Hotel Del Parque

The Hotel is not like what was offered when I booked the room, the picture are not representative of the hotel. The place is not in good condition and is full of old stuff, the room’s door had no lock.

The place needs some work.

This hotel is a scam. Nobody was waiting for us, no clean rooms were available. Hotel was dirty. Owner said the manager had left the day before hence the chaos. We moved to another hotel and the manager said he would not charge us. Turns out Expedia now says the owner did not approve a refund - we have been robbed. Avoid at all costs.

Les chambres ne correspondent en rien à la photo de l'annonce. l'état des chambres est déplorable.

Hotel was in extremely dirty conditions; and rooms were not ready. There was trash and bottles of beer in the rooms. No staff available except for the owner who was very apologetic. We did not feel safe or comfortable staying there and had to look for another hotel. Unfortunately hotels can be very expensive if reservations are not made in advance. I spent COL$575.000 (US$197). I expect Expedia to not only refund me for the hotel del parque fees, but also something (points, refund) for the incremental expenses that I had to incur.

Pictures of hotel del parque when we arrived for check in are available if you need them.

Felipe es muy amable pero la verdad tiene muy muy descuidado el lugar. La habitación estaba sucia al entregarla y el exterior presenta un deterioro evidente. Lo mejor es la zona, simplemente una zona excelente e inmejorable. Recomiendo que actualicen las fotos del lugar porque dista en bastantes aspectos.

Está en el mismo casco urbano. Y el dueño es muy servicial, educado y agradable.
Pero no es un hotel, es una casa con varias habitaciones q lastimosamente están un poco descuidadas.
Las fotos no corresponden con la actualidad

La casa estilo colonial es cómoda, aunque por fuera no luce muy alentadora, el cuarto sirve para el propósito. La persona que atiende es muy amable.

Pleasant owner. Dirty towel, tiny room, dirty floor, cobwebs...

Felipe was an amazing host. He was always helpful and available to answer any questions. The room was available early and clean. The shower door might need a better cleaning, but other than that everything was very good.

Not a 3 star hotel, 1 star at the most. Our booking was prepaid and non-refundable. Nevertheless we turned on our heels and went away. Should be avoided.

More like a home stay. Booked 2 double rooms. One of the rooms was a dorm style room with dirty linen. Had to go get another room at another hotel that was suitable. Orbitz failed to refund the transaction. Will not be returning.

The room was not ready when we arrived to the hotel.

Nando was very nice and eager to help with any question we had. The AC worked great. Beds were good.

We came in and it was a mess!! The whole place smells like dog and cigar ..
There was a man acting very strange i think his the owner he was also a mess

Stayed here for 2 nights and the owner is great! He is very kind, laid back and generous. However, the cleanliness of the facility is only average. The floors seemed to not be very clean and there were little details like the trash wasn't taken out when we arrived. However, there is a cool patio space with lots of artwork. The best part for me was how nice the owner was. He offered us free breakfast and did our laundry for free! It's a good place to stay if you are looking for something cheap next that is right on a central street where there are nice restaurant, travel agencies and the port near by.

Quiet simple good beds and nice bathroom close to everything. The owner is quite helpful and does everything to make your stay as good as he can. Key West Fla atmosphere

Majiteľ bol perfektný a snažil sa vyjsť maximálne v ústrety našim požiadavkám. Hotel má skvelú polohu uprostred všetkého diania v Santa Marte. Ubytovanie odporúčam všetkým, čo si nepotrpia na luxus.

It started bad: there was no room for us despite of paid reservation. After 2 hours of frantic efforts, we got a room, thanks to courtesy of other guests. As compensation for nervous moments, we got free breakfast - a nice gesture. This is small hotel, well located in heart of Santa Marta. Our room was basic but OK, with A/C. Lobby area needs a bit of clean up.

Felipe nos trató EXCEPCIONALMENTE. Si bien no será el hotel más lujoso o con las mejores prestaciones, el trato amable del personal (siempre sugeriéndonos cosas por hacer o visitar así como tratándonos como amigos, no clientes) y la ubicación compensan con creces.

Volveremos sin duda. ¡Gracias!