Hotel San Juan Internacional

Hotels
8.5 (890 reviews)
Km 6 Via Giron Aeropuerto Palonegro , Bucaramanga , CO
+57 607 6466430

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Cons:
Cleanliness issues
Food quality inconsistency

Categories

Cleanliness
8.14
Several reviews mentioned cleanliness issues, particularly the bathrooms and overall room cleanliness.
Service
9.61
Most reviews highlighted exceptional service from the staff, contributing positively to the overall experience.
Location
8.15
Some guests found the location a bit inconvenient, being away from the city center.
Room Quality
9.1
Rooms were generally described as amazing, with good amenities, though some issues were noted.
Amenities
8.13
The gym and pool facilities received mixed reviews, with some stating they are in need of improvement.
Value for Money
8.59
Guests feel the hotel offers good value, but some believe the breakfast and certain services do not match the price.
Food and Beverage
7.14
Food experiences varied; while some meals were praised, others were met with substantial disappointment.
Overall Experience
9.11
Despite some issues, many guests reported a positive experience overall and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:39

Property Description

Luxurious Amenities

Featuring a gym, a restaurant, and a swimming pool, Hotel San Juan Internacional offers a luxurious stay in Bucaramanga. Guests can unwind by the pool or indulge in a relaxing session at the Turkish Baths.

Elegant Rooms

The rooms at San Juan Internacional are tastefully decorated with tiled floors and warm-colored bedspreads, offering a cozy and inviting ambiance. Each room is equipped with modern amenities such as free Wi-Fi, plasma TVs, minibars, and work desks.

Convenient Location

Situated just 8 km from Palonegro Airport and 15 km from Chicamocha Canyon, the hotel provides easy access to key attractions. Additionally, the commercial area is only 4 km away, making it a convenient choice for business travelers.

Book your stay at Hotel San Juan Internacional for a luxurious and convenient experience.

Important information:

Please note that on Mondays the swimming pool is closed as it will undergo maintenance works. After a bank holiday, the swimming pool will be closed on Tuesday.

When traveling with pets, please note that an extra charge of $50.000 COP per pet, per night applies. And the property can only allow pets with a maximum weight of 10 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

8.5
Based on 890 reviews
Cleanliness: 8.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.14
Overall Experience: 9.11
F
Fernando • solo_traveller • co
9
Pros:

La atención del personal es excelente, es campestre muy bonito, el restaurante es delicioso.

Cons:

La musica de la piscina solo ponian reggaeton, no la variaban algo que nos resulto estresante y canson.

2026-09-10 • via Nuitee
C
chia • solo_traveller • co
10
2026-09-09 • via Nuitee
E
ELIANA • extended_group • co
10
Excelente
Pros:

Me encantó, es la segunda vez que me alojo allí y volveré

Cons:

Todo muy bien, instalaciones, el personal muy amable y la limpieza impecable

2026-09-07 • via Nuitee
A
Andres • solo_traveller • co
10
2026-09-06 • via Nuitee
E
Elvia Rocio • solo_traveller • co
6
Muchos puntos a mejorar.
Pros:

Hotel colonial. Y tranquilo.

Cons:

No se evidencias reparaciones a las instalaciones. Lo estan dejando caer. Cosas oxidadas piscina sucia. Turco muy antiguo que suena terrible. Y la atención muy regular. Hasta mala cara de las personas en el restaurante recibimos. Aire acondicionado de zona de comedor sin reparar. Habitacion con colchones terribles. Deben hacer una mejora impresionante al lugar.

2026-09-02 • via Nuitee
J
Juan • extended_group • co
8
2026-08-27 • via Nuitee
C
Carlos T • solo_traveller • pr
9
Pros:

Nice personal. Restaurant good very good

2026-08-24 • via Nuitee
J
jilary • couple • co
3
La relación precio - calidad no corresponde
Pros:

La amabilidad de las personas. El personal era atento. Estaba cerca al lugar donde necesitábamos ir

Cons:

La calidad -precio no se relaciona. Las instalaciones están viejas y gastadas. Los baños, las toallas, las sábanas están deterioradas. Los baños no estaban limpios en las duchas. En la habitación que nos pusieron el techo estaba agrietado. En la noche había un ruido de una alarma, nos tocó llamar varias veces a recepción

2026-08-24 • via Nuitee
B
Bolívar • solo_traveller • co
10
Pros:

Todo estuvo muy bien

2026-08-18 • via Nuitee
D
Diego • couple • co
8
Pros:

La piscina, la habitación y buen desayuno

Cons:

El check in

2026-08-10 • via Nuitee
G
Gregory • couple • fr
8
hôtel confortable , chambre fonctionnelle , hôtel avec clim et très grande piscine
Pros:

hôtel vieillissant mais confortable, chambre fonctionnelle : grand lit confortable , assez proche de l aéroport
très grande piscine idéale pour faire des longueurs
petit dej varié ( je recommande le chocolat!)

Cons:

pourquoi ouvrir la piscine à 10h seulement ? la piscine n est pourtant pas nettoyée le matin ...
très près de la route donc on entend la circulation

2026-08-04 • via Nuitee
L
Laura Sofia • extended_group • co
7
Pros:

Instalaciones

Cons:

Afana y presion por la hora de checkin

2026-07-21 • via Nuitee
M
Maritza • solo_traveller • co
8
Pros:

El hotel y su tranquilidad

Cons:

La piscina no está disponible sino despues de 10 am y si uno como huesped debe salir a la 1 p.m , no le da tiempo para disfrutarla

2026-07-20 • via Nuitee
C
CSTEVENSG88 • solo_traveller • co
10
Pros:

Excelente habitación

2026-07-08 • via Nuitee
J
Jorge • solo_traveller • co
9
2026-07-05 • via Nuitee
D
Diego • family_with_children • co
9
Buen lugar y las personas muy amables
Pros:

Perfecto

Cons:

Na

2026-06-29 • via Nuitee
C
CAROLINA • solo_traveller • co
8
Pros:

Instalaciones

Cons:

El.precio de promoción ni fue el real cobrado.

2026-06-29 • via Nuitee
P
Pedro • solo_traveller • co
8
2026-06-29 • via Nuitee
M
Mendez • solo_traveller • co
9
2026-06-29 • via Nuitee
C
césar Enrique • couple • co
10
excelente
Pros:

La atención, muy buenas.
Buen estado de las instalaciones.
La piscina muy buena

Cons:

no hay respuesta

2026-06-22 • via Nuitee