elaya hotel vienna city west, Trademark by Wyndham

Hotels
•
Trademark
8 (6017 reviews)
Webgasse 23 , Vienna , AT
+43 1 5954357

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Central location, close to U-Bahn and main shopping street
Good/solid breakfast for many guests
Comfortable beds reported by several reviewers
Friendly/helpful staff noted in multiple reviews
Convenient transport links and quiet street
Cons:
Stained carpets, dust and general room cleanliness issues
Missing or inadequate amenities (no kettle/coffee machine, limited TV channels, no slippers, hairdryer delays)
Old/outdated rooms and damaged fixtures
Unfriendly or absent reception reported in some cases
Breakfast sometimes not refilled/limited choices; dining area cold

Categories

Cleanliness
6
Multiple guests report stained carpets, dust, dirty walls and curtains and inconsistent room cleaning; a few reviews mention a very clean bathroom or generally clean room.
Service
9
Mixed but generally positive: several guests praise friendly and helpful staff, though there are notable complaints about unfriendly reception, absent receptionists and at least one missed transfer.
Location
10
Consistently praised as very central and convenient — close to U-Bahn, Mariahilferstraße and main attractions; location is a clear strong point.
Room Quality
7.5
Mixed room quality: some guests mention comfortable beds and clean bathrooms, while many report old/outdated rooms, stained carpets, damaged fixtures and uncomfortable extra beds.
Amenities
6
Several missing or inadequate amenities reported (no kettle or coffee machine in many rooms, delayed/no hairdryer, no slippers, poor hangers, lack of bottled water, limited TV channels).
Value for Money
9
Many guests describe the hotel as good value or reasonably priced for the location; however some feel it does not meet its advertised 4-star standard.
Food and Beverage
8
Breakfast is often described as good or OK, though not special for some guests; issues reported with limited choices, items not refilled, cold breakfast room and occasionally unclean glassware.
Overall Experience
8.5
Overall a mixed experience: excellent location and generally acceptable breakfast and staff are positives, but repeated cleanliness and facility issues lead to disappointment for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Stylish & Convenient Rooms
Experience stylish, air-conditioned rooms with free WiFi just a 3-minute walk from Vienna's biggest shopping street. Each room features underfloor heating, soundproofing, and a comfortable armchair. Some rooms even offer a balcony or terrace for a relaxing stay.

Convenient Amenities
Enjoy garage parking, a 24-hour reception, and a bar offering drinks and snacks. Free rental bikes are available from March to October, allowing you to explore the city with ease. The hotel's prime location allows quick access to metro stations and the airport bus stop within a short walking distance.

Explore Vienna Easily
With a 6-minute metro ride to St. Stephen's Cathedral and attractions like the Hofmobiliendepot museum nearby, the elaya hotel vienna city west is the perfect base for your Vienna adventure. Book now for a memorable stay!

Important information:

Please note that when booking more than 7 rooms, different policies and additional supplements may apply.

Please note that complimentary bicycle rental is available from March to October, subject to weather conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8
Based on 6017 reviews
Cleanliness: 6
Service: 9
Location: 10
Room Quality: 7.5
Amenities: 6
Value for Money: 9
Food and Beverage: 8
Overall Experience: 8.5
E
Egon • couple • at
8
Alles Okay
Pros:

Das Frühstück ist vielfältig und ausreichend

Cons:

Die Lage ist sehr gut

2026-11-06 • via Nuitee
K
Karina • couple • ua
5
Pros:

Location it’s really so great, also bed comfortable. But nothing more

Cons:

The man at the front desk seemed very flustered, as if it were his first day on the job. When we were given our room, it seemed nice and clean to us. But as soon as we started settling in, two women we didn’t know walked into our room. We couldn’t understand how it was possible that they had the same key and could enter our room. We all went down to the front desk together, and it turned out that the flustered man had mixed up the room cards and the room numbers written on the papers. He told us to move, so we had to pack up our things again and move to another room. And that room turned out to be absolutely dreadful—the stench of feces filled the entire room, and there were large brown stains on the carpets, as if someone had actually relieved themselves in the corner of the room. This room was terrible compared to the first one we were given. Also, the feeling of insecurity and the fear that strangers might enter our room again kept us on edge until the day we checked out. According to the reviews below and on Google, this isn’t the first time this has happened here.

2026-11-06 • via Nuitee
M
Matthias • couple • de
9
Cons:

Ein Wasserkocher im Zimmer wäre nett gewesen

2026-11-05 • via Nuitee
M
Moritz • solo_traveller • at
3
2026-11-05 • via Nuitee
T
Taha • solo_traveller • cz
7
2026-11-05 • via Nuitee
R
Reczetàr • couple • hu
10
Jó hely
Pros:

Nagyon kellemes élményben volt részünk! 😊 A személyzet rendkívül kedves, figyelmes és segítőkész, mindenki mosolygós és vendégszerető. A kiszolgálás kifogástalan, a hangulat fantasztikus, mindenre odafigyelnek, hogy a vendégek jól érezzék magukat. Minden nagyon tetszett, igazán jól éreztük magunkat. Szívből ajánljuk mindenkinek, biztosan visszatérünk!

Cons:

Nincs

2026-11-05 • via Nuitee
M
Monika • couple • at
7
Pros:

Die Lage ist sehr gut, zentral und doch ruhige Straße

Cons:

Das Frühstück war ok, allerdings wäre das Mobiliar dringend auszutauschen

2026-11-05 • via Nuitee
A
Akhoondi • couple • it
10
Comfortable exactly in the city center, and everything was great
Pros:

The most important thing about a property was clean room and the location. It was the best location ever I have traveled a lot, but this hotel was really great in Vienna.

Cons:

Nothing really everything was great

2026-11-04 • via Nuitee
O
Oleksandr • couple • cz
10
2026-11-04 • via Nuitee
I
István • couple • hu
9
2026-11-04 • via Nuitee
M
Mihai Romica • couple • ro
10
2026-11-04 • via Nuitee
O
Oleksandr • solo_traveller • cz
10
2026-11-04 • via Nuitee
M
Markus • solo_traveller • at
1
Lage top aber Sauberkeit der Zimmer extrem schlecht! Trotz 2 Versuch werde ich diese Unterkunft nie wieder buchen!
Pros:

Die Lage unweit vom Westbahnhof war super.

Cons:

Das Zimmer war trotz Superior Kategorie ohne Wasserkocher noch Kaffeemaschine ausgestattet.
Das Zimmer stank nach Urin und das Badezimmer war extrem unsauber und ebenso von Geruch geplagt! Die Zimmer sind sehr in die Jahre gekommen und der Teppichboden stand nur vor lauter Dreck! Damit man den Gestank im Zimmer übertönen konnte wurde vom Hotel selbst kissenparfüm aufgelegt!

2026-11-04 • via Nuitee
W
Werner • couple • at
8
2026-11-03 • via Nuitee
A
Ayman • family_with_children • at
8
2026-11-03 • via Nuitee
S
Sampsa • extended_group • fi
7
2026-11-03 • via Nuitee
S
Sonya • solo_traveller • bg
9
2026-11-03 • via Nuitee
N
Noura • family_with_children • sa
1
Extreamly bad managmnet and service. No respect.
Cons:

Nothing

2026-11-03 • via Nuitee
M
Marie • extended_group • at
8
2026-11-02 • via Nuitee
O
Oleksandr • couple • cz
10
2026-11-02 • via Nuitee