La Passion by Masaya Collection

Hotels
8.5 (544 reviews)
Calle Estanco del Tabaco 35 - 81 , Cartagena de Indias , co

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful decor
Relaxing amenities
Cons:
Service inconsistencies
High prices for some offerings
Room noise issues

Categories

Cleanliness
8.21
Some reviews indicated issues such as weak water pressure and cleanliness concerns.
Service
9.18
Several guests highlighted friendly staff, particularly at reception, though some service issues were noted.
Location
9.22
Many reviews praised the excellent location in the heart of the city.
Room Quality
8.67
Rooms were generally well-received, with some considerations about noise and wear.
Amenities
8.7
Guests enjoyed the rooftop pool and relaxing spaces.
Value for Money
7.66
Some guests felt the prices were high relative to their experiences, especially regarding breakfast and other services.
Food and Beverage
7.71
Breakfast quality received criticism, affecting overall sentiment.
Overall Experience
8.68
Despite some challenges, many guests enjoyed their stay and highlighted positive aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:02

Property Description

Luxurious Accommodations
Indulge in stylish rooms at La Passion Hotel Lounge featuring free Wi-Fi, plasma TVs, and elegant marble floors. Enjoy garden views from the private balconies in select rooms, offering a tranquil retreat after a day at the beach.

Relaxation and Dining
Unwind by the swimming pool or rejuvenate in the hot tub while soaking up the sun on the loungers. Choose between a continental or Caribbean breakfast served in a charming terrace lounge. Additionally, experience the hotel's lunch service or explore nearby top-rated restaurants.

Concierge Services
Take advantage of tailored boat trips to the picturesque Rosario and Baru Islands. For convenience, the 24-hour front desk can assist with shuttle arrangements to Rafael Nuñez airport, ensuring a seamless travel experience.

Book your stay at La Passion Hotel Lounge for an unforgettable getaway.

Important information:

Please note that airport shuttle services are available at an extra cost. To reserve this service, please contact the property directly, providing your arrival time, flight details and number of people.

Please note that the hotel offers a yacht service to Islas del Rosario for an additional surcharge which can be coordinated at the hotel reception.

Maintenance work will be carried out from Sep 25th to Nov 1st, because of this, the pool will be closed during that period.

Maintenance work will be carried out from May 5th to May 31st, because of this, the pool will be closed during that period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 544 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 8.68
J
Jean-baptiste family_with_children us
8
Beautiful and charming place
Pros:

The decoration and the atmosphere are very nice. And the location is perfect. The rooms are spacious but can lack natural light if windows only open on the patio. Breakfast is delicious and offers a good choice of sweet and savory options. The rooftop space is beautiful and offers gorgeous views.

Cons:

The place is historical (which is an asset) but it shouldn’t seem like old or neglected especially as it is a bit pricey. For example, the paper toilet holder in the first floor restroom is rusted ( there was no soap and no paper toilet neither) and the cabinet wooden doors in our bathroom showed moisture spots. It would require some cleaning or painting.

2026-03-01 via Nuitee
E
Elias couple mx
10
Excelente y comoda
Pros:

Todo muy bien ! siempre la gente siendo muy amables, y atentos en todos los aspectos y dispuestos a entregar el mejor servicio !

2026-02-27 via Nuitee
Y
Yan couple fr
8
Vaut le coup pour la piscine mais prix élevé
Pros:

La piscine sur le toit, le petit déjeuner, l’emplacement central et le charme de l’hôtel

Cons:

Eviter la chambre 11, bruit permanent du système central de ventilation, chambre pratiquement aveugle donnant sur le patio
Le tout pour un prix élevé

2026-02-27 via Nuitee
V
Vera solo_traveller be
9
Séjour très agréable en plein centre historique.
Pros:

Un havre de paix en plein centre historique. Très bien situé. Une très belle terrasse.

Cons:

Rien à dire. Il manque peut-être un ou l'autre transat à la piscine.

2026-02-26 via Nuitee
J
Joshan couple gb
9
2026-02-24 via Nuitee
A
Anne couple lu
6
Il faut changer les transats à la piscine, mais sinon belle maison coloniale
Pros:

La situation centrale

Cons:

Tous les sunbeds de la piscine etaient inutilisables
Notre chambre au rdc etait très mal insonorisée, on entendait les gens parler dans la rue comme si ils etaient dans la chambre

2026-02-23 via Nuitee
H
Holly solo_traveller nl
6
For the cost, it didn’t feel as luxurious as many nearby hotels
Pros:

Truly beautiful guesthouse and rooms, decor is beautiful and calm oasis compared to other Lou’s hotels in the city but still very well located

Cons:

A rooftop pool with only one sun lounger was very disappointing, all of them were broken and damaged - they need to replace this as nowhere to enjoy the sunshine and relax after walking around the city. For the price I paid, I was surprised at the service . Quite unhelpful and rude, the first two I met felt like they didn’t want me to be there and even tried to tell me off for coming into the hotel on the evening to go to my room. But the lady the next day was very nice and the breakfast service was great.

2026-02-22 via Nuitee
F
frederique family_with_children fr
5
Pas terrible ! Déçue par rapport aux photos
Pros:

Petit déjeuner super !

Cons:

Chambre sale

2026-02-22 via Nuitee
S
Sara Cristina solo_traveller co
10
Muy buena
Pros:

La ubicación, el desayuno, súper cómodo. Volvería a quedarme allí

Cons:

Me gustó todo

2026-02-22 via Nuitee
J
Julio couple es
9
Pros:

El hotel mucho estilo, la habitación es genial y está muy bien ubicado.

Cons:

Por decir algo, el desayuno fue un poco más flojo que el resto de aspectos.

2026-02-14 via Nuitee
M
Marcelo couple br
8
Bom custo benefício, mas nada de excepcional.
Pros:

Prédio lindo, com piscina, localização ótima, quarto amplo com ar condicionado eficiente e banho bom.

Cons:

Faz muita falta um frigobar no quarto. Existem bebidas na recepção, mas estão em uma geladeira que es deixa a temperatura ambiente…
O café da manhã a la carte também decepciona.

2026-02-14 via Nuitee
J
JORN couple us
6
2026-02-12 via Nuitee
R
Rita couple at
10
Exceptional.
Pros:

Just extremely beautyful.

Cons:

all very good.

2026-02-08 via Nuitee
J
Jemma couple gb
9
Pros:

Location in the vibrant and beautiful old town

2026-01-30 via Nuitee
K
Kamel couple co
3
Muy mal escogida la habitación q me dieron
Pros:

Bien

Cons:

Me dieron una habitación de al lado del hotel las escaleras al segundo piso fueron mortales me caí de lo mal construida horrible no vuelvo al hotel y era cliente

2026-01-29 via Nuitee
G
Gabrielle couple us
9
2026-01-29 via Nuitee
M
Michael couple ch
5
Pros:

Die Lage war perfekt, die meisten Angestellten waren ebenfalls nett

Cons:

Die Spülung der Toilette ging drei Tage nicht. Wir haben dies gemeldet und erst beim dritten Mal kam jemand vorbei. Als wir ein Flughafentaxi wollten, hat dies nicht funktioniert.

2026-01-29 via Nuitee
C
Cheryl couple ca
7
Great rooftop patio - try to avoid the standard rooms
Pros:

The rooftop deck, pool and breakfast area / bar were really cool. Due to the proximity to the ocean the rooftop deck usually has a nice breeze that made it pleasant to hang out on the patio.

Cons:

It didn’t look as good as the pictures, which may have been taken a while ago. Also, our standard room on the ground floor was a bit grubby looking and had some sewer gas smell in the bathroom.

2026-01-29 via Nuitee
A
Aldona couple de
10
A Place Worth Returning To
Pros:

We stayed here twice during our time in Cartagena. The first stay was arranged by our fixer, but we loved the place so much that we canceled our next booking elsewhere just to come back.

The rooms are truly unique — thoughtfully designed, inspiring, and full of character. The location is absolutely perfect: close enough to feel the pulse of Cartagena, yet wonderfully quiet, making it the ideal place to slow down and recharge after intense days in the city.

This is the kind of place that stays with you — calm, tasteful, and effortlessly comfortable.
Nothing more than recommend.

2026-01-24 via Nuitee
L
Luis family_with_children pt
10
A comfortable place to stay
Pros:

Very comfortable, with a very nice location and the staff was great (very polite and willing to help you)

2026-01-22 via Nuitee