Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.6 (1301 reviews)
Jl. Duyung, Sei Jodoh, Batu Ampar Batam , Nagoya , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near Harbour Bay ferry, shops and eateries
Friendly and welcoming staff (named praise for Melan)
Spacious rooms with separate shower and bathtub; walk-in wardrobe
Free shuttle to nearby mall / good accessibility
Varied and satisfying breakfast
Good overall facilities
Cons:
Housekeeping issues: stains, old towels, musty/moldy smells
Slow check-in; room sometimes not ready on time
Some room facilities broken and rooms feel dated
No fridge in some rooms
Restaurant has limited seating/tables
Lobby cramped for large groups

Categories

Cleanliness
6.5
Multiple reviews call out poor housekeeping: musty/stale/moldy smells on corridors and in rooms, stained bed linen and towels, and an unhygienic toilet in one report, though a few guests noted clean rooms.
Service
9
Staff are repeatedly described as friendly and welcoming (specific praise for 'Melan'); however, there are occasional service slowdowns (notably slow check-in) that slightly temper the otherwise strong service impression.
Location
9.6
Consistently praised: very close to Harbour Bay ferry terminal, convenient to shops, eateries and walking-distance restaurants — a clear strength of the hotel.
Room Quality
7.2
Mixed feedback: some guests enjoyed spacious rooms with separate shower and bathtub and walk-in wardrobes; others reported dated rooms, broken fixtures (faucet fell off) and missing in-room amenities (no fridge).
Amenities
9
Positive notes on facilities (including a free shuttle to nearby mall) and general accessibility; some negatives include limited restaurant seating and occasional missing in-room amenities.
Value for Money
9
Not frequently mentioned, but overall sentiment implies good value given location, facilities and breakfast offering, despite some maintenance/cleanliness issues that affect perceived value.
Food and Beverage
9.9
Breakfast is described as varied and satisfying by multiple guests and the hotel restaurant (Citrus) is noted positively; minor criticism around limited Western options and seating at the restaurant.
Overall Experience
8.6
A mixed but generally positive stay: excellent location and friendly staff lift the experience, while housekeeping and some room maintenance issues are recurring negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:10

Property Description

Luxurious Rooms with Stunning Views
Indulge in the comfort of luxurious rooms at Swiss-Belhotel Harbour Bay offering breathtaking city or pool views. Enjoy modern amenities such as free WiFi, flat-screen TV, and a minibar for a truly relaxing stay.

Convenient Access and Transportation
With direct access to Swiss-Belhotel Mall and proximity to Hang Nadim International Airport and Batam Harbour Bay, exploring the city is a breeze. Take a 35-minute ferry ride to Singapore for a quick getaway.

Dining Excellence and Leisure Facilities
Savor a delightful culinary experience at Swiss Café serving Indonesian, Asian, and International dishes. Unwind by the outdoor swimming pool or stay active at the fitness centre. Book now for a memorable stay at Swiss-Belhotel Harbour Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

8.6
Based on 1301 reviews
Cleanliness: 6.5
Service: 9
Location: 9.6
Room Quality: 7.2
Amenities: 9
Value for Money: 9
Food and Beverage: 9.9
Overall Experience: 8.6
K
kb • extended_group • my
9
2026-08-28 • via Nuitee
M
Muhammad Hanafi • solo_traveller • sg
10
Pros:

Location is great. The room is spacious and clean. The staff were very helpful and nice.

Cons:

Nil.

2026-08-25 • via Nuitee
Z
zalaudin • solo_traveller • my
10
2026-08-25 • via Nuitee
R
Razali • solo_traveller • sg
8
Pros:

The check in and out was fast, the room is just nice for 2people. The a/c was good. Located close to terminal. Varieties of food around the area.

Cons:

Nothing much but is better to include breakfast in the booking.

2026-08-23 • via Nuitee
S
Siti Nor Aminah • couple • sg
10
Always my favourite go-to hotel..
Pros:

Location

Cons:

NA

2026-08-23 • via Nuitee
M
MAIZAN • extended_group • sg
8
Good staff like Syira and Christ that we feel we are welcome. My 2nd booking with the hotel. Both staff deserved the com
Pros:

Near to the terminal

Cons:

The welcome drink need to keep on stir as the coldest part was at the top and when you fill the glass, it feel normal temperature.

2026-08-23 • via Nuitee
W
Wirda • family_with_children • sg
6
Pleasant stay & convenient for shoppers to k.square mall via free shuttle from the hotel entrance.
Pros:

Location

2026-08-21 • via Nuitee
F
Fikrie • couple • us
8
2026-08-21 • via Nuitee
R
Richard • solo_traveller • sg
8
Have stayed with them than 10 years. very good location and the staff are generally very and friend
Pros:

The wash basin was choked.

Cons:

TV reception not good

2026-08-21 • via Nuitee
O
Omar • family_with_children • sg
8
Centralised to the location I intend to go.
Pros:

Breakfast

Cons:

The pool and Gym. The pool can stretch abit further. Gym equipment is limited, too much space, could have bring brought in more equipment.

2026-08-20 • via Nuitee
Z
Zainuddin • couple • sg
9
2026-08-20 • via Nuitee
S
Su Wee • couple • my
6
2026-08-19 • via Nuitee
H
Hairol Anuar • couple • my
8
2026-08-17 • via Nuitee
M
Marta • couple • it
3
Pros:

Vicinanza al porto

Cons:

Sporchissimo. Bagno pieno di muffa e schizzi di prodotti degli ospiti che hanno occupato la camera prima di noi. Puzza terribile in camera. Non insonorizzato né lato corridoio né lato esterno. Impossibile riposare prima delle 22 causa luna park di fronte.

2026-08-17 • via Nuitee
L
Liza Rohaizad • solo_traveller • sg
10
2026-08-16 • via Nuitee
M
Madhavan • solo_traveller • sg
10
Pros:

Actually the location is very near the food courts and some very nice clubs in the area.And walking distance to the ferry terminal.

Cons:

Nothing much,everything was excellent.

2026-08-15 • via Nuitee
W
Wai Mun • solo_traveller • sg
7
2026-08-12 • via Nuitee
N
Nur • solo_traveller • my
9
2026-08-12 • via Nuitee
L
Leong • family_with_children • my
8
Pros:

Location. Many restaurant at walking distance. Near to city

Cons:

Nothing

2026-08-12 • via Nuitee
G
Gerard Ervn • couple • sg
10
2026-08-11 • via Nuitee