elaya hotel vienna city west, Trademark by Wyndham

Hotels
•
Trademark
8.2 (5425 reviews)
Webgasse 23 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High breakfast costs
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.01
Some reviews mentioned cleanliness issues, particularly with the carpet in the rooms.
Service
8.48
Most reviews indicated friendly and helpful staff, although there were minor issues reported regarding service late at night.
Location
9.02
The location was repeatedly praised as excellent and very convenient.
Room Quality
8.17
Rooms were described as cozy and quiet, meeting the needs of the guests.
Amenities
8
Amenities received mixed reviews, with some indicating a lack of facilities like in-room coffee makers.
Value for Money
7.96
Some guests felt the service quality didn't match the high price of the rooms.
Food and Beverage
7.51
Guests expressed disappointment regarding breakfast costs and options.
Overall Experience
8.48
Overall, guests enjoyed their stay and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:44

Property Description

Stylish & Convenient Rooms
Experience stylish, air-conditioned rooms with free WiFi just a 3-minute walk from Vienna's biggest shopping street. Each room features underfloor heating, soundproofing, and a comfortable armchair. Some rooms even offer a balcony or terrace for a relaxing stay.

Convenient Amenities
Enjoy garage parking, a 24-hour reception, and a bar offering drinks and snacks. Free rental bikes are available from March to October, allowing you to explore the city with ease. The hotel's prime location allows quick access to metro stations and the airport bus stop within a short walking distance.

Explore Vienna Easily
With a 6-minute metro ride to St. Stephen's Cathedral and attractions like the Hofmobiliendepot museum nearby, the elaya hotel vienna city west is the perfect base for your Vienna adventure. Book now for a memorable stay!

Important information:

Please note that when booking more than 7 rooms, different policies and additional supplements may apply.

Please note that complimentary bicycle rental is available from March to October, subject to weather conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

8.2
Based on 5425 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 8.17
Amenities: 8
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.48
A
antonio • couple • it
8
Ottima posizione
Pros:

Ottima posizione su una strada poco trafficata e di conseguenza silenziosa, personale gentile e disponibile.

Cons:

La moquette in camera era macchiata e non mi dava una sensazione di pulizia, il primo giorno abbiamo consumato la colazione in hotel ma purtroppo la macchina per l’espresso non era funzionante.

2026-06-06 • via Nuitee
M
Melda • solo_traveller • tr
5
2026-06-06 • via Nuitee
N
Nadine • family_with_children • de
4
Enttäuschend
Pros:

Lage

Cons:

Familienzimmer mit nur einem King size Bett, für die anderen Familienmitglieder eine mehr als durchgelegene Couch 1/2 Kuhle in der man einsinkt

Frühstücksraum im Keller ohne Fenster,liebloses Frühstück

2026-06-06 • via Nuitee
C
Chelsea • extended_group • us
5
2026-06-05 • via Nuitee
H
Herbert • couple • at
8
2026-06-05 • via Nuitee
S
Seymura • family_with_children • az
10
2026-06-05 • via Nuitee
I
Indra • couple • lv
8
This was not our first time in this hotel, we liked everything!
2026-06-05 • via Nuitee
O
Oliver • family_with_children • de
6
insgesamt in Ordnung
Pros:

Sehr gute Lage und ein guter Tiefgaragenstellplatz
Zimmer waren sauber und o.k. - sollte aber manches ernuert werden.
Personal war nett und bemüht

Cons:

Frühstücksraum benötigt neue Stühle und leider war die Kaffeemaschine defekt - es gab nur Kaffee schwarz.

2026-06-05 • via Nuitee
C
Charalambides • solo_traveller • cy
7
2026-06-04 • via Nuitee
L
Lejla • extended_group • ba
6
2026-06-03 • via Nuitee
E
Eren • family_with_children • tr
6
Pros:

Konumu çok güzeldi

Cons:

Koltukların üzerlerinde kıllar vardı. Banyonun çöpü alınmamıştı. ilk giriş yaptığımızda çöp kutusu doluydu ve 3 gün sonra temizlediler

2026-06-03 • via Nuitee
M
Minna • solo_traveller • fi
8
2026-06-03 • via Nuitee
G
Gregurić • couple • hr
9
2026-06-02 • via Nuitee
M
Msarwe • extended_group • il
1
2026-06-02 • via Nuitee
J
Jonas • solo_traveller • be
9
2026-06-02 • via Nuitee
F
Francesca • couple • it
7
Albergo con camera e bagno comodi, ma luce fioca nel bagno, faretto della doccia inesistente. Sapevo che non facessero l
Pros:

Le dimensioni generose delle camere, e soprattutto della doccia con piani d’appoggio

Cons:

Non gradito la sorpresa dell’overBooking, mai successo prima di aver prenotato con largo anticipo e trovarsi alle 23:30 in albergo con l’addetto che ti dice che sono in overbooking e che siamo fortunati ad avere una camera , che naturalmente non corrisponde a ciò che io avevo prenotato. Letti singoli al posto del matrimoniale e camera standard al posto della superior!

2026-06-02 • via Nuitee
C
Constantin • solo_traveller • ro
10
2026-06-02 • via Nuitee
J
Jürgen • family_with_children • es
8
Cons:

Die WC Brille war locker,
die Fliesen in der Duschwanne sind nicht rutschfest

2026-06-02 • via Nuitee
G
Giorgi • couple • ge
8
2026-06-02 • via Nuitee
R
Reinhard • couple • at
8
2026-06-02 • via Nuitee