Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 372 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
謝 • family_with_children • tw
9
2026-06-27 • via Nuitee
彥融 • family_with_children • tw
10
2026-06-25 • via Nuitee
駱 • solo_traveller • tw
10
2026-06-25 • via Nuitee
紹賢 • solo_traveller • tw
9
2026-06-25 • via Nuitee
駱 • extended_group • tw
10
2026-06-24 • via Nuitee
宜玲 • family_with_children • tw
8
整體還可以
Pros:

早餐餐點蠻多樣
飯店走到東大門大概10分鐘很近
有附宵夜、下午茶
房間是舒適，床也整齊，房間離飲水機也很近
開車出去地點都很方便

Cons:

餐點口味見仁見智，對我普通@@
停車場下坡後,門口有點小，如果車子長可能要技巧一點
房間隔音真的有些不太好，隔壁家庭打電話聽得很清楚，以及天花板感覺有水流聲

2026-06-24 • via Nuitee
駱 • solo_traveller • tw
10
2026-06-24 • via Nuitee
Z
Ziad • couple • us
9
2026-06-24 • via Nuitee
紹賢 • solo_traveller • tw
9
2026-06-23 • via Nuitee
阿賢 • extended_group • tw
8
2026-06-22 • via Nuitee
C
C.Y.Hao • solo_traveller • tw
9
Pros:

整體來說 不論是在地理位置跟服務 都有水準之上

Cons:

可惜的地方
房間地毯有明顯污漬 可以考量清理有難度
但就是很顯眼在那邊
然後浴室免治馬桶只能開關桶蓋 但其他功能很正常
除此以外 整體上很乾淨的 沒有大問題👍

2026-06-21 • via Nuitee
C
CHIENLUN • family_with_children • tw
10
2026-06-21 • via Nuitee
秉沅 • extended_group • tw
10
2026-06-21 • via Nuitee
H
Hui-Ling • couple • tw
8
便利親切
Pros:

不管是櫃檯、房務、餐飲出的服務人員都很用心，實屬難得！還有下午茶跟宵夜、早餐都很好吃，在花蓮肚子沒餓過😆機車也有停車位，棉被很舒適！

Cons:

枕頭太軟，以及地板有遺留的洋芋片，其他沒問題👍

2026-06-21 • via Nuitee
雅惠 • solo_traveller • tw
8
2026-06-20 • via Nuitee
J
Joye V • solo_traveller • au
8
Pros:

Location
Staff helpfulness even when language a barrier

Cons:

I wanted to know what would happen and what security there was when a copy of my passport was taken. Due to language barrier I was not answered.

2026-06-17 • via Nuitee
淑娟 • extended_group • tw
9
Pros:

近東大門夜市很好，餐飲豐富…

2026-06-16 • via Nuitee
L
Lucy • couple • au
8
A big solid hotel with a great breakfast
Pros:

We really liked it here. It was easy to walk around town. The hotel was big and solid and quiet. The breakfast was great. And the afternoon tea in the foyer was a nice touch. It's close to a good supermarket. And there's plenty of cool little cafes and restaurants in the surrounding streets. And thank you to the friendly staff.

2026-06-15 • via Nuitee
R
Ray • family_with_children • tw
8
2026-06-14 • via Nuitee
M
Michael • couple • us
10
A Hidden Gem
Pros:

The hotel is lovely and seems like a classy oasis. Everyone we interacted with was lovely.

Cons:

I found the bed to be on the firm side (a matter of taste). The location was not as nice as the hotel itself.

2026-06-13 • via Nuitee