Omni Nashville Hotel

Hotels
Omni Hotels
9.1 (1674 reviews)
250 Rep. John Lewis Way South , Nashville , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent food options
Cons:
Housekeeping issues
Customer service complaints

Categories

Cleanliness
8.31
Rooms were neat and clean, but some guests had issues with housekeeping.
Service
9.28
Most staff were praised for their helpfulness and friendliness, though there was a notable complaint regarding customer service.
Location
9.82
Great downtown location close to attractions and easy to explore.
Room Quality
9.27
Rooms were spacious, spotless, and comfortable, with great views.
Amenities
8.8
Good range of amenities, including a great gluten-free breakfast.
Value for Money
8.26
Overall experience supports value, but the fraud claim affected perceptions.
Food and Beverage
9.31
Highly rated gluten-free breakfast options received positive feedback.
Overall Experience
9.78
A generally exceptional experience despite a few negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Rooftop Swimming Pool and Fitness Centre

The Omni Hotel Nashville offers a luxurious experience with its rooftop swimming pool and fully-equipped fitness centre. Guests can enjoy a refreshing swim with a view or maintain their fitness routine during their stay.

On-Site Restaurants and Poolside Bar

Indulge in a culinary journey at the hotel's 5 on-site restaurants, including a seasonal poolside bar. From gourmet meals to refreshing drinks by the pool, there is something to satisfy every craving without having to leave the property.

Spa Services and 24-Hour Reception

Relax and rejuvenate at the on-site spa offering massages, facials, and body treatments. Additionally, the 24-hour reception ensures that guests receive assistance and services at any time of the day.

Experience the best of Nashville at Omni Hotel - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$27.31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 1674 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
R
Rona couple us
10
2026-05-30 via Nuitee
K
K4523DIjoshd Business
10
Perfect Place for Business
Pros:

Great hotel and conference center located in a prime location just an easy walk away to Broadway. Excellent conference experience and conveniently connected to the Country Music Hall of Fame. Highly recommended for any business event.

2026-05-29 via Tripadvisor
1
119pattyb Couples Nashville, Davidson County, Tennessee
8
Birthday Getaway
Pros:

We decided to stay here for my birthday weekend. We stayed here when the Omni was just built back in 2013. Not many hotels in Nashville back then.

We ubered and were met with a traffic jam at the entrance and a long line to check in. We had an expensive suite which was very nice. When we booked we were told we would have the coffee delivery service, but upon check in we were told no. They did give us coupons to use downstairs. They brought us a bottle of Cava and a cheese and cracker plate for my birthday. Our room looked and felt like it had recently been redone. New chairs and a comfortable bed. The water pressure in the shower was weak.

The pool had opened just a day or so before and had limited service. The server from Barlines was tending to it. Full service was to open soon they said. No umbrellas which are really needed in the hot temps. Not sure if they have them but I don’t think so.

One of our favorite restaurant Bab’s is downstairs which was convenient for my birthday dinner.

We paid for an early check in which was $ 50.00. The destination fee is $30.00 which I believe everyone pays. Lots of tax in Nashville, almost 9.75% sales tax and more. It really adds up for sure. We spent over 1,000 a night for our room. Not sure how much parking is.

Since we live here and it was a special occasion we felt it was worth it.

2026-05-29 via Tripadvisor
S
samanthal888 NONE
10
Great stay and location
Pros:

It is a beautiful hotel in a perfect location with all you could possibly need. Staff was super accommodating as well. Coffee shop downstairs is key.

2026-05-27 via Tripadvisor
S
Safari23366606061 NONE
10
Best In Nashville
Pros:

Best hotel I’ve stayed in for a while. Perfect location. Amazing staff and amenities. We will definitely be returning. I wouldn’t look anywhere else when returning to Nashville.

2026-05-27 via Tripadvisor
C
chenycea2025 Business
10
Great Hotel
Pros:

I had an amazing experience during my stay at the Omni Hotel and Resort from the time that I checked in until the time I checked out. The staff were so welcoming. Great Hotel worth every dime.

2026-05-26 via Tripadvisor
S
Shiree couple nz
10
Stunning hotel
Pros:

Super friendly.

2026-05-26 via Nuitee
J
JOSE ANTONIO solo_traveller es
10
2026-05-26 via Nuitee
C
clare couple gb
8
A comfortable stay in a good location
Pros:

Nice large room which was clean and had all the amenities needed. Lots of facilities at the hotel - restaurants, spa, shops, gym etc. Friendly valets and bell hops. An hour long late check out was offered for free which was helpful.

Cons:

Shower curtain in the bathroom - bit outdated for a four star hotel - as well as polystyrene cups for coffee in the room. Pillows in the bedroom were SO uncomfortable! Stocked mini bar would’ve been a good touch as opposed to an empty fridge. Valet parking extortionately priced!

We told the hotel we were on honeymoon yet they didn’t do anything extra to make our stay more special which was a little disappointing.

2026-05-25 via Nuitee
M
Macy couple us
10
2026-05-24 via Nuitee
2
223derwinh Business
10
GREAT HOTEL
Pros:

After reading the reviews for the Omni Nashville Hotel, I called the Hotel and spoke to the Front Desk Manager Danielle. I asked her about the Hotel and the negative reviews that were posted. She assured me that the issues in the reviews had been taken care of and that she would see to make sure that my stay would be enjoyable.
When I arrived at the Hotel Danielle made sure that we were given a nice room and had a welcome basket with some of the local treats included. The room was not dated as expressed in reviews. During the stay Danielle checked to make sure that everything was fine with the room and told me to call her if I needed anything to make our stay enjoyable.
Contrary to reviews, housekeeping was excellent. Shawna, who made up our room, was friendly and did whatever she could to accommodate us. As we always wipe down our entire room with wipes and Lysol the entire room, Shawna according to our instructions just changed the sheets, empty our rubbish cans and left fresh towels on the counter.
I spoke to Danielle several times during our stay and she was always friendly and professional and provided service beyond our expectations. Danielle provided information as to what to do and see and gave recommendations for dining. Don’t ever lose this employee as she is definitely an asset to your Establishment.
I have been to Nashville over TEN (10) times and have never enjoyed Nashville. I normally cringe when I hear that the site location is Nashville. My conventions normally book the Gaylord Opryland Hotel.
I really enjoyed this trip and if I am ever back in Nashville, I will definitely book the Omni Nashville Hotel.

2026-05-21 via Tripadvisor
K
Karen couple us
10
Enjoyed our time in downtown Nashville
Pros:

Everything was as expected. No disappointments whatsoever.

2026-05-21 via Nuitee
C
corrinned88 NONE
10
Exceptional Experience
Pros:

I can not recommend the Omni Nashville Hotel enough. This was my 2nd time staying here and both times did not disappoint. Staff is excellent at this hotel. Food on site is great, lots of choices, Rooms were very comfortable. Hotel is in great location, you can walk to everything!

2026-05-20 via Tripadvisor
A
angelavQ5305ET NONE
10
Gorgeous property
Pros:

FABULOUS! The views are beautiful, the room was fantastic, clean property with many anemities, friendly and helpful staff, great location with easy walk to the restaurants, bars and shopping, short drive to 12 South, Franklin and more. Highly recommend!

2026-05-19 via Tripadvisor
M
Miller family_with_children us
10
Cons:

The gentleman checking us in had 0 sense of humor and next to no personality.

2026-05-19 via Nuitee
J
Jason couple us
10
2026-05-18 via Nuitee
M
molina couple us
9
Pros:

The location is amazing, staff super friendly and helpful, the hotel is beautiful

Cons:

In our roomthe carpet was frayed/torn at the edge near tiles. The glass door to the shower was chipped in several spots because it didn’t line up properly.

2026-05-18 via Nuitee
J
Joseph solo_traveller us
10
It was perfect for our weekend getaway!
Pros:

Room size, location, clean, great staff

Cons:

It all great !

2026-05-18 via Nuitee
S
Soraya couple gb
10
The service was so nice, the room was clean and good location
Pros:

Location and the service

Cons:

-

2026-05-16 via Nuitee
J
Justin couple us
9
Nice hotel, well run, great location, great pool
Pros:

Pool.

Cons:

Steam room would be nice.

2026-05-15 via Nuitee