Residence Inn by Marriott Boston Downtown Seaport

Hotels
•
Residence Inn
9.2 (384 reviews)
370 Congress Street , Boston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Room Quality
Friendly staff
Atmosphere
Cons:
Customer service issues
Limited healthy food choices
High price for parking

Categories

Cleanliness
9.75
Hotel was extremely clean, loved the decor, overall cleanliness is a strong point.
Service
8.72
Mixed feedback with emphasis on poor customer service experience in specific incidents.
Location
10
Great location, close to everything in the seaport.
Room Quality
9.21
Spacious and tidy rooms, good water pressure, but some discomfort with pillows.
Amenities
9.24
Amenities were appreciated, but breakfast could use healthier options.
Value for Money
8.7
Considered expensive for what is offered.
Food and Beverage
8.25
Breakfast had many options but overall quality was average, with limited dinner options.
Overall Experience
9.74
Pleasant experience overall from check-in to check-out, with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:16

Property Description

Convenient Location in Boston City Centre
Located just a 10-minute walk from South Station rail station, our hotel offers a prime spot in the heart of Boston. Enjoy easy access to the Boston Children’s museum and other attractions nearby.

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in each room, complete with a hob, oven, microwave, and refrigerator. Our brightly decorated rooms also feature a flat-screen TV and a sofa bed for your comfort.

Complimentary Wi-Fi and Fitness Center
Stay connected with free Wi-Fi throughout the hotel and make use of our fitness center during your stay. Our 24-hour front desk is always available to assist you.

Book your stay at the Residence Inn by Marriott Boston Downtown Seaport for a comfortable and convenient experience in Boston!

Important information:

Please note, guests bringing a pet will be charged a fee of USD 100.

Guests under the age of 21 can only check in with a parent or official guardian.

Please note, guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9.2
Based on 384 reviews
Cleanliness: 9.75
Service: 8.72
Location: 10
Room Quality: 9.21
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.25
Overall Experience: 9.74
M
Mary • couple • us
10
Great stay
Pros:

Great room. Super comfortable bed. Close to all attractions.

Cons:

Parking is a bit confusing

2026-07-18 • via Nuitee
D
Diego • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Sharon • family_with_children • us
9
Pleasant. Staff friendly. Would have enjoyed snack menu at bar served later in evening.
2026-07-15 • via Nuitee
L
Lisa • family_with_children • us
10
This was a great hotel in the Seaport that I will definitely use again.
Pros:

I liked the style of the hotel, the location, and the service. Because of Sail250, the Seaport was very busy, so it was nice that this hotel was a little tucked away and had a small lot we could temporarily park while checking in, before moving to the garage. We were there early, so the room was not ready, but they stowed our bags and texted us when it was.

The front desk manager (I forgot to get her name) was lovely and gave us all the details we needed. My son was arriving late to Logan, and his name was added so when he arrived, he could come to the desk and get the extra key. It was very helpful that there was someone at the desk around the clock. Breakfast the next morning was included and had a nice selection. The staff was right on top of replacing things that were running out (forks, food, half & half) as it was very busy.

Cons:

Nothing actually. This was a more expensive hotel stay due to what was going on in Boston, and thankfully the staff and hotel supported that. Parking of course was extra, but it was right next door, easy to access, and less than I would have paid for the day and overnight someplace else in Boston.

2026-07-14 • via Nuitee
S
Shelley • family_with_children • us
5
Great room and lobby, disturbances in the hallway with kids playing ball and barking dogs at night.
Pros:

The style of the building and history of the location were great and the room itself was unique for a Residence Inn. It really felt like it fit into the architecture of the building and was very comfortable and spacious.

Cons:

There were people playing soccer late one night in the hallway and the balls were being kicked off of the hallway walls outside our room and up and down the hallway. Also there were very loud bangs overhead, louder than usually expected in a normal hotel stay. There was a barking dog right next door that was barking for hours when we were trying to sleep to get up for our flight the next morning. These disturbances happened on different nights so I had to call down twice. I never call down when staying at a hotel for things typically. The staff was also notified on my checkout downstairs when they asked me how I liked my stay. I don't feel they cared too much about the loud disturbances right outside my room and above even though I called down and they asked about it when I left.

2026-07-13 • via Nuitee
J
John • extended_group • gb
9
2026-07-11 • via Nuitee
J
John • extended_group • gb
10
2026-07-11 • via Nuitee
R
robert • extended_group • gb
8
2026-07-11 • via Nuitee
E
ed • couple • us
9
2026-07-07 • via Nuitee
P
Philip • family_with_children • us
10
2026-06-29 • via Nuitee
G
George • extended_group • us
9
2026-06-28 • via Nuitee
T
Thaïna • extended_group • ca
9
2026-06-23 • via Nuitee
L
Laura • couple • ie
10
2026-06-17 • via Nuitee
D
Denise McIntosh • extended_group • gb
10
2026-06-17 • via Nuitee
A
Arun Raghavendran • family_with_children • us
8
Average experience compared to other Residence Inn properties.
Pros:

Nice ambience, spacious rooms. Front desk was very helpful.

Cons:

Nosy maintenance staff. The maintenance guys came twice to check if there was any water leakage from our room. The breakfast was average.

2026-06-03 • via Nuitee
J
Jason • family_with_children • za
9
2026-05-29 • via Nuitee
I
Ivana • couple • cz
8
2026-05-18 • via Nuitee
J
Jerry • couple • us
10
2026-05-16 • via Nuitee
D
David • solo_traveller • gb
9
Overall pleased
Pros:

The room and location .. the quick access to lobby

Cons:

Breakfast wasnt spectacular but it was free

2026-05-11 • via Nuitee
D
David • solo_traveller • us
9
2026-05-09 • via Nuitee