Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (consistently praised)
Beachfront location / near the sea
Good and varied breakfast
Cleanliness noted by multiple guests
Well maintained facilities (generally)
Good room comfort for many guests
On-site pools and pleasant views
Easy access to taxis
Cons:
Perceived poor value for money / high price
Small pool for the hotel size and early closing hours
Noise between adjoining rooms (privacy issues)
Maintenance issues: worn bathrooms, loose fixtures, poor lighting
Broken/poorly repaired safe reported
Long check-in lines / slow front desk at times
No towel racks in some rooms
Incidents affecting dining experience (animal observed in dining area)
No electronic invoice provided (administrative issue)
Staff entering rooms to check minibar without sufficient notice

Categories

Cleanliness
8.9
Mostly praised (multiple mentions of good cleaning and hygiene), but isolated issues reported (worn bathrooms, a repaired-but-failing safe) lower the score slightly.
Service
9.9
Staff repeatedly described as extremely kind and helpful; some front desk delays reported but overall service is a strong positive in the reviews.
Location
9.6
Excellent beach-front location and easy taxi access to the center; one note about being a bit far from some activities by ship.
Room Quality
8.5
Rooms generally comfortable and praised, but issues include thin walls (noise from adjacent rooms), lighting deficits at mirrors, missing towel racks and occasional maintenance problems.
Amenities
8.3
Good pools and facilities noted, but the pool is small for the hotel size, closes early, limited child-focused spaces, and some missing conveniences (no coffee station).
Value for Money
7.5
Several guests explicitly stated the price is high relative to competitors and felt the cost–benefit relationship was poor.
Food and Beverage
9.3
Breakfast is consistently praised as very good/comprehensive by many guests, though a few found it weak.
Overall Experience
10
Overall impressions are strongly positive (modern, comfortable, spectacular to many guests) despite specific issues; friendly staff and good facilities drive a high overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:37

Property Description

Beachfront Luxury at Radisson Cartagena Ocean Pavillion Hotel

Panoramic Views: Enjoy breathtaking views from the comfort of your room at Radisson Cartagena Ocean Pavillion Hotel.

Relaxation and Dining: Indulge in a spa treatment or sip on cocktails at Tambora, Salmarina, or the Solarium bars. Treat your taste buds at Palenques Restaurant with gourmet dishes.

Convenience and Accessibility: Located just minutes away from the Walled city and Rafael Núñez international airport, with free parking on-site.

Experience the perfect blend of luxury and comfort at Radisson Cartagena Ocean Pavillion Hotel. Book your stay now for an unforgettable beachfront getaway.

Important information:

Please note that hotel can only charge in COP (Colombian Peso)

Please note that for 5 or more rooms booked special conditions may apply.

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9
Based on 1695 reviews
Cleanliness: 8.9
Service: 9.9
Location: 9.6
Room Quality: 8.5
Amenities: 8.3
Value for Money: 7.5
Food and Beverage: 9.3
Overall Experience: 10
W
wendy • extended_group • co
10
INCREÍBLE
Pros:

Increíblemente aseado, el personal increíble en cuanto a atención y prestos a las necesidades

2026-09-18 • via Nuitee
S
Samuel Pulido • family_with_children • co
10
Servicio espectacular
Pros:

La zona de la playa es espectacular y las instalaciones al regresar de la playa maravillosas.

2026-09-15 • via Nuitee
L
LILIANA • couple • co
5
No me gusto
Pros:

El personal muy amable

Cons:

El buffet tenia una presentación de muy mal gusto y el menú y su preparación muy regular.

2026-09-15 • via Nuitee
J
Jonathan • couple • co
1
Todo viejo
Pros:

Nada

Cons:

Todo viejo

2026-09-14 • via Nuitee
A
Ana María • solo_traveller • co
6
La decadencia
Pros:

Casi nada.

Cons:

Me había hospedado hace un tiempo. El hotel desmejoró notablemente. No se comporta ni ofrece los servicios de 4 estrellas que tiene. Música a alto volumen en los corredores y en el único restaurante. La zona exterior nunca está dispuesta para el uso de los huespedes. No permiten firmar vales y cualquier consumo se debe pagar inmediatamente por el huesped incluyendo el room service. No conceden ningún favor como por ejemplo, el check out late.

2026-09-12 • via Nuitee
S
Sebastian • couple • co
10
2026-09-11 • via Nuitee
W
WaldeLuiz • family_with_children • br
9
Muy buen local para disfrutar del mar de Cartagena
Pros:

Buena piscina, muy buen desayuno.

Cons:

Un muy buen hotel y servicio de calidad

2026-09-11 • via Nuitee
Łączkowska • solo_traveller • pl
4
No lo recomiendo
Pros:

Jacuzzi en Rooftop

Cons:

Llevo 3 dias pidiendo a una tetera para hacer té y nadie me escucho de absolute. Cada el dia escuché "mañana".No les importan los clientes. El supervisor sera despedido. No se lo recomiendo a nadie.

2026-09-10 • via Nuitee
G
Giovanny Villate Torres • solo_traveller • co
10
Todo fue excelente en mi estadía .
Pros:

Todo estuvo súper bien , la atención , la comida y el servicio en general , súper bien 🙂

Cons:

Todo estuvo bien .

2026-09-07 • via Nuitee
C
Carlos Andrés • family_with_children • co
9
2026-09-05 • via Nuitee
R
Roberto • solo_traveller • it
10
Pros:

All

2026-09-01 • via Nuitee
C
Claudia • couple • co
9
Pros:

La ubicación, las camas muy cómodas y el bufete del desayuno

Cons:

Las habitaciones y la decoración se ve anticuada

2026-09-01 • via Nuitee
M
maria camila • couple • es
8
2026-08-31 • via Nuitee
Y
Yeny Lorena • solo_traveller • co
7
Pros:

Las personas muy atentas.

Cons:

Servicios básicos que se tienen en un hotel en este sitio debían ser solicitados a demanda.

2026-08-30 • via Nuitee
R
Roxana • solo_traveller • ar
10
Pros:

Un lugar hermosísimo para descansar todos los hoteles de la cadena son perfectos.
La atención es excelente, las habitaciones super cómodas.
El restaurant es maravilloso con muchas variedades de platos.
Nos encantó!!!!!!

2026-08-30 • via Nuitee
D
Danilo • couple • co
5
Esperaba más por la calidad de la cadena Radisson.
Pros:

Jacuzzi y la vista que tiene al mar.
Aseo de la habitación
Ubicación

Cons:

Muy demorada la comida y traen lo que no se había pedido; cuando cambian los platos, la carne llegó fría.
El bar en la zona de jacuzzis abría muy tarde; el encargado no llegaba a la hora que decían.
Parte de las paredes exteriores (zona jacuzzis) muy descuidadas en la parte de los apartamento.

2026-08-29 • via Nuitee
I
Ivan Cristhian • extended_group • pe
10
Personal muy atento y amable
Pros:

Muy cómodas, limpias y frescas instalaciones con aire acondicionado, excelente variedad en el desayuno, muchas gracias a Jorge por la atención, muy atento y amable.

2026-08-27 • via Nuitee
R
Riccardo • solo_traveller • it
9
riposo e visite
Pros:

posizione ottimale per spiaggia e città ma tranquilla
personale fantastico
qualità

Cons:

piccoli dettagli della camera
mancavano le luci per lettura e ganci per asciugamani in bagno

2026-08-27 • via Nuitee
M
MARIA ALEJANDRA • solo_traveller • co
10
Pros:

El desayuno variado

Cons:

Nada

2026-08-26 • via Nuitee
P
Paula Andrea • couple • co
8
2026-08-25 • via Nuitee