Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.4 (111 reviews)
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432 , Batam , ID
62-778-7415888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Area shuttle (surcharge)
Carport
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Nice pool and gym

Categories

Cleanliness
7.86
Standard quality for this hotel tier.
Service
8.83
Staff were amazing.
Location
8.87
Close to the harbour and walking distance to lots of eating and drinking places.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Nice pool and gym.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.36
Standard quality for this hotel tier.
Overall Experience
8.33
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:22

Property Description

Pampering Spa Services:
Indulge in massages and relaxation at our spa for the ultimate pampering experience during your stay.

Recreational Activities:
From the outdoor pool to the sauna and fitness center, plenty of options await for your leisure and wellness needs.

Convenience and Culinary Delights:
Enjoy complimentary Wi-Fi, concierge services, and delicious dining options at our Chinese restaurant or through 24-hour room service. Don't miss the opportunity to savor a buffet breakfast or sip cocktails at the bar/lounge.

Book your unforgettable stay at Swiss-Belhotel Harbour Bay now and experience the perfect blend of luxury and leisure!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 111 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
M
Muhammad • couple • sg
10
Best hotel in Batam. Will recommend my family and friends here. Will come again.
Pros:

Everything, from the moment i booked, i request for a simple decorations on bed to celebrate my anniversary. They delivered it with excellent service. Receptionist during check in was professional. Room service is great! Thanks to Jaka ( housekeeping) for the fulfill my request on the decorations. Will come again. Best hotel in Batam. Will recommend my family and friends here.

Cons:

Nil.

2026-05-13 • via Nuitee
A
Amelia • family_with_children • sg
9
Convenient & comfy
Pros:

Clean, spacious, very convenient (near the harbour) and nice pool which my kid enjoyed!

2026-05-11 • via Nuitee
K
Khairi Azlan • couple • my
10
Overall a pleasant stay with good location, comfy bed, nice breakfast and very helpful staff.
Pros:

Convenient location, very comfortable bed and good breakfast.

Cons:

Pool is a bit small

2026-05-06 • via Nuitee
N
Ne • couple • sg
9
WILL BACK AGAIN
Pros:

WE ARE HAPPY TO STAY THE HOTEL AGAIN AND AGAIN, BECAUSE ALL OF THEM ARE SATISFIED WITH THEM.

Cons:

ALL STAFF ARE VERY FRIENDLY AND VERY KIND.

2026-04-28 • via Nuitee
• solo_traveller • au
10
2026-04-24 • via Nuitee
M
Martina • couple • sg
8
2026-04-17 • via Nuitee
R
Ryane • solo_traveller • sg
9
2026-04-12 • via Nuitee
A
Abdul Latiff • family_with_children • sg
9
Pros:

Room is big

Cons:

More local breakfast..lontong

2026-04-09 • via Nuitee
V
Victor • family_with_children • sg
8
Pros:

Bed and pillows are nice

Cons:

Water pressure is weak in bathroom

2026-04-09 • via Nuitee
S
Segar • family_with_children • sg
9
It was a pleasant and memorable stay
Pros:

The hotel is in a good location with shops and eateries nearby. Hotel premises and the rooms are clean. Their breakfast spread has improved a lot. Very friendly staffs. Batam Grand Mall is a 10 mins drive away.

Cons:

Their swimming pool is very small. It would be great if they could improve their swimming pool.

2026-04-07 • via Nuitee
M
Michele • family_with_children • my
7
2026-04-02 • via Nuitee
J
Juliana • family_with_children • my
8
2026-03-30 • via Nuitee
I
Illingworth • couple • sg
7
2026-03-30 • via Nuitee
M
Matthew • couple • ca
5
Nice place close to amenities. Ac wasn’t the best though
Pros:

Location and ease of check in

Cons:

The ac was not good and room was too hot

2026-03-25 • via Nuitee
H
Huỳnh Thị Tuyết Nhi • family_with_children • vn
10
2026-03-25 • via Nuitee
A
Ashwin • family_with_children • au
8
2026-03-22 • via Nuitee
Q
Quek • family_with_children • sg
9
2026-03-13 • via Nuitee
N
Noor Fahmie • family_with_children • sg
10
Pros:

Liked everything breakfast was really really good

Cons:

Na

2026-03-09 • via Nuitee
S
Shaun • family_with_children • sg
10
Tips & Kudos to SwissBel Hotel Staff Team !
Pros:

Staff was accomodating especially when you had travel prefences ahead of time,all you had to do was request in advance and.viola! They will try their best to help to your needs / requirements.

Cons:

Perhaps a night-owl like myself , when i do arrive late , you will notice they do not have a night-kitchen nor any eatery nearby except for the only one convenience store nearby. None-the-less if you are a foodie or need to grab a midnight snack, the next bet will perhaps be to Order through Grab or some Applications which you need to ask from the Hotel Staff. Another thing which may be of a great tip would be if you are ill , or not feeling well, that one convenience store nearby may not have over the counter medication even simple ones like Panadol/ for stomach discomfort or even if you just arrived by Ferry and have Sea-sickness and of course the Hotel Staff too will say they do not carry medication and personally i have requested for a single panadol due to a migrane which they mentioned they did not have hence always carry along a Travel Medical Kit or if you need urgent medical you need to pre-plan or inform in advance. Cheers

2026-03-07 • via Nuitee
S
Samuvale • family_with_children • sg
9
4/5. if improve on certain. will give them 5/5
Pros:

the staffs were very polite & helpful.. the room cleanliness is also good. the room have universal plugging point. toilet with bidget which is good.

Cons:

24/7 room service was not up to the point. the spa was not that good. the wifi is very weak and unable to connect to tv .

2026-03-03 • via Nuitee