Omni Nashville Hotel

Hotels
•
Omni Hotels
9.1 (1578 reviews)
250 Rep. John Lewis Way South , Nashville , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent food options
Cons:
Housekeeping issues
Customer service complaints

Categories

Cleanliness
8.31
Rooms were neat and clean, but some guests had issues with housekeeping.
Service
9.28
Most staff were praised for their helpfulness and friendliness, though there was a notable complaint regarding customer service.
Location
9.82
Great downtown location close to attractions and easy to explore.
Room Quality
9.27
Rooms were spacious, spotless, and comfortable, with great views.
Amenities
8.8
Good range of amenities, including a great gluten-free breakfast.
Value for Money
8.26
Overall experience supports value, but the fraud claim affected perceptions.
Food and Beverage
9.31
Highly rated gluten-free breakfast options received positive feedback.
Overall Experience
9.78
A generally exceptional experience despite a few negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Rooftop Swimming Pool and Fitness Centre

The Omni Hotel Nashville offers a luxurious experience with its rooftop swimming pool and fully-equipped fitness centre. Guests can enjoy a refreshing swim with a view or maintain their fitness routine during their stay.

On-Site Restaurants and Poolside Bar

Indulge in a culinary journey at the hotel's 5 on-site restaurants, including a seasonal poolside bar. From gourmet meals to refreshing drinks by the pool, there is something to satisfy every craving without having to leave the property.

Spa Services and 24-Hour Reception

Relax and rejuvenate at the on-site spa offering massages, facials, and body treatments. Additionally, the 24-hour reception ensures that guests receive assistance and services at any time of the day.

Experience the best of Nashville at Omni Hotel - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Apr 1, 2026 until Sun, Apr 5, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$27.31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 1578 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
S
Scorpio_C7 • solo_traveller • us
10
Pros:

I love everything

Cons:

While I was a little disappointed that my room wasn't available until after 4pm, I really want to commend the front desk staff. They were absolutely amazing when it came to customer service, and they even offered complimentary drinks to make up for the inconvenience.

2026-03-28 • via Nuitee
F
Felecia • family_with_children • us
7
Check-in/Check-out Process Inconveniences
Pros:

The location was ideal for the event we were attending. The hotel was clean and the beds were comfortable. The cost was somewhat reasonable given the events happening that weekend.

Cons:

The check-in experience was NOT good. The Receptionist who checked me in was friendly, professional, and helpful. Unfortunately, she provided me with a key to a room that was already occupied. My key did not work on the elevator or on the door. We knocked on the door and, the occupants in the room confirmed they were assigned that room.

When I returned to the desk and attempted to get the situation corrected, I realized my ID had been misplaced. It had been a long day. The 2nd Receptionist would not assist me, but did offer me a bottle of water to take with me while I searched for my ID. Luckily the 1st Receptionist recognized me. She apologized for the error and corrected the room issue. She was AMAZING!! Thankfully I found my ID and I was able to make it on time to my Uber taking me to my event event.

The shower was nice with great pressure. The room was clean, and the bed was comfortable. The location was IDEAL for the event I was attending. We had a good night stay.

The next day while preparing to check out, I received a text stating I could do a contactless check out by using the link in an e-mail. That would have been ideal because we were checking out early. Unfortunately, I did not receive the e-mail and had to go to the front desk to check out. I encountered Receptionist #2, but opted to use another attendant. I requested a copy of my receipt to confirm the fees were accurate.

Overall, I would stay at the OMNI again. It is a beautiful hotel. I just hope my check-in and check out experience is less eventful. I hope my feedback is helpful.

2026-03-26 • via Nuitee
K
Kim • couple • us
10
Pros:

Upscale, fun hotel good food

2026-03-21 • via Nuitee
C
Christopher • family_with_children • us
9
2026-03-21 • via Nuitee
R
Richard • extended_group • au
10
2026-03-16 • via Nuitee
M
Madison • couple • us
1
They have NO CLUE what they're doing! Get ready to be double charged and charged some more!!
Pros:

Nothing to say.

Cons:

To be so highly rated, your front desk has absolutely no clue what they are doing. I paid for this reservation in FULL on booking.com MONTHS in advance. The front desk couldn't see that and continued to say it wasn't paid in full. I was charged a $100.01 incidental fee (understood) and then upon checkout, I was charged another $100.01 (made no sense). Still at checkout, I was told it wasn't paid for. Someone had to assist the lady to show her where to find the booking.com payment.... I had called and spoke to someone over the phone Friday and confirmed they showed it paid.
I waited until Tuesday to see if the two 100.01 charges were lifted, they weren't. I had to call the accounting department and the lady had to call the credit card processor to get them lifted, ONLY for the first 100.01 incidental fee to be lifted, NOT the second AND I was charged again for the full balance of $930.89, which made my account extremely negative. This weekend reservation was a Christmas present for my parents, and utterly a catastrophe as soon as they got there. We specifically picked this due to be one of the most highly rated and nicest hotels in Nashville, but with the experience and customer service, I can promise you - we will NEVER book again. Worst experience I've ever had with a hotel.

2026-03-11 • via Nuitee
E
Enzo • couple • us
8
Pros:

All facilities

Cons:

Hair in shower and shampoo bottles

2026-03-07 • via Nuitee
A
Anne • family_with_children • us
10
2026-03-06 • via Nuitee
R
Rita • family_with_children • us
10
2026-03-02 • via Nuitee
E
Eddie • couple • us
10
2026-02-26 • via Nuitee
B
Barnett, Sr. • couple • us
10
Omni was a great place to stay.
Pros:

Location great. Food excellent!

Cons:

None

2026-02-25 • via Nuitee
T
thierry • couple • fr
8
Très bien
Pros:

L’emplacement le calme la proximité du salons des congrès

Cons:

Attendre que l’on nous place au PDJ

2026-02-24 • via Nuitee
B
B • couple • us
10
2026-02-24 • via Nuitee
C
Calderón • family_with_children • us
10
2026-01-28 • via Nuitee
D
Debbie • solo_traveller • us
10
Fabulous couples get away.
Pros:

Friendly staff

Cons:

Nothing

2026-01-27 • via Nuitee
F
Fujiko • solo_traveller • jp
10
2026-01-25 • via Nuitee
C
ckretz13 • Business • Roanoke, Texas
10
Great Hotel in Nashville
Pros:

The Omni in Nashville is a beautiful property filled with music history, great food and live music. Their recently opened bar in the lobby is a welcome addition. The views in the rooms facing Broadway is fantastic. Love the board meeting rooms and gym!

2026-01-21 • via Tripadvisor
A
Andrea • couple • us
10
Excellent
Pros:

Location and the amenities, very convenient to eat there and having the convenience of two bars. Staff very helpful.

2026-01-19 • via Nuitee
S
Sara • extended_group • us
7
Pros:

There for 3 days and pool was closed for cleaning everytime we tried to visit. The roof top pool was my reason for choosing this location.

2026-01-19 • via Nuitee
J
Jessica • couple • us
9
Pros:

Buffet breakfast was delicious. Service was impeccable.

Cons:

Bob's steakhouse food was not great. I was expecting much more for a high rated steakhouse in a large city.

2026-01-19 • via Nuitee