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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Sauna
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Packed lunches
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Public Bath
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Amenities
Boasting an outdoor swimming pool and spa facilities, Atlantis Plaza offers a relaxing and indulgent stay for guests looking to unwind and rejuvenate.
Comfortable Accommodations
Rooms at Atlantis Plaza Hotel Cúcuta are elegantly furnished and equipped with modern amenities such as air conditioning, flat-screen TVs, and minibars, ensuring a comfortable and enjoyable stay.
Delicious Dining Options
Guests can indulge in a daily Colombian breakfast and savor international cuisine at El Coral restaurant, offering a delightful culinary experience during their stay.
Experience luxury, comfort, and culinary delights at Atlantis Plaza Hotel Cúcuta. Book your stay now for an unforgettable experience!
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
This tax is not automatically calculated in the total cost of the reservation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 7 years old stay for free when using an existing bed.
Children from 8 years old to 17 years old stay for COP 60,000 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Atención del personal
La comida
Atencion del.personal
Todo excelente
Lo céntrico buena ubicación
La comida recalentada , la alberca no estaba limpia ,
El personal super amable y atento a solucionar los inconvenientes
La habitación no estaba al 100% limpia,el baño tenía recudido de jabón,las puertas de la ducha manchadas,y las almohadas estaban manchadas! El desayuno fue una porción muy chica,como para un niño de 5 años,el wifi muy malo,suelo viajar y arrendar en la zona y hay hoteles más baratos y con mejor servicio en general
Excelente ubicación si te gusta estar en el centro del comercio
La atención
Que le colocaron cloro a la piscina antes de la hora de cierre da la piscina y la empanada no nos dijo y nos metimos
Cercanía a las zonas comerciales, buen traro del personal.
No tiene agua caliente. Desde mi llegada me informaron que el desayuno se servía a partir de las 6 y 30 todos los dias y un cartel en recepción decía lo mismo, cuando bajé a desayunar el domingo estaba cerrado "porque los domingos abre a las 7", misma hora que llegaba mi taxi al aeropuerto, por lo que no pude desayunar, aunque estaba incluido en mi reserva, no tuve ninguna respuesta o disculpa formal, la señorita de recepción solo dijo que los domingos era asi. Deben informarlo para evitar molestias a los huéspedes.
Realmente los aires no funcionan todo es muy viejo, te pregunta si quieres agua caliente, poca luz, lencería muy vieja y mal olor el desayuno dicen 6;30 salimos a la 7 nunca sirvieron el desayuno
Todo bien céntrico
Las fotos no son
Ubicacion
El desayuno increiblemente no incluye a los ninos, no me gusto el manejo de la informacion, no le sacan copias a los documentos sino usan un celular con whatsaap y de alli mandan informacion de los pasaportes. El personal es muy despota, grocero y poco amable.
La piscina
El desayuno y la interrupción a la 1:00 am, solicitando el control del aire acondicionado para auxiliar otra habitación
Todo sobre todo la atención
Por lo general todo estuvo muy bien
100 % excelente servicio
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