PURO Kraków Stare Miasto

Hotels
9.4 (7605 reviews)
Ogrodowa 10 , Kraków , pl

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Variety and quality of food
Cons:
Small room sizes
Service delays at breakfast
Cleanliness issues noted

Categories

Cleanliness
8.56
Some reviews noted cleanliness issues like a not very clean carpet.
Service
9.53
Overall, the staff was described as friendly and helpful, with some minor service delays.
Location
10
Multiple reviews praised the hotel for its excellent location near key attractions.
Room Quality
9.07
A few guests mentioned rooms being slightly small and cold, but overall comfort was highlighted.
Amenities
9.52
Amenities were well-reviewed, with comments on available beverages and breakfast options.
Value for Money
9.05
Value was generally perceived as good, with some mentioning concerns over room sizes.
Food and Beverage
9.51
Breakfast received high praise for variety and quality, despite some service issues.
Overall Experience
9.96
The overall experience was largely positive, marked by location and service satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:39

Property Description

Luxurious Accommodation with Modern Amenities
Experience the modern and stylish PURO Kraków Stare Miasto, located just 1 km from the Main Market Square. Each room offers air conditioning, free Wi-Fi, a tablet, a 49-inch TV, and a safety deposit box.

Relaxing Lounge and Gastronomic Delights
Unwind in the hotel's lounge or indulge in classic dishes with a modern twist at HINT Kraków gastropub. Enjoy comfort food and a cozy ambiance during your stay.

Convenient Location for Exploring
Situated near Kraków Główny Train Station and Galeria Krakowska shopping mall, our hotel offers easy access to popular attractions and amenities. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 100 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for 100 zł per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 7605 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 9.07
Amenities: 9.52
Value for Money: 9.05
Food and Beverage: 9.51
Overall Experience: 9.96
N
Nir • extended_group • il
9
ממליצים מאוד
Pros:

מלון נקי ומתוחזק היטב. מיקום מעולה קרוב למרכז העתיק.
צוות ידידותי ושירותי, ארוחת בוקר טובה מאוד

2026-06-20 • via Nuitee
M
Merav • solo_traveller • il
9
2026-06-20 • via Nuitee
A
Alina • couple • pl
9
2026-06-20 • via Nuitee
T
Thomas • solo_traveller • de
9
Die Ansprüche, die ich an das Hotel hatte, wurden eingelöst.
Pros:

Für mich entscheidend für die Wahl des Hotels war die Lage.

Cons:

Abends mehr Licht im Zimmer.

2026-06-19 • via Nuitee
J
Jenni • family_with_children • fi
10
2026-06-19 • via Nuitee
J
Julia • couple • es
10
2026-06-19 • via Nuitee
B
Boris • solo_traveller • il
10
2026-06-19 • via Nuitee
L
Leonie • couple • au
10
Loved our stay at Puro. Staff were friendly, food was delicious. Rooms were clean, pretty and functional. Location was e
2026-06-19 • via Nuitee
K
Katarzyna • solo_traveller • pl
10
2026-06-18 • via Nuitee
V
Valerija • couple • no
10
2026-06-17 • via Nuitee
H
Hubert • solo_traveller • pl
10
2026-06-17 • via Nuitee
S
Storyteller758458 • Solo travel
8
HDMI
Pros:

Impressed with room and the HDMI socket which every hotel should have. I can plug in my iPad into the HDMI socket and watch anything on the large TV it is great.

2026-06-16 • via Tripadvisor
G
Guide31114774648 • Couples
10
Receptionist in the Hotel was do friendly and approachble name Alicja
Pros:

we really have a nice time in Hotel with the very friendly worker in the reception name Alicja, she told us everything whats better to do , she was an approchable one and we are so happy if we see her in the reception , hotel have a nice location , we can really revommend this Hotel

2026-06-16 • via Tripadvisor
O
Oleksandr • solo_traveller • ua
9
2026-06-16 • via Nuitee
C
Cathrine • family_with_children • no
8
2026-06-16 • via Nuitee
L
LAURA • solo_traveller • es
10
Pros:

Ubicación y que era moderno

Cons:

Coste desayuno caro

2026-06-16 • via Nuitee
A
Alina • solo_traveller • ua
10
2026-06-16 • via Nuitee
B
brizzcupell • Family • Rio de Janeiro, State of Rio de Janeiro
8
Hotel with an excellent location, but questionable value for money.
Pros:

The highlight of this hotel, without a doubt, is its location. It's opposite the train station and a shopping center, making it easy to get around and find food. It's no more than 15 minutes from the central square. Regarding the room, which had two single beds, it seemed considerably small. It was fully automated via tablet. As for the breakfast, there was little variety.

2026-06-15 • via Tripadvisor
V
Vesterlyng • solo_traveller • dk
8
Pros:

Most of the staff was friendly and smiling .. in the evening in the restaurant they had one younger waitress who did a fantastic job, helping, smiling and talking.. 5 stars to her

Cons:

Pretty much liked it all. Won't complain

2026-06-15 • via Nuitee
G
Gabriela • solo_traveller • pl
10
2026-06-15 • via Nuitee