranging transportation and excursions. The day trip to Acasi is well worth it. We did the private boat option with a tour around the islands and it was amazing. The included breakfast is amazing. Our son still asks for the arepa de huevo. Highly recommended.

Este es uno de los mejores hoteles de Cartagena. Decorado con mucho gusto, con amplias habitaciones y comida deliciosa, la atención de todo el personal es sobresaliente: se preocupan por resolver cualquier necesidad. Es un pequeño oasis dentro de la ciudad amurallada. Cada detalle está pensado cuidadosamente, la zona de la piscina es divina.