Achillion Palace Hotel Rethymno City Center

Hotels
8.1 (470 reviews)
27 K. Giamboudaki Str. , Rethymno Town , gr

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Nice pool
Cons:
Cleanliness issues
Old facilities
Noisy at night
Basic breakfast

Categories

Cleanliness
7.53
Several reviewers mentioned issues with cleanliness, especially in bathrooms, indicating a need for improvement.
Service
8.8
Many reviews highlighted the staff's friendliness and helpfulness, positively impacting the service rating.
Location
8.74
Numerous positive mentions about the hotel's proximity to the beach and old town contributed to a high location score.
Room Quality
7.49
Reviews pointed out that some rooms are old and in need of renovation, affecting the room quality score.
Amenities
8.22
The pool area was positively described, though there were a few comments about amenities being limited.
Value for Money
7.98
The value for money is considered reasonable given the location and some positive aspects, though some reviews felt otherwise.
Food and Beverage
7.93
While breakfast was appreciated by some, several comments described it as basic or lacking variety.
Overall Experience
8.1
Overall experience reflects a mix of positive aspects overshadowed by specific criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:48

Property Description

Prime Location by the Seafront

Luxurious Rooms with City or Garden Views

Rooftop Pool and Sun Deck

Immerse yourself in the charm of Rethymnon at our modern hotel just steps away from the seafront. Indulge in the comfort of well-appointed rooms offering stunning views of the city or our private garden. Relax by the rooftop freshwater pool or soak up the sun on the deck. With authentic Cretan hospitality and 4-star amenities, Achillion Palace is your gateway to exploring the old town and its historic treasures. Book now to experience a perfect blend of relaxation and adventure.

Important information:

Please note that the swimming pool operates from the middle of April until the middle of October.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 470 reviews
Cleanliness: 7.53
Service: 8.8
Location: 8.74
Room Quality: 7.49
Amenities: 8.22
Value for Money: 7.98
Food and Beverage: 7.93
Overall Experience: 8.1
E
Edit solo_traveller hu
10
2026-07-18 via Nuitee
C
Carla family_with_children gb
10
A wonderful place to stay… thank you to the team!
Pros:

The hotel is in a great location only a few minutes walk to the Old Town which offers great shops, bars and restaurants. We stayed for 10 nights and all meals in the old town were fabulous and good value. The roof pool is great, and the breakfast offers something for everybody. Our room was comfortable with a lovely view over the garden. The ladies who clean the rooms everyday were so happy and friendly and made our room so lovely for when we returned at the end of the day. A fridge in the room was great, and the air con worked perfectly.

At this hotel the staff are absolutely fabulous, so friendly, helpful, happy and very hospitable and that made our stay even better… the breakfast girls who also looked after the roof pool/bar. A special mention for the lovely ..
Erofili
Silia
Euaggelia
Erica
Also the reception team, who were always so helpful and friendly especially Costas, who my husband enjoyed a chat with whilst waiting for us to get ready of an evening!
Thank you for our wonderful, happy family holiday !
I would highly recommend you choose to stay!

Cons:

My only comment would be that the bathrooms need a bit of modernising, but with that said everything else far outweighed that for us.

2026-07-17 via Nuitee
T
Thomas solo_traveller de
8
2026-07-12 via Nuitee
N
Nevena solo_traveller rs
10
2026-07-08 via Nuitee
E
Eliza couple gr
10
Looking forward to come back next time in Rethymno!
Pros:

The staff was excellent, big thanks to Poppy at reception, she is such a gem! We felt truly welcomed and had the best time! I was having my birthday, so the hotel gifted us a delicious chocolate cake, such a nice gesture, thank you so much! The location was perfect, close to the beach and to city center, somewhere in between! The facilities and the mattresses were comfortable, a lot of space in the room and in the bathroom to put make-up and skin care! The breakfast was continental, tasty omelette by the way, maybe would prefer some more fruits and a salad with lettuce, but still very good!

2026-07-07 via Nuitee
G
george kalfas family_with_children gr
10
Απίθανη η τοποθεσία του ξενοδοχείου που μπορεί να εξυπηρετήσει όλες τις ανάγκες μετακίνησης.
Pros:

Η ευγένεια του προσωπικού άγγιζε την τελειότητα , όλοι πρόθυμοι και διαθέσιμοι να μας εξυπηρετήσουν.
Πολύ καλή καθαριότητα στα δωμάτια και σε όλους τους χώρους του ξενοδοχείου.
Εξαιρετικό πρωινό και εξυπηρέτηση. Η τοποθεσία είναι στο ιδανικό μέρος για όλες τις ανάγκες, κοντά σε παραλία, στη παλιά πόλη, στο μεγάλο Parking της Μαρίνας, αλλά και σε μέσα μαζικής μεταφοράς και ταξί.

Cons:

Πραγματικά δεν βρήκα κάτι που δεν μας άρεσε.

2026-07-07 via Nuitee
G
Giulia family_with_children it
7
Pros:

Sicuramente un’opzione valida per soggiornare a Retimno Vicino al lungomare ed alla città vecchia . Considerate che la zona è loro caotica e se non trovate parcheggio( per colpo di fortuna) dovrete pagare . Il valore aggiunto che mi ha fatto comunque dare un giudizio positivo è il bellissimo giardino interno dove fare colazione e la piscina seppur piccola, sul tetto con una bella vista!

Cons:

La struttura è molto datata ma la cosa che proprio non posso accettare è che ci sia un bagno con il piatto doccia piccolo e con una tenda che neanche arriva alle caviglie! Risultato tutta l’acqua fuori !! Condizionatore super datato e rumoroso. Colazione con molta scelta ma il succo di arancia chimico anche no!

2026-07-06 via Nuitee
C
Carl solo_traveller us
9
Will recommend to friends
Pros:

Clean, quiet, friendly staff, good breakfast and the rooftop Pool

2026-07-05 via Nuitee
S
Stella couple gr
10
2026-07-04 via Nuitee
R
Rudina extended_group al
10
Pros:

Very clean .

2026-07-02 via Nuitee
L
lymeng couple ca
10
Pros:

The location is very close to everything.
The staffs are very friendly and you ask them any questions you like even for restaurants reservations.

The gentleman who was at reception helped me to get a parking spot in front of the hotel.
We were so grateful for that.

It was not easy for the first time when we are the foreigners to drive in Crete.

We were so lucky that we had a room upgraded.

Thank you very much for all the staff and managers.

2026-07-02 via Nuitee
K
Kim couple be
10
Geweldig hotel met het allerliefste personeel op een geweldige locatie!
Pros:

De vriendelijkheid van het personeel.
IEDEREEN is heel erg vriendelijk en heel behulpzaam.
De locatie van het hotel is ook geweldig. Vlakbij het strand en de old town wat voor ons geweldig is.
Supermooie zaakjes en heel erg lekker eten.
Het ontbijt is ook lekker. Niet heel erg uitgebreid maar voor ieder toch wat wils.

Cons:

Niks

2026-07-01 via Nuitee
M
Mikko couple fi
7
I could go again, but definitely offseason for a even decent chance to enjoy pool and sun /w sunbed
Pros:

+ Location 10/10
+ Staff 9/10 (without the last evenings event and some reception staff "What do you want?" without greeting first or smiling doesnt come off the right way..
+ Actually got a really nice room with a view to the ocean
+ AC did it's job
+ Located on a smaller sidestreet so no actual loud noise from the traffic affected us

Cons:

- I HAVE to look at Achillion Palace as a hotel with NO POOL. There's 20 sunbeds and 72 rooms.. Pool OPENS at 10.30 which was a huge disappointment. The first 20 people get sunbeds and even if you queue before pool opening its not a given you get a spot. The sunbeds were packed for the whole day

For us who's holiday usually starts with a early breakfast and then off to pool to relax, the opening hours and lack of sunbeds really affected our one week stay. We did get sunbeds for coule days, but we were also forced to seek other activies for daytime troughout the week because we couldnt use the pool and sunbeds.

So if pooltime is a big part of your stay, I STRONGLY suggest you find another hotel for that. You might not get one with a superb location, but id choose another one any given day.

- Poolside bar/kitchen. I'd say about 30-35% of the menu's food options were crossed out and not available

- Got a make up for our room every day, but they did not replenish instant coffee servings and new mugs/classes every day. Had to go to reception for that every time.



-Bathrooms really need some renevation and the tub for showering was not so user friendly

-Breakfast very moderate (6/10). Some times there was no juice/ all foods left

-Room TV was from the 80's. No screen mirroring/chromecast/Wi-Fi

- No winebottle openers or wine classes in the room. Had to go to reception for that every time
- Last night when I went to get my wine opened the reception staff gave me attitude about it and also told me that "Do you know theres a pool bar, where you can also purchase wine? maybe you should go there to buy some". Do they really think guests dont want to purchase and experience new wines by theyre own liking and have to just settle on the couple ones the hotel has to offer? And maybe some guests want to enjoy the wine on the balcony and not with other guests at the pool bar..

2026-06-30 via Nuitee
K
Kseniya family_with_children no
10
Achillion Palace - en ekte perle
Pros:

Achillion Palace er en sann perle. Det kan skryte av en fantastisk beliggenhet i gangavstand fra både stranden og sentrum av Rethymno. Det er et fantastisk takbasseng med panoramautsikt – et fredelig sted med mange solsenger og en bar som serverer drinker og snacks. Frokosten er veldig god, og det skyggefulle atriumet er nydelig. Vi likte alt ved det. Det som virkelig gjør oppholdet uforglemmelig, er imidlertid gjestfriheten og varmen til personalet. Det er rent og koselig, og du kan virkelig føle at ledelsen og de ansatte bryr seg om gjestene sine. Vi nøt hvert minutt av oppholdet vårt og vil gjerne komme tilbake.

2026-06-30 via Nuitee
S
Simran solo_traveller gb
7
A basic but solid hotel in a good location in Rethymno.
Pros:

Excellent location right between the beach and Rethymno old town
- Very helpful staff. I had an issue with noise in the first room. The night manager sorted the problem out very quickly after I went to reception at midnight, unable to sleep due to kitchen fan noise. The next morning, when the noise started again, I was moved to a quieter room.
-Anna, the housemaid did an amazing job of telling me which side of the hotel was quieter and cleaning my room to an excellent standard every day. We shared some great jokes together!
- Very friendly staff overall; very happy to help and advise on where to go in Rethymno.
- Loved the garden as a place to eat for breakfast.
- Pool at rooftop was absolutely lovely, with stunning views although I didn't spend much time here as I spent more time at the beach.

Cons:

While the staff were very friendly, I paid more more for a double room and when I needed to be moved to a single room on the first floor, there was no offer to refund the money I paid for the more expensive room.
- Internet. Was a bit patchy at first but beware that the internet connection is NOT secure. When I asked the guy at reception about this he basically shrugged and said that there had never been an issue in 10 years so why would there be. He said people have made this complaint before but his phone said the connection was secure so there was no problem. This isn't really reassuring, or even an answer - all it takes is one malicious breach and people' s financial and personal information is at risk. I would not suggest using the hotel Wi-Fi for any type of banking errands.
- You have to pay 10 euros to use the safety deposit box in the room for the entirety of the stay which feels like a bit of a money grab.
-Breakfast is basic but nice and you need to get down early or the selection runs out.
- Bathroom is very basic and needs updating. The shower is not good - handheld shower with mediocre water pressure.

2026-06-29 via Nuitee
V
Vegard couple no
8
Fint opphold
Pros:

Beliggenheten, kort til stranda og gamlebyen

Cons:

For få solsenger ved bassenget, dårlig utvalg ved frokosten

2026-06-25 via Nuitee
J
Joelle couple be
10
2026-06-23 via Nuitee
S
Sàghy solo_traveller hu
8
Pros:

Fantasztikus elhelyezkedés

Cons:

A fürdőszoba kicsit felújítandó lenne..

2026-06-21 via Nuitee
O
Oda couple no
5
Would definitely not return to this hotel
Pros:

Nice lady working in the reception. Good location, pretty quiet street. Sunbeds and pool on the roof. Decent breakfast (if you arrive early enough). Cute garden.

Cons:

Blood on the mirror when we checked in, cleaning was generally subpar. Cleaning staff randomly entered the room to deliver a welcome note on day 2. Luckily everyone in the room were fully dressed and awake. Very uncomfortable shower, horrible water pressure and awkward positioning of the shower head. Hard beds. Dark room. Corridor smelled like garbage. Only one tiny elevator in the hotel. Asked for a quiet room, but was given what was probably one of the nosiest rooms in the hotel. Was awoken many times by furniture being dragged across the floor on the roof before 8 am, as well as by noise from cleaning staff in the morning. Moisture issues in the room.

2026-06-20 via Nuitee
I
Ian solo_traveller gb
8
2026-06-18 via Nuitee