Ascotia Off Queen

Hotels
•
VR Hotels and Resorts
7.3 (4629 reviews)
3-5 Scotia Place , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
5.55
Multiple reviews noted issues with cleanliness, including dirty bedding and carpets.
Service
8.55
Staff noted to be friendly and helpful in some reviews.
Location
8.55
Many reviews praised the hotel's central location.
Room Quality
6.55
Some rooms described as small, run-down and lacking essential amenities.
Amenities
6.55
Several complaints about broken air conditioning and lack of basic facilities.
Value for Money
7.55
Some value perceived but marred by negative experiences.
Food and Beverage
7.55
Breakfast at a neighboring hotel described positively, but some breakfast quality concerns noted.
Overall Experience
7.55
Mixed feelings with significant positives but serious negatives affecting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:18

Property Description

Central Location in Auckland CBD
Ascotia Off Queen is perfectly situated in the heart of Auckland CBD, just a stone's throw away from Myers Park. Explore the vibrant city with ease, being a short walk from Auckland Art Gallery, Auckland University, and other major attractions.

Modern Amenities for Comfort
Enjoy a comfortable stay in our modern guest rooms equipped with convenient amenities such as tea/coffee making facilities, a fridge, and a flat-screen TV. Relax in the heated rooms with satellite channels and make use of the en suite bathroom with complimentary toiletries.

Tropicana Cafe & Bar
Indulge in all-day dining at Tropicana Cafe & Bar, offering a variety of delicious dishes and a selection of beer and wine. Unwind after a busy day or hold meetings in our business centre with convenient meeting facilities available.

Book your stay at Ascotia Off Queen for a memorable Auckland experience.

Important information:

Guests enjoy 1GB of free WiFi. Car Park is limited and advance reservation is requested. Alternate parking options are available in nearby buildings. You must show a valid photo ID upon check-in. There is a 3.15% surcharge when you pay online with a credit or debit card. At the time of check-in, Ascotia Off Queen requires a refundable security bond of NZD 250 credit card pre authorization or cash deposit to cover any incidental charges.

Please Note: Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans.

Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges. Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for NZD 25 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 4629 reviews
Cleanliness: 5.55
Service: 8.55
Location: 8.55
Room Quality: 6.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 7.55
H
Hall • couple • nz
3
Cons:

Ordered a queen room which was two single mattresses put together, bit disappointing in the whole. Nice staff and good location though

2026-02-14 • via Nuitee
G
gizmotahiti • family_with_children • pf
6
2026-02-14 • via Nuitee
D
Dirk • solo_traveller • nl
8
Prima hotel
Pros:

De locatie, vlakbij de hippe K.road en aan Queenstreet.
De bagageopslag en de koffiefaciliteiten op de kamer.
Vriendelijk personeel

Cons:

De WIFI, slechte verbinding

2026-02-13 • via Nuitee
M
Mizio • family_with_children • it
8
hotel
Pros:

la disponibilità e la posizione

Cons:

aria condizionata rumore del frigo

2026-02-13 • via Nuitee
J
Jean-Christophe • couple • ch
8
Pros:

La situation la chambre était petite et fonctionnelle comme c’est souvent la cas dans les grandes villes. Le réceptionniste nous a offert la place de parc.

Cons:

La poubelle n’avait pas été vidée

2026-02-13 • via Nuitee
H
Hayden • extended_group • nz
7
Good
Pros:

Easy check in, secure paid parking

Cons:

Aircon wasn’t working on the 4th floor

2026-02-12 • via Nuitee
D
Daniel • family_with_children • nz
7
Pros:

The location was great and ideal.

Cons:

The room was hot, aircon didn't cool the room.

2026-02-12 • via Nuitee
C
christian • family_with_children • fr
3
Pros:

La gentillesse du personnel.
L emplacement

Cons:

Qualité des couchages
Lits faits ???
Ménage sommaire
Clim en panne sur 'os 2 sejours

2026-02-12 • via Nuitee
X
Xiyao • extended_group • cn
10
2026-02-11 • via Nuitee
C
Csaba • family_with_children • hu
7
Pros:

The location is great, in the centre. It was quite big. The breakfast was good.

Cons:

We didn't get that room, which we booked. In the pictures it was another room. It wasn't too clean. The furnitures were old. It was noisy. The wasn't any spoon there (with the coffee maybe). The bathroom was old, there were no shelves.

2026-02-11 • via Nuitee
A
Alvaro • couple • nz
7
Una noche es suficiente
Pros:

La ubicacion, se ve la Sky Tower desde la habitacion

Cons:

El aire acondicionado no funcionaba, el control remoto de la tv no estaba configurado, asi que el recepcionista tuvo que entrar a nuestra pequeña habitacion a configurarlo
En el baño, al ducharse el agua se acumulaba en el piso de todo el baño.

2026-02-11 • via Nuitee
S
Swift • family_with_children • nz
4
Needs a deep clean and refurbishment, should be a fraction of the price
Pros:

Was semi clean and the staff were helpful

Cons:

The duvet inner had no cover and was dirty (sheets were clean), bathroom cleaned but deeper not clean, carpet musty and smelly, roof tiles broken. Far too expensive for what it wad. Graffiti on walls of corridor, lift buttons taped up. Needed an overhaul.

2026-02-10 • via Nuitee
C
cecile • family_with_children • nc
7
Pros:

Emplacement
Vue sur la tolérance et le parc

Cons:

Salle de bains minuscule

2026-02-10 • via Nuitee
J
JC • solo_traveller • nz
1
Back pain for days
Pros:

Location was good, staff good, room was clean.

Cons:

The bed was 2 singles pushed together, extremely uncomfortable

2026-02-10 • via Nuitee
D
Daniel • family_with_children • ie
6
2026-02-10 • via Nuitee
R
Reynold • solo_traveller • nz
8
Friendly
Pros:

Friendly staff and location

Cons:

Size of room and furniture placement shoebox but comfortable as long as you stayed in bed.

2026-02-09 • via Nuitee
C
Carl • family_with_children • au
9
Pros:

Location

Cons:

Very small rooms

2026-02-09 • via Nuitee
B
Benson • family_with_children • nz
7
2026-02-08 • via Nuitee
S
sam • couple • nz
6
Pros:

Didn’t have any

Cons:

Beds and shower pressure

2026-01-31 • via Nuitee
L
Leo • couple • nz
8
2026-01-31 • via Nuitee