Anantara Palais Hansen Vienna - newly renovated

Hotels
•
Anantara Hotels & Resorts
9.4 (364 reviews)
Schottenring 24 , Vienna , at

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Attentive service
Beautiful hotel
Great location
Comfortable rooms
Excellent amenities
Cons:
High price for some services
Inconsistencies in room quality

Categories

Cleanliness
9.35
Most reviews highlight cleanliness positively; all staff were very friendly, smiley, and happy.
Service
9.85
Staff were attentive and accommodating, with amazing service and friendly behavior noted in multiple reviews.
Location
9.35
Several reviews mention ideal location, being close to the city center and in a quiet area.
Room Quality
9.35
Rooms are described as comfortable and well-decorated, although some reviews noted a few outdated aspects.
Amenities
9.35
Multiple mentions of great amenities such as the spa and extensive breakfast.
Value for Money
8.85
Some reviews mentioned high pricing compared to service, but overall satisfaction indicates good value.
Food and Beverage
9.35
Positive remarks on food quality and variety at breakfast, and good experiences at the restaurant.
Overall Experience
9.75
Generally, guests express high satisfaction with their stay and many indicate a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:45

Property Description

Luxurious Accommodations
The 5 Star Superior Palais Hansen Kempinski Vienna offers a luxurious lifestyle in a historic landmark building, with spacious rooms adorned with high-quality fabrics and equipped with Nespresso machines and Salvatore Ferragamo toiletries. Enjoy views of historic buildings or the inner courtyard, along with free WIFI and air conditioning throughout the hotel.

Gourmet Dining Experience
Indulge in a wide range of Viennese specialties and international dishes at the hotel's two restaurants, lobby area, and impressive breakfast offerings. Treat yourself to exquisite a la carte dishes, a cigar lounge, a bar serving delicious cocktails, and a Sushi Restaurant for a diverse culinary experience.

Relaxation and Wellness
Unwind at the 800 m2 luxury spa with a hydro pool, saunas, and fitness center, offering a rejuvenating experience. Enjoy a sauna area with four different saunas, 6 treatment rooms, and state-of-the-art fitness equipment. End your day with a relaxing spa session or a workout session in the fitness center.

Book your stay at Palais Hansen Kempinski Vienna and experience luxury, gourmet dining, and relaxation in the heart of Vienna.

Important information:

Please note that different cancellation policies apply for group bookings of 9 or more rooms. Please note that dogs and cats are allowed upon request and subject to approval, with a maximum weight of 35kg. Limited availability. A charge of 50 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 49 per day.

Location

Guest Reviews

9.4
Based on 364 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 9.75
J
joao • couple • pt
7
Pros:

.

Cons:

Uma pessoa para fazer massagens

2026-02-09 • via Nuitee
V
Vasyl • family_with_children • ua
8
Підсумкове враження хороше
Pros:

Добрий сніданок

Cons:

Досить старе SPA
Маленький фітнес

2026-01-30 • via Nuitee
Y
Yevgen • solo_traveller • ua
10
2026-01-27 • via Nuitee
M
Marcherlis • couple • ch
9
Hervorragendes Hotel an guter, ruhiger Lage
Pros:

Sehr freundliches und aufmerksames Personal! Wir haben ein Upgrade erhalten, zu einer wunderschönen Junior Suite.

Cons:

Die Taschentücher waren sehr grob. Die bademäntel und Badetücher hätten flauschiger sein können.

2026-01-25 • via Nuitee
T
Thani • couple • ae
10
Pros:

Excellent hotel overall. Great services, very friendly and helpful staff, perfect location, and excellent cleanliness. Highly recommended.

2026-01-22 • via Nuitee
C
Catalin • solo_traveller • ro
1
2026-01-20 • via Nuitee
C
Cinzia • extended_group • it
9
2026-01-20 • via Nuitee
M
Michael • couple • za
10
2026-01-20 • via Nuitee
I
Irsadi • couple • tr
10
2026-01-20 • via Nuitee
T
Thomas • couple • at
9
Sehr positiv überracht!
Pros:

Das Personal möchten wir in allen Bereichen besonders positiv erwähnen.
Da können sich in Wien fast alle Hotels am Ring eine sehr dicke Scheibe abschneiden.

Schönes Ambiente, stilvolle ausgestattet und vor allem nicht zu altmodisch.

Uns hat besonders der Lobbybereich sehr gut gefallen, da die Rezeption seitlich
hinter Säulen und einer Wand war, hat man von den ankommenden und abreisenden
Gästen so gut wie nichts mitbekommen und so war der Lobbybereich sehr angenehm
ruhig obwohl dort auch die Hotelbar war.

Cons:

Was man verbessern sollte ist, dass sich im Buffetbereich beim Frühstück ein
Mitarbeiter befindet, der dafür sorgt, dass immer wieder aufgefüllt wird.

Der Koch beim live cooking war der einzige in diesem Bereich und er dürfte
nicht für das auffüllen des Buffets zuständigen gewesen sein, ist aber auch
verständlich.

Da nach mehr als 20min noch immer bestimmte Sachen (Semmel, Wurst, Lachs usw.)nicht aufgefüllt waren habe ich den Koch gefragt, ob es möglich ist das Buffet wieder aufzufüllen.

Anstandslos hat er sofort alles in die Wege geleite damit das Buffet wider aufgefüllt wird.

2026-01-19 • via Nuitee
R
Revathy • family_with_children • us
10
Great stay and will stay here again
Pros:

Breakfast was excellent quality was good and options were excellent

2026-01-19 • via Nuitee
M
Magdalena • couple • ro
9
2026-01-18 • via Nuitee
M
Mariam • couple • ae
10
2026-01-15 • via Nuitee
O
O6800RPpeterr • Family • Sofia, Sofia Region
6
Beautiful hotel with things to be improved
Pros:

The property itself is beautiful, but I didn’t always feel genuinely looked after as a guest. While my requests were eventually taken care of, they were things I would have expected to be done without having to ask. For instance, there was no welcome amenity in my room until I raised it, and only then was it delivered.

On the first night, turndown service was limited to a knock on the door and the delivery of two bottles of water and two sweets, rather than a proper turndown. The following night, turndown service was done correctly.

Aside from these points, the staff were attentive and kind throughout my stay.

2026-01-14 • via Tripadvisor
L
Laura • family_with_children • ch
9
Pros:

Location was great . Big rooms , fully renovatet . Good breakfast

Cons:

Staff can be better

2026-01-12 • via Nuitee
C
Cosmin • couple • ro
10
2026-01-11 • via Nuitee
S
Serhiy • couple • ua
10
2026-01-09 • via Nuitee
A
Angelika • couple • de
7
2026-01-08 • via Nuitee
L
Luigi • extended_group • it
8
Pros:

Struttura molto bella, buona colazione

2026-01-06 • via Nuitee
G
giannisfr0mathens • Couples • Athens, Attica
10
A choice you will never regret
Pros:

An accomodation of the highest possible level. Luxurious, recently renovated and clean rooms, an extremely polite and helpful personnel and a Palace (former Kempinsky Palace) in a walking distance from the centre. Never regretted the choice. "A la prochaine" my friends

2026-01-05 • via Tripadvisor