Metropolitan Boutique Hotel

Excellent room, facilities and friendly staff. Location ideal to walk to all the sites. Thorougly enjoyed Fab Fusion restaurant for a meal. Exceptional!

Exceptionally clean, helpful staff and in a great location

Friendly staff, very clean and in a great location

Great location and polite and friendly staff

Hyvä sijainti, ystävällinen henkilökunta, jotka selvästi tekivät pienellä porukalla pääsiäisestä johtuen pitkiä päiviä. Pitkät päivät eivät kuitenkaan näkyneet palvelun heikentymisenä. Siistijöillä oli pelisilmää. Huone siivottiin aina aamupalan aikana.

La habitación, ubicación y amabilidad del personal

The room was lovely and the staff were extremely helpful and very pleasant. The hotel was in a great location with plenty of restaurants close by and an easy walk into the main square.

Perfectly located inbetween the Jewish Quarter and the Old Town. Friendly, helpful staff, spacious room beautiful decor, comfy bed, water cooler, good choice of breakfast options, happy hour 4-6pm daily.

ausgezeichnetes, vielfältiges Frühstück, Lage mitten im jüdischen Viertel, zu Fuß ist man überall innerhalb von 20 Minuten, mehrere Straßenbahnen vor der Tür, schönes, gepflegtes Hotel, ausgezeichnetes, hochwertiges Abendessen

I was disappointed with my stay due to an ongoing issue with a strong fusty smell in the room. I reported it to reception and I was told the hotel was fully booked.

I was assured that an air “oscillator” or purifier would be placed in the room while I went out to dinner, which seemed like a reasonable temporary solution. However, when I returned later that evening, nothing had been done. The smell remained just as noticeable.

I was advised to keep the windows open, despite already explaining that I had done exactly that throughout the previous night with no improvement. Even after being out all day with the windows left open, I came back to the same persistent odour. It had a damp, musty quality—like carpets that had been recently cleaned but not properly dried.

Overall, the lack of follow-through and ineffective handling of the issue made the stay quite uncomfortable. I understand that hotels can be fully booked, but I would have expected more proactive effort to resolve or at least mitigate the problem.

Excellent location for Jewish Quater and a 15 min walk to Old Town. Very very clean. Comfortable. Lovely modern decor and furnishings. Lovely relaxing vibe. Staff are professional, helpful and friendly.

We’ve stayed at the Metropolitan Boutique Hotel in Kraków a few years ago and had a fantastic experience, which made us excited to return. Unfortunately, this visit has been very disappointing, and it feels like the hotel has declined significantly since our last stay.

The only thing that has remained consistently good is the central location—it’s ideal for exploring the city. The staff are also mostly present and appear to be working hard, although they often seem too busy to engage or address issues.

However, cleanliness has been a real concern this time. One of our rooms had a strong damp smell, and in another, we even found a bogey on the wall, which is completely unacceptable for a hotel that claims to be 4-star.

The biggest issue by far has been the noise. It has completely ruined our trip. Hotel etiquette seems non-existent—guests shouting in corridors, doors constantly slamming, and loud music thumping from rooms. Noise seems to briefly settle around midnight, only to start again at 5am. If you’re unlucky enough to have a room at the front of the hotel, you can forget about sleeping altogether due to traffic, people outside, and even the rubbish collection early in the morning.

We chose not to complain during our stay, mainly because the staff always seemed overwhelmed, and we were only returning to the room to try and sleep—which we increasingly dreaded due to the conditions. We also didn’t want to risk moving rooms, as we were located just next door but one from other people in our party, and there was no guarantee we would be placed near them again, which was important to us.

The rooms themselves are also uncomfortable and poorly set up. In one room, what appeared to be a double bed was actually two single beds pushed together, and the duvet was essentially just a single duvet sheet folded over, which provided very little comfort or warmth. The mattress is extremely hard, while the pillows are overly soft—but not in a good way. There is a fridge, but it’s packed full of paid items, leaving no space for your own things, which is inconvenient.

Overall, this no longer feels like a boutique 4-star hotel—more like a hostel in terms of noise and atmosphere. Sadly, it has lost us as returning customers.

That said, this may not be every guest’s experience, particularly depending on the behaviour of others staying at the hotel during your visit. However, as someone with high standards and based on our previous stay, this experience fell well below expectations. Hopefully improvements can be made, as this hotel clearly has the potential to be great again.