Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Location

Guest Reviews

8.8
Based on 470 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
伊柔 • family_with_children • tw
10
房間很大，感覺很溫馨，服務人員有禮貌，處理事情有效率。
Pros:

有什麼問題都直接幫客人解決！親子友善住宿服務！
知道有需求嬰兒床，便主動詢問是否需要澡盆。
並且有下午茶點心供應，讓一些外地遊客，可以在還沒到晚餐時間，稍微果腹一下。

Cons:

冷氣太冷，無法調整，但客服超級迅速補上兩條棉被彌補。

2026-09-19 • via Nuitee
欣怡 • couple • tw
9
大致上都不錯
Pros:

1.位置方便
2.早餐不錯

Cons:

浴缸太小

2026-09-18 • via Nuitee
劉 • solo_traveller • tw
6
2026-09-16 • via Nuitee
L
Liao • family_with_children • tw
8
2026-09-15 • via Nuitee
林 • solo_traveller • tw
9
2026-09-15 • via Nuitee
L
Liz • couple • ca
9
2026-09-11 • via Nuitee
N
Natalia • solo_traveller • ru
6
Nicht empfehlenswert
Pros:

Das Zimmer war alt, aber ordentlich, das Bett ziemlich bequem und das Frühstück war gut.

Cons:

Die Frau, die uns am Abend empfangen hat, war ziemlich unfreundlich (die Morgenschicht war im Gegensatz dazu sehr freundlich). Eine zusätzliche Wasserflasche wurde uns verweigert. Für ein "4 Sterne Hotel" finde ich das sehr peinlich...Überall in Taiwan wurden wir sehr freundlich empfangen außer hier. Eine große Enttäuschung. Das Essen im Selbstbedienungs-Café sah zwar schön aus, war aber leider überhaupt nicht lecker.

Zusammengefasst, wenn man Wert auf Service legt, lieber ein anderes Hotel suchen.

2026-09-11 • via Nuitee
尹薰 • solo_traveller • tw
9
2026-09-01 • via Nuitee
C
CHU-HUI • family_with_children • tw
9
2026-08-31 • via Nuitee
琇慧 • couple • tw
10
2026-08-30 • via Nuitee
雅鈴 • solo_traveller • tw
9
Pros:

位子很好，洗衣房機器也很乾淨

Cons:

有些健身器材要借磁扣比較不方便

2026-08-28 • via Nuitee
文淵 • solo_traveller • tw
9
Pros:

好停車，距離景點近，房客有下午茶，晚上有甜點

Cons:

入住手續辦理時間稍久

2026-08-24 • via Nuitee
Y
Yi Chun • solo_traveller • tw
10
2026-08-24 • via Nuitee
江敏慧 • solo_traveller • tw
8
Pros:

位置極好，離東大門夜市，步行只要5分鐘。飯店提供自助式下午茶，開始入住時間尚未到，可以吃吃，休息兼打發時間。晚上9點有提供宵夜。

2026-08-23 • via Nuitee
文彬 • solo_traveller • tw
9
2026-08-23 • via Nuitee
倪綾 • family_with_children • tw
9
2026-08-22 • via Nuitee
H
Hong Hsiang • family_with_children • tw
9
2026-08-20 • via Nuitee
S
Sergei • solo_traveller • ru
10
2026-08-20 • via Nuitee
怡伶 • extended_group • tw
10
舒服
Pros:

房間乾淨、隔音不錯、知名小吃有些都在附近走路就可以到 、有2.1米的停車場、簡單好吃的下午茶、好吃暖胃的宵夜、車站接泊方便、可以借腳踏車、早餐好吃
下次一定還會選這間🤣

2026-08-20 • via Nuitee
B
betty • extended_group • tw
10
很值得再去
Pros:

很用心的飯店，值得再入住

2026-08-20 • via Nuitee