Hotel Santi

Hotels
•
Laris Hotels
9 (1130 reviews)
ul. Dominikańska 1 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Overpriced for services
Breakfast charge confusion

Categories

Cleanliness
7.78
Some complaints about cleanliness and stained towels.
Service
9.95
Staff described as friendly and helpful.
Location
10
Perfect location noted multiple times in reviews.
Room Quality
9.24
Spacious rooms, but some decor issues mentioned.
Amenities
8.77
Basic amenities available, but issues with minibar noted.
Value for Money
8.23
Overpriced considering the quality and negative experiences.
Food and Beverage
8.78
Good breakfast quality, but issues with charges for breakfast.
Overall Experience
9.27
A generally enjoyable experience with some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:52

Property Description

Historic Charm in the Heart of Kraków
Experience the allure of the past at 4-star Hotel Santi, nestled in a historic house in Kraków's Old Town. Revel in the picturesque views of the Old Town from your classically furnished room, equipped with modern amenities like free Wi-Fi.

Frescoes and Elegance
Immerse yourself in history by staying in rooms adorned with unique frescoes from the 18th and 19th century. Each room boasts a flat-screen TV, tea/coffee set, and a luxurious bathroom with complimentary toiletries.

Convenience and Comfort
Indulge in convenience with airport transfers and ticket services offered by the hotel. Start your day with a delightful buffet breakfast and unwind at the bar. With key attractions just a short stroll away, Hotel Santi is the perfect base to explore Kraków.

Book now to immerse yourself in the rich history and modern comfort at Hotel Santi.

Important information:

Please note, that private parking is available on site (reservation is needed) and costs PLN 100 per day.

The property has one parking space with a car charger. The cost of the space is £120 and booking is required. Charging charges are included in the price of the space.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1130 reviews
Cleanliness: 7.78
Service: 9.95
Location: 10
Room Quality: 9.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.27
A
Anke • solo_traveller • de
10
Pros:

Sehr charmantes historisches Haus in zentraler Lage mit Parkplatz im Hof. Wir hatten ein schönes großes Dreibettzimmer mit Verbindungstür und Deckenfresken. Gutes Frühstück. Gerne wieder!

Cons:

-

2026-04-11 • via Nuitee
T
Thierry • couple • ch
9
Super bien placé, très propre, très très correct
Pros:

Super emplacement, Hotel, très très propre et chambre de grande dimension

2026-04-09 • via Nuitee
D
David • couple • gb
9
Krakow is a tourist city so expect to be exploited - but not at Santi Hotel
Pros:

The location is outstanding and the reception staff could not be more helpful

Cons:

Not one thing

2026-04-08 • via Nuitee
D
Daria • family_with_children • ua
10
2026-04-08 • via Nuitee
A
Andrew • couple • gb
10
2026-04-04 • via Nuitee
O
omeara • family_with_children • ie
5
Pros:

Quiet

Cons:

Room had no window.

2026-04-03 • via Nuitee
I
Ilaria • couple • it
10
Pros:

Posizione ottima, in pieno centro. Camera molto grande e pulita.

2026-04-02 • via Nuitee
C
Catherine • extended_group • gb
10
Great location, staff very helpful and rooms spacious.
Pros:

Location

Cons:

Nothing

2026-03-31 • via Nuitee
L
Lisa • family_with_children • gb
5
4* -Unimpressed
Pros:

The location is central and the room was spacious

Cons:

Wasn't told the church opposite rang it's bell hourly at night so was woken. Ordered a twin and a double but got a twin and a triple and the twin only had a skylight. The hotel bar closes at 8pm. For a 4* the mattresses were pretty poor. There was a disposable razor cover on the bathroom floor which didn't fill me with confidence it had been cleaned.

2026-03-31 • via Nuitee
C
Chris and Kathy's Travel • family_with_children • us
10
2026-03-30 • via Nuitee
D
Deanne • couple • gb
10
Pros:

Character property right in the heart of the old town
Very quiet, helpful staff

Cons:

Nothing

2026-03-26 • via Nuitee
E
Ewelina • family_with_children • us
9
2026-03-21 • via Nuitee
B
brent0nz • Couples • Southampton, Hampshire, England
10
Would stay again.
Pros:

Would stay again.
Spent 4 nights here and it was a lovely experience. Location was excellent for the main square area. The room we had was facing the rear and was very nice. The old features and size just made it for us.
Didn’t have the breakfast so cannot comment on the food.

2026-03-20 • via Tripadvisor
S
SUSANA • couple • es
10
Unos días inmejorables y la mejor ubicación posible
Pros:

Los desayunos nos encantaron, entre la oferta de tostadas, bollería, yogures, ofrecían varios desayunos recién hechos como el desayuno inglés, el polaco, el egipcio, todos buenísimos; además solicitamos un desayuno para llevar y nos prepararon un picnic espectacular. De los mejores desayunos de hotel que hemos probado

2026-03-19 • via Nuitee
T
Takeda • family_with_children • jp
10
旧市街に泊まるならおすすめなホテル！
Pros:

旧市街にあって、立地最高！
ホテル自体はアパートをホテルにした感じ。
部屋がとにかく広くて、浴室もとても綺麗だった！

Cons:

ホテルの入り口を出たらすぐに道路なので、トラムや車に注意！！！
子供が飛び出したら少し怖いと思った。

また浴室が少し冷えたので、お風呂入っている時寒かった。

フロントが少し暗いけど、ホテルのスタッフは良い人だった。

2026-03-18 • via Nuitee
3
391rickyf • Couples
10
Krakow trip
Pros:

Great hotel .staff were very professional and attentive when needed .Breakfast was great and hotel was central to everything

2026-03-11 • via Tripadvisor
E
Eudoxia • family_with_children • gr
10
The room was of high aesthetics and beauty
2026-03-10 • via Nuitee
M
Marie • couple • us
10
2026-03-09 • via Nuitee
M
Marian • family_with_children • pl
10
Very
Pros:

Very good, even my son liked it !

2026-03-08 • via Nuitee
A
AlliB23 • Couples • Winchester, Hampshire, England
6
Average hotel
Pros:

The hotel is a beautiful historic building in an excellent location.
There is always someone on reception and the staff we met were friendly.
We didn’t eat breakfast so can’t comment.
The main issue was our room. We were on the third floor looking out over the main road. Firstly the room was very basic no luxury here. There was not a proper window so we couldn’t let in air or any natural light which I hated! Also there was no full length mirror in our room. The noise from the road outside isn’t the hotels fault but it is just to loud from the people shouting to the trams and cars and this makes it impossible to get a good sleep and a relaxing stay. The cleaning was adequate - they did clean the room everyday but it was a very basic clean no sweeping or if they did it was not done very well.

If you do choose to stay here then don’t book a standard room and try and get one which is located at the back of the hotel which will hopefully be quieter. We stayed for four nights here and would not recommend this hotel or stay there again based on our experience.

2026-03-04 • via Tripadvisor