Holiday Inn Bucaramanga Cacique by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.3 (1629 reviews)
Transversal oriental Calle 93 , Bucaramanga , co
+57 607 6917300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Comfortable rooms
Cons:
Poor cleanliness
High charges for water
Pool access issues

Categories

Cleanliness
8.29
Repeated mentions of poor cleanliness, especially in the pool area.
Service
9.76
Generally exceptional service, with several positive comments about staff attentiveness.
Location
10
Consistently praised for its great location and proximity to attractions.
Room Quality
9.3
Reported to be comfortable, though some mentions of issues with furnishings.
Amenities
8.75
Facilities are good but some limitations noted, especially with pool size and access.
Value for Money
8.78
Overall perceived value is reasonable but some items could be complimentary.
Food and Beverage
9.74
The breakfast options were highly acclaimed, contributing positively to the experience.
Overall Experience
9.79
General satisfaction with the stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:59

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, spa, and fitness centre. Unwind and rejuvenate during your stay at Holiday Inn Bucaramanga.

Elegant Rooms with Views
Enjoy modern comforts in our rooms equipped with flat-screen TVs, air conditioning, and minibars. Wake up to stunning mountain views in select rooms and start your day right with a fresh cup of coffee from your in-room coffee machine.

Convenient Location
Situated just a short drive from the airport and near El Cacique Shopping Centre, our hotel offers easy access to both leisure and business destinations. Explore the city's financial zone and La Flora Stadium within minutes.

Indulge in international cuisine at our restaurant or discover dining options nearby. Your perfect stay awaits at Holiday Inn Bucaramanga.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

9.3
Based on 1629 reviews
Cleanliness: 8.29
Service: 9.76
Location: 10
Room Quality: 9.3
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 9.74
Overall Experience: 9.79
S
Sandra • solo_traveller • co
10
2026-08-29 • via Nuitee
G
German • solo_traveller • co
9
2026-08-28 • via Nuitee
I
Inez • couple • nl
9
Heerlijk verblijf met spectaculair uitzicht over de stad!
Pros:

Heerlijke bedden! Vanaf de Sky-bar een prachtig, zeer indrukwekkend uitzicht over de stad!
Supervriendelijk, behulpzame medewerkers!

2026-08-27 • via Nuitee
E
EDGAR HUMBERTO • family_with_children • co
10
2026-08-27 • via Nuitee
E
enrique javier • solo_traveller • it
9
2026-08-23 • via Nuitee
J
Jose Alejandro Laviz • solo_traveller • co
9
2026-08-23 • via Nuitee
E
Eileen • couple • mt
10
2026-08-23 • via Nuitee
L
LUIS MAURICIO • solo_traveller • co
9
Comodidad
Pros:

Variedad

Cons:

Espacio

2026-08-21 • via Nuitee
M
Marcos • couple • us
1
2026-08-20 • via Nuitee
N
Neila Astrid • family_with_children • co
7
Cons:

lo malo es que habían huéspedes que hacían mucho ruido en la madrugada, se escuchaban las carcajadas y el desorden que estaban haciendo y que en el precio no estaba incluido el desayuno y no era barata la noche .

2026-08-20 • via Nuitee
J
Juan Camilo • solo_traveller • co
5
Falta de transparencia y cobros indebidos
Pros:

Las habitaciones son modernas y limpias

Cons:

Demasiada confusión y falta de claridad al momento del pago. Pretendieron cobrarme 900 mil pesos más, alegando cmque no habían cobrado el IVA y que la tarifa confirmada era para extranjeros. Razones totalmente inválidas. Finalmente, después de 45min reversaron el pago inicial y cobraron el valor correspondiente. Queda una sensación que el proceso de confirmación y cobro no funcionan adecuadamente, y la solución es "cobras más". El servicio a la habitación por un plato muy sencillo tardó 90 minutos. Habían borrado el pedido y no hicieron ningún seguimiento. Solo después de llamar dos veces y preguntar 5 o 6 veces, enviaron el pedido finalmente. El penúltimo día me ofrecieron hablar con la gerencia lo cual confirmé para el último día. Esa conversación nunca ocurrió y tampoco respondieron las quejas. Poco transparente.

2026-08-18 • via Nuitee
J
Jose Carlos • family_with_children • co
8
2026-08-18 • via Nuitee
F
Fernando Sullivan • couple • us
10
Its Not a normal Holiday Inn! It's like an Upgraded Holiday Inn
Pros:

Everything about this Hotel is Great.
Wonderful Rooftop pool and Bar

Cons:

Loved everything about this Hotel

2026-08-18 • via Nuitee
S
Stefy Flores • solo_traveller • ec
7
Pros:

La ubicacion cerca al centro comercial y que estaba bien limpio

Cons:

La ducha no.tiene presion , el aire no valia cuando llegamos, y se pusieron arreglarlo ese momento. Lla vista fatal, de la ventana solo veia el techa, las toallas viejas ,las almohadas demasido altas, y las botellas de agua demasiado costosas

2026-08-17 • via Nuitee
M
Martha Janeth • extended_group • mx
10
2026-08-17 • via Nuitee
L
Lafaurie • solo_traveller • co
10
2026-08-16 • via Nuitee
J
Jose • couple • ec
5
2026-08-16 • via Nuitee
B
Brian • couple • us
10
2026-08-13 • via Nuitee
I
Iten Cano • couple • co
8
2026-08-13 • via Nuitee
O
Omar • solo_traveller • co
9
2026-08-12 • via Nuitee