Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 238 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
G
Glenn • family_with_children • tw
10
Pros:

Friendly, professional staff, excellent location, great breakfast

2026-02-14 • via Nuitee
俊暘 • family_with_children • tw
10
2026-02-13 • via Nuitee
L
LI • family_with_children • tw
9
2026-02-13 • via Nuitee
鍾 • couple • tw
9
2026-02-11 • via Nuitee
俊暘 • family_with_children • tw
10
2026-02-10 • via Nuitee
D
DIAN-RUNG • couple • tw
10
有機會會再去
Pros:

早餐很棒 房間很棒 服務很棒

Cons:

枕頭太軟 睡得很累 後來發現櫃子有枕頭 沒有試

2026-02-08 • via Nuitee
張美樂 • couple • tw
10
超推薦大家來花蓮必住阿思瑪。
Pros:

CP值超高
地點好 近公正包子跟廟口紅茶及東大門夜市，走路約5～10分鐘。
免費宵夜剝皮辣椒雞湯跟甜湯桂圓木耳，都非常好喝，還有爆米花享用。
所有人員服務超棒又有耐心。
房間衛浴都整潔乾淨超好，連床頭板一點灰塵都沒有，可見用心之處。
早餐選項精緻，但表現不錯。
碗跟盤是我喜愛的風格👍👍👍

Cons:

床硬度ok,但非獨立筒，稍稍就能感受到互相的震動。

2026-01-30 • via Nuitee
岳濠 • family_with_children • tw
10
Pros:

服務人員處理事情很有責任感。

2026-01-30 • via Nuitee
劉 • family_with_children • tw
10
2026-01-26 • via Nuitee
尤紋 • couple • tw
10
2026-01-24 • via Nuitee
修嫦 • couple • tw
4
無
Pros:

離夜市很近，還不錯可以走路逛夜市。

Cons:

房間太小感覺擁擠，冷氣不好調控風量太大直吹人體很不舒服。早餐寒酸不夠用心。

2026-01-22 • via Nuitee
佳蓉 • solo_traveller • tw
10
Pros:

餐廳員工很親切

Cons:

建議入住時應該主動告知周邊景點

2026-01-21 • via Nuitee
碧惠 • family_with_children • tw
8
2026-01-20 • via Nuitee
榮堂 • solo_traveller • tw
9
2026-01-09 • via Nuitee
E
EMI • couple • jp
10
2026-01-08 • via Nuitee
J
Jacques • family_with_children • fr
9
2026-01-05 • via Nuitee
J
Jacques • family_with_children • fr
9
Pros:

Excellent hôtel, très confortable, très calme, bien tenu, bien situé dans le centre, proche du marché de nuit et de l'océan.

2026-01-05 • via Nuitee
F
François • couple • fr
8
2026-01-05 • via Nuitee
K
Koh • family_with_children • sg
8
2026-01-03 • via Nuitee
杰樺 • couple • tw
10
2026-01-03 • via Nuitee