Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Location

Guest Reviews

8.8
Based on 470 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
省偉 • family_with_children • tw
8
2026-10-21 • via Nuitee
語芹 • couple • tw
9
2026-10-20 • via Nuitee
T
Triin • couple • ee
9
2026-10-18 • via Nuitee
玟蓉 • extended_group • tw
10
2026-10-17 • via Nuitee
Y
YiNing • extended_group • tw
7
2026-10-17 • via Nuitee
T
Ting Tzung • couple • tw
9
Pros:

沒想到提供很多服務，令人驚艷！

2026-10-16 • via Nuitee
B
BoWei • family_with_children • tw
3
Pros:

早餐豐富，地點好，遊戲是整理得還不錯

Cons:

育兒設備缺漏，第一晚沒有嬰兒床，第二碗嬰兒床過於老舊
早餐兒童座椅非常不足
當天到下午六點多還沒有進行房務打掃

2026-10-16 • via Nuitee
P
Perry Alexander • solo_traveller • nz
8
A Great Place to Stay
Pros:

A well appointed, comfortable and clean hotel that's well located - within easy walking distance of the great Night Market and other eateries and shops. The added bonus of a free daily afternoon tea, with all sorts of yummy delicacies was a nice surprise - and there was also a free late night snack available (I didn't partake though).

Cons:

Given the lovely pastries on offer at the afternoon tea I had high expectations of the breakfast - only to be sorely disappointed - the western offerings were very sparse, no cereals on offer at all, so really I was limited to toast with a fried egg (that had been sitting under a not very hot light for ages) . . .

2026-10-15 • via Nuitee
家棟 • family_with_children • tw
10
2026-10-14 • via Nuitee
C
chen • family_with_children • il
9
Pros:

It’s a really nice hotel, we stayed for a very short time but it answered all our needs

Cons:

Sadly the parking spot next to the hotel was full so we had to go to another parking..

2026-10-11 • via Nuitee
尤紋 • couple • tw
10
2026-10-11 • via Nuitee
H
Hou Yu-Lin • solo_traveller • tw
7
2026-10-10 • via Nuitee
育櫻 • couple • tw
8
有健身房、桌球間、腳踏車可借用，房間很乾淨、位置非常方便！
Pros:

離夜市與市中心逛街採買超方便！早餐也很不錯，提供在地美食使用！

Cons:

無

2026-10-10 • via Nuitee
L
LIANG HUA • extended_group • tw
8
Pros:

房間大又整潔

Cons:

櫃台人員較少，需要排隊等候。

2026-10-10 • via Nuitee
伊柔 • family_with_children • tw
10
房間很大，感覺很溫馨，服務人員有禮貌，處理事情有效率。
Pros:

有什麼問題都直接幫客人解決！親子友善住宿服務！
知道有需求嬰兒床，便主動詢問是否需要澡盆。
並且有下午茶點心供應，讓一些外地遊客，可以在還沒到晚餐時間，稍微果腹一下。

Cons:

冷氣太冷，無法調整，但客服超級迅速補上兩條棉被彌補。

2026-09-19 • via Nuitee
欣怡 • couple • tw
9
大致上都不錯
Pros:

1.位置方便
2.早餐不錯

Cons:

浴缸太小

2026-09-18 • via Nuitee
劉 • solo_traveller • tw
6
2026-09-16 • via Nuitee
L
Liao • family_with_children • tw
8
2026-09-15 • via Nuitee
林 • solo_traveller • tw
9
2026-09-15 • via Nuitee
N
Natalia • solo_traveller • ru
6
Nicht empfehlenswert
Pros:

Das Zimmer war alt, aber ordentlich, das Bett ziemlich bequem und das Frühstück war gut.

Cons:

Die Frau, die uns am Abend empfangen hat, war ziemlich unfreundlich (die Morgenschicht war im Gegensatz dazu sehr freundlich). Eine zusätzliche Wasserflasche wurde uns verweigert. Für ein "4 Sterne Hotel" finde ich das sehr peinlich...Überall in Taiwan wurden wir sehr freundlich empfangen außer hier. Eine große Enttäuschung. Das Essen im Selbstbedienungs-Café sah zwar schön aus, war aber leider überhaupt nicht lecker.

Zusammengefasst, wenn man Wert auf Service legt, lieber ein anderes Hotel suchen.

2026-09-11 • via Nuitee