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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Massage services
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Currency exchange
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Solarium
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Private check-in/check-out
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Concierge service
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Kid meals
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Free pool cabanas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience modern and luxurious rooms at Mandarin Oriental Guangzhou, featuring flat-screen TVs, floor-to-ceiling windows, and elegant decor. Relax in the large bathtub and enjoy the convenience of a coffee machine in your room.
Wellness and Recreation
Indulge in relaxation at the outdoor pool, wellness centre, and sauna facilities. Stay active at the fitness centre or treat yourself to a soothing massage. The sun terrace offers a perfect spot to unwind after a day of exploring the city.
Fine Dining Options
Savor a culinary journey at Mandarin Oriental with Cantonese cuisine at Jiang by Chef Fei or enjoy prime cuts and fresh seafood at the classic grill restaurant, Ebony. With diverse dining choices, your taste buds are sure to be delighted.
Book now at Mandarin Oriental Guangzhou for a luxurious and unforgettable stay.
Guests are required to show a valid government-issued ID card or passport upon check-in.
Please note that credits are not applicable for mini-bar, The Mandarin Gift Shop, banquet charges or spa services.
Please note that for booking of more than 5 rooms, different policies and additional supplements may apply. Booking for more than 3 rooms with the same guest name is not allowed.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for CNY 758 per person per night when using an existing bed.
People no matter the age stay for CNY 408 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
服务还可以，但空间设计差，窄
服务指引不足
位置便利。楼下就是太古汇，购物吃饭很方便。
前台专业程度：
当天我们下午六点多（对，是下午六点多！）到酒店却被告知我们订的房间还在清洁。完全没有在乎我们带着一个宝宝坐了四个多小时车从外地过来，急需要把东西放下，帮宝宝换衣服尿片等。前台直接建议我们直接先去吃饭，我真的被气笑了，好像一岁半的宝宝可以直接去餐厅点菜直接吃一样。如此的专业度让我一个在深圳mo坐了一个月月子的人直接对这家酒店大失所望。期间前台没有任何其他的选择给我们，是否可以换个房型，换个楼层等，是可以但是懒得做还是真的没想到？
房间设施：
终于进到房间，结果餐台上方的灯是坏的。好，七点多才能进的一间房，里面有设施还是坏的。那种心情你们能理解么？如果当下我们是情侣客人，之前发生的一切我们并不会有什么怨言。但是带着宝宝，劳累都被放大了十倍，你们酒店做的是在我们的肩膀上又轻轻加了一块砖。
另：酒店麻木不仁，没有任何表示，果盘是四个可怜的橘子。第二天夜床也没有巧克力。所以你们的好态度是要留给什么特定客户吗？
酒店设施：
泳池旁边的水中亭，水都臭了...一边游泳一边闻到阵阵臭味，坏体验拉满。
经过这一遭，至少广州的mo，我们是永远不会再去了。
Lovation
Good services
Nothing
Clean, modernized, well trained staff
No one picks up the line, whether it is operator line, housekeeping line or whatever. I’ve called several times, each time more than 15 minutes, before the line was picked up
First time at this hotel and it’s exceptional
The small details and touches were done really well, hallmark of a great hotel
The staff, quality of services and the concierge services is above any standards.
Nothing
Mon séjour de 4 nuits au Mandarin Oriental de Canton a été globalement très agréable.
Tout d’abord, l’hôtel est idéalement situé, avec de nombreux commerces à proximité et même un centre commercial directement dans l’hôtel, regroupant toutes les boutiques de prestige.
À notre arrivée, nous avons cependant été un peu surpris par l’accueil de la réceptionniste, qui semblait se demander ce que nous faisions ici. Étant venus pour la Foire de Canton ainsi que pour visiter des usines, nous avions choisi de porter des vêtements confortables. Lorsque nous lui avons indiqué que nous avions réservé deux chambres, son attitude a complètement changé. Je trouve cela dommage de juger les clients selon leur apparence.
Le petit-déjeuner est parfait et très complet. Les chambres sont impeccablement propres, et le service de ménage passe deux fois par jour. La femme de ménage était d’ailleurs très gentille, discrète et professionnelle.
Seul autre point négatif : la même réceptionniste lors de mon check-in. J’avais oublié ma carte dans la chambre et, à cause de la fatigue, je me suis trompé de numéro de chambre. Elle semblait très agacée et m’a répondu d’un ton assez sec.
En revanche, je tiens à remercier les concierges, qui ont été extrêmement gentils et serviables avec mon problème de valise. Malgré ces quelques points, le séjour reste une belle expérience.
L'emplacement a côté du mall.
Le personnel a été très désagréable, ma femme a demandé à la concierge de réserver un taxi elle lui a dit d'aller dehors et de prendre un taxi au niveau du mall. Je n'ai jamais vue ça de ma vie dans un établissement 5 étoiles... et la première chambre été salle a notre arrivée nous avons du demandé a avoir une autre chambre.
Location
Lobby very small for waiting
Had an exceptional stay at the Mandarin Oriental Guangzhou. The level of service was truly outstanding, especially from Catherine from Guest Relations, who went above and beyond to make our stay memorable. Her professionalism, warmth, and attention to detail easily made this one of the best hotel experiences of our entire trip.
Having also stayed at Rosewood and previously at Four Seasons, I can honestly say the service received here stood out the most IMO.
Another worth mentioning was the Michelin 2 star-restaurant on the 3rd floor — absolutely amazing dining experience with excellent food. Def for someone who wants cuisine that’s above and beyond the best.
I highly recommend it for anyone looking for true luxury hospitality in Guangzhou. And we will definitely return.
Breakfast, location,…all perfect
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