Hotel Colonial Cancun

Hotels
7.3 (480 reviews)
Tulipanes 22 x Avenida Tulum , Cancún , MX
+52 984 877 2100

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Buena ubicación
Amabilidad del personal
Precio accesible
Cons:
Problemas de limpieza
Mantenimiento de instalaciones

Categories

Cleanliness
6.2
Multiple mentions of issues with bathroom cleanliness and odors in some rooms.
Service
8.2
Mixed reviews, but several positive mentions of staff being helpful and friendly.
Location
8.7
Many reviews highlight the hotel's very convenient location.
Room Quality
6.7
Inconsistent room quality; some issues with size and maintenance were noted.
Amenities
6.7
Amenities like WiFi and bathroom conditions received some complaints.
Value for Money
7.7
Generally seen as good value for money considering the location.
Food and Beverage
7
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.2
Overall mixed experience; enjoyed the location and friendly staff but disappointed with some facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Hotel in Cancun with Free Wi-Fi and Garden

Spacious Rooms with Cable TV

Indulge in comfort at Hotel Colonial Cancun with spacious rooms featuring cable TV and private bathrooms for your relaxation.

Convenient Amenities and Services

Enjoy free Wi-Fi, an internet café, laundry services, and fax facilities during your stay at Hotel Colonial, ensuring a hassle-free experience.

Prime Location with Easy Access to Transportation

Located near public transportation and surrounded by restaurants and entertainment options, Hotel Colonial Cancun is the perfect choice for your next getaway.

Book now to experience the ultimate blend of comfort and convenience at Hotel Colonial Cancun.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

This property does not allow the consumption of alcoholic beverages.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.3
Based on 480 reviews
Cleanliness: 6.2
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7
Overall Experience: 7.2
L
Luis Fernando • family_with_children • mx
8
2026-10-21 • via Nuitee
G
Gerardo • family_with_children • mx
9
2026-10-20 • via Nuitee
C
connie • solo_traveller • ca
8
Great location for a short stay and close to buses and restaurants and markets
Pros:

Close to Ado bus and restaurants and markets

Cons:

Nothing

2026-10-18 • via Nuitee
I
Isidro • family_with_children • mx
1
Pros:

El personal es atento.

Cons:

Es nuestra segunda vez hospedandonos aquí. El personal es amable. Pero las condiciones de el hotel han bajado mucho. Esta deteriorado, no pude usar el baño bien y tampoco la ducha ya que no había agua. El aire no servía bien. Solo aventaba aire pero no era frio.

2026-10-17 • via Nuitee
H
HELMAN • couple • mx
7
Fué útil
Pros:

Se cumplió la expectativa

Cons:

Hay muchos elementos para mejorar......específicamente en cuanto al mantenimiento de las instalaciones.

2026-10-17 • via Nuitee
M
Mert Ali • solo_traveller • de
1
Pros:

the place

Cons:

nothing was good

2026-10-16 • via Nuitee
S
Stephanie • family_with_children • cr
8
Cons:

Que tienen que actualizar su dirección en Google porque tarde mucho encontrando el lugar

2026-10-15 • via Nuitee
M
montañez • family_with_children • mx
10
2026-10-13 • via Nuitee
E
Eduardo • couple • cr
9
Hotel céntrico , cómodo , limpio y q buen precio
Pros:

Cercanía y precio

Cons:

Todo bien

2026-10-12 • via Nuitee
F
FABIAN WILFREDO • couple • mx
9
Pros:

todo bien ,cerca del ado |

2026-10-11 • via Nuitee
G
Gregory • couple • cl
6
Sirvio para pasar la noche.
Pros:

Muy buena ubicacion.

Cons:

Habia un fuerte olor a humedad y algunos artefactos no funcionaban

2026-10-07 • via Nuitee
Y
YAMADAドラゴン • solo_traveller • jp
6
ホテルはいいが、 ディスコがうるさすぎる
Pros:

このホテル自体は清潔で、とてもスタッフが優しく問題ない。

Cons:

このホテルの前にディスコがあり 平日でも朝までずっと 大音量で音楽をかけているので 全然眠れない。耳栓をしていても ベース音で部屋が揺れる。

2026-09-18 • via Nuitee
A
Alberto • solo_traveller • mx
9
Comodo
Pros:

Ubicacion

Cons:

Conexion wj fi

2026-09-17 • via Nuitee
S
Sonayi • solo_traveller • it
10
2026-09-16 • via Nuitee
G
G • solo_traveller • mx
10
2026-09-16 • via Nuitee
R
Romisanchez • solo_traveller • ar
7
Pros:

La ubicacion era muy buena. El personal muy amable

Cons:

La humedad en la pieza se sentia bastante. La presion del agua era escasa

2026-09-14 • via Nuitee
E
Eduardo segura • solo_traveller • mx
7
2026-09-06 • via Nuitee
J
Jessica • couple • gb
6
Pros:

Great location.

2026-09-06 • via Nuitee
S
Sonayi • solo_traveller • it
8
Pros:

La posizione molto buona, nell parque palapas c'è sempre movimento delle persone locale.
Il cheking lo poi fare anche dopo le 18:00 perche c'è 24 ore la reception. Loro sono molto gentili.
Letti molto comodi

Cons:

Manca un minibar e un posto per stendere i panni

2026-08-31 • via Nuitee
M
MANABU • solo_traveller • jp
5
Pros:

ADO bus stationに近い

Cons:

ホテルの向かいのクラブが朝の3時頃まで 爆音で盛り上がっている為、クラブに行かない人にとってはうるさい。トイレのタンクに水が溜まるのが 異常に遅い為、自分でタンクに水を注水しないといけない。

2026-08-27 • via Nuitee