Hotel Santi

Hotels
Laris Hotels
9 (1241 reviews)
ul. Dominikańska 1 , Kraków , pl

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Overpriced for services
Breakfast charge confusion

Categories

Cleanliness
7.78
Some complaints about cleanliness and stained towels.
Service
9.95
Staff described as friendly and helpful.
Location
10
Perfect location noted multiple times in reviews.
Room Quality
9.24
Spacious rooms, but some decor issues mentioned.
Amenities
8.77
Basic amenities available, but issues with minibar noted.
Value for Money
8.23
Overpriced considering the quality and negative experiences.
Food and Beverage
8.78
Good breakfast quality, but issues with charges for breakfast.
Overall Experience
9.27
A generally enjoyable experience with some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:52

Property Description

Historic Charm in the Heart of Kraków
Experience the allure of the past at 4-star Hotel Santi, nestled in a historic house in Kraków's Old Town. Revel in the picturesque views of the Old Town from your classically furnished room, equipped with modern amenities like free Wi-Fi.

Frescoes and Elegance
Immerse yourself in history by staying in rooms adorned with unique frescoes from the 18th and 19th century. Each room boasts a flat-screen TV, tea/coffee set, and a luxurious bathroom with complimentary toiletries.

Convenience and Comfort
Indulge in convenience with airport transfers and ticket services offered by the hotel. Start your day with a delightful buffet breakfast and unwind at the bar. With key attractions just a short stroll away, Hotel Santi is the perfect base to explore Kraków.

Book now to immerse yourself in the rich history and modern comfort at Hotel Santi.

Important information:

Please note, that private parking is available on site (reservation is needed) and costs PLN 100 per day.

The property has one parking space with a car charger. The cost of the space is £120 and booking is required. Charging charges are included in the price of the space.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KRK

Location

Guest Reviews

9
Based on 1241 reviews
Cleanliness: 7.78
Service: 9.95
Location: 10
Room Quality: 9.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.27
R
Roberto solo_traveller it
3
Pros:

Buona colazione
Buona posizione

Cons:

Del fascino della storia ne è rimasta l'odore della furigine.
Pulizia a terra approssimativa....cumulo di capelli dei precedenti inquilini in giro.
Le tazze presenti nella stanze per the/ tisane non sono lavate ma solo risciacquate nel bagno, senza sapone o altro.

2026-08-29 via Nuitee
K
Klaudia family_with_children ie
8
2026-08-28 via Nuitee
Y
Yakov couple ca
8
2026-08-27 via Nuitee
A
Alina family_with_children us
10
2026-08-26 via Nuitee
P
Philippe family_with_children be
8
2026-08-26 via Nuitee
C
Christian couple ch
9
Ideal für Städtetrip!
Pros:

Top-Lage, sehr grosses Zimmer

Cons:

Tramlärm

2026-08-24 via Nuitee
S
Sam couple us
10
Pros:

Comfortable, convenient location

2026-08-21 via Nuitee
K
Khalid family_with_children us
9
Pros:

Great location and decent room

2026-08-20 via Nuitee
O
Olena family_with_children ua
10
2026-08-19 via Nuitee
S
Simone solo_traveller it
10
2026-08-18 via Nuitee
M
Meike couple de
10
2026-08-16 via Nuitee
D
Diego Mauricio solo_traveller ca
9
Pros:

I liked everything

Cons:

The air conditioner was too small for such a large room; it took a long time to cool down.

2026-08-15 via Nuitee
N
NICOLA solo_traveller it
7
Pros:

Posizione fantastica. Esci dall hotel e sei praticamente nella piazza principale
Colazione ottima anche se in ambiente ristretto

Cons:

Letto scomodo, ambiente molto sobrio, al terzo piano mancanza di finestre adeguate .
Abbastanza rumore dall'esterno

2026-08-15 via Nuitee
K
Karina family_with_children gb
8
Lovely stay close to old town.
Pros:

Location and very nice people who are working in the hotel.

Cons:

I liked the old building but the furniture really need update ! The room should have more character apart from lovely ceiling and burner .

2026-08-13 via Nuitee
R
Roberto family_with_children es
10
2026-08-12 via Nuitee
N
Nataliia solo_traveller ua
10
2026-08-11 via Nuitee
J
Jacek couple nl
7
Pros:

Location

Cons:

It is old and rundown hotel.

2026-08-09 via Nuitee
C
Christine couple de
8
2026-08-05 via Nuitee
P
Piret solo_traveller ee
9
Hotell Krakowi vaatamisväärsuste lähedal
Pros:

Väga hea asukoht vanalinnas ja jalutamiseks, vaatamisväärsustega tutvumiseks. Parkimine suletud hoovis. Hommikusöök valmistatakse vastavalt kliendi menüü valikule kohapeal. Avar tuba.

Cons:

Hotell asub vanalinna sissesõidu keelualas ja eelnevalt seda infot ei teadnud. Suurürituste ajal võib asukoht vanalinnas mõjutada liikumist nii auto kui ka ühistranspordiga. Hoov ja parkimiskohad on kitsad - sellega tuleb suurema sõiduki puhul arvestada. Akna alt sõidavad läbi trammid ja autod.

2026-08-04 via Nuitee
A
Andrea couple at
3
Fooling Customers with wrong pictures.
Pros:

The location is very convenient for those who want to visit the downtow, nevertheless it's in the inner city area which require a pass and there is almost no chance to park.

Cons:

We were given a room which DID NOT REFLECT THE PICTURES that were shown in the booking. The rooms on the third floor are obviously for one day staying but this doenst mean that the property can fool the Customers with false pictures of rooms depicting really nice rooms and then give less-than-nice lodging. The room has windows no shutters so if you are like me and cannot sleep with light, it is a disaster. Moreover the room is straigh on the Tram line, and all the noises are coming through. The batroom door didnt open properly, hitting the floor, making noise in the night and i was disturbing my partner when using that. Or shouldnt i close the door? The carpets in the entrance are not flat, feet and trolleys are stumbling on it. There was no parking in the property and the cost for one night is more than the room itself. I didnt even complain about the room because i didn't want to waste my time. Answers from the Property saying "We want the best for our Customers, why didnt you ask" will be ignored because if you care for your Customers you do it in advance and not after the complaints. Staff is very nice, the rooms was clean. The room is ok for a 40 eur stay not for a 110+.

2026-08-03 via Nuitee