elaya hotel vienna city west

Hotels
8.2 (5167 reviews)
Webgasse 23 , Vienna , at

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High breakfast costs
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.01
Some reviews mentioned cleanliness issues, particularly with the carpet in the rooms.
Service
8.48
Most reviews indicated friendly and helpful staff, although there were minor issues reported regarding service late at night.
Location
9.02
The location was repeatedly praised as excellent and very convenient.
Room Quality
8.17
Rooms were described as cozy and quiet, meeting the needs of the guests.
Amenities
8
Amenities received mixed reviews, with some indicating a lack of facilities like in-room coffee makers.
Value for Money
7.96
Some guests felt the service quality didn't match the high price of the rooms.
Food and Beverage
7.51
Guests expressed disappointment regarding breakfast costs and options.
Overall Experience
8.48
Overall, guests enjoyed their stay and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:44

Property Description

Stylish & Convenient Rooms
Experience stylish, air-conditioned rooms with free WiFi just a 3-minute walk from Vienna's biggest shopping street. Each room features underfloor heating, soundproofing, and a comfortable armchair. Some rooms even offer a balcony or terrace for a relaxing stay.

Convenient Amenities
Enjoy garage parking, a 24-hour reception, and a bar offering drinks and snacks. Free rental bikes are available from March to October, allowing you to explore the city with ease. The hotel's prime location allows quick access to metro stations and the airport bus stop within a short walking distance.

Explore Vienna Easily
With a 6-minute metro ride to St. Stephen's Cathedral and attractions like the Hofmobiliendepot museum nearby, the elaya hotel vienna city west is the perfect base for your Vienna adventure. Book now for a memorable stay!

Important information:

Please note that when booking more than 7 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

8.2
Based on 5167 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 8.17
Amenities: 8
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.48
C
Chantal • couple • at
7
Pros:

nah an der Mariahilferstraße, nett eingerichtet und modern, nettes Personal

Cons:

Hellhörige zimmer
garageneinfahrt für lange autos etwas knapp

2026-02-13 • via Nuitee
E
Ebraheim • solo_traveller • ae
8
2026-02-13 • via Nuitee
M
marina • family_with_children • it
8
Pros:

Posizione ottima, personale disponibile. Qualità/prezzo ok

Cons:

La stanza era senza pretese, con un arredo migliorabile. Moquettes macchiata e tende strappate. Tuttavia la stanza è risultata pulita con dotazioni minime.

2026-02-13 • via Nuitee
G
Giorgos • family_with_children • gr
10
2026-02-13 • via Nuitee
P
Pantelis • family_with_children • gr
9
Pros:

Κοντά σε μετρό, σε αγορά και εστιατόρια, δωρεάν καφές εκτός πρωινού, καθαρά δωμάτια, ήσυχη περιοχή.
Εξαιρετική σχεση ποιότητας - τιμής.

Cons:

Θα μπορούσε το πρωινό να ήταν φθηνότερο.

2026-02-12 • via Nuitee
M
Milorad • solo_traveller • ch
7
Cons:

Leider gab es in den 5 tagen die ich dort war nicht 1x frische tücher zum duschen, aber ansonsten sieht es live besser aus als auf den Bildern war zufrieden mit dem Hotel

2026-02-12 • via Nuitee
M
Mario • couple • eg
10
2026-02-11 • via Nuitee
A
Alberto • solo_traveller • es
10
Brand new place, great location
Pros:

Brand new place, great location

Cons:

All good

2026-02-11 • via Nuitee
M
Maria • extended_group • gr
10
2026-02-10 • via Nuitee
K
Koum • family_with_children • gr
7
Pros:

Πολύ καλό προσωπικό, πρόθυμο να βοηθήσει. Το δωμάτιο ήταν άνετο και καθαρό. Υπήρχαν μπαλκόνια και εξωτερική αυλή για καπνιστές .

2026-02-10 • via Nuitee
V
Viktoriia • extended_group • ua
9
Pros:

Розташування готелю дуже зручне. В пішій доступності історичні локації. Номер у нас був тихій і дуже теплий в зимовий період.

Cons:

Незручний виїзд з паркінгу у зимовий період. Дуже слизький виїзд і кількість невдалих маневрувань можна порахувати на стіні.

2026-02-10 • via Nuitee
M
Marian • couple • pl
8
Śniadania trochę słabe :(
Pros:

W porządku

Cons:

W porządku

2026-02-10 • via Nuitee
D
Daniele • couple • it
10
Rilassante
Pros:

Pulizia e posizione per lo più eccellenti niente da dire

Cons:

Unica pecca la mancanza di una Smart TV in camera non necessaria ma esteticamente da valore alla camera

2026-02-10 • via Nuitee
B
becky • extended_group • gb
9
Would definitely recommend
Pros:

We were the only ones on our floor as we had the suite which was a lovely touch! It was clean, the staff were very kind and helpful and it was a great location

Cons:

The sofa bed could have been more comfortable & it would have been nice to have 2 pillows

2026-02-10 • via Nuitee
E
Elisabeth • solo_traveller • at
10
2026-02-10 • via Nuitee
S
Scott • solo_traveller • gb
6
Comfortable stay, albeit with some details lacking
Pros:

Good sized room with a comfortable bed and good storage space. Bathroom clean and with all you could need during your stay (soap and body wash dispensers, fridge in the room etc). Got a deal thanks to the last minute booking but would be unhappy with the value for money otherwise.

Cons:

Carpet had clearly seen better days and was marked throughout the room. Safe displayed an error code so gave up trying to use it. Bathroom also had some small issues with the hooks to hang towels broken, making it difficult to get them to dry and the shower head mounted to a different wall to the tap, leaving the shower hose in an awkward position.

2026-02-10 • via Nuitee
R
Rosanna • solo_traveller • it
5
La stanza puzzava di fumo, ma é andata bene poi
Pros:

Vicino alla metro

Cons:

La stanza puzzava di fumo e non l'hanno pulita subito la prima sera. Per fortuna il ragazzo alla reception ci ha fatto cambiare camera.

2026-02-10 • via Nuitee
B
Boselli • couple • it
3
Pros:

Posizione

Cons:

Doccia rotta, personale assente, mancanza di comunicazione

2026-02-10 • via Nuitee
B
Biloni • couple • it
8
Pros:

Posizione ottima, cordialità del personale

2026-02-09 • via Nuitee
M
Matilde • couple • it
10
2026-02-09 • via Nuitee