Hotel Casa San Agustin

Wonderful, enchanted hotel.

A stunning property with incredible service! Highly recommend.

An amazing hotel right in the middle of the old town. The team are truly amazing and do everything they can to ensure your stay is perfect.
The food in the restaurant is excellent, the cocktails are great and the pool is so refreshing. The spa is lovely.

What an incredible stay from start to finish! This property is absolutely fabulous — beautifully maintained, welcoming, and truly luxurious in every detail. The staff went above and beyond to make every moment special; everyone was warm, attentive, professional, and genuinely dedicated to providing exceptional hospitality.

The food was outstanding — every meal was fresh, flavorful, and expertly prepared. From breakfast to dinner, the dining experience exceeded expectations. The service throughout the entire stay was flawless: prompt, thoughtful, and perfectly executed without ever feeling intrusive.

This was the perfect combination of comfort, elegance, and world-class hospitality. I left already looking forward to my next visit. Highly recommend to anyone looking for an unforgettable experience! Esteffany, Andrew, Jorge (Kioko), Miguel, Deimler, Catherine the front desk manager!

From the moment of booking until I walked out the door, everything at Casa San Agustin was perfect. The pleasant tour of the property, the quiet library space, the pool, the room, the restaurant. Everyone was kind and welcoming, the accommodations were excellent, clean, and comfortable. The location was ideal for all that Centro has to offer, quick and easy to/from the airport, and is a refuge from the heat and excitement of the city. Very much a nostalgic atmosphere in the best possible way, the kind of hotel you might read about in a novel. Best value for money and the only place I will stay in Cartagena in the future.

This hotel was phenomenal . From the beautiful 200 year old historic building with the view of the iconic university of Cartagena. The service was impeccable . They gave us a later check out . Staff were extremely nice . The hotel was beautiful it had an inner courtyard with a splendid dreamlike pool with tall palms all around . Our room was on the third floor and they were perfect . The bedding was extremely nice . The shower products were to an extremely high quality and very good . The rooms were beautiful and had an amazing view of the historical center of Cartagena . The breakfast was phenomenal . The food was extremely yummy and the outdoor setting of the breakfast place was dreamy.

Our room was quiet and luxurious and the hotel common areas were beautiful, with much historical character. But it is the people, from Paola and Stephanie at reception to the bell staff and the wonderful friendly servers at breakfast, that make a stay truly memorable.

Excellent service throughout the hotel.
Great location in walled city within walking distance of numerous rooftop restaurants and historical sites.
The hotel’s Acasi beach was a highlight

This place has unbelievably good service. Paolo, the concierge is very friendly and helpful. In the restaurant, they remembered the type of coffee we like for breakfast. When I returned from a run in the 85 degree heat they brought out a tray with a face cloth and poured scented ice water over it for me, and gave me a bottle of cold water. Quite a decadent surprise! They have a pillow menu. The place really pays attention to details.

The service far exceeded our expectations.

A lovely experience that every person should live when in Cartagena.
The breakfast is a dream with excellent staff that are very warm.
The location is top notch within the old town and its a very charming location.

Our stay in Casa San Agustin was amazing. The service was top class, comparable to the best hotels in the world. From the people at the concierge such as Yanelis and the whole staff, to the people in the restaurant like Miguel which served us lunch, they were very hospitable, nice, and welcoming. The hotel's food, rooms, and location were also 10/10. I hope to stay there again.

Exceptional … a wonderful sanctuary on the city. Amazing service and a beautiful hotel … excellent service from Yanelis

Our recent stay in Cartagena’s beautiful
Hotel Casa San Augustin was outstanding.
The service was top notch and personified by such staff members as Yangelis.
The restaurant was also superb, and
the ambience of the place generally was unforgettable.

Best place is Cartagena thank you for an incredible stay again. As a returned customer I will not stay anywhere else. Thank you Estefany, Dagmar, Alex, Jorge and the whole staff. We will be back hopefully soon!

Possibly the best hotel I have ever experienced. The hotel is gorgeous. The Alma restaurant is fabulous. But it is the staff that puts this hotel over the top. Friendly, efficient and sincere.

There are certain hotels that feel like destinations in their own right, and Hotel Casa San Agustín is undoubtedly one of them. The property’s rich history is woven into every detail, from its uniquely designed rooms to the maze-like layout that invites you to wander and discover something beautiful around every corner. The courtyard and pool area alone are breathtaking.

The culinary experience is equally exceptional. Breakfast, included with the stay, is truly outstanding, and the coconut dessert at dinner is not to be missed. Two experiences stand out as absolute musts: the spa, where I had one of the best massages of my life, and the opportunity to spend time at the Acasí property. Having what felt like a private beach for 24 hours was nothing short of magical.

What truly elevates this hotel, however, are the thoughtful touches and the people. From nightly homemade treats and rotating breads at breakfast to small gestures like shopping cards, every detail feels intentional. The front desk team, Andrew, Yanelis, Katherine, and Jaime, were consistently attentive and welcoming. A particularly special thank you goes to Yeinty, who took care of us each morning at breakfast. Her warmth made us feel less like guests and more like friends.

Thank you to the entire Hotel Casa San Agustín. We will be back soon!

Everything was perfect, all the staff make a very big effort. Yenni, Yanelis, Paola, Estefany, and all the staff at the restaurant, all very professional.

Perfect! This is a perfect hotel. Accommodations, Service,.food, vibe, views, location....having stayed in many Four Seasons, Casa St Augustin is the Four Seasons buster. Much more romantic and enduring. .special thanks to Jaime and Yanelis