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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Area shuttle (surcharge)
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Fireplace in lobby
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Concierge service
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Elevator
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Fitness facilities
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ATM/banking
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Conference space
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Fireplace in lobby
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Safe-deposit box at front desk
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Multilingual staff
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Full-service spa
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Meeting rooms
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Billiards or pool table
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Grocery/convenience store
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Area shuttle (surcharge)
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Snack bar/deli
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Free self parking
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Banquet hall
Review Highlights
Categories
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Property Description
Discover the perfect blend of relaxation and luxury at Nagoya Mansion Hotel & Residence, ideally situated for your Batam getaway.
Indulgent Spa Experience
Unwind at our full-service spa offering a range of rejuvenating massages, body treatments, and facials, ensuring you leave feeling refreshed and revitalized.
Exciting Recreational Amenities
Dive into our outdoor pool or break a sweat in the state-of-the-art fitness center. With complimentary wireless internet and a cozy fireplace in the lobby, relaxation is just a moment away.
Dining and Convenience
Savor delectable Indonesian cuisine at La Bamba Restaurant or enjoy room service during limited hours. Our 24-hour front desk and business center cater to every need, making your stay seamless.
Don't miss out on the beautiful experiences waiting for you—book your stay today at Nagoya Mansion Hotel & Residence!
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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Covid
Property does not offer onsite COVID-19 testing
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General
Professional property host/manager
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Health & Safety
Property does not require health documentation at check-in
Location
Guest Reviews
Clean, up-to-date, and spacious room. The hotel is located in the city center with easy access to shopping areas and malls nearby.
The service was also very good 😊
Good central location, without be too noisy. It is an old building that has obviously had partial renovations. Rooms had some new fittings, and some tired and worn parts. Hot water can take up to 10 minutes to arrive at room - but then ok. Buffet breakfast was very good. Front office staff quite helpful. The "privately" run spa is very porly kept - cockroaches crawling around floor during massage !! and Spa staff had attitude problems. Definitely more a value hotel , than quality.
Good
Beer is a bit expensive
No hair dryer
Very average
It’s a high tower divided into residential area and hotel area, essential services, kind staff, ample room needed some improvement.
Location: spacious, well-kept and clean lobby, the other common areas have some neglect, small swimming pool, really smelly and very neglected gym. Spacious and clean rooms, bathroom maybe a little small.
Food: The quality and variety is not bad at all, I really appreciated the breakfast buffet with different choices, the restaurant for lunch so and so.
Staff: very kind and friendly, always available, very good service
Price: is a very good option in Batam
Consideration: The area is not the best to walk around the island, however the taxi is extremely very cheap.
PS
The only strange thing was the deposit IN CASH for which they do not accept any credit card and until you give the deposit they will kindly ask you to hold your passport by the way an ATM is on the the ground floor near the parking area
horrible hotel, worst than 2 stars. wont go back for free.
-lift will drop 2-3 levels when going down
-toilet flush not strong, have to wait for 2-3 mins before the 2nd flush
-when you flush the toilet, you cant shower cos the water will be boiling hot
-no electrical plug beside bed, the whole room only have 3 sockets and 1 of them is in toilet which is useless
-no hair dryer, even if provided, its not workable
-wifi is weak, keep disconnecting
-tv not working
-aircon remote not working
abit far from shopping centre
Hotel is convenient to Nagoya Shopping Centre (5-10 min walk. Room was clean. Was very frustrated with the poor internet as had to log in again almost every time I wanted to use it. Satellite TV was limited to what I was expecting.
Only two elevators and at times had to wait for long periods of time to use. Limited breakfast, compared to other hotels. All in all, o.k. but not sure if want to use again.
My stay at the hotel was disappointing... The shower had a slow flow with little water, and it took about 5 minutes for the hot water to warm up. The cupboard door was malfunctioning, and I'm not sure if the room was properly cleaned before our arrival. The phone didn't work, and there was noise from upstairs in the early morning for a short period of time, indicating poor soundproofing. Additionally, the WiFi was extremely weak
The mini bar in the room is super hot inside instead of cold, the egg station at breakfast keeps giving first to the queue cutters. Truly terrible service. The only good point is the front desk, where everyone is well trained.
Wifi is not stable connection
Overall, it is a good and cheap stay if you are planning for a night or two. I booked three deluxe rooms for myself and my friends during our vacation. However, upon entering the room, we realized that the door didn't have the usual hotel triple lock feature due to a spoiled door guard or a malfunctioning lock, which resulted in only two locks for redundancy. Despite booking a non-smoking room, we noticed a minor cigarette smell as we entered, and the desk and mini fridge cabinet had drink stains and cigarette burns on top. One of my friend's room had a faulty water heater, that can release water temperature equivalent to a hot spring, even though the handle was on the cooler side. The hotel is conveniently located a short walk from Nagoya Hill Mall, which is a large mall where anything can be purchased. Despite these small issues, we still had a pretty decent stay.
Run-down and dirty room condition. Old linen.
Facilities adequate. Rude security. Housekeeping >20 minutes slow service. Scary hotel policy eg No durian allowed or else be fined up to 15 millions rupiah. Crazy HAHA!
Breakfast was simple and good service.
Receptionists was polite.
5 minutes ride to Nagoya Hill Mall.
Unfortunately not best-valued place to stay.
My family and I stayed for 3 days and 2 nights. Reached the hotel at the check-in time of 3 pm, was informed the room was not ready, they only have smoking rooms for us, and told us that we need to wait an hour more for our non-smoking room. It was nothing like the photos on the websites, the rooms were run down, the cups were not cleaned properly, and the towels were dirty. We were locked out of our room twice because of the door card reader battery (took them a long time to come up and change it for us, the last one they didn't even bother changing or coming up, just gave us a key instead).
air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
1. Staff availability answering phone call
2. Request as per booking not fulfill.
(Example: we wanted for queen bed but when arrived,
no more available)
3. Aircon not cool.
4. Our room near to the lift, it was very noisy when the
brake catches or release.
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
Ok just average. Could be better
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