VR Queen Street Hotel & Suites

Hotels
•
VR Hotels and Resorts
8 (4133 reviews)
401 Queen Street , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.89
Several reviews highlighted cleanliness issues, particularly in the bathroom.
Service
8.86
Staff received high praise for being kind and helpful.
Location
8.9
The location was repeatedly noted as perfect and convenient.
Room Quality
7.35
Some complaints about room size and ventilation, but overall decent.
Amenities
7.88
Amenities provided were generally acceptable, with some issues noted.
Value for Money
8.34
Good value for the price considering the location and service.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
A generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:10

Property Description

Central Location in Auckland CBD

Convenient Amenities

Modern and Well-Equipped Rooms

Experience the heart of Auckland at VR Queen Street Hotel and Suites. With a prime location in the CBD, enjoy easy access to popular attractions. The hotel offers self-catering accommodation with free Wi-Fi, ensuring a comfortable stay. Take advantage of the 24/7 front desk for added convenience. From modern bathrooms to Smart IP TVs, the rooms are designed for relaxation. Don't miss the fully equipped kitchen in the air-conditioned suites. Whether for business or leisure, VR Queen Street caters to your needs effortlessly. Book now for a memorable stay in Auckland.

Important information:

Please note that car parking is NZD $35 per night per car, and BOOKING REQUIRED. To reserve a space, please contact the property in advance, using the contact details found on the booking confirmation.

VR Queen Street Hotel & Suites requires a NZD 250 credit card pre authorization or cash deposit upon check in to cover any incidental charges. You must show a valid photo ID and credit card upon check in.

Please be aware that full payment for your stay will be required before your arrival. For further information contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.15% charge when you pay with a credit card.

Please Note: Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans.
Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges. Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4133 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
K
Khloe • couple • nz
8
2026-03-07 • via Nuitee
C
celine • solo_traveller • nz
9
Nice place
Pros:

Nice hotel. close to city center

Cons:

nothing really

2026-03-06 • via Nuitee
D
Dianne • couple • nz
9
A beautiful hotel in a very handy location right in Queen Street
Pros:

Great location and nicely appointed hotel. Parking was conveniently located under the hotel.

Cons:

The ONLY thing I did not like was that the king bed was two beds pushed together with no “topper” on top

2026-03-06 • via Nuitee
M
Menirito • couple • us
8
Good.
Pros:

Cleanliness.

Cons:

Price and location.

2026-03-05 • via Nuitee
P
pam • solo_traveller • gb
7
2026-03-05 • via Nuitee
P
Padmaja • couple • us
9
Pros:

Location close to ferry terminal
Easy access to city bus stop

Cons:

Mattress was saggy

2026-03-05 • via Nuitee
D
Dave Humphreys • family_with_children • nz
4
Disappointing
Pros:

They let us drop our bags off during the day so we didn’t have to carry them round

Cons:

The room wasn’t very well cleaned, we found long black hairs in the shower and bathroom floor. The shower didn’t work properly.

2026-03-04 • via Nuitee
C
Colin • couple • gb
8
Good Budget Hotel with Nice Breakfast
Pros:

Comfortable clean accommodation with chargeable safe parking. Breakfast is plentiful with good selection of food and reasonable quality.

Cons:

I understand the reason for registering a credit card but they were the only accommodation in NZ that required to scan my passport.

2026-03-04 • via Nuitee
C
celine • solo_traveller • nz
9
Nice place to stay
Pros:

I stay very often at the VR Queen Street as I work in Auckland. The rooms are affordable, not too far away from the city center, the parking across the road is cheap and the staff is very good and accommodating. Lot of little places to eat across the road as well

Cons:

N/A

2026-03-04 • via Nuitee
H
Holly • solo_traveller • nz
7
2026-03-04 • via Nuitee
M
Mike • couple • gb
9
2026-03-03 • via Nuitee
R
Ronald • couple • au
5
2026-03-03 • via Nuitee
A
Angela • couple • gb
10
2026-03-03 • via Nuitee
M
Matlas • family_with_children • nl
7
Pros:

Staff is great, and facilities are what you expect on a superb location.

Cons:

What one does not expect is a kitchenaid without a single pan. Loses a point on that. And it lost another 2 by copying the credit card. Just whithold a fee instead and return later. That makes it seem not only more profissional but giving people the privacy it is required nowadays.

2026-03-03 • via Nuitee
D
Dean • solo_traveller • nz
8
2026-03-02 • via Nuitee
S
Sandy • couple • de
9
Gute Adresse um Auckland City zu erkunden
Pros:

Die Lage der Unterkunft war super, das Zimmer sehr geräumig zu einem fairen Preis.

Cons:

Es ist ungewohnt kein Fenster öffnen zu können, aber die Luft war in Ordnung. Das Bett war sehr weich, aber das ist Geschmackssache.

2026-03-02 • via Nuitee
J
Jos • couple • nl
10
Top accommodatie op een top locatie
Pros:

Erg ruime kamer
Loopafstand naar centrum
Parkeergarage

Cons:

NVT

2026-03-02 • via Nuitee
B
Brigitte • couple • de
8
Gute Lage, Betten waren für uns nicht ideal.
Pros:

Die Lage ist sehr gut, die Stadt ist gut zu Fuß erreichbar

Cons:

Die Betten waren für uns viel zu weich.

2026-03-01 • via Nuitee
W
Walter • couple • au
10
Pros:

Restful peaceful and quiet

2026-03-01 • via Nuitee
M
Mara • couple • nz
10
2026-02-28 • via Nuitee