Hampton by Hilton Cartagena

Hotels
Hampton Inn
8.4 (1648 reviews)
Bocagrande, Calle 8 Av. San Martin , Cartagena de Indias , co

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Cons:
Small rooms
Food quality
Limited amenities

Categories

Cleanliness
8.86
Multiple reviews praised the cleanliness of the hotel.
Service
8.83
Consistently mentioned as friendly and helpful by guests.
Location
9.37
Location was highlighted positively in many reviews.
Room Quality
7.82
Some guests mentioned room size and comfort issues.
Amenities
8.35
Amenities were generally appreciated, though there were some missing services.
Value for Money
7.81
Mixed opinions on pricing relative to offered amenities and conditions.
Food and Beverage
7.36
Breakfast options seemed limited and some food quality issues noted.
Overall Experience
8.83
Overall positive experiences shared among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:36

Property Description

Rooftop Terrace Swimming Pool with City Views
Enjoy stunning views of the city while taking a refreshing dip in the rooftop terrace swimming pool at Hampton Cartagena.

On-Site Gym Facilities and Free Wi-Fi
Stay active during your stay with access to the on-site gym facilities and stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Amenities and Services
Indulge in a daily breakfast, relax in rooms with air-conditioning and cable TV, and take advantage of free Internet access at the lobby's computers.

Experience the best of Cartagena with Hampton by Hilton. Book now for a memorable stay!

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that smoking is not allowed. Guests who smoke in the rooms will have to pay a fine of COP 200.000.

Please note that this property does not offer an airport shuttle. Guests must make their own arrangements to get to and from the airport.

All minors under 18 years of age must present a valid identity document with a photograph to confirm their identity and that of their parents. This document must be shown even if the minor is accompanied by their parents.
If a minor is accompanied by an adult other than his parents, a written and authenticated authorization must be presented in order to check-in at the Hotel.

POLICY FOR MINORS
Minors must always be accompanied by a familiar adult, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are
and administrative sanctions, according to the Colombian laws.
All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but most commonly accepted are identity cards, passports and
civil registries).
In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, where he/she expressly authorizes the adult present with the minor to carry out his/her check-in.
adult present with the minor to register him/her at the Hotel.
Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities).
the corresponding authorities).
In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with.
the documentary requirements established herein have not been complied with.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1648 reviews
Cleanliness: 8.86
Service: 8.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
J
Jorge family_with_children co
9
Pros:

Atención

Cons:

Nada

2026-02-28 via Nuitee
D
DIANA family_with_children co
10
2026-02-27 via Nuitee
M
Martín family_with_children ar
10
Pros:

Pasamos unos días bárbaros en el hotel, buen desayuno, pero lo mejor es la piscina q esta en el piso 17, increíble.

Cons:

Todo fue barbaro

2026-02-27 via Nuitee
J
Jhonny family_with_children co
10
Pros:

Todo

Cons:

Nada

2026-02-26 via Nuitee
M
Marco Antonio couple cl
8
Agradable
Pros:

Tiene buena ubicación.
El personal es muy amable.

Cons:

El desayuno debiera ser más variado. No era muy abundante.

2026-02-25 via Nuitee
O
Oscar family_with_children pe
9
2026-02-24 via Nuitee
C
CLAUDIA PATRICIA family_with_children co
6
Buena
Pros:

La Atención es demasiado buena “Jesus “ 10 de 10! Muy amables todos desde que entras hasta que sales .

Cons:

La comida del desayuno me pareció terrible , falta variedad , sazón , para nada chévere ! Deberían ponerle atención a eso !

2026-02-24 via Nuitee
M
Maira couple ar
10
2026-02-23 via Nuitee
J
Josimar couple br
10
D
Pros:

E

Cons:

X

2026-02-23 via Nuitee
H
Hans solo_traveller ch
9
2026-02-23 via Nuitee
P
Patricia family_with_children ar
9
Pros:

La atención muy buena, excelente personal tuvimos un problema con la reserva pero ellos se tomaron el tiempo para resolverlo

2026-02-23 via Nuitee
D
Dario javier solo_traveller co
10
Pros:

Personal muy amable, desayuno rico, habitaciones cómodas

Cons:

N/A

2026-02-23 via Nuitee
E
Efrain couple co
10
Expectacular
Pros:

Servicio

Cons:

.

2026-02-23 via Nuitee
A
ALBERTO family_with_children co
10
2026-02-14 via Nuitee
K
Kristina couple us
1
Would have stayed somewhere else if I had known about all the issues and construction happening.
Cons:

The gym was terrible, barely can consider it a gym. Air conditioning stopped working multiple times during the stay. Breakfast was okay, nothing outstanding. WiFi was inconsistent. Hammering due to renovations woke me up many times.

2026-02-14 via Nuitee
N
Norberto family_with_children ar
6
2026-02-13 via Nuitee
E
Eva family_with_children cr
10
2026-02-12 via Nuitee
E
Enrique Roberto family_with_children ar
10
10
Pros:

La atención, la limpieza

Cons:

Todo estuvo muy bien

2026-02-09 via Nuitee
S
Sada extended_group ar
9
Descanso
Pros:

El desayuno

Cons:

Que en la habitación nos pusieron un catre… debería haber sido una cama

2026-02-08 via Nuitee
F
Fredes couple cl
10
Me encanto, cuando vuelva a cartagena ire a su hotel
Pros:

Me gusto todo, primera vez que los visito y me encanto, en desayuno encontré mucha comida y poca variedad de otros productos, como algo dulce para acompañar un café, cosas como carne y productos de maíz en mi país no se consume eso al desayuno, la fruta exquisita y muy fresca. los wafles muy pocos solo un dia pude sacra una rebanada

Cons:

El joven de la piscina en bar no me gusto su atencion, nunca me saludo le hice dos consulta y casi no respondio, el los dos primeros dias el aseo de mi pieza fue entre 4 y 6 de la tarde y fue incomodo como andaba recorriendo la calles cercanas volvia a dejar bolsas y la pieza sin hacer, los atros dias al menos la hicieron como 10 am , asi que asi mejoro

2026-01-31 via Nuitee