Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.6 (1301 reviews)
Jl. Duyung, Sei Jodoh, Batu Ampar Batam , Nagoya , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near Harbour Bay ferry, shops and eateries
Friendly and welcoming staff (named praise for Melan)
Spacious rooms with separate shower and bathtub; walk-in wardrobe
Free shuttle to nearby mall / good accessibility
Varied and satisfying breakfast
Good overall facilities
Cons:
Housekeeping issues: stains, old towels, musty/moldy smells
Slow check-in; room sometimes not ready on time
Some room facilities broken and rooms feel dated
No fridge in some rooms
Restaurant has limited seating/tables
Lobby cramped for large groups

Categories

Cleanliness
6.5
Multiple reviews call out poor housekeeping: musty/stale/moldy smells on corridors and in rooms, stained bed linen and towels, and an unhygienic toilet in one report, though a few guests noted clean rooms.
Service
9
Staff are repeatedly described as friendly and welcoming (specific praise for 'Melan'); however, there are occasional service slowdowns (notably slow check-in) that slightly temper the otherwise strong service impression.
Location
9.6
Consistently praised: very close to Harbour Bay ferry terminal, convenient to shops, eateries and walking-distance restaurants — a clear strength of the hotel.
Room Quality
7.2
Mixed feedback: some guests enjoyed spacious rooms with separate shower and bathtub and walk-in wardrobes; others reported dated rooms, broken fixtures (faucet fell off) and missing in-room amenities (no fridge).
Amenities
9
Positive notes on facilities (including a free shuttle to nearby mall) and general accessibility; some negatives include limited restaurant seating and occasional missing in-room amenities.
Value for Money
9
Not frequently mentioned, but overall sentiment implies good value given location, facilities and breakfast offering, despite some maintenance/cleanliness issues that affect perceived value.
Food and Beverage
9.9
Breakfast is described as varied and satisfying by multiple guests and the hotel restaurant (Citrus) is noted positively; minor criticism around limited Western options and seating at the restaurant.
Overall Experience
8.6
A mixed but generally positive stay: excellent location and friendly staff lift the experience, while housekeeping and some room maintenance issues are recurring negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:10

Property Description

Luxurious Rooms with Stunning Views
Indulge in the comfort of luxurious rooms at Swiss-Belhotel Harbour Bay offering breathtaking city or pool views. Enjoy modern amenities such as free WiFi, flat-screen TV, and a minibar for a truly relaxing stay.

Convenient Access and Transportation
With direct access to Swiss-Belhotel Mall and proximity to Hang Nadim International Airport and Batam Harbour Bay, exploring the city is a breeze. Take a 35-minute ferry ride to Singapore for a quick getaway.

Dining Excellence and Leisure Facilities
Savor a delightful culinary experience at Swiss Café serving Indonesian, Asian, and International dishes. Unwind by the outdoor swimming pool or stay active at the fitness centre. Book now for a memorable stay at Swiss-Belhotel Harbour Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

8.6
Based on 1301 reviews
Cleanliness: 6.5
Service: 9
Location: 9.6
Room Quality: 7.2
Amenities: 9
Value for Money: 9
Food and Beverage: 9.9
Overall Experience: 8.6
S
Sharel • couple • sg
10
Pros:

Convenient

Cons:

Nil

2026-09-19 • via Nuitee
M
Mathew • solo_traveller • fr
3
Budget hotel, very poor, do yourself a favour and pay S$15 more per night and stay at an Aston Hotel
Pros:

I booked the place for the location in its proximity to the ferry terminal and I thought with "Swiss Bel Hotel" in its name it would be OK, very disappointed.

The staff were smiley (this and its location are the only positives)

Cons:

Stained bedding, old towels, filthy communal corridor (7th floor)
Single glazed windows, zero noise cancellation from the incessant noise outside (building site opposite, outdoor stage positioned 100m up the road) traffic noise etc etc
No soap in the shower, lacking basics is not on in this day and age, even for a more budget hotel.

Breakfast was one of the worst I have ever experienced across 50+ countries I have travelled

2026-09-13 • via Nuitee
M
Muhammad • solo_traveller • my
8
Pros:

Pemandangan yg menarik

Cons:

Kemudahan seperti almari tak ada

2026-09-11 • via Nuitee
M
Michelle • solo_traveller • sg
8
2026-09-10 • via Nuitee
M
MasturaZaujahJani • solo_traveller • sg
10
2026-09-09 • via Nuitee
M
MasturaZaujahJani • solo_traveller • sg
10
2026-09-09 • via Nuitee
H
Hanz • solo_traveller • sg
10
Pros:

Staff was friendly. The breakfast spread was awesome!!

2026-09-08 • via Nuitee
M
Mohd. Ahyan • solo_traveller • my
10
Maintenance staff is so helpful. They helped me to open my luggage since I forgot the passcode.
Pros:

So close to the ferry terminal

Cons:

Nothing

2026-09-07 • via Nuitee
A
Affan • solo_traveller • sg
10
Pros:

All were clean

Cons:

2 single beds combine to become queen bed

2026-09-07 • via Nuitee
R
Rose • solo_traveller • sg
10
Pros:

The hotel is very unique, this hotel provides a shaver and shaving cream! The bed is great, toilet is clean, EVERYTHING like EVERYTHING is PERFECTION 😍 The staffs were all nice and polite ❤️

Cons:

NA.

2026-09-06 • via Nuitee
L
Louro • solo_traveller • pt
10
Excellent
2026-09-06 • via Nuitee
C
Chin • solo_traveller • my
7
2026-09-06 • via Nuitee
H
Hani • couple • my
10
2026-09-05 • via Nuitee
N
Noraidawati • extended_group • sg
7
Great stay & would recommend family and friends. Keep up with the standards of great customer services.
Pros:

Near to Habour Bay ferry terminal. Staffs is helpful especially in F&B for breakfast was greeted with warm smile. The doorman is also helpful with our luggages.

Cons:

The lobby is warm did not feel the aircon especially seating on the sofa. I asked the FO lady what brand is the shower gel as it has a nice scents but she did not know should have more knowledge on the hotel products.

2026-09-04 • via Nuitee
N
Nur Shahzura • extended_group • my
10
2026-09-04 • via Nuitee
N
Nazri MANSOR • solo_traveller • my
7
pleasant and comfortable
Pros:

Location and staff

Cons:

No business centers, no gym, no swimming pool. Wifi speed inconsistent.

2026-09-04 • via Nuitee
H
Hairol Anuar • couple • my
9
2026-09-03 • via Nuitee
H
HANIZAM • couple • my
9
value for money. very near to minimatkets and restaurants
Pros:

very neat and tidy. staffs very helpful

Cons:

should made available for freezer in rooms

2026-09-03 • via Nuitee
M
Michelle • extended_group • my
10
Very hood hotel to stay nearby city centre
Pros:

The location, the staff the room was nice

Cons:

Nothing

2026-09-02 • via Nuitee
S
Siti Qursyinah • family_with_children • my
6
Pros:

Aircond in the waiting area and dining must be improve.

2026-09-01 • via Nuitee