Mitsis Selection Alila

This was our 10th visit to Aila & it never fails. The staff, too many to mention, all make the holiday - they make you feel more like family & friends than guests.
See you all again next year.

Never has such a bad vacation
Bad service
Bad food
No AC most of the areas
Irs a tourist factory not a 5 star hotel

I hate doing this as I rarely write about a negative experience but this is NOT a 5 star resort! No AC in the main areas of the hotel, (which just sets the tone from when you walk in) followed by an extensive wait to check-in which took over an hour, limited dining as your only allowed 1 reservation per entire stay at the (as they call them 3 themed restaurants but are actually 1 space divided making it very crowded) food is mediocre for a 5 star resort, the 3 main restaurants have limited seating all outside and very crowded, limited staff around the pool and on the beach, and the absolute worst is having to wake up at 5-6am to go save seating for your family by the pool or on the beach!!! Too many decorative pools that are inaccessible make the main pool area very crowded and not enough seating. Met and spoke to about 7 different families. Everyone we met had something to complain about from check-in taking hours to not having the rooms reserved ready and placing them in other rooms. We are very positive people and made the best of it. Really enjoyed the company and conversation of the bar staff at the main outdoors bar on the main floor. Teodora, Jenny, Alex, a few others forgot their names and the lovely Josephine who works so hard around the pool and the beach! I also want to highly encourage guests to tip the staff as we sadly noticed this to not be very common at all. They work hard but there’s not enough staff for this size facility.

Fabulous hotel staff all lovely- many remembered us from last year - such a relaxing break.

We have had a fantastic holiday at this resort. The hotel, staff and facilities are exceptional. The food is very good and the highlight was the fireworks and full moon party on our last night. I highly recommend this resort and will definitely return again.

We recently stayed at the Mitsis Alila and had an overall pleasant experience. The rooms were very clean, modern, and offered plenty of storage space, which made unpacking and settling in really convenient. If you’re booking, I’d highly recommend choosing a sea view room—the views of the crystal clear water and beach are absolutely worth it.

All the staff were friendly, from reception to housekeeping and restaurant staff.

That said, I would say this hotel felt more like a 4-star experience overall. The main restaurant buffet could be cleaner, and the quality of some food was disappointing—most of the bread was stale, for example the gyros, crepes, and hot dogs buns. Soft drinks were also often flat.

Despite that, the beautiful beach, great staff, and clean, well-equipped rooms made this a relaxing and enjoyable stay. With a few improvements to the dining and beverage service, it could easily live up to its 5-star promise.

The perfect place

Second year in a row and fantastic. The service levels are exceptional - thank you Mitis

We had a good time... Lots of places to eat from. You have to make reservations in some restaurants days ahead.

Rooms - could do with more attention to detail in the decor / paint scuffs etc
Service - 50:50 some interactions were excellent, some were really below expectations as of the staff didn’t want to work there and customers were a chore. But there were others that were really excellent. I’ve never been to a hotel with sich a range
Facilities - excellent, couldn’t ask for more
Catherine - excellent, the best of any hotel I have been to incl much more expensive locations
Advice - use some of the excess space to give a better gym experience, potentially an inside:outside gym
Convenience - excellent, close to airport and major attractions

The hotel was absolutely amazing, I can’t thank the staff enough and how family friendly everything is! Best holiday I have been on!

Hotel is clean and spacious and definitely one of the best ones in Rhodes, main issue is that there is no separation from the adult only and family parties and therefore can be very noisy around the pools and buffet dining. This can be easily rectified by the management by having separate areas in the restaurant dedicated to only adults and families with young children. There is an adults only pool but in the six days we were there it was packed and no space available (despite getting up at 6am). The al la carte restaurants are definitely worth a visit as well as the Champagne bar. Entertainment is good but finishes every night promptly at 11pm there is no nightclub as advertised on Expedia.

Nice but not any steak restaurants or steak in main restaurant so no barbecue cocktails not great very all inclusive, wasted time booking restaurants as they were already fully booked when arrived but they squeezed us in, we booked my 10 year old daughters hair to get braided on the last day but it got cancelled , but we had a nice time

We are a family of 4 returning from a 5night stay at Mitsis Alila and had a great time. The facilities are are good and food in the al a carte restaurants were really delicious. The food at the buffet restaurant is a bit bland and boring but we were able to book the a la carte restaurants quite easily. The 1st night we were given a room near one of the adult bars which was noisy until about 2am but once we reported this to reception, they immediately changed our room and gave us a room upgrade which was really appreciated. Would definitely return here again in the future.

Staff are wonderful .. room was lovely but bathroom not five star

Loved the family room with private pool

This place literally feels like you’re inside a magazine. It is absolutely stunning and well kept. Customer service is top notch, we absolutely hated our room upon check in and the manager was able to change our room into a much more stunning room. Their food tasted really amazing too. What an amazing time we had

This was my second time at Mitsis Alila, the staff were very friendly and helpful, always smiling. The food was amazing, lots of choices. We will definitely return the 3rd time. Deco was out of this world.

Not great for families because of the pool situation. There was a salt water pool that people avoided because the water was deep and stung your eyes, there was a pool that was reserved for adults and there was a pool just for decoration. As a result most people went to the children's pool, which was always crowded. Another negative was the lack of shade.

We had an excellent holiday and are already looking forward to going back! The accommodation was great as it was a good sized room that was big enough for our family of four and it had a lovely view of the sea. It was also very clean and was kept so by the maids despite the efforts of our two young children.

The food in particular was a major plus point as it was of a high standard and varied. Also, one of our children has severe food allergies. The hotel was very good at communicating with us about allergens in the foods and also offered to make versions of dishes without the allergens. They also provided dishes direct from the kitchen to prevent cross contamination (which is always a worry when eating at buffets when allergies are involved).

Lastly, all the staff were very friendly and efficient!