Hotel Croydon

Hotels
8.3 (1872 reviews)
3720 Collins Ave , Miami Beach , US
+1 (305) 938-1145
[email protected]

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Children allowed
Pets allowed

Facilities

Breakfast available (surcharge)
Full-service spa
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location close to the beach and transport
Generally clean rooms and comfortable layouts
Pool and rooftop terrace available
Some helpful staff (notably Adriana)
Breakfast included in some stays
Cons:
Inconsistent housekeeping (missed cleanings, delayed bedding changes)
Mixed/poor service in places; deposit/refund issues reported
Breakfast often limited or poor (cold eggs, little variety)
Standalone AC unit blocking window and noisy appearance
High pet fee compared to nearby hotels
Occasional elevator problems

Categories

Cleanliness
8.2
Mixed reports: several guests called the hotel 'muy limpio' and 'clean', but multiple reviews describe missed housekeeping (rooms not cleaned first two nights, bedding delays) and inconsistent service from housekeeping.
Service
7.4
Service is uneven: a few staff (notably Adriana) praised as helpful, but there are multiple complaints about poor service, politeness issues at the front desk, a disputed security deposit refund, and inconsistent housekeeping responsiveness.
Location
9.6
Consistently excellent: numerous reviewers highlight the prime location a block from the beach, easy access to transport/trolley and downtown, and convenient nearby shops—the standout positive across reviews.
Room Quality
8.1
Generally comfortable rooms with some positives (partial ocean views, spacious standard king), but issues noted such as a too-soft mattress for some guests and a standalone AC unit with an exhaust pipe that restricted window use.
Amenities
8.5
Good amenities cited (pool, rooftop terrace/suite) and included breakfast for some; negatives include a slow/broken elevator during one stay. Overall amenities are a strength with occasional operational problems.
Value for Money
7.9
Mixed value: location and price are attractive for South Beach, but extra fees (notably a high $250 pet fee compared to nearby hotels) and deposit/refund issues reduced perceived value for some guests.
Food and Beverage
6.9
Several guests found the breakfast limited or poor (very small variety, cold eggs, sparse fruit presentation), though a few reviews called breakfast 'excellent'—overall sentiment leans negative to lukewarm.
Overall Experience
9.8
Overall sentiment skews positive due to exceptional location, clean rooms for many guests, helpful individual staff members, and good amenities; service and breakfast issues reduce satisfaction for some but do not outweigh location-driven positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:21

Property Description

Welcome to a more classic Miami Beach. Hotel Croydon blends timeless Art Deco elegance with a calm, refined atmosphere that feels worlds away—yet just a short walk from the ocean. Start your day with coffee overlooking the city skyline, unwind by our serene courtyard pool, and end it with dinner and live music at The Tavern. Experience a boutique Miami Beach hotel where relaxation and coastal charm come together effortlessly.

Important information:

Please note that prepaid credit cards and gift cards are not accepted as a method of payment.

This is a 100% nonsmoking property. The penalty of $250 applies for smoking on-site and will be charged to the guest's card on file.

Pets are welcome. The weight limit is 25 lbs and an additional $250 pet incidentals deposit (per pet) is required upon check-in. The deposit will be refunded upon successful room inspection. Pets must be accompanied and leashed at all times.

Please note the credit card used for booking must match the name on the reservation and be presented for payment at check-in. The cardholder must be present at check-in with his or her government-issued photo ID. All guests must show a photo ID. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Damage deposit

    A damage deposit of 100.0 USD may be required.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Property Video

Guest Reviews

8.3
Based on 1872 reviews
Cleanliness: 8.2
Service: 7.4
Location: 9.6
Room Quality: 8.1
Amenities: 8.5
Value for Money: 7.9
Food and Beverage: 6.9
Overall Experience: 9.8
R
Rafal • solo_traveller • gb
10
2026-09-19 • via Nuitee
M
marina • solo_traveller • fr
8
2026-09-18 • via Nuitee
L
libardo • solo_traveller • co
10
Pros:

Muy limpio y organizado. Excelente servicio.

2026-09-17 • via Nuitee
A
Azzaro • couple • dz
8
I was satisfied with my stay. The location was excellent, the room was clean, and the hotel was in a very convenient are
Pros:

I really enjoyed my stay at the Croydon Hotel. The location was excellent, the room was clean and comfortable, I especially liked the quiet atmosphere and the easy access to Miami Beach.💕🇺🇸🇺🇸

Cons:

Unfortunately, I was disappointed with my stay. The service was not very good, and the breakfast was limited to only three choices. The eggs were cold. I also paid a $100 security deposit, but I only received $80 back. Overall, I expected better service and a better breakfast experience.

2026-09-15 • via Nuitee
T
Tomas • couple • sk
10
2026-09-14 • via Nuitee
Öznur • extended_group • cn
1
2026-09-14 • via Nuitee
O
Olesia • solo_traveller • us
7
Good option in a great location, but the cleaning service needs work
Pros:

The hotel overall is decent. I had a standard king room, fairly spacious, with a partial ocean view, which was definitely a plus. Breakfast was good and included with the room, not a huge selection, but pretty tasty. The front desk staff were mostly attentive and responsible, and genuinely tried to help - but not all of them, a few just weren't great at being polite with guests. The location is convenient - quiet, but you can easily walk to downtown along a nice boardwalk. There's a little grocery store nearby, plus a CVS. The beach is right across the street, but honestly every hotel in Miami Beach is close to the beach :)

Cons:

There is a problem with room cleaning. If housekeeping shows up while you're still in the room and you ask them to come back later, chances are no one will. After 5 days I asked for the bedding to be changed, and they couldn't get it done in one go - I had to remind the front desk three days in a row, which was annoying. Housekeeping may come in even if you've got the "Do Not Disturb" sign up - they don't speak English, and honestly I don't get why they can't learn that one standard phrase, since it's literally meant for them. The mattress was too soft for my taste, but if your back's fine, it's not a big deal. The pet fee was $250, which was a lot more than at other hotels nearby.

2026-09-08 • via Nuitee
G
Georgiana • couple • es
10
2026-09-06 • via Nuitee
Z
Zahid • extended_group • us
10
10 out of 10
Pros:

Location

Cons:

Nothing

2026-09-02 • via Nuitee
J
jason • couple • gb
10
2026-09-01 • via Nuitee
A
Andrii • couple • us
10
Pros:

Clean

2026-08-30 • via Nuitee
M
Maciej • solo_traveller • pl
6
Great location, clean room, not great service, staff is meh except Adriana - she’s cool, AC in the middle of the room -
Pros:

The highlight would the location - hard to find anything reasonable for that price in south beach.
One of the hosts - Adriana - extremely nice and helpful, true gem.

Cons:

There was a stand alone AC unit in the middle of the room with huge exhaust pipe TAPED to the window. Who’s meant I could open the window if I needed fresh air… also it looked like it’s a hostel not a hotel with that thing.
The room was not cleaned for two first nights of my stay.

2026-08-30 • via Nuitee
F
Fernando • couple • br
9
2026-08-28 • via Nuitee
D
Daren • solo_traveller • gb
9
Croydon 2026
Pros:

Location is good
Staff are polite
Breakfast is excellent

Cons:

Very little

2026-08-27 • via Nuitee
K
Karolina • couple • pl
9
2026-08-25 • via Nuitee
R
Rowe • extended_group • us
5
Having to walk 15 minutes to auto BAD
2026-08-25 • via Nuitee
A
Antoinette • couple • us
10
Pros:

Everything

Cons:

n\a

2026-08-24 • via Nuitee
M
Maren • extended_group • de
9
Entspannt und schön!
Pros:

Pool, Dachterassen Suite

Cons:

Aufzug war 2 Tage kaputt, anfangs keine Decke im Zimmer

2026-08-21 • via Nuitee
S
Stefano Conzadori • solo_traveller • it
10
2026-08-21 • via Nuitee
S
Stefano Conzadori • solo_traveller • it
10
2026-08-21 • via Nuitee