VR Queen Street Hotel & Suites

Hotels
•
VR Hotels and Resorts
8 (4133 reviews)
401 Queen Street , Auckland , nz

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.89
Several reviews highlighted cleanliness issues, particularly in the bathroom.
Service
8.86
Staff received high praise for being kind and helpful.
Location
8.9
The location was repeatedly noted as perfect and convenient.
Room Quality
7.35
Some complaints about room size and ventilation, but overall decent.
Amenities
7.88
Amenities provided were generally acceptable, with some issues noted.
Value for Money
8.34
Good value for the price considering the location and service.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
A generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:10

Property Description

Central Location in Auckland CBD

Convenient Amenities

Modern and Well-Equipped Rooms

Experience the heart of Auckland at VR Queen Street Hotel and Suites. With a prime location in the CBD, enjoy easy access to popular attractions. The hotel offers self-catering accommodation with free Wi-Fi, ensuring a comfortable stay. Take advantage of the 24/7 front desk for added convenience. From modern bathrooms to Smart IP TVs, the rooms are designed for relaxation. Don't miss the fully equipped kitchen in the air-conditioned suites. Whether for business or leisure, VR Queen Street caters to your needs effortlessly. Book now for a memorable stay in Auckland.

Important information:

Please note that car parking is NZD $35 per night per car, and BOOKING REQUIRED. To reserve a space, please contact the property in advance, using the contact details found on the booking confirmation.

VR Queen Street Hotel & Suites requires a NZD 250 credit card pre authorization or cash deposit upon check in to cover any incidental charges. You must show a valid photo ID and credit card upon check in.

Please be aware that full payment for your stay will be required before your arrival. For further information contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.15% charge when you pay with a credit card.

Please Note: Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans.
Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges. Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4133 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
A
Andy • solo_traveller • nl
8
Pros:

Friendly staff, location (in walking distance from town center)

Cons:

Air-conditioning could not be turned off. No free parking

2026-04-17 • via Nuitee
M
Momoka • couple • jp
10
2026-04-15 • via Nuitee
S
stephane • solo_traveller • fr
8
Une prestation de qualité à un prix très raisonnable
Pros:

La situation par rapport au centre ville, le confort de la chambre et de l équipement (petite cuisine)

Cons:

Accès des places parking difficile

2026-04-15 • via Nuitee
J
J L • couple • nl
5
2026-04-15 • via Nuitee
N
Nancy • extended_group • nz
3
2026-04-15 • via Nuitee
A
AndreTE70 • couple • nz
7
Location works
Pros:

Location

Cons:

No TV just streaming.

2026-04-14 • via Nuitee
H
Helen • couple • au
6
2026-04-14 • via Nuitee
J
Jacobson • couple • nz
3
Cons:

We got a double bed, ended up being 2 beds pushed together. I ended up sleeping in a crack the whole night, very uncomfortable.

Noticed there was black mould in the bathroom and stains on the curtains.

2026-04-13 • via Nuitee
K
Krishna • family_with_children • nz
9
Very good, no noise very good location
Pros:

N/A

Cons:

Wifi ports were not charging needs to be checked.

Irons to be replaced, old and it wasn't heating well...at all..

2026-04-13 • via Nuitee
L
Lori • extended_group • ca
8
Great location. Very kind staff.
Pros:

Great price for central location. Kitchenette was great to limit dining out costs.

Cons:

It’s a bit tired but still clean.

2026-04-12 • via Nuitee
C
Chantelle • couple • nz
8
Fine facility for price :)
Pros:

Nice and tidy on first glance, all appliances and things needed for a short stay!

Cons:

Although it was tidy, things like the fridge and shower could use a deeper cleaning. The bed itself was fine but instead of a Queen/King bed which is what was booked, it was two single beds pushed together.

2026-04-12 • via Nuitee
A
Alejandro Pablo • solo_traveller • ar
8
2026-04-12 • via Nuitee
• solo_traveller • au
8
2026-04-11 • via Nuitee
E
Elizabeth • solo_traveller • nz
7
Pros:

Enjoyable for the price and lovely staff, room was slightly outdated with old worn furniture but was clean and well presented. The luggage storage was really helpful!

Cons:

Air conditioning did now work, they did provide a fan which was very helpful but would have loved to be able to control the room temp more

2026-04-10 • via Nuitee
E
Emma • solo_traveller • je
7
2026-04-10 • via Nuitee
M
ma bao • solo_traveller • cn
8
2026-04-09 • via Nuitee
T
tracey • couple • au
8
Worth the price and in a good location
Pros:

Good location, good price, nice staff

Cons:

Bed was very soft, and we only had 3 very thin pillows

2026-04-08 • via Nuitee
A
Astrid • solo_traveller • nz
4
Pros:

sehr freundliches Personal, es gibt alles, was man braucht

Cons:

Die Klimaanlage war laut und kaum abzuschalten, Fenster können nicht geöffnet werden.

2026-04-08 • via Nuitee
D
Diana • couple • au
8
2026-04-07 • via Nuitee
R
Rebecca • solo_traveller • nz
10
2026-04-07 • via Nuitee