Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Well-maintained pool area
Cons:
Issues with cleanliness
Lack of kitchen utensils
Cold pool water
Extra costs not clearly communicated

Categories

Cleanliness
8.01
Some concerns about cleanliness in the rooms and amenities.
Service
9.48
Staff was friendly and responsive to requests.
Location
9.52
Good location with nice views.
Room Quality
8.47
Spacious rooms but lack of kitchen equipment.
Amenities
8.5
Pools and facilities available but limited kitchenware.
Value for Money
8.46
Competitively priced but extra charges for amenities not usual.
Food and Beverage
9.01
Breakfast selection limited, with some food complaints.
Overall Experience
8.98
Mixed feelings due to various issues but enjoyed the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:36

Property Description

Luxurious Pool and Relaxation Facilities
Real Palace Hotel & Apartments offers a serene escape with a pool, hot tub, and sun terrace for ultimate relaxation. Lounge on sun loungers by the pool while sipping on a cocktail from the poolside snack bar.

Diverse Dining Options and Entertainment
Indulge in Mediterranean flavors at the bar-restaurant or grab a drink at the on-site bar. For entertainment, head to the games room for a round of billiards or table tennis.

Convenient Location and Stunning Views
Conveniently located near Malia Beach and the archaeological site, Real Palace provides breathtaking views of the Cretan Sea and the mountains from private balconies or patios. Explore nearby Stalis Village or venture to Heraklion Town and Port easily from the hotel.

Book now to experience the perfect blend of luxury, convenience, and relaxation at Real Palace Hotel & Apartments.

Important information:

Please note that discounted rates apply to children's breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 129 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
D
Dirk • family_with_children • de
9
2026-01-19 • via Nuitee
C
Cristian • family_with_children • it
9
2026-01-19 • via Nuitee
N
Nina • family_with_children • si
9
It was ok
Pros:

The staff was very nice. The cleaning lady came almost every day. The bed was very comfortable. 😊

Cons:

At first there were no cooking stove in the apartment, but we ask for it and they brought it right away. There were no sharp knives, only butter knife i asked for it at the bar and they gave ne one, no problem.
The air condition had to be paid in addition 70€ per week - i never saw this anywhere before. Usually is within the price.
TV didn't work.
Water in the pool was so cold.
I missed a broom in the apartment (i got it, because i asked for it) and a drying rack for towels.

2025-10-29 • via Nuitee
P
Poslednik • solo_traveller • pl
2
Pros:

Duży obiekt, nowy ładny widok na góry

Cons:

Gospodarz przez dwa dni domagał się dodatkowej opłaty 10 euro. Pokazywałem mu , że mam rezerwację z wliczonym wszystkimi opłatami i podatkami, jednak dopiero drugiego dnia znalazł faktury. Bardzo niekomfortowa sytuacja, zepsuł mi urlop. Dodatkowo był niby aneks kuchenny w szafce patelnia, garnki i sztućce ale nic nie można było ugotować , za
wyjątkiem wody, bo był tylko czajnik elektryczny.

2025-10-24 • via Nuitee
A
aurore • family_with_children • fr
7
Pros:

Les équipements de l'hôtel ( piscine au soleil en octobre)

Cons:

Équipements de l'appartement :
Manque de vaisselle et d'ustensiles cuisine qui obligent les vacanciers à aller au restaurant.
( 3 verres , 3 mugs, 3 cuillères, 2 assiettes plates alors que nous étions au famille de 4 personnes.)
1 mini table pour 2 sur la terrasse et 4 grosses chaises en plastiques
Pas d'autres tables dans l appartement

2025-10-24 • via Nuitee
A
Aurelia • family_with_children • fr
8
3 jours a Malia
Pros:

L'hôtel est très bien situé a 15 min à pied de Malia
Il ya un parking juste devant
Les chambres sont spacieuses et confortables
La piscine est top avec des lits et des transats

Cons:

Le manque de vaisselle dans notre chambre qui étaient pour trois personnes on avait 2 tasses
Pas de verres 2 fourchettes
Et relaver toute la vaisselle car rien était propre
Il n'y a pas de pdt de toilette ( gel douche shampoing)
Ni d'éponge et de pdt vaisselle
Pour un 3 étoiles
Et vérifier que vous avez payé les taxes de séjour car on nous a réclamé 30 eur alors que je l'ai avaient déjà payé via Booking.....

2025-10-23 • via Nuitee
S
SERBAN • couple • ro
10
Pros:

very nice ambience and very kind personal ; everything very clean

2025-10-21 • via Nuitee
Галя • family_with_children • bg
10
Very nice hotel with a very good location!
Pros:

Very nice hotel with a very good location!

2025-10-20 • via Nuitee
R
Richard • couple • nl
9
Pros:

De rust. De behulpzaamheid en vriendelijkheid van al het personeel. De lokatie. Eigenlijk alles wat je je wensen kan.

Cons:

Tekorte tijd. Helaas ivm privé omstandigheden eerder moeten vertrekken. Gaan zeker terug. 2026 al geboekt.

2025-10-20 • via Nuitee
M
mateusz • couple • pl
9
2025-10-17 • via Nuitee
K
Keity-Carol • family_with_children • ee
10
2025-10-17 • via Nuitee
F
Frédéric • couple • fr
8
Bon rapport qualité prix
Pros:

Gentillesse, propreté literie.parking

Cons:

Aboiements des chiens autour de l'établissement.manque un sèche cheveux.une petite couette un micro ondes seraient fort utiles

2025-10-04 • via Nuitee
I
Irina • couple • ro
6
Pros:

Gradina foarte frumoasa.

Cons:

Camerele sunt extrem de Basic echipate. La dus o copertina veche și extrem de murdara. Obiecte sanitare vechi.. bucataria avea o plita veche, o cana fierbător, o tigaie mica 20 cm, o oala., câteva farfurii și linguri/ furculițe. Nu gasiti detergent vase sau sapun în camera .

2025-09-30 • via Nuitee
A
Anis
2
Pros:

Beoordeling accommodatie – verblijf 16 t/m 23 september

Bij aankomst kregen we direct een rekening van €105, inclusief toeristenbelasting. Daarvan was €70 alleen al voor het gebruik van de airco. Voor ons voelde dit als een onverwachte en buitensporige extra kostenpost.

De eerste indruk van de kamer was helaas allesbehalve positief. Het was verre van hygiënisch:
• De wasbak zat los en leek elk moment uit elkaar te vallen.
• In de douche zat een gat waardoor het water alle kanten opspoot.
• Het toilet was gammel en zat bijna los.
• Er was duidelijk sprake van schimmel, wat ons meteen zorgen gaf over de gezondheid en hygiëne.

De schoonmaak tijdens ons verblijf was zeer teleurstellend. Het kwam erop neer dat er hooguit een wc-rol werd neergelegd en twee schone handdoeken. De gebruikte handdoeken werden vaak niet meegenomen. Toen wij vroegen of er nog verder schoongemaakt werd, kregen we te horen dat het al klaar was. Dit patroon herhaalde zich zes dagen lang. Alleen op de laatste dag werd het bed opgemaakt, maar de kamer is in de hele week niet echt schoongemaakt.

De bedden zelf lagen gelukkig goed, dat was eigenlijk het enige pluspunt van ons verblijf. Maar een goed bed weegt niet op tegen de ernstige tekortkomingen in hygiëne, onderhoud en service.

Wij hebben in de loop der jaren vaker in Griekenland verbleven, maar dit is de eerste keer dat we ons écht zorgen maakten om de hygiëne. Het voelde onveilig en zeker niet fris. Voor de prijs die we betaalden, hadden we veel

2025-09-24 • via Nuitee
S
SueA1510 • Couples • Portsmouth, Hampshire, England
6
How I felt about my stay . I wouldn’t want to stay longer than a week
Pros:

Need a car . Couples in their 50s extremely loud at 2am. Bar staff are very friendly, Breakfast not enough different fruits. Too many chips with the evening meals . A couple of meals were overcooked Hated the bathroom. Plug stuck in basin sink so couldn’t use . Bathroom needs refurbishing. Nothing to cook on. Paid an extra 170 euros for tax, air con late stay, and safe . Taxi was coming at 9 out of the room by 6. Towels are rough. No hand towels.Bathroom could have been cleaner.
I wouldn’t come back here.

2025-09-17 • via Tripadvisor
J
jen69_11 • Couples • Shrewsbury, Shropshire, England
10
Amazing holiday
Pros:

What an amazing place to holiday. Manos Costa and all the staff are so friendly nothing is to much trouble.
A lot of returning guests, you arrive not knowing anybody but leave as friends.
Very clean, relaxing pool area comfy sunbeds and plentiful. Food very good price & portions.

2025-09-15 • via Tripadvisor
ΙΩΑΝΝΗΣ • family_with_children • gr
10
Pros:

Μόλις τελειώσαμε τις διακοπές μας.Τι να πρωτοπώ δεν ξέρω.Οι οικοδεσπότες ευγενεστατοι ο κύριος Μανώλης ο ιδιοκτήτης μας έκανε να αισθανθούμε σαν το σπίτι μας.Το κατάλυμα και η περιοχή τέλεια.Καθαρα σεντόνια πετσέτες κάθε μέρα.Δεν έχω αρκετό χώρο να γράψω...το μόνο που θα πω είναι αν έχετε οικογένεια να πάτε οπωσδήποτε θα περάσετε πολύ όμορφα και τα παιδάκια ακόμα καλύτερα!

2025-08-29 • via Nuitee
S
simonwD7539PK • Friends getaway
8
Great place, great holiday
Pros:

Typical basic Greek hotel bedrooms, but they are only to sleep in and get ready in. Manos, works very hard and accommodates everything you require. Rooms cleaned every other day, towels changed.
Pool is very nice, sunbeds are quality and comfortable, no problem getting one. Snacks and drinks around the bar are great. 10 minute walk into the old town, 20 minute walk to the strip.
Costa is a great barman, very funny and makes you feel very welcome. Overall had a great 2 week stay at the Real Palace, and would return.
Weather was fantastic as well.

2025-08-21 • via Tripadvisor
E
E9200DUtinab • Family
10
Lovely stay
Pros:

Had a lovely holiday at the Real
Palace. We were family with 2 teenage daughters aged 16 and 14. Pool
was lovely nice size and warm. Plenty of sun loungers. Nice walk into the Old Town. Manos was very welcoming when we arrived. His daughter and son were also very friendly. Kostas was so friendly to and chatted to us every evening. Food was freshly prepared every day and was so tasty and healthy. Nice vegetarian choices. I would highly recommend staying.

2025-08-19 • via Tripadvisor
Δεσποινα • couple • gr
9
2025-08-18 • via Nuitee