Hyatt Place Chicago-South/University Medical Center

Hotels
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Hyatt Place
8.8 (613 reviews)
5225 South Harper Avenue , Chicago , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Improved experience
Good breakfast variety
Cons:
Cleanliness issues
No microwaves in rooms
Old tub
Overreactive heating

Categories

Cleanliness
8.01
Several complaints about cleanliness, including red stains and sewer smells.
Service
9.48
Staff were consistently described as friendly and helpful.
Location
9.52
Location praised, especially for proximity to the University and local amenities.
Room Quality
8.47
Mixed sentiments with some comforts noted, but issues with old facilities.
Amenities
8.5
Amenities noted as lacking, such as microwaves in rooms and breakfast not included for all.
Value for Money
8.96
General satisfaction with value, though reports of being double charged.
Food and Beverage
8.01
Food quality improved, but breakfast not included with all room rates.
Overall Experience
9.48
Overall pleasant stay with improvements from past experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:32

Property Description

Convenient Location

Situated just minutes away from the University of Chicago campus and a short drive to downtown Chicago, Hyatt Place Chicago-South/University Medical Center offers easy access to key attractions.

Modern Amenities

Each room is equipped with a 42-inch flat-screen TV, free WiFi, and a cozy sofa bed. Guests can also enjoy the convenience of a refrigerator and coffee machine in every room.

On-Site Dining and Leisure

Indulge in delicious 24-hour dining options at the Guest Kitchen and Bakery Café, or unwind in the indoor pool and fitness center. The hotel also provides meeting facilities, a 24-hour front desk, and shuttle services for a seamless stay.

Experience comfort and convenience at Hyatt Place Chicago-South/University Medical Center. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 613 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
S
Stephenson • solo_traveller • us
10
2026-02-10 • via Nuitee
D
Dorian • couple • us
10
2026-01-31 • via Nuitee
D
Dorian • solo_traveller • us
10
2026-01-31 • via Nuitee
C
Carrie • couple • us
8
It was great except the staff ruined it for us
Pros:

It was very clean great location but staff was HORRIBLE! Very very rude, asked for a Starbucks they legit but my head off and said well all we have is beans it won’t be fancy! It had a Starbucks sign so I assumed they made it wasn’t made very clear that they didn’t have a menu, so she then proceeded to make my coffee very angrily, I was very uncomfortable, then my family and I was woke up out of dead sleep at midnight with the next room screaming at their kids for well over an hour, I didn’t say anything till it continued to go on for about 45 min so I went down to the desk as our phone in the room doesn’t call the front desk, the same lady I dealt with the coffee was there and she legit acted annoyed as hell that it was 1am and my whole family was woke up, she didn’t do shit about it, didn’t move a muscle and basically made me feel like I just needed to deal with it, and this am I had another rude staff member, you should have some nice staff members because your hotel is amazing but I will not be back because of the 2 VERY RUDE staff members other than them my stay was great but they Ruined it with how very very angry rude they were!

Cons:

Read above comment I put it in the wrong part, I like everything but the staff

2026-01-30 • via Nuitee
J
Janet • family_with_children • us
10
2026-01-30 • via Nuitee
N
Nikkea • solo_traveller • us
1
2026-01-29 • via Nuitee
T
Tayor • couple • us
8
Wish our stay was longer. We'll be back!
Pros:

Staff were great. Everyone was so nice and helpful. Seemed like such a fun environment to work. Wish my stay was longer.

Cons:

Wish there was room service.

2026-01-29 • via Nuitee
D
Danielle • solo_traveller • us
3
2026-01-27 • via Nuitee
E
Elissa • couple • us
2
I was charged twice, do not book through booking.com
Pros:

I was double charged

Cons:

I was charged twice

2026-01-20 • via Nuitee
N
Navigator684727 • NONE
2
Great Hotel
Pros:

Convenient and safe parking, a clean facility, great breakfast, and friendly staff. This is a GREAT hotel!!

2026-01-19 • via Tripadvisor
J
Jonathan • extended_group • us
10
2026-01-19 • via Nuitee
E
Edward • solo_traveller • us
5
Decent. but I wouldn't pick this place if I had to return.
Pros:

The location was excellent. A decent little walk to U Chicago campus, and it was a pretty safe for those unfamiliar with the cities.

Cons:

The hot breakfast was almost as bad as if it were to have come out of the microwave. If you're faced with a choice, don't pay for it and get breakfast elsewhere. The bathroom smelled pretty bad too as if there was back-ventilation from the drains.

2026-01-19 • via Nuitee
J
Joline • family_with_children • us
8
Cons:

When front desk realized we needed parking, they could have told us we needed the room key to get out of the parking garage. Instead we had to ask another guest to help us get back onto retrieve the key we turned in and then back down again.

2026-01-19 • via Nuitee
J
Jeanne • solo_traveller • us
10
2026-01-19 • via Nuitee
B
Brendan • extended_group • us
7
2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
10
2026-01-19 • via Nuitee
J
Julia • solo_traveller • us
10
Pros:

The staff are great and the room was everything I needed - clean, comfortable, and quiet. Both times I’ve stayed at this hotel, I’ve had a good experience. Great location, too!

2026-01-19 • via Nuitee
G
Gregg • family_with_children • us
9
2026-01-19 • via Nuitee
R
Randi • family_with_children • us
2
Uncomfortable and creepy.
Pros:

The bed was comfortable.

Cons:

When I arrived the room was in disarray and TV was in the middle of a movie like the room was in use. I called the desk and they said the room had just been checked and they leave it that way. The pull out couch was have open and cabinets and drawers open. TV on. It truly seemed in use. The front desk did not give us another room and it was creepy.

2026-01-19 • via Nuitee
R
Raul • family_with_children • us
7
agradable
Pros:

.me gusto el servicio y las instalaciones

Cons:

Mi problema fue con el apartcamiento porque solicite pagarlo pero no pude aparcarme en el mismo hotel, me fue necesario pagar en el estacionamiento fuera del hotel, esto me provoco que recibiera una multa porque segun ellos no habia hecho el pago, despues hice la aclaracion pero me causo un problema extra que pude haber evitado si ustedes me hubieran dado el servicio

2026-01-19 • via Nuitee