Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location (central, safe, near malls/restaurants)
Excellent breakfast
Friendly and helpful staff (repeated names praised)
Comfortable / convenient for short stays
Clean and well-kept rooms reported by several guests
Close to shopping (Santafé, Oviedo), Starbucks
Cons:
Cleanliness issues including reports of cockroaches and dusty rooms
Maintenance problems: air conditioning, electrical outlets, noisy units
No on-site restaurant (mentioned repeatedly)
Occasional broken amenities (safe box, TV remotes)
Noise from street/restaurant/front rooms
Perception that price/value could be better
At least one serious negative staff incident reported (discrimination/violence claim)

Categories

Cleanliness
5.8
Multiple reviews report dirty rooms and insect (cockroach) sightings; cleanliness is the most frequent negative point.
Service
9.8
Staff repeatedly praised by name for friendliness and helpfulness; reception and restaurant personnel highlighted positively.
Location
9.9
Consistently described as excellent, central, and close to malls, restaurants and safe areas — a major strength.
Room Quality
7.8
Several guests reported room deterioration and malfunctioning items (TV, remotes, AC controls, stuck curtains) although some rooms were described as clean and comfortable.
Amenities
8
Basic amenities are present but there are recurring maintenance issues (air conditioning noise/failure, broken safe, electrical outlets) and the absence of an on-site restaurant was noted.
Value for Money
8
Mixed signals: some guests feel price does not fully match quality due to maintenance/cleanliness issues, while location and breakfast add perceived value.
Food and Beverage
9.9
Breakfast is repeatedly praised as excellent and is one of the clearest positive highlights across reviews.
Overall Experience
9.6
Many guests report excellent stays thanks to location, breakfast and staff; however, notable negative incidents (cleanliness, maintenance, isolated service complaints) temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:02

Property Description

Family-Friendly Accommodations
Our hotel is the perfect choice for families, with a smooth check-in process for parents and children alike. We ensure a hassle-free stay by requesting the necessary identification documents upfront, allowing you to focus on creating memorable moments with your loved ones.

Convenient Special Requests
We understand that every guest is unique, and we strive to accommodate special requests whenever possible. Whether it's a specific room preference or a dietary need, our team is dedicated to making your stay with us as comfortable as can be.

Secure and Compliant Procedures
Rest assured, we prioritize the safety and security of all our guests, especially minors. Our stringent procedures for child check-in authorization guarantee a worry-free environment for families traveling together. Book now and experience peace of mind at our licensed establishment.

Important information:

All guests must present a valid identity document at check-in. Foreign guests must present their passport or a valid identity document.
Children under the age of 18 must present a valid identity document and documentation proving their relationship with their parents or legal guardians.
When a minor is travelling with only one parent or accompanied by a third party, the authorisation and documentation required by Colombian law and the hotel’s policies must be presented.
Pets are not permitted at Hotel bh El Poblado, except for duly accredited guide dogs or assistance dogs. Private parking is free of charge, located within the premises, exclusively for guests and requires prior booking.
The airport transfer service to and from the airport is subject to a charge and must be requested in advance.
Cancellation, prepayment, amendment and no-show conditions vary depending on the selected rate and are detailed during the booking process.
When booking more than five rooms, special conditions, different cancellation policies and additional surcharges may apply.
Please note: VAT at 19 per cent will be applied where applicable in accordance with Colombian legislation. Guests residing abroad may be eligible for VAT exemption on hotel services if they meet the legal requirements and provide proof of their non-resident status with the relevant immigration documentation at the time of check-in.
Please note: in the event of a no-show or failure to use the reserved services, and in accordance with Article 65 of Law 300 of 1996
Please note: guests must adhere to the maximum room occupancy and avoid making noise that disturbs other guests’ rest.
The hotel holds the ISO 21401:2019 international sustainability certification and upholds policies on the prevention of the sexual exploitation of minors, the protection of cultural and natural heritage, inclusion and non-discrimination.
National Tourism Register number or licence: 23317.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Location

Guest Reviews

8.6
Based on 1079 reviews
Cleanliness: 5.8
Service: 9.8
Location: 9.9
Room Quality: 7.8
Amenities: 8
Value for Money: 8
Food and Beverage: 9.9
Overall Experience: 9.6
M
Morales Pinzon • solo_traveller • co
10
Disfruta medellin desde el BH poblado
Pros:

La amabilidad del personal, el magnífico desayuno y la comodidad de las habitaciones.
Ubicación perfecta

Cons:

N.A.

2026-08-27 • via Nuitee
O
Oscar • couple • co
10
Excelente
Pros:

Excelente

Cons:

Que no tenga Resturante, pero al frente de consigue de todo

2026-08-26 • via Nuitee
O
Oscar • couple • co
10
La
Pros:

La gente de la recepción y de la cocina, espectaculares

Cons:

Todo estuvo muy bien

2026-08-26 • via Nuitee
C
Cathleen • solo_traveller • de
10
2026-08-22 • via Nuitee
E
Esteban • solo_traveller • cr
10
Paz
Pros:

Si

Cons:

Todo bien

2026-08-17 • via Nuitee
J
Juan Luis • solo_traveller • co
10
Excelente lugar!
Pros:

La Habitación era muy cómoda. La cama era de gran calidad así como las almohadas. El aire acondicionado era silencioso y funcionaba de maravilla. El baño es amplio y muy bien equipado. El Internet siempre funcionó muy bien. El desayuno era muy variado y rico, además de que atienden muy bien. La ubicación del hote es perfecta porque esta casi en la Av El Poblado y con solo cruzar la calle llegas al CC Santa Fe.

Cons:

El ascensor requería usar la tarjeta incluso para bajar al lobby y eso siempre es una molestia. Por lo que vi, el restaurante solo da desayunos, no tienen servicio de cena o menú adicional. El Lobby es cómodo pero algo pequeño y tiende a llenarse.

2026-08-14 • via Nuitee
C
Clarisa • solo_traveller • bq
8
Pros:

We had a wonderful stay at this hotel.
The location was great, and the staff were very friendly, attentive, and helpful. The breakfast team, Night Auditor, and housekeeping staff all provided excellent service and made us feel very wel

Cons:

It would be great if the hotel had a restaurant and an ATM on-site. The shower could also be improved by having a flexible, adjustable shower head that guests can move themselves.

2026-08-14 • via Nuitee
Y
Yuridia • solo_traveller • co
6
No justifica precio Vs calidad
Pros:

La comida

Cons:

Sucia la habitación, atención regular personal de recepción

2026-08-07 • via Nuitee
C
Cortes • couple • co
8
Buena
Pros:

Desayuno y amabilidad del personal

Cons:

No hay servicio a la habitación, en la recepción no contestan

2026-08-06 • via Nuitee
A
Adriana • extended_group • us
9
It’s a good place to be for a few days. Breakfast was great!
Pros:

Location

Cons:

It was not that clean.

2026-08-05 • via Nuitee
C
Cesar • couple • ve
10
Perfecto
Pros:

Excelente todo. Incluso la ubicación

2026-08-05 • via Nuitee
C
Claudia Elena • solo_traveller • us
4
Pros:

Location

Cons:

The cleanliness of the hotel is something that really needs to be improved. When I arrived at my room, I found about four cockroaches inside, which was very disappointing.

The air conditioner also needs to be repaired as soon as possible, as it was not working properly.

2026-08-03 • via Nuitee
H
Hernan • solo_traveller • co
3
Pros:

Desayuno es muy bueno

Cons:

Tienen problemas con el mantenimiento de las instalaciones. Eventos electricos (toma corrientea que no funcionan), con agua caliente, en aire acondicionado (ruido) y mucho ruido por estar al frente de la avenida el poblado, no hizo grata mi estadía

2026-07-24 • via Nuitee
J
juan • family_with_children • co
10
Excelente servicio
Pros:

Excelente servicio

Cons:

Excelente servicio

2026-07-24 • via Nuitee
J
Juan • family_with_children • co
8
2026-07-23 • via Nuitee
S
Sandra • couple • us
10
Pros:

Excelent!!

Cons:

Good place

2026-07-23 • via Nuitee
L
Laura • solo_traveller • co
8
2026-07-21 • via Nuitee
K
KATHERINE • solo_traveller • co
8
Pros:

Ubicación

Cons:

Caja de seguridad dañada, baño instalaciones descuidadas.

2026-07-20 • via Nuitee
M
MANUEL • solo_traveller • co
10
Pros:

Desayuno

Cons:

Precio

2026-07-18 • via Nuitee
A
Ana María M. • couple • co
10
Pros:

La ubicación es excelente es una zona segura de Medellín, cerca de excelentes lugares para comer y salir de compras

2026-07-13 • via Nuitee