Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.4 (111 reviews)
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432 , Batam , ID
62-778-7415888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Area shuttle (surcharge)
Carport
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Nice pool and gym

Categories

Cleanliness
7.86
Standard quality for this hotel tier.
Service
8.83
Staff were amazing.
Location
8.87
Close to the harbour and walking distance to lots of eating and drinking places.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Nice pool and gym.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.36
Standard quality for this hotel tier.
Overall Experience
8.33
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:22

Property Description

Pampering Spa Services:
Indulge in massages and relaxation at our spa for the ultimate pampering experience during your stay.

Recreational Activities:
From the outdoor pool to the sauna and fitness center, plenty of options await for your leisure and wellness needs.

Convenience and Culinary Delights:
Enjoy complimentary Wi-Fi, concierge services, and delicious dining options at our Chinese restaurant or through 24-hour room service. Don't miss the opportunity to savor a buffet breakfast or sip cocktails at the bar/lounge.

Book your unforgettable stay at Swiss-Belhotel Harbour Bay now and experience the perfect blend of luxury and leisure!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 111 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
B
Benny • solo_traveller • dk
10
Pros:

Everything is god

2026-07-08 • via Nuitee
A
Ary • couple • sg
8
2026-07-07 • via Nuitee
A
Ary • couple • sg
8
2026-07-07 • via Nuitee
N
NOR • extended_group • sg
10
2026-07-06 • via Nuitee
P
PO LING • extended_group • hk
4
Disappointed
Pros:

The staff were friendly and welcoming.

Cons:

This hotel stay was a very unpleasant experience. We thought it was a branded hotel, and although it might be a bit dated, we expected it to be well-maintained. However, we were deeply disappointed after check-in. Some of the facilities in the room were broken, the bathroom faucet fell off, and the towels were worn and old. That said, the staff were friendly and welcoming. Still, we were extremely disappointed overall.

2026-07-05 • via Nuitee
S
Siti Nor Aminah • couple • sg
10
Awesome 🤩
Pros:

Accessibility

Cons:

NA

2026-07-05 • via Nuitee
A
Astuti • solo_traveller • my
9
2026-07-03 • via Nuitee
S
Sani • couple • sg
10
2026-07-01 • via Nuitee
F
Firdaus • extended_group • my
8
Cosy and easy
Pros:

Near to harbour bay

Cons:

Lobi too cramp for big group

2026-06-30 • via Nuitee
M
Mahesh • family_with_children • in
1
an unclean, stale, and possibly moldy smelly floor and rooms
Cons:

Disappointing Stay – Poor Housekeeping and Check-in Experience

I booked this hotel two weeks in advance, specifically requesting a Large Double Bed room and an early check-in between 1:00 PM and 2:00 PM. The hotel confirmed my reservation but mentioned that early check-in was subject to room availability, which I understood.

However, I arrived at the hotel at 3:20 PM, well after the official check-in time of 2:00 PM, and there was still a long queue at reception. The check-in process was extremely slow.

When it was finally my turn, I was informed that my Large Double Bed room was not ready and that only Twin Bed rooms were available. I was asked to wait while they checked with housekeeping. After waiting 20 minutes, I asked for an update, but the response was still, "We are waiting for housekeeping." After another 30 minutes, I received the same answer.

It is very disappointing that even after 4:00 PM, my room was still not ready despite the official check-in time being 2:00 PM. I was finally given my room at 4:10 PM, after waiting for almost 50 minutes, with only a brief apology.

Unfortunately, the disappointment continued after entering the room. The entire 8th-floor corridor had a stale, musty smell, and the room itself had the same unpleasant odor. I had to keep the air conditioner and windows open for around 15–20 minutes before the smell improved, which made me question whether the room had been properly cleaned before my arrival.

The cleanliness was below expectations:

Bed sheets had visible stains.
Pillowcases looked old and not properly cleaned.
Towels appeared very old, with stains and signs of heavy use.
The toilet had long-term stains, making it look unhygienic.
Toothbrushes were simply placed beside the washbasin, and no cotton buds (earbuds) were provided.
Only one coffee cup was provided, even though the room was booked for two guests.

2026-06-29 • via Nuitee
A
Adam Nohero • solo_traveller • sg
8
Pros:

The food at Citrus

2026-06-29 • via Nuitee
A
Adventure 007 • extended_group • kh
7
Pros:

Bathroom need to be more deep clean

2026-06-29 • via Nuitee
S
Shafwan • solo_traveller • my
10
Best place ever to stay in batam
Pros:

Near to all shopping place and also have good food

Cons:

Nothing

2026-06-29 • via Nuitee
S
shah eran • solo_traveller • sg
7
2026-06-28 • via Nuitee
A
Astuti • solo_traveller • my
10
2026-06-27 • via Nuitee
A
Adventure 007 • extended_group • kh
7
Pros:

Location

2026-06-26 • via Nuitee
D
Dahlan • solo_traveller • sg
10
2026-06-26 • via Nuitee
A
Augustine • couple • sg
8
Value for money
Pros:

Close to harbour Bay

Cons:

Doors lock and access cards malfunction.

2026-06-22 • via Nuitee
J
JT • solo_traveller • sg
9
Great value for money
Pros:

Close to ferry terminal, polite staff, has netflix in the room and good wifi.

Cons:

Nil

2026-06-20 • via Nuitee
J
jayadass • solo_traveller • my
5
2026-06-18 • via Nuitee