Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (right outside train station / close to centre)
Very helpful and friendly staff (multiple mentions, including Hassan and night staff)
Spacious, good-sized rooms
Some reviews note good cleanliness and tidy rooms
On-site gym and generally good facilities
Convenient for city travel and sightseeing
Cons:
Noise problems (music festival in hotel, loud lobby, and tram noise affecting rooms)
Inconsistent housekeeping and missing replenishments (water, toiletries, cups, spoons)
Difficult to contact the hotel pre-arrival; pushy voucher policy for cleaning
Breakfast/restaurant issues (omelette charged despite prepaid breakfast; restaurant unusable during events)
Perceived poor value for money / high prices
Bathroom issues reported (broken plug, damaged sanitary fittings)

Categories

Cleanliness
7.5
Mixed reports: some guests praised cleanliness, but multiple reviews cite inconsistent housekeeping, missing replenishments (water, teas, toiletries) and sanitary issues (broken/dirty bathroom fittings).
Service
10
Consistently praised front-desk and on-site staff (specific mentions of Hassan and a proactive night-shift employee); staff described as very helpful and friendly despite a few pre-arrival contact issues.
Location
10
Repeatedly highlighted as excellent — right outside the train station and very convenient for the centre and city transport.
Room Quality
9.3
Generally spacious rooms and good size reported, but several guests noted noise (festival/tram), a warm fridge for medication, and at least one room not matching the booked standard; mostly positive otherwise.
Amenities
10
On-site amenities like the gym and general facilities are positively noted; however the restaurant/breakfast experience had issues during events and with charged items.
Value for Money
7
Several guests felt the price was high and not always justified given noise events, housekeeping lapses and occasional room problems.
Food and Beverage
7
Multiple complaints: breakfast issues (paid breakfast but omelette charged), and the restaurant was rendered unusable/noisy during a music event for some guests.
Overall Experience
9.6
Overall positive due to outstanding location and very helpful staff; score tempered by noise from events/trams, inconsistent housekeeping and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 18:41

Property Description

Artistic and Modern Rooms

The hotel in the heart of Amsterdam offers modern rooms adorned with artwork by Atelier Van Lieshout. Each room features mood lighting, a flat-screen TV, rain shower, Elemis guest amenities, luxurious bathrobes, and slippers. Additionally, guests can enjoy an illy espresso machine and a mini fridge in each room.

Delightful Dining Experience

Indulge in a classic breakfast buffet at the restaurant, complemented by new additions from ARCA restaurant & bar with Portuguese influences. ARCA offers a memorable dining experience with modern Portuguese dishes, unique Asian influences, impressive cocktails, and lively weekend nights.

Prime Location for Exploring

Situated opposite central station, the hotel is within walking distance of Amsterdam's main attractions, museums, and shopping areas. Explore the city's famous canals, Anne Frank House, Jordaan, Negen Straatjes, Dam Square, Rijksmuseum, and more, all conveniently accessible from the hotel.

Book now for an unforgettable stay in Amsterdam!

Important information:

The hotel will check the validity of the credit card at the time of booking. If the credit card is proven to be invalid, you will have 24 hours to provide the hotel with a new valid credit card. Your reservation will be cancelled if you fail to provide a valid credit card within 24 hours. The credit card holder must be present upon arrival with the credit card used for the reservation along with a matching photo ID. The hotel does not accept third party credit card payments. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact you following your reservation. Please note that all Special Requests are subject to availability and additional charges may apply.

Please contact the hotel directly to book your dog’s stay.

Please note that dogs will incur an additional charge of €25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.8
Based on 4639 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 9.3
Amenities: 10
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9.6
S
Sheryl • solo_traveller • au
9
It is a quirky hotel. Loved it.
Pros:

The location is perfect. Close to the Central railway station. Right in the heart of everything. Spacious room.

Cons:

Nothing.

2026-11-07 • via Nuitee
N
Nicole • family_with_children • de
8
Sehr netter kurz Trip .
Pros:

Sehr gut. Wir lieben die Art‘otels.
Sehr schönes Hotel , Zimmer war auch ok.
Den Preis finden wir ordentlich für 2 Übernachtungen. Sehr freundliches Personal :)

Cons:

Das man für den Pool durchs Restaurant musste.

2026-11-07 • via Nuitee
R
Raelene • couple • au
10
Pros:

Location was amazing

Cons:

Nothing to dislike

2026-11-07 • via Nuitee
D
Dawn • extended_group • us
10
2026-11-06 • via Nuitee
M
Michelle • couple • au
8
Pros:

Location was amazing

Cons:

Could've been a bit cleaner for the price - mould in bathrooms, power points and lamp didn't work

2026-11-06 • via Nuitee
M
MARCELO DANIEL • couple • ar
10
Pros:

Excelente hotel hacer honor a lo que debe ser un hotel 4 estrellas.
Muy recomendable sin dudas

Cons:

Todo estuvo excelente

2026-11-05 • via Nuitee
J
Julia • couple • de
8
2026-11-05 • via Nuitee
D
Dawn • extended_group • us
9
2026-11-04 • via Nuitee
C
caitlin • couple • gb
8
2026-11-04 • via Nuitee
A
Ardian • couple • us
10
Pros:

Location and staff was fantastic

Cons:

Nothing everything was perfect

2026-11-04 • via Nuitee
A
Ali • solo_traveller • kw
9
2026-11-04 • via Nuitee
D
Dana • solo_traveller • hk
10
This is a great place to stay if you want to be close to the train station and you like an offbeat experience.
Pros:

Great location and just THE best people! They take care of you like family!

2026-11-03 • via Nuitee
C
Claire • family_with_children • be
8
2026-11-03 • via Nuitee
A
ANTONIO MOK CHEANG • family_with_children • pt
7
2026-11-03 • via Nuitee
F
Frances • couple • us
9
2026-11-01 • via Nuitee
H
Hasan • couple • tr
9
Pros:

Lokasyon cok iyi. Temizlik ve kahvaltisi guzel.

2026-11-01 • via Nuitee
H
Hazewinkel • couple • nl
9
Pros:

De service de lokatie en dat het rustig was

Cons:

De prijs Echt te duur

2026-11-01 • via Nuitee
W
Woesthoff • couple • nl
10
2026-11-01 • via Nuitee
D
Daniela • couple • us
8
Convenient and comfortable.
Pros:

The art everywhere.

Cons:

From Booking.com I received a message that the hotel offers valet parking so we drove up to the front of the hotel. They told us they don’t offer that service anymore and we really struggled finding parking, everything was booked. We ended up paying 160€ for 2 days. Had we known that the hotel doesn’t offer valet service anymore, we would have booked parking online in advance and payed a fraction. Again, not the hotels fault but a booking.com mistake. The hotel told us they had already told booking.com many months ago that the service is not offered anymore.

2026-11-01 • via Nuitee
M
mike • extended_group • us
8
2026-10-31 • via Nuitee