Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great wellness facilities
Beautiful views
Cons:
Parking issues reported
Limited lunch/dinner options

Categories

Cleanliness
8.43
Some guests mentioned that rooms were only cleaned superficially.
Service
9.9
Numerous guests praised the friendly and attentive staff.
Location
9.44
The hotel is a bit away from the center, but offers tranquility and nice views.
Room Quality
9.39
Guests enjoyed the comfort and decor of the rooms, especially those with good views.
Amenities
9.42
Wellness area is well-rated, though some facilities were reported as cold.
Value for Money
9.38
Guests feel they received good value for the services offered.
Food and Beverage
9.43
Guests enjoyed breakfast; however, lunch/dinner options were limited.
Overall Experience
9.8
Most reviews are positive, highlighting the overall relaxing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 13:59

Property Description

Luxurious Spa and Wellness Facilities:
Indulge in ultimate relaxation with pools, saunas, hot tub, and a fitness center - all complimentary for our guests.

Elegant Suites with Modern Amenities:
Experience comfort and style in every suite with air conditioning, balcony, and a flat-screen TV with cable channels, ensuring a cozy stay.

Scenic Location and Nearby Attractions:
Located near the forest and water dam, explore the beauty of Březová and visit nearby attractions like Karlovy Vary and Bečov Castle.

Experience serenity and luxury at Hotel Retro Riverside Wellness Resort. Book now for an unforgettable stay!

Important information:

Please note that upon check-in it is necessary to present the credit card used in the reservation process.

There is a possibility to reserve a transfer from/to Prague or Karlovy Vary Airport. Please contact the hotel reception for reservation.

The city tax will be charged extra during the stay by the accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KLV

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 6 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 15 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.4
Based on 1406 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
P
Petras • extended_group • lt
10
Pros:

Nuostabi vieta . Pesciomis iki Karlovy Vary miestelio apie 50 min. Vaizdingais takais pilnais misko gyvybes .

2026-07-25 • via Nuitee
D
Dita • couple • cz
10
Naše dovolená byla velmi příjemná a odjížděli jsme opravdu spokojení. Nejvíce jsme si užili klid a pohodu, přesně to jsm
Pros:

Vse

2026-07-25 • via Nuitee
S
Stephan • couple • de
10
Wir wurden sehr herzlich empfangen und das Personal hat uns jeden Wunsch erfüllt
Pros:

Das Frühstück war hervorragend. Neben dem Buffet, kann man noch verschiedene Arten von Frühstück wählen, die Präsentation ist toll, die Qualität super.

2026-07-24 • via Nuitee
G
germany • solo_traveller • de
9
2026-07-24 • via Nuitee
V
Vojtěch • couple • cz
5
Pros:

The room was cozy and clean, bed comfortable. The breakfast was great. Parking was free on a dedicated lot.

Cons:

The staff felt very cold and unwelcoming. During our check-in, one receptionist whispered to another one about our room not being ready in front of us. We wanted to try the private spa offered on the hotel's web page but were told it was not possible as other people stayed there late beyond the opening hours. The room AC wasn't working. The shower gel bottle was almost empty and ran out during our one night stay. During check-out, nobody asked if we liked the stay and we were just sent on our way.

2026-07-23 • via Nuitee
D
Darmanin • couple • mt
3
Never again.
Pros:

dinner was good, dinner service was abymsal, with the lone waitress, doubling as the evening receptionist had an argument with a client who refused to pay for an item that either never arrived or was sent to the table late. Breakfast was decent enough, nothing grand, just ok.

Cons:

The service is a joke. Fawlty towers without the humour. At check-in we we were told, no, ordered, to go wait because the single receptionist was confounded by another guest's documents. 30 mins later we were offered a welcome drink and only after physically hanging around the receptionist were we allowed to hit the room - and she didn't complete the actual check-in process till much later, and returned our docs the next morning. The room service number returns a czech recorded message saying the AI system is out of order. Had to go down to reception to be told that an alleged 5 star hotel does not have irons or ironing boards (not even 1) and don't have a housekeeping service that could at least iron a pair of pants and a shirt for the evening. To be fair, the receptionist did help by offering her own crease removal spray, that kinda worked.

Oh, the "deluxe" room i ordered actually shared a balcony with the room next door, literally zero privacy - unheard of in decades of travelling.

2026-07-23 • via Nuitee
J
Jörg • couple • de
8
Pros:

Ausstattung Stil,

Cons:

für das gewollte Niveau fehlt das gewisse extra z.B lange Wartezeit beim einchecken, Bademantel im Zimmer defekt, Seife in Dusche erst 1,5 h nach einchecken vorhanden,…

2026-07-23 • via Nuitee
J
Julia • couple • ua
3
Pros:

Приятный персонал на стойке регистрации

Cons:

Нет кондиционера. При жаре это невыносимо

2026-07-22 • via Nuitee
C
Chanette • solo_traveller • dk
9
Pros:

Alt var superlækkert og service helt i top. Fantastisk beliggenhed.

Cons:

Restaurant interiør var lidt kedeligt men ellers var alt andet i top.

2026-07-21 • via Nuitee
E
Elisabeth • couple • dk
10
2026-07-21 • via Nuitee
D
David • solo_traveller • nl
10
Pros:

Personeel van het ontbijt was zeer vriendelijk.

Cons:

- Sauna's werkten niet op de aangegeven tijden.
- Personeel bij inchecken sprak gebrekkig engels waardoor de procedure rommelig verliep.
- Hotel rekent kosten voor parkeren, hier waren wij door verrast.

2026-07-21 • via Nuitee
E
Elena • couple • il
9
Pros:

Замечательное место, тихо, спокойно, на берегу водоема и посреди леса.
Сказочное здание! Очень хорошая спа зона.
У нас была комната люкс с большой ванной, балконом и видом на лес. Шикарно!!

Cons:

Уборка могла быть тщательней - 1 раз нам не вынесли мусор и не добавили бумагу, только поменяли полотенца.
Для гостиницы такого уровня - ожидалось лучше, но не критично.

2026-07-20 • via Nuitee
S
Sami • couple • cy
5
Good but not quite calm
Pros:

Panoramic view in the lake is great
Style and hotel

Cons:

Hotel is on the street so very noisy with lot of cars and trucks
No staff available at all time at reception
Very narrow balcony
No AC and it was so hot

2026-07-19 • via Nuitee
C
Christine • couple • dk
5
Generelt er hotellet oversolgt i forhold til pris. Vores suite var fin i størrelse men der var rigtig meget trafikstøj o
Pros:

God morgenmad
Stort værelse

Cons:

Meget trafikstøj
Ingen aircondition
Spaen var ikke tilgængelig 2 ud af 3 dage

2026-07-18 • via Nuitee
F
filip • extended_group • cz
3
Velké zklamání. Tomuto hotelu bychom 5 hvězdiček rozhodně nepřisoudili.
Pros:

zařízení, místo

Cons:

Byli jsme tři rodiny a bohužel jsme odjížděli všichni velmi nespokojení.

Největším problémem byly snídaně. Každý den jsme neúměrně dlouho čekali na obsluhu i na objednané jídlo. Personál se sice neustále omlouval, ale tím to vždy skončilo. Omluvy jsme během pobytu slyšeli snad třicetkrát, žádné skutečné řešení ale nepřišlo.

Kvalita podávaného jídla navíc neodpovídala očekávání. Jedno z jídel jsme museli vrátit, protože nebylo v pořádku. Ani v této situaci nám nebyla nabídnuta žádná kompenzace nebo snaha situaci aktivně napravit.

Po návratu jsme si přečetli recenze ostatních hostů a zjistili jsme, že popisují stejné problémy, jaké jsme zažili i my. Je škoda, že jsme je nečetli před rezervací – tento hotel bychom si jinak nevybrali.

Hotel jsme nejprve kontaktovali soukromě a dali mu možnost celou situaci vyřešit. Ani poté jsme se nedočkali žádné odpovídající reakce ani finanční kompenzace.

Do tohoto hotelu se již nikdy nevrátíme a vzhledem k naší zkušenosti ho nemůžeme doporučit

2026-07-17 • via Nuitee
S
Sabine • couple • de
7
Ich werde leider dieses schöne Schlößchen, Lage mega an dem Stausee nicht mehr buchen.
Pros:

Frühstück war mega , außer den Gästen die sich einfach nicht benehmen können

Cons:

internet, so gut wie keine Verbindung, Fernseher nur 4 oder 5 Programme auf deutsch, gerade in der Grenzregion, auf dem Balkon waren Fließen locker, man kann stolpern, in der Duche ist fast unmöglich den Griff zum anmachen und umstellen auf Brause zu bedienen, die Duschtür ging so schwer auf, dass ich mir den Finger gestoßen habe, das er 3 Tage weh getan hat. leider ist das Verhältnis 5 Sterne Preis und Essen nicht ganz nachvollziehbar, wir haben zu 2. -- 100 Euro bezahlt unglaublich! schade, dass die Mittarbeiter nicht so richtig auf deutsch weiter helfen konnten um das Essen zu beschreiben oder uns zu helfen, was wir da wirklich bekommen, so das man auch eine kleine Veränderung vornehmen konnte, Soße weg, warum kein Salat bei den Speisen dabei waren. Schade schade schade. Mein mann könnte noch mehr schreiben, er sagt aber es macht keinen Sinn.
In der Buchung hatte ich schriftlich mit angegeben, das ich gerne éine Badewanne hätte, da ich auf einem Bein schlecht stehen kann, (chronisches Morbus Sudek - unglaubliche Nervenschmerzen) dss wurde nicht berücksichtigt. In der Buchungsbestätigung stand dann nur -- Sie haben ein Doppelzimmer mit Dusche oder Badewanne gebucht -- schade!
Die Mitarbeiter haben sich echt bemüht, aber wenn der Chef aufgeblobbt ist, spürte man eine Verunsicherung und Stress unter den jungen Kolleginnen.

2026-07-16 • via Nuitee
T
Tim • couple • in
9
2026-07-16 • via Nuitee
J
Jesper Agerskov • couple • dk
9
We really enjoyed our 3 nights at the Riverside Retro. It’s a small hotel and the staff makes you fell at home. The spa
Pros:

Amazing staff
Amazing breakfast
Amazing view

2026-07-16 • via Nuitee
A
Anja • couple • dk
5
Pænt hotel og store fine værelser men spa og sauna virkede ikke.
Pros:

Dejlige værelser og pænt rent. Søde personale.

Cons:

Spabad og sauna virkede ikke og håndværkere over alt

2026-07-15 • via Nuitee
K
Klaus-Peter • couple • de
7
Pros:

Es war ruhig

Cons:

Keine Handtücher im Wellnessbereich, am 2 Tag war der Saunabereich geschlossen.

2026-07-14 • via Nuitee