La Passion by Masaya Collection

Hotels
8.5 (705 reviews)
Calle Estanco del Tabaco 35 - 81 , Cartagena de Indias , co

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful decor
Relaxing amenities
Cons:
Service inconsistencies
High prices for some offerings
Room noise issues

Categories

Cleanliness
8.21
Some reviews indicated issues such as weak water pressure and cleanliness concerns.
Service
9.18
Several guests highlighted friendly staff, particularly at reception, though some service issues were noted.
Location
9.22
Many reviews praised the excellent location in the heart of the city.
Room Quality
8.67
Rooms were generally well-received, with some considerations about noise and wear.
Amenities
8.7
Guests enjoyed the rooftop pool and relaxing spaces.
Value for Money
7.66
Some guests felt the prices were high relative to their experiences, especially regarding breakfast and other services.
Food and Beverage
7.71
Breakfast quality received criticism, affecting overall sentiment.
Overall Experience
8.68
Despite some challenges, many guests enjoyed their stay and highlighted positive aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:02

Property Description

Luxurious Accommodations
Indulge in stylish rooms at La Passion Hotel Lounge featuring free Wi-Fi, plasma TVs, and elegant marble floors. Enjoy garden views from the private balconies in select rooms, offering a tranquil retreat after a day at the beach.

Relaxation and Dining
Unwind by the swimming pool or rejuvenate in the hot tub while soaking up the sun on the loungers. Choose between a continental or Caribbean breakfast served in a charming terrace lounge. Additionally, experience the hotel's lunch service or explore nearby top-rated restaurants.

Concierge Services
Take advantage of tailored boat trips to the picturesque Rosario and Baru Islands. For convenience, the 24-hour front desk can assist with shuttle arrangements to Rafael Nuñez airport, ensuring a seamless travel experience.

Book your stay at La Passion Hotel Lounge for an unforgettable getaway.

Important information:

Please note that airport shuttle services are available at an extra cost. To reserve this service, please contact the property directly, providing your arrival time, flight details and number of people.

Please note that the hotel offers a yacht service to Islas del Rosario for an additional surcharge which can be coordinated at the hotel reception.

Maintenance work will be carried out from Sep 25th to Nov 1st, because of this, the pool will be closed during that period.

Maintenance work will be carried out from May 5th to May 31st, because of this, the pool will be closed during that period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTG

Location

Guest Reviews

8.5
Based on 705 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 8.68
A
Alejandra couple ar
10
Pros:

La ubicación y las instalaciones

Cons:

Nada

2026-09-08 via Nuitee
D
Daniela couple co
10
2026-09-05 via Nuitee
N
Naiara couple es
10
Maravilloso
Pros:

El hotel es una maravilla. Tanto el propio edificio, como la decoración, el pequeño oasis que tienen en la terraza con piscina incluida, todo perfecto. A parte del desayuno picamos algo en la piscina algunos día y todo muy bien. Se agradece mucho la piscina para las horas punta de calor que pueden ser muy fuertes en Cartagena. Sin duda, un acierto.

Cons:

Nada a destacar.

2026-09-04 via Nuitee
J
Jean Paul couple au
10
Great little gem
Pros:

Great location, friendly staff and amazing breakfast. The pool was also a bonus.

2026-09-04 via Nuitee
M
Mauricio couple cl
10
Pros:

Lugar excelente para recorre el casco histórico de la cuidad

2026-09-02 via Nuitee
D
Damien solo_traveller nl
9
Charming Boutique Hotel with Passion
Pros:

The building has a lot of charm which can be found in both the space, furniture and the details. I love the open vide with balustrade, small winding stars to terrace, stonework and wooden details.

Cons:

The pool is nice but some of the paint needs to be redone.

2026-09-01 via Nuitee
M
Maria Lucia couple fr
8
Perfect location and nice staff!
Pros:

Perfect location, nice staff and good breakfast!

Cons:

The facilities looked a bit old. I know its part of the look in itself, but sometimes it seemed like it was okd and not part of the look.

2026-08-31 via Nuitee
K
Kevin solo_traveller co
9
2026-08-29 via Nuitee
G
Gail solo_traveller mx
9
Pretty good
Pros:

The esthetic

Cons:

Bed and towels

2026-08-27 via Nuitee
M
Maria Jose couple co
10
Pros:

El lugar es bastante lindo, te ayudan en todo lo que necesites, estaba bastante limpio, tienen varias elecciones para desayunar y está muy bien ubicado, a pesar de estar en el centro histórico se descansa bastante bien y no hay ruido de la calle.

2026-08-27 via Nuitee
K
Krissia couple cr
10
2026-08-25 via Nuitee
C
Caroline extended_group fr
9
Très bon rapport qualité prix hôtel cosy bien décoré super!
Pros:

L’emplacement est super, l’hôtel est récemment rénové avec goût. Une piscine à l’étage un roof top. Petit déjeuner très bon et copieux. Super hôtels que je recommande sans hésiter

Cons:

Nous avion une chambre qui donne sur rue et vu l’animation il y avait beaucoup de bruit…

2026-08-24 via Nuitee
T
Tristan solo_traveller us
8
Cozy 2-night stay in the heart of Centro Historico
Pros:

The room was unique, likely built into an old part of the town's historic center. The courtyard created a cool ambiance. The location was especially good. The spot is within walking distance of everything in Centro Historico without being right next to any noise (in particular, the Ely coffee shop and the Buena Vida rooftop seafood restaurant). My room felt especially tucked in.

Cons:

They didn't have an elevator, so I had to take the stairs. That wasn't a big deal to me because it was only 3 floors, but for others, it might be a deal-breaker. My room didn't have a ton of natural light; I didn't mind much, but if that's something you are seeking, make sure to ask the staff.

2026-08-24 via Nuitee
R
Ricardo couple nl
7
Pros:

Location and the swimming pool on the terrace. Nice staff at reception

Cons:

Under staff in the kitchen. Breakfasts take very long to be served. The bar tender in the evening was rude

2026-08-23 via Nuitee
A
Aragón Quintana couple es
9
2026-08-22 via Nuitee
A
Anushka couple gb
8
Pros:

Beautiful and spacious room, great location

Cons:

Facilities felt quite dated

2026-08-20 via Nuitee
L
Lilou couple fr
1
Cons:

Nous avons été très déçus en arrivant en constatant que la chambre double standard qui nous a été attribuée ne correspondait pas du tout aux photos présentées. Très cher (190€ la nuit) pour une chambre sans fenêtre, très petite et donnant sur le patio. C’est du vol ! Nous avons annulé notre réservation à notre arrivée, donc bon… Méfiez-vous, vous n’obtiendrez aucune surclassement gratuit mais ils ont quand été collaboratifs pour nous octroyer une annulation gratuite.

2026-08-19 via Nuitee
D
Debora Garcia Toledo solo_traveller br
8
2026-08-17 via Nuitee
M
Marta couple es
5
Decepción absoluta
Pros:

Alojamiento céntrico y piscina agradable

Cons:

Imposible dormir. Nos dieron las habitaciones 1 y 3. La nuestra era superior, amplia pero el baño era abierto y daba a la cocina de la terraza del hotel, se oía todo.Para salír al baño tenías que subir la cortina y abrir una puerta que rozaba con el suelo. La de los chicos daba a la calle y aunque en principio les dijeron que les iban a hacer upgrade por ser Genius no lo hicieron por un problema en un baño y les dieron esta. En los tres días no pudieron dormir más de dos horas, es como dormir en la calle , zona muy concurrida , A cambio les dieron dos cocktails pero no compensa.El desayuno bueno pero tardaban más de una hora y cuarto en servirlo. Recepción. 24 horas pero aún habiendo avisado casi perdemos una excursión porque cierran las puertas exteriores y no encontrábamos el chico.

2026-08-17 via Nuitee
K
KATHERINE couple co
2
Desilusión
Pros:

La ubicación claramente es ideal. La
Piscina muy bonita.

Cons:

Desde que llegamos la atención del personal fue extremadamente mala, realmente desde ahí ya toda la
Experiencia se vuelve difícil de disfrutar. Mala actitud, malas caras, malos tratos.
Preguntar si podían ayudarnos a subir la maleta al segundo piso fue casi como si los hubiéramos insultado.
Realmente más que un hotel boutique el trato del personal de recepción y la falta de información hizo que se sintiera más como un “hostal boutique”.

2026-08-17 via Nuitee