Palms Motel

Hotels
7.3 (177 reviews)
9431 Whittier Boulevard , Pico Rivera , US

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Free
Children allowed

Facilities

Shopping on site
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Self parking (surcharge)
Offsite parking discounted rates available
Housekeeping on request
Offsite parking discounted rates available
Nightclub
See all facilities

Review Highlights

Pros:
Several guests praised cleanliness and quietness of property
In-room mini-fridge and microwave available
Some guests reported comfortable beds and good showers
Owner and maintenance staff described as polite and helpful
Perceived good value/affordable pricing by multiple reviewers
Cons:
Multiple reports of nicotine smell in rooms and general dirtiness
At least one serious safety/cleanliness incident (drugs found) reported
Mixed service with complaints of rudeness and attempted upcharges (including service dog fee)
Pest sightings (roach, gnats) and occasional lack of towels/blankets
Street noise, bright streetlights, and cramped parking in areas

Categories

Cleanliness
6.2
Mixed signals: multiple guests praised cleanliness, but several reports of dirty floors, nicotine smell in rooms, found drugs in a room, and insect sightings (roach, gnats) lowered confidence.
Service
8
Mixed but generally helpful ownership/maintenance: owner and staff (e.g., Rocky) praised for being polite and fixing issues, but there are notable complaints about rude front-desk behavior and attempts to upcharge (including an incident involving a service dog).
Location
7.6
Location described as convenient/ideal by some guests, though others reported loud traffic, streetlight intrusion at night, and cramped parking in places.
Room Quality
6.4
Inconsistent: some guests enjoyed the bed and shower, but others reported bent/damaged doors, poor bedding, bad heating unit, nicotine smell, and occasional drug paraphernalia found in rooms.
Amenities
7.8
Basic but useful amenities present (in-room mini-fridge and microwave were noted positively). Limited extra amenities, occasional issues with water temperature and unreliable Wi‑Fi.
Value for Money
7.8
Perceived as good value by several guests (clean, affordable motel), though some reported unexpected upcharges which detract from value.
Food and Beverage
7.3
Not widely discussed; one guest was unsure about breakfast availability. Assigned the target overall rating due to limited mentions.
Overall Experience
7.3
Mixed overall: positives include friendly owner, clean rooms for some guests, and good basic amenities; negatives include service lapses for some, cleanliness incidents, pests, and safety concerns reported by a few guests—balances to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Amenities

Palms Motel offers a range of luxurious amenities for guests to enjoy during their stay. From a relaxing hot tub to a vibrant nightclub, there is something for everyone to indulge in and unwind.

Comfortable Accommodation

Each air-conditioned room at Palms Motel comes with a private bathroom, ensuring guests have a comfortable and private space to relax in. The rooms are also equipped with a desk, flat-screen TV, and free toiletries for added convenience.

Convenient Location

Located within close proximity to LA Union Station and California Institute of Technology, Palms Motel is the perfect base for exploring the area. With easy access to transportation and nearby attractions like Knotts Berry Farm and Staples Center, guests can make the most of their visit to Pico Rivera.

Book your stay at Palms Motel now and experience a blend of comfort, luxury, and convenience during your travels.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.3
Based on 177 reviews
Cleanliness: 6.2
Service: 8
Location: 7.6
Room Quality: 6.4
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 7.3
C
Cortes • couple • us
9
Pros:

The TV and the bed

Cons:

Nothing

2026-04-06 • via Nuitee
M
Michel • couple • us
4
Pros:

Nothing really

Cons:

We were shown four rooms because they all smelled of nicotine

2026-03-30 • via Nuitee
J
Juan • couple • us
8
2026-03-26 • via Nuitee
H
Hamasaki • couple • us
6
2026-03-24 • via Nuitee
F
fregoso • couple • us
10
2026-03-22 • via Nuitee
F
fregoso • couple • us
10
Pros:

cleanliness

Cons:

loud cars driving fast

2026-03-22 • via Nuitee
G
Giovanni • couple • us
1
DO NOTSTAY HERE!
Pros:

Nothing

Cons:

They were rude, pressing and unprofessional. We didn’t stay. We booked a room and arrived only to find out they tried to charge us extra for our service dog. Two because we had a dog, later found out they put us on what they called the bad side. I go to the room and first sign it is going to be bad is the door is bent in as id someone kicked it in. Entering I see it is dirty still and the cherry on top was finding drugs still on the counter top. Lines and crystal meth. I report it to the host and she tried to rebook me another room unfazed. It was a hassle to get my refund from them.

2026-03-03 • via Nuitee
K
Kaitlin • solo_traveller • us
4
Sketchy but Survivable
Pros:

The room was okay. The shower was good. The bathroom was in good shape. That’s about it, though. It’s a very sketchy stay overall. I would not stay here again. The woman who checked me in was sweet and had a cute little baby with her.

Cons:

This was the sketchiest place I’ve ever stayed. Check-in was scary at night. The registration form said “no prostitution” on it, so that gives you an idea of the clientele. The bed was terrible. The heating unit was terrible. There was no blanket, just sheets. The pillows were flat and awful. I could barely sleep from how loud the traffic outside was and the streetlights coming in through the window. I survived, though.

2026-02-23 • via Nuitee
A
Anguiano • solo_traveller • us
10
2026-01-19 • via Nuitee
A
Abram • couple • us
8
2026-01-19 • via Nuitee
G
German • solo_traveller • co
10
2026-01-19 • via Nuitee
C
Casas • couple • us
10
2025-12-30 • via Nuitee
J
Julian • solo_traveller • us
10
2025-12-21 • via Nuitee
M
Michelle • couple • us
9
2025-12-18 • via Nuitee
V
Victor • couple • us
2
2025-12-17 • via Nuitee
L
Liyla • couple • us
10
The owner is a very polite, friendly, helpful and very reasonable. I highly recommend you stay at this motel if you are
Pros:

The upkeep by the owner and the maintenance personnel was excellent in my opinion. The environment even when all rooms are booked it’s very silent and a great! Place to get good rest with no issues at all.

Cons:

N/A

2025-11-26 • via Nuitee
M
Marlene • couple • us
5
Not comfortable
Pros:

Meeting Rocky was nice.

Cons:

The room wasn't clean when we checked in.The floors were dirty. There were not enough towels. Rocky had to stay in our room for about 45 minutes to fix the TV. It didn't work when we went into the room. We weren't able to rest, due to not knowing if we were going to have to change rooms. On our 2nd night, the people in the next room where rather loud. Bed was way to high. We literally had to jump up to lay down.

2025-10-27 • via Nuitee
R
Raquel • couple • us
10
Pros:

I liked the cleanliness of the hotel and the fact that there was a mini fridge and a microwave.

Cons:

Nothing, everything was great.

2025-10-20 • via Nuitee
R
Rene
10
Pros:

It was great

2025-09-27 • via Nuitee
J
Justine
10
Pros:

Clean room

2025-09-25 • via Nuitee