Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (mentioned repeatedly)
Excellent/central location with gardens and park-like setting
Spacious rooms and comfortable bedding for many guests
Strong breakfast offering and good restaurants
Large complex with pool, bars and fitness club
Good value for money cited by multiple guests
Serene environment and lush gardens
Attentive attention to detail by staff
Cons:
No elevator in parts of the property
Intermittent or low-speed internet in rooms
Some street-facing rooms are noisy
Occasional unaccommodating or problematic staff incidents
Charges for extras / being charged for breakfast
Gym flooding and limited access reported
Wasps at breakfast and minor food/menu limitations
No smoking-room option and some room-specific issues (hard bed, TV volume problems)

Categories

Cleanliness
8.5
Generally praised across reviews (mentions of 'Die Sauberkeit', 'constant effort for cleaning'); rooms and gardens described as lush and well kept.
Service
8.6
Mostly excellent — numerous mentions of very friendly, helpful and outstanding staff; however a few reports of unaccommodating behaviour, late calls and extra charges lower the score slightly.
Location
8.6
Frequently described as excellent and central with serene gardens and park-like setting; some street-facing rooms were noisy which reduces the rating a little.
Room Quality
8.1
Many reviews cite spacious, comfortable rooms and balconies for some; occasional negatives include hard beds for some guests and noisy TV/volume issues in a few rooms.
Amenities
6.8
Good set of facilities (large complex, pool, restaurants, fitness club) but notable problems reported: no elevator in parts of the hotel, flooded gym, intermittent/low internet speeds and some charging for extras.
Value for Money
7.8
Mixed signals: several guests explicitly cite very good value for money and fair pricing, while others complain about extra charges and pay-for-everything practices.
Food and Beverage
8.6
Strongly positive overall — frequent praise for breakfast variety, tasty food and good restaurants; minor negatives include wasps at breakfast, occasional menu limitations and instances of being charged for breakfast.
Overall Experience
8.6
Overall very positive: many 'great stay' and repeat-stay comments, calm environment and excellent staff frequently mentioned; isolated but significant negatives (rude staff episode, noise, amenity failures) temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-03 17:47

Property Description

Discover a tranquil oasis at Fairway Hotel & Spa, where excellence meets relaxation in the heart of Kampala.

Indulgent Spa Experience
Unwind at our full-service spa, featuring a variety of rejuvenating massages and facials tailored to melt away your stress.

Dining Delights
Savor culinary excellence at our two on-site restaurants, including Tree Top, or enjoy the convenience of 24-hour room service for snacks and drinks from our vibrant bar/lounge.

Comprehensive Amenities
Stay connected with complimentary Wi-Fi, enjoy our health club and outdoor pool, and take advantage of our business center and conference facilities, ensuring every need is met for both leisure and business travelers.

Don't miss out on the ultimate hotel experience—book your stay at Fairway Hotel & Spa today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EBB

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 76 reviews
Cleanliness: 8.5
Service: 8.6
Location: 8.6
Room Quality: 8.1
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 8.6
D
Didier • couple • rw
9
2026-06-26 • via Nuitee
M
Makanga • solo_traveller • ug
7
2026-06-26 • via Nuitee
R
Rwanga • solo_traveller • zm
9
2026-06-26 • via Nuitee
S
Sion • solo_traveller • gb
10
2026-06-24 • via Nuitee
J
Julius • solo_traveller • ke
10
Very beautiful place, with amazing people.
Pros:

The friendliest staff, the beautiful surroundings

Cons:

TVs are a bit old

2026-06-23 • via Nuitee
A
AHADIEL • solo_traveller • tz
8
Was Good
Pros:

Was good thou the restaurant location is far so better not charging for room services

Cons:

Not friendly to people with disabilities

2026-06-19 • via Nuitee
T
Tom • couple • be
8
2026-06-19 • via Nuitee
J
Joanna • solo_traveller • ag
10
Excellent choice for short or long stay in Kampala. Staff were amazing!
Pros:

Everything - especially the history that was provided over the years.

Cons:

Nothing - everything was just perfect! Only wish I could’ve stayed longer!

2026-06-18 • via Nuitee
D
Didier • couple • rw
7
2026-06-18 • via Nuitee
O
Olav Magne • couple • no
9
Very good, want to come back, can recommend to others, staff is very nice.
Pros:

Rooms are very good
Very friendly and helpful staff.
Very nice outdoor area
Location
Taxi service

Cons:

Maybee breakfast could be better.
Will like more a female hairdresser. ( but this is maybe a cultural difference from Europe to Africa)

2026-06-17 • via Nuitee
H
Horner • solo_traveller • eg
10
Facilities & Staff are excellent!
Pros:

Facilities and staff are excellent.. Great buffet breakfast that seems to cater for all guests. Two restaurants on site, one with Asian food and the Coco Bar Restaurant, both serve top quality food and good size portions. Third hotel we have stayed at in Kampala and this is the best for facilities. Biggest thing for me is that all the staff say "You are most welcome" and best of all, I belive every one of them meant it.. Fairway owners should be proud of their team.. well done to all 😁

Cons:

Not a lot of activities for children apart from swimming pool (our 2 year old son was happy enough though).

2026-06-17 • via Nuitee
C
Carmy • solo_traveller • za
10
Peaceful and Tranquil Hotel with Great Service!
Pros:

Absolutely beautiful hotel. Very peaceful and tranquil. The food at breakfast and other restaurants were very tasty, even for picky eaters and had a great ambience. The staff were all very helpful, kind and always happy!
I would definitely return and recommend.

Cons:

Nothing

2026-06-15 • via Nuitee
G
Gideon • solo_traveller • de
9
2026-06-09 • via Nuitee
M
Melville_9977 • solo_traveller • za
9
Pros:

Good location, friendly & helpful staff, 2 good restaurants.

2026-06-09 • via Nuitee
S
SERDAR • extended_group • tr
7
2026-06-05 • via Nuitee
D
Dimitri • extended_group • be
9
2026-06-01 • via Nuitee
A
Alphaxrd • solo_traveller • ke
10
Pros:

Amazing location and breakfast

2026-06-01 • via Nuitee
A
andrea roberta • couple • it
10
Ho soggiornato per due giorni in camera standard con comodo balcone e vista giardino. Perfetta posizione per muoversi a
Pros:

Posizione, arredamento e servizi

Cons:

Nulla di negativo

2026-05-31 • via Nuitee
A
Adnan • extended_group • gb
10
2026-05-31 • via Nuitee
M
Martijn • solo_traveller • fr
9
Pros:

A little terrace

Cons:

Internet did not always work in the room

2026-05-30 • via Nuitee