Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 362 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
F
Fi-John • solo_traveller • tw
9
2026-06-05 • via Nuitee
逸鴻 • family_with_children • tw
8
2026-06-04 • via Nuitee
Y
yihe • couple • tw
9
2026-06-03 • via Nuitee
逸鴻 • family_with_children • tw
8
2026-06-01 • via Nuitee
C
Chia Hsiang • couple • tw
9
2026-05-31 • via Nuitee
蔡 • extended_group • tw
10
Pros:

環境和服務人員的態度

Cons:

馬桶沖水聲有點大聲。

2026-05-28 • via Nuitee
佩琪 • solo_traveller • tw
10
Pros:

景點基本上都在旁邊 走路可以到東大門夜市 服務人員也都很親切

2026-05-28 • via Nuitee
曉雯 • couple • tw
9
2026-05-28 • via Nuitee
謝 • couple • tw
8
Pros:

尚可

2026-05-26 • via Nuitee
B
Brett • solo_traveller • us
10
Lovely hotel
Pros:

The staff was very helpful and many spoke English. All of the little perks like free snacks and drinks were really nice. The breakfast was truly exceptional. The location was very good, walking distance to the night market.

2026-05-25 • via Nuitee
楊小青 • solo_traveller • tw
10
Pros:

小朋友的遊戲室

2026-05-25 • via Nuitee
育鑫 • solo_traveller • tw
8
Pros:

早餐，下午茶，宵夜很好吃。服務人員很讚。

Cons:

免治馬桶的沖水水量過小，要沖很多次。

2026-05-25 • via Nuitee
H
Hyonseo • family_with_children • kr
6
2026-05-25 • via Nuitee
盛鑫 • extended_group • tw
8
2026-05-23 • via Nuitee
語濬 • couple • tw
10
來花蓮住我的首選
Pros:

第二次入住了！服務整潔都很好停車方便

Cons:

無

2026-05-22 • via Nuitee
邱 • family_with_children • tw
6
2026-05-22 • via Nuitee
H
Hua Hsun • solo_traveller • tw
9
Pros:

下午茶、消夜、早餐、浴室防滑

Cons:

目前為止沒有

2026-05-20 • via Nuitee
N
Naama • couple • il
8
Pros:

מיקום מרכזי ליד השוק. יש שעת תה נחמדה אחר הצהריים. חדרים נוחים.

Cons:

קצת מיושן, זרם מים במקלחת היה קצת חלש. לא היה אור טבעי בחדר

2026-05-20 • via Nuitee
P
Pei-chun • family_with_children • tw
9
房間設備很乾淨，維護的很好。有桌球室和健身房可以使用，下午茶和宵夜很貼心，加分。
Pros:

房間和浴室空間很大，很舒適。加大雙人床很好睡，床墊很舒適，好像在自己家裡睡覺的感覺。

Cons:

房間的窗戶在浴室，浴室關上門就沒有光線進來。下午茶蛋糕有點乾。

2026-05-18 • via Nuitee
O
Oliver • couple • ca
9
A really nice hotel in the heart of the city.
Pros:

The location and breakfast were top notch. The third floor indoor courtyard was spectacular. I loved how there was free food at all times of the day for weary travelers. Really a great hotel. The indoor parking was very helpful too. I felt like I was in such a fancy place, a nice treat!

Cons:

The showerhead was the worst one I used in Taiwan. It was supposed to be fancy (I think ), but it just launched the water out at a weird angle. Otherwise, I really liked this place.

2026-05-18 • via Nuitee