W Guangzhou

Hotels
•
W Hotels
8.6 (114 reviews)
26 Xian Cun Road, Pearl River New Town, Tianhe District, Guangzhou, Guangdong, 510623 , Guangzhou , CN
86-20-66286628

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Overall experience was satisfactory
Cons:
Poor cleanliness
Disappointing breakfast
Confusing service

Categories

Cleanliness
6.99
The room smells horrible, dirty, and sticky floors contributed to a negative impression.
Service
8.96
Staff confusion led to a messy check-in process, but service standards are generally expected for this hotel tier.
Location
10
Location was good, enhancing the overall convenience of the stay.
Room Quality
7.45
Room condition was poor as indicated by odors and cleanliness issues.
Amenities
9.48
Standard quality for this hotel tier since no specific mentio of amenities was made.
Value for Money
9.44
Standard value expected for a hotel of this rating.
Food and Beverage
6.99
Breakfast was disappointing for a hotel of this luxury status.
Overall Experience
9.47
Despite several issues, the overall stay was satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:43

Property Description

Experience the luxury and vibrant energy of W Guangzhou, an Art Deco gem nestled in the heart of Tianhe.

Rejuvenating Spa: Unwind in our full-service spa where expert therapists offer massages, body treatments, and rejuvenating facials, ensuring a perfect escape from the everyday hustle.

Culinary Delights: Savor international cuisine at The Kitchen Table, with three on-site restaurants to choose from. Enjoy 24-hour room service or refreshing drinks at the poolside bar, perfect for any occasion.

Modern Accommodations: Our 317 uniquely designed guest rooms feature state-of-the-art amenities including 46-inch flat-screen TVs, deep soaking bathtubs, and complimentary Wi-Fi, creating a sanctuary of relaxation and entertainment.

Discover the perfect blend of luxury and convenience—secure your stay at W Guangzhou now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 114 reviews
Cleanliness: 6.99
Service: 8.96
Location: 10
Room Quality: 7.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 6.99
Overall Experience: 9.47
V
Verified traveler
10
Good Stay Bad Breakfast
Pros:

First time staying here. Location was good. The only thing disappointing is the breakfast. For such a big lux hotel the breakfast was rather disappointing..

2025-09-09 • via Nuitee
D
David • family
2
Pros:

The room smells horrible, and the room is dirty and sticky on the floor. Our whole family after shower got eye infection immediately, the shower head must be contaminated. The staffs are very confused, so the check in process is very messy. Cant believe this for a 5 star hotel

2025-08-16 • via Nuitee
G
Geena • family
10
Pros:

Exotic decorations and Vibes

2025-07-09 • via Nuitee
K
Keba
10
Pros:

My stay at the **W Guangzhou** was nothing short of amazing. From the moment I arrived, I was captivated by the hotel's stunning design—modern, luxurious, and full of vibrant energy. The rooms were beautifully appointed with high-end amenities, and the skyline views were breathtaking.

What truly set this hotel apart was the **incredible staff**, who went above and beyond to make my stay memorable. A special shout-out to **Clark**, who was an absolute hero during my visit. When I accidentally left my phone in a taxi, Clark sprang into action, coordinating with the driver and ensuring its safe return. His professionalism, kindness, and dedication were truly outstanding.

Beyond that, every interaction with the team was warm and welcoming, from the front desk to the restaurant staff. The dining options were fantastic, and the overall atmosphere was both chic and comfortable.

If you're looking for a **5-star experience with heart**, the W Guangzhou is the place to be. I can’t wait to return!

2025-07-09 • via Nuitee
A
Anita • family
10
Pros:

前台職員服務態度非常好，其他服務員也殷勤有禮。酒店附近很多食肆，也有商場。

2025-06-28 • via Nuitee
T
TANIA MARCAL
10
Pros:

Modern, eclectic, sensorial and fun

2025-06-22 • via Nuitee
J
Jatinder Iqbal
10
Pros:

Very nice property
.

2025-06-20 • via Nuitee
N
Nanayaa • family
4
Pros:

My stay at the W was disappointing and fell far below expectations. Upon arrival, we checked in and we were given a room with a strong cigarette odor, though staff promptly moved us after we complained. The hotel’s eclectic design—an odd mix of modern and traditional—was poorly executed, with dim lighting throughout, except in the breakfast area. Several areas, including hallways and the elevator, showed signs of neglect, such as peeling walls. The elevator featured a bizarre video of painted lips synced to sensual music, creating an uncomfortable, brothel-like atmosphere.

The breakfast was subpar, offering limited options, and hygiene was a concern—a staff member sneezed openly near the food. One night, I found a dying cockroach in the bathroom, and although cleaners had serviced the room by the time we returned the next day, the insect remained until I reported it again. Housekeeping was generally lazy, failing to remove room service leftovers or properly dust. The bathtub and fixtures were also in poor condition. Overall, the experience did not match the price point and left much to be desired.

2025-06-19 • via Nuitee
K
Kin
10
Pros:

No

2025-05-31 • via Nuitee
S
samuel
8
Pros:

funky, good location

2025-05-31 • via Nuitee
A
Ahmed • partner
10
Pros:

Comfortable, quite and clean

2025-05-22 • via Nuitee
A
Abdulhameed • family
10
Pros:

Very quite room , wide and clean

2025-05-22 • via Nuitee
Y
YUICHIRO
10
Pros:

Great Hotel

2025-05-07 • via Nuitee
V
Verified traveler
8
This hotel needs improvement
Pros:

Not all staff speaks English which should be obligatory for such a hotel, cleaning in the room was also not every day good, for this price class not worth the money.

2025-04-26 • via Nuitee
Z
zancong
10
Pros:

👍

2025-04-13 • via Nuitee
S
SHIANGLIN
6
Pros:

入住時的前台人員欠缺專業度，早餐的餐廳空間太小，感覺很擁擠，聲音很吵雜。下次再去住的機會不大，會選擇其它地方。

2025-04-12 • via Nuitee
R
Ricardo
10
Pros:

Great experience and our Consierge el
Mejor !! Clark gracias por tus atenciones !

2025-03-13 • via Nuitee
D
Dan • family
10
Pros:

Very helpful and friendly staff

2025-02-12 • via Nuitee
Y
yanru • family
10
Pros:

Amazing staff! From handling our packages to assisting us with local apps, they were incredibly accommodating and helpful, making our stay exceptional. After I had left something behind at the hotel, they kindly offered to send it back and kept in touch to ensure the best way to return it. Such kind and amazing people! A special thanks to Steven 吴一超 for his excellent service. I will definitely stay here again on my next visit.

2025-02-01 • via Nuitee
K
kyoung hee
8
Pros:

호텔 객실내는 청결하고 넓어서 사용하기 좋았음.
특급호텔의 비해 직원들 복장, 태도는 아쉬움이 남음
조식 메뉴도 맛있었음.

2025-01-13 • via Nuitee