Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
clean
comfortable
friendly staff
good location
Cons:
weak wifi
parking issues
limited food options

Categories

Cleanliness
8.75
Overall clean accommodation, but noted a slight smell and occasional housekeeping issues.
Service
9.25
Reception staff were welcoming and friendly, with good service throughout the stay.
Location
8.95
Convenient location near motorway, but parking is a downside.
Room Quality
9.25
Rooms were comfortable, well-equipped, and modern.
Amenities
8.55
Good amenities overall, but limited food options and issues with bathrooms noted.
Value for Money
8.85
Good price for the quality provided, but some complaints about extra charges.
Food and Beverage
8.45
Limited food options in the area and complaints about milk supply for coffee.
Overall Experience
9.15
Overall a very pleasant stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:17

Property Description

Luxurious Accommodation

Quest Highbrook offers luxurious accommodation in the heart of Highbrook, just minutes away from popular shopping centers and attractions. Each room is equipped with modern amenities including an iPod docking station, a flat-screen TV with a wide selection of movies, and free WiFi. The well-equipped kitchen or kitchenette in every apartment provides convenience for guests.

Convenience and Services

Guests can rely on the reception desk for local information and even arrange for limousine bookings. The hotel also features a business center, dry cleaning service, and 24-hour on-site management, ensuring a hassle-free stay for all visitors.

Prime Location

Located just a short drive from Auckland city centre and the airport, Quest Highbrook offers a prime location for both business and leisure travelers. Don't miss the chance to experience comfort and convenience at our hotel.

Important information:

Please note that the Check-Out Hours are following :

Monday to Friday : 7AM - 8PM
Weekends and Public Holidays: 9AM – 5PM


Please note that there is a 2% charge when you pay with a Visa or MasterCard credit card.

Please note that there is a 3.5% charge when you pay with an American Express credit card.

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that all rooms offer king-size beds. A limited number of rooms can have the bed split into 2 single beds for an extra charge of AUS 25. This must be arranged at least 24 hours in advance. You can request this in the Special Requests Box at the time of booking, or contact the property using the contact details found on the booking confirmation.

Please note that car parking is limited and you must reserve a space in advance. Please contact the property using the contact details found on the booking confirmation.

Please note that there are no public transport options to the property during weekends. Guests will need to arrive by car or taxi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for NZD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 20 per day.

Location

Guest Reviews

8.9
Based on 1731 reviews
Cleanliness: 8.75
Service: 9.25
Location: 8.95
Room Quality: 9.25
Amenities: 8.55
Value for Money: 8.85
Food and Beverage: 8.45
Overall Experience: 9.15
S
Sione & Alisi • family_with_children • nz
10
2026-03-13 • via Nuitee
T
Tovi • couple • au
9
2026-03-12 • via Nuitee
B
Bronwen • solo_traveller • nz
7
Great position, staff and amenities but might try somewhere else due to the air conditioning noise. Sadly.
Pros:

Convenient and comfortable

Cons:

Air conditioning units kept me awake most of the night going on and off. Very loud inside the room.

2026-03-10 • via Nuitee
S
Sharookh • family_with_children • au
8
2026-03-09 • via Nuitee
N
Natalie • family_with_children • nz
10
2026-03-09 • via Nuitee
Y
yanwei • extended_group • nz
10
2026-03-09 • via Nuitee
L
Lee • couple • nz
10
2026-03-09 • via Nuitee
I
Italia • couple • nz
10
2026-03-09 • via Nuitee
V
Vicki • couple • au
10
2026-03-09 • via Nuitee
S
Sarey • family_with_children • nz
10
Very Nice Appartment
Pros:

Great stay overall. The apartment was clean, well-maintained, and equipped with everything we needed. The after-hours check-in process was simple and straightforward, which made arriving late stress-free. Having safe access to the room from the reserved car park was also very convenient. Would happily stay here again.

Cons:

Great stay overall. The only small thing we noticed was the shower water pressure was a little lower than our personal preference, but it was only a minor detail. Would of like to stay longer for the right price.

2026-03-08 • via Nuitee
S
Sanjib • solo_traveller • nz
2
Cons:

Been sick due. Not sure why been notice cold water was running brown.

2026-03-08 • via Nuitee
S
Sabrina • couple • nz
10
Perfect stay
Pros:

Reception was great. Very happy talkative and informative. Made me feel welcomed and appreciated

Cons:

Nothing

2026-03-08 • via Nuitee
M
Ma • family_with_children • nz
5
Good until the shower incident
Pros:

Comfortable and clean

Cons:

The trapdoor on the ceiling in the bathroom fell and opened which then hit the shower door in our second bedroom. We couldn’t shower so we all had to be in one room for the rest of the morning and share the bathroom for showers.

2026-03-07 • via Nuitee
J
Jade • family_with_children • nz
9
Pros:

Location, rooms are a good size, lovely beds and coffee.

Cons:

Room wasnt ready on time which normally wouldn't matter but we had an event to get to.

2026-03-06 • via Nuitee
K
Krystle • family_with_children • au
10
Pros:

Absolutely LOVED staying here!

2026-03-06 • via Nuitee
K
Kerrylee • couple • nz
10
Great stay
Pros:

Clean and tidy

Cons:

Nothing

2026-03-06 • via Nuitee
P
Peter • solo_traveller • au
10
2026-03-05 • via Nuitee
S
Sharan • family_with_children • nz
6
2026-03-04 • via Nuitee
C
Christopher • family_with_children • au
8
Pros:

The staff were friendly. The room was as advertised. It was clean and comfortable.

Cons:

The Booking.com listing needs more information on where the reception is and how to get there and where best to park.

2026-03-03 • via Nuitee
P
Purdy • family_with_children • nz
10
2026-03-02 • via Nuitee