elaya hotel vienna city west

Hotels
8.2 (5198 reviews)
Webgasse 23 , Vienna , at

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High breakfast costs
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.01
Some reviews mentioned cleanliness issues, particularly with the carpet in the rooms.
Service
8.48
Most reviews indicated friendly and helpful staff, although there were minor issues reported regarding service late at night.
Location
9.02
The location was repeatedly praised as excellent and very convenient.
Room Quality
8.17
Rooms were described as cozy and quiet, meeting the needs of the guests.
Amenities
8
Amenities received mixed reviews, with some indicating a lack of facilities like in-room coffee makers.
Value for Money
7.96
Some guests felt the service quality didn't match the high price of the rooms.
Food and Beverage
7.51
Guests expressed disappointment regarding breakfast costs and options.
Overall Experience
8.48
Overall, guests enjoyed their stay and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:44

Property Description

Stylish & Convenient Rooms
Experience stylish, air-conditioned rooms with free WiFi just a 3-minute walk from Vienna's biggest shopping street. Each room features underfloor heating, soundproofing, and a comfortable armchair. Some rooms even offer a balcony or terrace for a relaxing stay.

Convenient Amenities
Enjoy garage parking, a 24-hour reception, and a bar offering drinks and snacks. Free rental bikes are available from March to October, allowing you to explore the city with ease. The hotel's prime location allows quick access to metro stations and the airport bus stop within a short walking distance.

Explore Vienna Easily
With a 6-minute metro ride to St. Stephen's Cathedral and attractions like the Hofmobiliendepot museum nearby, the elaya hotel vienna city west is the perfect base for your Vienna adventure. Book now for a memorable stay!

Important information:

Please note that when booking more than 7 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

8.2
Based on 5198 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 8.17
Amenities: 8
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.48
P
Peter • couple • hu
9
2026-03-12 • via Nuitee
M
Mina • solo_traveller • al
7
2026-03-12 • via Nuitee
B
Basarić • family_with_children • rs
8
Pros:

The hotel is in an excellent location, it has parking, the staff is very friendly, and everything was clean.

Cons:

In the family room, there was not enough light. The area near the sofa bed was almost completely unlit.

2026-03-11 • via Nuitee
J
Johann • solo_traveller • at
8
2026-03-11 • via Nuitee
D
Daniele • extended_group • it
7
2026-03-10 • via Nuitee
W
William • couple • gb
10
Very relaxing
Pros:

Room and bathroom were very spacious, and clean. Heating works very well (does not take long to heat up room). Plenty of light. Plenty of seating in the room. Fantastic location. Staff were helpful and friendly

2026-03-09 • via Nuitee
P
Polina • solo_traveller • at
8
2026-03-09 • via Nuitee
H
Huemer • extended_group • at
7
2026-03-09 • via Nuitee
C
charlotte • family_with_children • de
9
Pros:

Sehr komfortables Hotel in ausgezeichneter Lage, Restaurants, Cafés und Geschäfte in unmittelbarer Nähe. Sehr freundliches Personal, sehr sauber, gratis Kaffee und Tee im Foyer

Cons:

Alles in Ordnung

2026-03-08 • via Nuitee
Дар'я • couple • ua
7
Overall, the price-to-quality ratio is good 👍 Thank you!
Pros:

I really enjoyed my stay at this hotel. The staff were friendly, there is free coffee/tea in the lobby, snd the room was cozy and clean.

Cons:

The rooms need a light renovation. There are some signs of wear from previous guests who may not have treated the furniture very carefully.

2026-03-06 • via Nuitee
T
Tanja • family_with_children • at
9
2026-03-06 • via Nuitee
T
Tonkonozhenko • extended_group • cz
6
2026-03-06 • via Nuitee
D
Doris • family_with_children • at
9
Pros:

Ich bin immer in diesem Hotel, wenn ich in Wien bin. Bin Stammtgast.

Cons:

Leider inzwischen etwas abgewohnt, was an den Flecken im Teppichboden sichtbar ist.

2026-03-05 • via Nuitee
J
Jaroslav • solo_traveller • cz
9
Pros:

Hotel je blízko stanic metra U3,U4.a do centra se dá dostat za několik minut.Umístění hotelu je v klidné ulici.

Cons:

Snídaně by mohla být lepší.V 8.30 hod. už nikdo nedoplňoval bufet.Vybírali jsme z toho,co tam zbylo.

2026-03-05 • via Nuitee
D
Dinu • solo_traveller • de
10
Sehr Gut ich kann nur weiter empfehlen
Pros:

Nette personal und Zimmer sehr bequem

Cons:

…

2026-03-05 • via Nuitee
G
Günther • couple • at
8
2026-03-04 • via Nuitee
M
Mixalis • couple • gr
7
2026-03-04 • via Nuitee
R
Raul • couple • es
10
2026-03-04 • via Nuitee
L
Laura • couple • es
9
2026-03-04 • via Nuitee
I
Irina • couple • lv
9
2026-03-03 • via Nuitee