Mandarin Oriental, Guangzhou

Hotels
•
Mandarin Oriental
9.8 (474 reviews)
No.389, Tianhe Road , Guangzhou , cn

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable rooms
Great location
Helpful staff
Cons:
Issues with cleanliness of linens
Crowded breakfast service

Categories

Cleanliness
9.01
Some concerns about the bath linens having an oily rancid smell.
Service
9.99
Exceptional service from staff, very helpful and accommodating.
Location
10
Excellent location near Taikoo Hui mall, very convenient.
Room Quality
9.97
Room was extremely comfortable, well-equipped for travelers.
Amenities
9.99
Facilities were good but slightly outdated, well-maintained overall.
Value for Money
9.96
Good value given the high quality of service and room.
Food and Beverage
9.51
Club lounge could be crowded at breakfast, slight improvement needed in service.
Overall Experience
9.99
Very pleasant stay, would definitely return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:34

Property Description

Luxurious Accommodations
Experience modern and luxurious rooms at Mandarin Oriental Guangzhou, featuring flat-screen TVs, floor-to-ceiling windows, and elegant decor. Relax in the large bathtub and enjoy the convenience of a coffee machine in your room.

Wellness and Recreation
Indulge in relaxation at the outdoor pool, wellness centre, and sauna facilities. Stay active at the fitness centre or treat yourself to a soothing massage. The sun terrace offers a perfect spot to unwind after a day of exploring the city.

Fine Dining Options
Savor a culinary journey at Mandarin Oriental with Cantonese cuisine at Jiang by Chef Fei or enjoy prime cuts and fresh seafood at the classic grill restaurant, Ebony. With diverse dining choices, your taste buds are sure to be delighted.

Book now at Mandarin Oriental Guangzhou for a luxurious and unforgettable stay.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that credits are not applicable for mini-bar, The Mandarin Gift Shop, banquet charges or spa services.

Please note that for booking of more than 5 rooms, different policies and additional supplements may apply. Booking for more than 3 rooms with the same guest name is not allowed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for CNY 758 per person per night when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 474 reviews
Cleanliness: 9.01
Service: 9.99
Location: 10
Room Quality: 9.97
Amenities: 9.99
Value for Money: 9.96
Food and Beverage: 9.51
Overall Experience: 9.99
P
Pavel • family_with_children • ru
10
Отличный отель в центре. Да и по цена/качество просто супер.
Pros:

Отличный отель!

Cons:

Не обнаружил

2026-02-23 • via Nuitee
Z
Zibo • couple • gb
10
Pros:

Top class service, convenient location

2026-02-13 • via Nuitee
G
Go • extended_group • sg
9
2026-01-27 • via Nuitee
A
Anna • solo_traveller • ru
10
2026-01-20 • via Nuitee
K
kai luen • extended_group • hk
8
Pros:

Breakfast was lousy. Table setting is like high school canteen.

Cons:

See question 3

2026-01-20 • via Nuitee
Y
Yulianna • extended_group • ua
10
2026-01-20 • via Nuitee
Y
Yon • family_with_children • my
9
Pros:

Overall, everything is good. Comfortable staying and excellent hotel staff service. The hotel is located at shopping mall and the subway station which really conveniently.

Cons:

The traffic around the hotel is very heavy because it's located in the city center. It takes a very long time to get into the hotel grounds if you travel by car. In addition, the check-in process at the front desk also takes a long time, probably because only one counter is open during dinner hours, the check-in line is a bit slow.

2026-01-20 • via Nuitee
A
Alina • solo_traveller • ck
10
2026-01-18 • via Nuitee
K
ko • couple • sg
7
Comfortable stay !
Pros:

Big room & well located

Cons:

Only one chair but two huge tables. Will be better to give two chairs.

2026-01-18 • via Nuitee
W
Wei Ze • extended_group • tw
10
2026-01-17 • via Nuitee
A
Antoine • couple • cg
8
2026-01-15 • via Nuitee
C
Chin Yen • couple • sg
9
2026-01-14 • via Nuitee
R
Randy • couple • ca
9
2026-01-08 • via Nuitee
R
Richard • family_with_children • kh
9
2026-01-08 • via Nuitee
E
Ernesto • couple • es
7
Pros:

Necesita renovación hay mejores en la ciudad

2026-01-07 • via Nuitee
D
Danyang • couple • us
10
Top notch services
Pros:

Service was tentative and facilities were excellent

Cons:

Too much traffic around the area to get in and out

2026-01-04 • via Nuitee
C
Chia • family_with_children • au
4
Overpriced for the brand name
Pros:

Comfort

Cons:

billing statement were not itemised and suspected overcharging

2026-01-04 • via Nuitee
R
René Will • family_with_children • de
10
Pros:

Excellent. Not all MO have the same quality, but this one is outstanding. Highly recommended.

2026-01-03 • via Nuitee
Y
YIQIONG • couple • jp
9
Pros:

设施虽然有点旧，但是维护的很好。
床很舒服，花洒特别满意，水大但是冲在身上很舒服。

Cons:

要了一张宝宝床，宝宝床的被子满是油烟味，让客房换了以后还是有味道（被套没问题，是被芯充满油烟味）

2026-01-03 • via Nuitee
S
SUYI • couple • au
10
A very pleasant stay and will definitely come back
Pros:

非常愉快的体验 从入住到退房 每一处细节都很完美 房间设计高级 工作人员都很热情周到 来广州一定会再次入住

Cons:

None

2026-01-03 • via Nuitee