Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (consistently praised)
Beachfront location / near the sea
Good and varied breakfast
Cleanliness noted by multiple guests
Well maintained facilities (generally)
Good room comfort for many guests
On-site pools and pleasant views
Easy access to taxis
Cons:
Perceived poor value for money / high price
Small pool for the hotel size and early closing hours
Noise between adjoining rooms (privacy issues)
Maintenance issues: worn bathrooms, loose fixtures, poor lighting
Broken/poorly repaired safe reported
Long check-in lines / slow front desk at times
No towel racks in some rooms
Incidents affecting dining experience (animal observed in dining area)
No electronic invoice provided (administrative issue)
Staff entering rooms to check minibar without sufficient notice

Categories

Cleanliness
8.9
Mostly praised (multiple mentions of good cleaning and hygiene), but isolated issues reported (worn bathrooms, a repaired-but-failing safe) lower the score slightly.
Service
9.9
Staff repeatedly described as extremely kind and helpful; some front desk delays reported but overall service is a strong positive in the reviews.
Location
9.6
Excellent beach-front location and easy taxi access to the center; one note about being a bit far from some activities by ship.
Room Quality
8.5
Rooms generally comfortable and praised, but issues include thin walls (noise from adjacent rooms), lighting deficits at mirrors, missing towel racks and occasional maintenance problems.
Amenities
8.3
Good pools and facilities noted, but the pool is small for the hotel size, closes early, limited child-focused spaces, and some missing conveniences (no coffee station).
Value for Money
7.5
Several guests explicitly stated the price is high relative to competitors and felt the cost–benefit relationship was poor.
Food and Beverage
9.3
Breakfast is consistently praised as very good/comprehensive by many guests, though a few found it weak.
Overall Experience
10
Overall impressions are strongly positive (modern, comfortable, spectacular to many guests) despite specific issues; friendly staff and good facilities drive a high overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:37

Property Description

Beachfront Luxury at Radisson Cartagena Ocean Pavillion Hotel

Panoramic Views: Enjoy breathtaking views from the comfort of your room at Radisson Cartagena Ocean Pavillion Hotel.

Relaxation and Dining: Indulge in a spa treatment or sip on cocktails at Tambora, Salmarina, or the Solarium bars. Treat your taste buds at Palenques Restaurant with gourmet dishes.

Convenience and Accessibility: Located just minutes away from the Walled city and Rafael Núñez international airport, with free parking on-site.

Experience the perfect blend of luxury and comfort at Radisson Cartagena Ocean Pavillion Hotel. Book your stay now for an unforgettable beachfront getaway.

Important information:

Please note that hotel can only charge in COP (Colombian Peso)

Please note that for 5 or more rooms booked special conditions may apply.

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9
Based on 1695 reviews
Cleanliness: 8.9
Service: 9.9
Location: 9.6
Room Quality: 8.5
Amenities: 8.3
Value for Money: 7.5
Food and Beverage: 9.3
Overall Experience: 10
D
Danilo • couple • co
5
Esperaba más por la calidad de la cadena Radisson.
Pros:

Jacuzzi y la vista que tiene al mar.
Aseo de la habitación
Ubicación

Cons:

Muy demorada la comida y traen lo que no se había pedido; cuando cambian los platos, la carne llegó fría.
El bar en la zona de jacuzzis abría muy tarde; el encargado no llegaba a la hora que decían.
Parte de las paredes exteriores (zona jacuzzis) muy descuidadas en la parte de los apartamento.

2026-08-29 • via Nuitee
R
Riccardo • solo_traveller • it
9
riposo e visite
Pros:

posizione ottimale per spiaggia e città ma tranquilla
personale fantastico
qualità

Cons:

piccoli dettagli della camera
mancavano le luci per lettura e ganci per asciugamani in bagno

2026-08-27 • via Nuitee
I
Ivan Cristhian • extended_group • pe
10
Personal muy atento y amable
Pros:

Muy cómodas, limpias y frescas instalaciones con aire acondicionado, excelente variedad en el desayuno, muchas gracias a Jorge por la atención, muy atento y amable.

2026-08-27 • via Nuitee
M
MARIA ALEJANDRA • solo_traveller • co
10
Pros:

El desayuno variado

Cons:

Nada

2026-08-26 • via Nuitee
P
Paula Andrea • couple • co
8
2026-08-25 • via Nuitee
D
darlys • family_with_children • co
10
Excepcional
Pros:

Lo que más me gustó fue la amabilidad de sus empleados y la comida excepcional, súper recomendado

2026-08-24 • via Nuitee
E
Eduardo • solo_traveller • br
10
2026-08-24 • via Nuitee
S
Sandra • family_with_children • it
9
Habitación muy cómoda con excelente vista al mar
Pros:

El desayuno estuvo bien, la piscina tiene un ambiente muy agradable, y el bar del jacuzzi es muy agradable. La habitación nuestra que era una suite de 2 cuartos y con vista al mar estaba espectacular

Cons:

La comida del hotel no es muy buena para el costo de la misma y te dan una bebida no alcoholica de bienvenida, desafortunadamente la bebida solo es Fruit Punch, no se puede solicitar nada diferente, ni siquiera una botella de agua

2026-08-22 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

the buffet breakfast was excellent and the wait staff was very attentive

2026-08-22 • via Nuitee
J
Javier • solo_traveller • co
9
Pros:

las zonas de descanso , comida y comodidad

Cons:

el gimnasio un poco pequeño

2026-08-21 • via Nuitee
L
Lucely • extended_group • co
9
2026-08-19 • via Nuitee
A
Alexander • solo_traveller • co
10
Pros:

El buffet, las habitaciones todo en general

Cons:

El Sótano para parqueo

2026-08-19 • via Nuitee
P
paulo • extended_group • co
8
Buen sector, buenas instalaciones
2026-08-18 • via Nuitee
C
cynthia • solo_traveller • fr
9
2026-08-18 • via Nuitee
S
Santiago • family_with_children • co
9
2026-08-18 • via Nuitee
E
Edgard • couple • pe
10
Comfortable.
Pros:

Everything was very good.

Cons:

It is a little far from the downtown.

2026-08-17 • via Nuitee
H
Hector • couple • co
9
Pros:

Excesivos los precios de los productos de la nevera de la habitación . Sin ninguna relación y explicación.
Se que son tercerisados , pero tienen que ser revisados por la administración .

2026-08-17 • via Nuitee
A
Angela Maria • extended_group • co
7
Pros:

Muy buena ubicación. Buen precio. Las personas muy amables.

Cons:

No me gustó el restaurante Palenque, tenía un olor fuerte a humedad, los asientos estaban mojados, la comida del buffet no me pareció muy buena. Poca selección y muy cara para lo que había.
El gimnasio es terrible, demasiado pequeño, los equipos viejos y en mal estado, el aire acondicionado no funciona bien, un olor muy desagradable.
En el spa también hay un olor desagradable a humedad. Por esto no me realicé ningún masaje.
En el restaurante a la carta en el primer piso muy demorado el servicio de la cocina. La comida regular.

2026-08-16 • via Nuitee
C
Catalina • solo_traveller • co
7
Pros:

Habitación cómoda y limpia

Cons:

El gimnasio pequeño, no tenía vasos para tomar agua, no tenía toallas, piso sucio.

2026-08-16 • via Nuitee
M
Miguel • solo_traveller • es
7
2026-08-14 • via Nuitee