Hotel Américas

From the check ik i have problems since they try to give me twice a room diferent than the reservation, they never change the sheets, the towels were clean but really bad quality, and the room was really noisy, above it was a service room and all night the pump were running call to comply and do not have a solution

the pictures are misleading. Really old and cockroaches in the rooms, food terrible. We left right away and we had to book other hotel. Bad, bad

excelente todo bien

Localização apenas. Mais nada.

El peor hotel en el que nos hemos hospedado. Las fotos de la página no tienen nada que ver con la realidad. Llegamos a realizar check-in y tuvimos que esperar 3 horas porque las habitaciones no estaban listas y cuando pasamos a la habitación nos llevamos múltiples sorpresas. El piso estaba sucio, lleno de arena y pelos, la nevera estaba oxidada, las ventanas hacia la calle extremadamente sucias, con las cerraduras dañadas, se escuchaba todo el ruido de la calle lo que hacía prácticamente imposible dormir. El techo de la ducha parecía que se fuera a caer a causa de la humedad, las puertas no cierran bien y no tienen ninguna seguridad y para terminar HABÍA CUCARACHAS EN EL BAÑO. Además de eso, el desayuno no estuvo para nada bueno.
Sólo estuvimos una noche, al día siguiente decidimos retirarnos del hotel e irnos a otro muchísimo mejor, no quisimos que por culpa del hotel nuestra estancia en San Andrés se arruinara.
No estamos exagerando en el comentario, en realidad fue una experiencia horrible, no tomen este hotel sólo porque cuesta un poco menos. Elijan otro un poco más costoso, pero limpio. A menos que la suciedad no les moleste.

Es un hotel que muy seguramente en los anos 80's era de los mejores de la Isla, pero hoy en dia eso ya no lo es. No se dejen enganar de su ingreso que aun cuando se ve "bonito" la realidad es bien diferente. Habitacion con un terrible olor de humedad, un bano que daba de verdad pena usar de lo incomodo y viejo que era, lo unico bueno? es que si era amplia comoo se veia en la foto. Piscina? un poco cochina, banos comunes? mejor ni pensar a ir. Retaurante? si se le puede llamar asi daba de verdad pena, variedad cero! de la serie o comes esto o comes esto no hay mas! eso sin contar la calidad de los alimentos y que agregan agua en un balde para mezclarlo con el yogurt. Tranquilidad? ninguna! habia un grupo de personas maleducadas que seguramente de comportamiento en un hotel no conocen nada que tenian un stereo que sonaba fuertisimo en la piscina y lo lindo es que nadie del hotel les decia nada, todos borrachos se aduenaron de toda la piscina que no podia ser ne menos usada por los ninos y en la noche se iban a la recepcion a cantar y hablar todo fuerte que se escuchava desde todos los angulos del hotel, aunque si el ruido no era causado del hotel si me sorprendio que nadie del hotel les dijeran absolutamente nada!!!!. Lo unico bueno es la hubicacion, a solo 10 minutos a pie del aeropuerto y a 5 min. de la playa. De resto un hotel de olvidar!!!!! habia leido las recenzionies para nada buenas y pensaba que era exageracion pero son verdad. HOTEL DE EVITAR!

The actual hotel bore no resemblance to the images we had seen. It is definitelly less than the 3 star hotel they claim to be.

Before check-in, the hotel staff insisted on additional fees per person for accident and theft insurance—an unusual request. When we declined, they had us sign a note acknowledging our refusal. After signing, we proceeded with the check-in when the reception lady informed us that instead of the room we had paid for, we were assigned one across the street from the hotel. This room was in poor condition, with dirty surroundings, no towels, and beds that had rusted frames. The bathroom was infested with black mold and contained leftover, tiny soaps. Furthermore, the entrance door didn’t close properly, had no lift, so we had to bring the suitcases up a steep staircase and we ha no wifi in the room, only a very bad reception in next to the entrance of the hotel.

Once we saw the room they had given us, it became clear why they pushed for insurance; we felt unsafe there.

Attempting to cancel our reservation at the reception, they told us that they could help us, and that we had to talk only with the agency we used to book the hotel. We agreed then to stay for one night as eventually, they accepted moved us to another room, which unfortunately was also unclean and had a broken air conditioner. It was located next to a very noisy street, so we couldn’t get any rest.

Despite having paid for meals, the dining experience was dreadful. As vegetarians, our only option was plain white rice. The swimming pool was unusable—part of it was under construction, and various groups played loud music without restraint. To add to our concerns, hotel staff warned us that our child could get injured in the pool. (one more reason to pay for the additional insurance)

After a sleepless night, we decided to switch to a different hotel the next morning half block away from this one, much nicer staff, cleaner and pleasant for a restful family vacation.

The actual hotel bore no resemblance to the images we had paid for, and it was below the three stars they claim to be.
Before check-in, the hotel staff insisted on additional fees per person for accident and theft insurance—an unusual request. When we declined, they had us sign a note acknowledging our refusal. Instead of the room we had paid for, we were assigned one across the street from the hotel. Once we saw the room they had given us, it became clear why they pushed for insurance; we felt unsafe there.

This room was in poor condition, no lift, with dirty surroundings, no towels, and beds that had rusted frames. The bathroom was infested with black mold and leftover tiny soaps. Furthermore, the entrance door didn’t close properly.

Attempting to cancel our reservation at the reception, they referred that we had to deal with the agency. we decided to stay one night as eventually, they moved us to another room, which unfortunately was also unclean and had a broken air conditioner. Located next to a very noisy street, where we couldn’t get any rest.

Despite having paid for meals, the dining experience was dreadful. As vegetarians, our only option was plain white rice. The swimming pool was unusable—part of it was under construction, and various groups played loud music without restraint. To add to our concerns, hotel staff warned us that our child could get injured in the pool.

After a sleepless night, we decided to switch to a different hotel the next morning.

Las toallas sucias y se ven viejas, las cobijas sucias, las habitaciones se ven sin mantenimiento en pintura, piso, las instalaciones del hotel se ven muy descuidadas, pisos sucios, los desayunos siempre lo mismo, nada de variedad, el personal del restaurante nada amable, la atención es pésima, si hacen reserva por EXPEDIA después llegas al hotel y te cobran otro valor porque dicen que ellos manejan otros precios, me pasó a mi, la razón que me quedé era porque llegue en horas de la noche y ya no encontraba otro hotel, estaba con niños que estaban cansados, pero no recomiendo este hotel, pésimo servicio, pésima atención y pésima la comida.

Buen hotel, tiene lo básico,

They put us on a room full of mode around the walls, bad smell, bad lighting and there was leaking water from the bathroom sealing. I would like a refund.

The service is good and the social areas are also good, very close to everything.

There were cockroaches under the mattress :( this was the worst... The breakfasts were very average, the room was poorly ventilated.

Very nice hotel, very good staff the room I stayed in did not have Wi-Fi. However, Wi-Fi was available in the common areas. Really enjoyed my stay.

Péssimo hotel, como a maioria dos hotéis em
San Andrés. Quarto reservado era extremamente barulhento. Solicitei truca e me deram um
Down grade, um Quarto pequeno e horroroso. Depois de eu solicitar troca novamente, nao quiseram trocar pois segundo eles, não havia mais quartos como o pago por mim. Solicitei meu dinheiro de volta e então me colocaram em um quarto grande e parecido com o reservado. mas sem água quente. Esqueci um
Item e não me devolveram. Hotel sem
Nenhuma manutenção, cabelo no box, Wi-Fi somente em área comum. De péssimo
Gosto.

Mi peor experiencia en un hotel terrible por el precio no lo recomiendo para nada

Excelente personal servicio e instalaciones, todo muy aseado y la comida realmente me sorprendio muy rica.

Es un hotel bastante regular , las habitaciones tienen humedad y huelen muy mal , el desayuno y la manipulación de alimentos es fatal , toda mi familia se intoxicó después del desayuno y muchos otros huéspedes , personas vomitaron al finalizar el desayuno, mala manipulación de alimentos cadena de frío , no es un hotel recomendable,

Muy bien, mejor de lo que esperaba, sobre todo por el bajo costo del alojamiento, el día de llegada debían entregar la habitación a las 3 pm y me la entregaron inmediatamente llegué siendo apenas las 8 AM y eso me dejó muy contento y satisfecho ya que viajaba con dos bebés.

Great!!!

Aparentemente parece ser moderno, mas não é. Hotel bagunçado, pia do banheiro entupida, chuveiro quebrado, não tem água quente, não tem frigobar, café da manhã horrível e precário, quase nada de opção além de não ter nada gostoso. A fruta era só melão, verde e sem gosto. Não vale o preço que se paga caríssimo por não ter o mínimo de conforto.