La Passion by Masaya Collection

Hotels
8.5 (655 reviews)
Calle Estanco del Tabaco 35 - 81 , Cartagena de Indias , co

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful decor
Relaxing amenities
Cons:
Service inconsistencies
High prices for some offerings
Room noise issues

Categories

Cleanliness
8.21
Some reviews indicated issues such as weak water pressure and cleanliness concerns.
Service
9.18
Several guests highlighted friendly staff, particularly at reception, though some service issues were noted.
Location
9.22
Many reviews praised the excellent location in the heart of the city.
Room Quality
8.67
Rooms were generally well-received, with some considerations about noise and wear.
Amenities
8.7
Guests enjoyed the rooftop pool and relaxing spaces.
Value for Money
7.66
Some guests felt the prices were high relative to their experiences, especially regarding breakfast and other services.
Food and Beverage
7.71
Breakfast quality received criticism, affecting overall sentiment.
Overall Experience
8.68
Despite some challenges, many guests enjoyed their stay and highlighted positive aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:02

Property Description

Luxurious Accommodations
Indulge in stylish rooms at La Passion Hotel Lounge featuring free Wi-Fi, plasma TVs, and elegant marble floors. Enjoy garden views from the private balconies in select rooms, offering a tranquil retreat after a day at the beach.

Relaxation and Dining
Unwind by the swimming pool or rejuvenate in the hot tub while soaking up the sun on the loungers. Choose between a continental or Caribbean breakfast served in a charming terrace lounge. Additionally, experience the hotel's lunch service or explore nearby top-rated restaurants.

Concierge Services
Take advantage of tailored boat trips to the picturesque Rosario and Baru Islands. For convenience, the 24-hour front desk can assist with shuttle arrangements to Rafael Nuñez airport, ensuring a seamless travel experience.

Book your stay at La Passion Hotel Lounge for an unforgettable getaway.

Important information:

Please note that airport shuttle services are available at an extra cost. To reserve this service, please contact the property directly, providing your arrival time, flight details and number of people.

Please note that the hotel offers a yacht service to Islas del Rosario for an additional surcharge which can be coordinated at the hotel reception.

Maintenance work will be carried out from Sep 25th to Nov 1st, because of this, the pool will be closed during that period.

Maintenance work will be carried out from May 5th to May 31st, because of this, the pool will be closed during that period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 655 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 8.68
S
santiago • extended_group • pa
10
Pros:

Ubicación y trato del personal

Cons:

Falta de ascensor

2026-06-10 • via Nuitee
I
Ignacia • solo_traveller • cl
2
Hay mejores hoteles. Busquen otro
Pros:

Fuimos por nuestra luna de miel . La verdad malas las instalaciones . Las piezas sin frigobar . Mi marido se cortó el pie porque le pasaron un refri en mal estado con las bandejas y para peor le cobraron el agua que se cayó . Hay hoteles mucho mejores

2026-06-10 • via Nuitee
A
Arnaldo Juan • couple • ar
8
Cons:

Todas las habitaciones eran por escaleras y mi esposa y yo somos mayores de edad. Debo destacar que el personal se ocupó muy amablemente para que pudiéramos hospedarnos en el Hotel Anandá, que es donde pasamos nuestra estadía.
Por lo que vimos del Hotel, nos pareció hermoso.

2026-06-08 • via Nuitee
D
daniella • solo_traveller • pe
9
Acogedor
Pros:

Me encanta

Cons:

Todo perfecto

2026-06-04 • via Nuitee
T
Tabitha • solo_traveller • us
10
2026-06-03 • via Nuitee
A
Allane • couple • de
10
Definitely coming back!
Pros:

Everything!! The rooftop is awesome, the staff is very helpful and friendly, the location is perfect!

2026-06-01 • via Nuitee
T
Taher • couple • us
8
2026-05-27 • via Nuitee
A
ADRIANA • couple • es
10
Buena localización y comodidad.
Pros:

Me encantó el estilo colonial, la comodidad de la cama, y el detalle en la habitación.

Cons:

Cogimos una habitación superior, y tienen varias que para nada tienen que ver unas con las otras. Cambian mucho sobre todo el tamaño. Nosotros elegimos una con bañera pero al llegar no había y nos asignaron otra, en teoría superior a la contratada, y aunque la habitación era grande y estaba bastante bien, no era lo que habíamos contratado.
El personal nos atendió estupendamente y nos quiso ayudar en todo, pero aún así, esperábamos más de la habitación ya que íbamos de luna de miel y era ocasión especial.

2026-05-27 • via Nuitee
S
Stefanie • couple • de
9
Tolles Boutique-Hotel in der Altsatdt
Pros:

Einen wunderschönes Hotel, mitten in der historischen Altstadt, aber dennoch in einer ruhigen Straße. Wir hatten ein ganz toll eingerichtetes großes Zimmer. Gutes Frühstück auf der Dachterrasse. Dort gibt es auch einen kleinen Pool zum relaxen. Positiv ist auch, dass man kostenlos gefiltertes Wasser erhält.

Cons:

Die Dusche wurde leider nicht sehr warm, war aber bei den hohen Temperaturen draußen kein Problem.

2026-05-26 • via Nuitee
T
Tabitha • couple • us
10
Pros:

The cutest hotel. The pool is lovely. Breakfast was delicious. Staff was lovely. The room smelled amazing! Would highly recommend.

2026-05-26 • via Nuitee
I
isabel • couple • es
6
Pros:

La ubicación cerca de todo y la piscina

Cons:

Habitación en la planta baja y con ruido de la calle.

2026-05-23 • via Nuitee
C
César • couple • de
10
Excelente ubicación y personal muy amable
Pros:

Ha habitación hermosa , limpia y muy bien decorada además el hotel está súper bien ubicado a pocos minutos del reloj y otros lugares de interés. Natali la señorita de recepción y todos los demás muy atentos

Cons:

Sin comentarios

2026-05-20 • via Nuitee
J
Jordi • couple • es
9
2026-05-20 • via Nuitee
J
Jorge • couple • uy
3
Pros:

Era una casona antigua en el centro histórico

Cons:

No tenía Heladera en la habitación
Para pasar al baño había que atravesar un refundido en el piso que resultaba peligroso y si te habías bañado te tenías que mojar

2026-05-20 • via Nuitee
M
Matthew • solo_traveller • gb
3
Very average/poor
Pros:

Great location

Cons:

This is not a 4* property. It is not clean, it is not well equipped.

2026-05-20 • via Nuitee
A
ALMIR DO NASCIMENTO • couple • br
10
Melhor lugar em Cartagena!!
Pros:

O atendimento. Pessoal simpático e eficiente, atencioso

2026-05-17 • via Nuitee
A
Amity • extended_group • us
10
Great stay
Pros:

I had a fantastic stay at La Passion by Masaya. The hotel perfectly blends charm, comfort, and an unbeatable location in the heart of Cartagena’s Old Town.

Breakfast each morning was fresh, generous, and absolutely delicious, served in a beautiful outdoor setting with genuinely kind service. After long, hot days exploring the city, the strong A/C and reliable hot shower felt heavenly. The rooms were unique, stylish, and full of character, and our balcony was especially beautiful. The beds were incredibly comfortable, making it easy to fully relax after busy days walking around Cartagena.

One of the standout parts of our stay was the hospitality. Marcela was incredibly helpful throughout our visit — answering countless questions and helping arrange reasonably priced transportation, laundry, massages, and anything else we needed. The entire staff made the experience feel exceptionally warm and welcoming from beginning to end.

The location truly could not have been better. Nearly everywhere we wanted to go was just steps away, yet the hotel still felt adequately quiet and peaceful at night. We also felt very safe throughout our stay, which made exploring the area even more enjoyable. Thoughtful touches like complimentary drinking water always available for guests made a great experience even better.

This hotel was an outstanding value for the quality, comfort, service, and location. I would absolutely stay here again and would happily recommend it to friends and family visiting Cartagena.

2026-05-17 • via Nuitee
D
Donald • solo_traveller • us
10
Excellent stay, clean, friendly staff, and situated perfectly.
Pros:

The property is central to everything you could want and yet peaceful and relaxing

2026-05-16 • via Nuitee
F
FABIANA • family_with_children • br
10
Sensacional
Pros:

Quarto muito espaçoso!!!

Cons:

Nada

2026-05-15 • via Nuitee
N
Nathalie • couple • fr
10
Bel et agréable endroit
Pros:

Super spot au cœur de Carthagene. Roof top et piscine de taille correcte. Personnel sympa qui accepte de garder les bagages plusieurs jours le temps d’une escapade dans les îles avec seulement un petit sac…

Cons:

Rien

2026-05-14 • via Nuitee