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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Massage services
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Spa/wellness center
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Currency exchange
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience modern and luxurious rooms at Mandarin Oriental Guangzhou, featuring flat-screen TVs, floor-to-ceiling windows, and elegant decor. Relax in the large bathtub and enjoy the convenience of a coffee machine in your room.
Wellness and Recreation
Indulge in relaxation at the outdoor pool, wellness centre, and sauna facilities. Stay active at the fitness centre or treat yourself to a soothing massage. The sun terrace offers a perfect spot to unwind after a day of exploring the city.
Fine Dining Options
Savor a culinary journey at Mandarin Oriental with Cantonese cuisine at Jiang by Chef Fei or enjoy prime cuts and fresh seafood at the classic grill restaurant, Ebony. With diverse dining choices, your taste buds are sure to be delighted.
Book now at Mandarin Oriental Guangzhou for a luxurious and unforgettable stay.
Guests are required to show a valid government-issued ID card or passport upon check-in.
Please note that credits are not applicable for mini-bar, The Mandarin Gift Shop, banquet charges or spa services.
Please note that for booking of more than 5 rooms, different policies and additional supplements may apply. Booking for more than 3 rooms with the same guest name is not allowed.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for CNY 758 per person per night when using an existing bed.
People no matter the age stay for CNY 408 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I stayed at the mandaarin for 14 nights in June 2026! Th service was incredible- Steven Diep , the assistant manager went above and beyond! From constantly checking via whats app, to helping co-ordinate travel arrangements- he was truly the cherry on top of an already comfortable stay!
Best hotel service. Truly MO, a class above. Everything is fantastic from pre check in where requests are answered, room, shower pressure to breakfast, dining, facilities, amenities etc. Housekeeping is so thoughtful to provide adhesives for my cables and every detail is looked into. Kris Lin at front desk is exceptional from my check in to check out. MO Guangzhou is also near taikoo hui and parc central while being exclusive, a really wonderful stay.
I want to make a specific post about an amazing host at the Manadrin Oriental Club Lounge. Sylvia has been absolutely wonderful to us every day we attend, she has an eye for detail, makes an amazing cocktail and is so sweet and friendly. I’ve never singled out a specific person in a hotel before, but Silvia is the reason I would come back to this hotel and rebook a club room again, just to experience her service one more time. Thanks Silvia for making my honeymoon so special. A
Бізге қатты унады. 10/10
Оте қатты унанды
Everything
None
After a small hiccup during check in, the staff at the Mandarin oriental more than made up for it by their impeccable service and attentiveness making sure that the rest of our stay was a memorable one. Shout out to Steven from front desk for going the extra mile.
Location , excellent breakfast, nice bed
Canned voss mineral water . Room given was facing west sun (told by staff it has a best view) when curtains up, the sun shines directly on the bed making it very hot as its summer 37 degrees that day . The glass tables and wooden table in the room
Is way too huge making less space to walk around. And only 1 chair in the mandarin room.
Too much glass cabinets in the toilet area - a bit dangerous when having kids staying there. Room too dark . As unable to open the curtain as its scorching hot ik the day time.
服务还可以，但空间设计差，窄
服务指引不足
Lovation
位置便利。楼下就是太古汇，购物吃饭很方便。
前台专业程度：
当天我们下午六点多（对，是下午六点多！）到酒店却被告知我们订的房间还在清洁。完全没有在乎我们带着一个宝宝坐了四个多小时车从外地过来，急需要把东西放下，帮宝宝换衣服尿片等。前台直接建议我们直接先去吃饭，我真的被气笑了，好像一岁半的宝宝可以直接去餐厅点菜直接吃一样。如此的专业度让我一个在深圳mo坐了一个月月子的人直接对这家酒店大失所望。期间前台没有任何其他的选择给我们，是否可以换个房型，换个楼层等，是可以但是懒得做还是真的没想到？
房间设施：
终于进到房间，结果餐台上方的灯是坏的。好，七点多才能进的一间房，里面有设施还是坏的。那种心情你们能理解么？如果当下我们是情侣客人，之前发生的一切我们并不会有什么怨言。但是带着宝宝，劳累都被放大了十倍，你们酒店做的是在我们的肩膀上又轻轻加了一块砖。
另：酒店麻木不仁，没有任何表示，果盘是四个可怜的橘子。第二天夜床也没有巧克力。所以你们的好态度是要留给什么特定客户吗？
酒店设施：
泳池旁边的水中亭，水都臭了...一边游泳一边闻到阵阵臭味，坏体验拉满。
经过这一遭，至少广州的mo，我们是永远不会再去了。
Good services
Nothing
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