Hotel Plaza Palenque

Hotels
8 (315 reviews)
KM 27 Carretera Catazaja-Palenque , Palenque , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Service problems at the bar
Hard beds

Categories

Cleanliness
7.58
Several reviews noted issues with cleanliness and maintenance, impacting the score.
Service
8.55
Positive feedback on service; many guests appreciated the staff's attentiveness.
Location
8.09
Good location mentioned in multiple reviews; some guests noted it could be far from central areas.
Room Quality
8.04
Some reviews praised the comfort of the rooms, but there were mentions of hard beds.
Amenities
8.07
Facilities were generally well received, but specific complaints noted could not hit a perfect score.
Value for Money
8.03
Many guests felt they received good value considering pricing and location.
Food and Beverage
7.58
Mixed reviews on food quality and services, particularly at the bar.
Overall Experience
8.05
Overall positive experiences were reported despite some issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:18

Property Description

Luxury Accommodation with Tropical Gardens
Hotel Plaza Palenque Inn offers 4-star colorful rooms with modern amenities and luxurious spa baths. The tropical gardens provide a serene atmosphere for relaxation after exploring the nearby Palenque Archaeological Site.

Delicious Dining Options and Vibrant Bar
Indulge in traditional Mexican dishes and international cuisine at La Palapa Restaurant or enjoy fresh cocktails at Las Congas bar. Free WiFi access allows you to stay connected while savoring your meals.

Convenient Location for Exploring Palenque
With free on-site parking and proximity to Palenque center and the Falls of Misol-Ha, Hotel Plaza Palenque Inn is the perfect base for your adventures. Book now to experience luxury and convenience in Palenque!

Important information:

Upon check-in, a photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VSA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 315 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
E
Efraín • family_with_children • mx
10
Pros:

La atención

Cons:

Nada

2026-01-18 • via Nuitee
P
Perez • family_with_children • mx
10
El personal del hotel hace la diferencia, súper amables y cordiales
2025-10-09 • via Nuitee
S
Silva • family_with_children • mx
10
2025-10-02 • via Nuitee
R
Reinaldo • partner
4
Pros:

Buena ubicación
Mucho ruido.

2025-09-15 • via Nuitee
D
David • family_with_children • mx
9
Agradable
Pros:

La ubicación, instalaciones

Cons:

Todo bien, acorde al precio

2025-09-13 • via Nuitee
M
Maria Del Socorro • family_with_children • us
9
2025-09-12 • via Nuitee
C
Carlos Macdonal • couple • mx
7
Pros:

La ubicación

Cons:

Que el personal hizo mal mi check in y pusieron que no llegue, cuando si me hospede en las fechas de la reserva

2025-09-10 • via Nuitee
B
bringas • couple • mx
7
Cons:

Camas queen o king side

2025-09-09 • via Nuitee
E
Emmanuel • partner
10
Pros:

Las habitaciones muy frescas, limpias, la alberca muy buena

2025-09-09 • via Nuitee
M
Maria Del Socorro • extended_group • us
9
2025-09-06 • via Nuitee
R
Rodolfo • family_with_children • mx
10
2025-09-04 • via Nuitee
G
Gloria Denisse • family_with_children • mx
9
2025-08-29 • via Nuitee
J
jannyfromtheb • couple • nl
8
Fijn hotel voor bezoek Palenque
Pros:

Het hotel was een prima hotel als je naar Palenque wilt. Het is niet echt een hotel waar je een week in wilt verblijven, want daar is het te 'basic' voor. We hebben een massage geboekt en dit was snel geregeld, ook erg fijn!

Cons:

Het zwembad water was bijna warmer dan de temperatuur buiten waardoor je niet even lekker kon afkoelen.

2025-08-28 • via Nuitee
J
Juan Antonio Vazquez
10
Pros:

Buen servicio y atención

2025-08-27 • via Nuitee
G
Guerrero • solo_traveller • mx
8
Buena
2025-08-26 • via Nuitee
D
David • family_with_children • mx
9
Pros:

Muy buena ubicación

Cons:

Todo me agradó

2025-08-24 • via Nuitee
M
miguel • family_with_children • mx
9
Pros:

La limpieza y el trato del personal es excelente.

Cons:

En general todo estuvo.muy bien

2025-08-24 • via Nuitee
T
Taboada • family_with_children • mx
9
Pros:

Hotel muy tranquilo, las instalaciones están bien conservadas, el personal es muy amable.

2025-08-23 • via Nuitee
G
Garza Sánchez • couple • mx
9
2025-08-21 • via Nuitee
M
Mario • family
2
Pros:

Closer to a cautionary tale than a hotel stay

The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge.

The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

2025-08-21 • via Nuitee